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Compare Better Business Bureau and ConsumerAffairs.com 
At a Glance
Market Segments
Small-Business (84.6% of reviews)
Mid-Market (60.0% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
Better Business Bureau
Star Rating
(16)4.3 out of 5
Market Segments
Small-Business (84.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Better Business BureauConsumerAffairs.com
Star Rating
(22)4.5 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ConsumerAffairs.comBetter Business Bureau vs ConsumerAffairs.com
When assessing the two solutions, reviewers found ConsumerAffairs.com easier to use, set up, and do business with overall. However, reviewers preferred the ease of administration with Better Business Bureau.
- Reviewers felt that ConsumerAffairs.com meets the needs of their business better than Better Business Bureau.
- When comparing quality of ongoing product support, reviewers felt that ConsumerAffairs.com is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Better Business Bureau over ConsumerAffairs.com.
Pricing
Entry-Level Pricing
Better Business Bureau
No pricing availableConsumerAffairs.com
No pricing availableFree Trial
Better Business Bureau
No trial information availableConsumerAffairs.com
No trial information availableRatings
Meets Requirements
8.8
11
9.1
13
Ease of Use
9.1
11
9.2
13
Ease of Setup
9.7
6
10.0
8
Ease of Admin
9.7
5
9.4
8
Quality of Support
9.0
10
9.5
13
Quality of Work
Not enough data
Not enough data
Responsiveness
Not enough data
Not enough data
Expertise of Team
Not enough data
Not enough data
Execution Ability
Not enough data
Not enough data
Communication Skills
Not enough data
Not enough data
Professionalism
Not enough data
Not enough data
Has the product been a good partner in doing business?
8.8
7
10.0
8
Product Direction (% positive)
7.9
11
6.4
13
Features by Category
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
9.3
10
|
Verified
Not enough data
Not enough data
Not enough data
9.4
6
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
9.3
5
|
Verified
Not enough data
9.0
8
|
Verified
Media Monitoring
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
In-House Management
Not enough data
Feature Not Available
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Team Quality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Better Business Bureau and ConsumerAffairs.com share no categories
Unique Categories
Better Business Bureau is categorized as Reputation Management Services
ConsumerAffairs.com is categorized as Online Reputation Management
Reviews
Reviewers' Company Size
Better Business Bureau
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ConsumerAffairs.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
23.1%
Apparel & Fashion
15.4%
Real Estate
7.7%
Photography
7.7%
Marketing and Advertising
7.7%
Other
38.5%
Consumer Services
33.3%
Automotive
20.0%
Financial Services
13.3%
Utilities
6.7%
Performing Arts
6.7%
Other
20.0%
Discussions
Better Business Bureau has no discussions with answers
ConsumerAffairs.com has no discussions with answers
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