1. [Home](https://www.g2.com/) 2. ... 3. [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) 4. [ConsumerAffairs.com Discussions](https://www.g2.com/products/consumeraffairs-com/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dc0d0e403074ff3a123c36f1cc9253fb/consumeraffairs-com.png "Product Avatar Image") ](/products/consumeraffairs-com/reviews) [ ConsumerAffairs.com ](/products/consumeraffairs-com/reviews) (22)4.5/5 With ConsumerAffairs for Brands, you can take control of the conversation happening about your products and services. Our reputation management platform, allows brands to not only collect consumer reviews in multiple ways but also communicate and resolve consumer concerns, increase star ratings and generate new customer leads. Show More * * * ### 73.0 Nps Score Already have ConsumerAffairs.com? ### All ConsumerAffairs.com Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is ConsumerAffairs.com used for? ](/discussions/what-is-consumeraffairs-com-used-for) What is ConsumerAffairs.com used for? [ Online Reputation Management Software ](https://www.g2.com/tags/online-reputation-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ConsumerAffairs.com+questions+and+get+answers+from+expert+users+in+our+ConsumerAffairs.com+Discussions+section.&title=ConsumerAffairs.com+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ConsumerAffairs.com+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ConsumerAffairs.com+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss%0aAsk+ConsumerAffairs.com+questions+and+get+answers+from+expert+users+in+our+ConsumerAffairs.com+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ConsumerAffairs.com+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss%0aAsk+ConsumerAffairs.com+questions+and+get+answers+from+expert+users+in+our+ConsumerAffairs.com+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") G2 Verified User in Internet • almost 8 years ago More Options - [ # How can my brand be listed on ConsumerAffairs.com? ](/discussions/my-brand-on-consumeraffairs-com) My Brand on ConsumerAffairs.com [ Online Reputation Management Software ](https://www.g2.com/tags/online-reputation-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ConsumerAffairs.com+questions+and+get+answers+from+expert+users+in+our+ConsumerAffairs.com+Discussions+section.&title=ConsumerAffairs.com+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ConsumerAffairs.com+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ConsumerAffairs.com+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss%0aAsk+ConsumerAffairs.com+questions+and+get+answers+from+expert+users+in+our+ConsumerAffairs.com+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ConsumerAffairs.com+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss%0aAsk+ConsumerAffairs.com+questions+and+get+answers+from+expert+users+in+our+ConsumerAffairs.com+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") G2 Verified User in Internet • almost 8 years ago More Options - [ # What is an Accredited Member? ](/discussions/partnering-with-consumeraffairs-for-brands) Partnering with ConsumerAffairs for Brands [ Online Reputation Management Software ](https://www.g2.com/tags/online-reputation-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ConsumerAffairs.com+questions+and+get+answers+from+expert+users+in+our+ConsumerAffairs.com+Discussions+section.&title=ConsumerAffairs.com+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ConsumerAffairs.com+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ConsumerAffairs.com+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss%0aAsk+ConsumerAffairs.com+questions+and+get+answers+from+expert+users+in+our+ConsumerAffairs.com+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ConsumerAffairs.com+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss%0aAsk+ConsumerAffairs.com+questions+and+get+answers+from+expert+users+in+our+ConsumerAffairs.com+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") G2 Verified User in Internet • almost 8 years ago More Options - [ # How do private company responses work? ](/discussions/responding-to-consumer-reviews) Responding to Consumer reviews [ Online Reputation Management Software ](https://www.g2.com/tags/online-reputation-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ConsumerAffairs.com+questions+and+get+answers+from+expert+users+in+our+ConsumerAffairs.com+Discussions+section.&title=ConsumerAffairs.com+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ConsumerAffairs.com+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ConsumerAffairs.com+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss%0aAsk+ConsumerAffairs.com+questions+and+get+answers+from+expert+users+in+our+ConsumerAffairs.com+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ConsumerAffairs.com+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss%0aAsk+ConsumerAffairs.com+questions+and+get+answers+from+expert+users+in+our+ConsumerAffairs.com+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") G2 Verified User in Internet • almost 8 years ago More Options - [ # How do you calculate star ratings? ](/discussions/calculating-star-ratings-from-consumer-reviews) Calculating star ratings from Consumer reviews [ Online Reputation Management Software ](https://www.g2.com/tags/online-reputation-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ConsumerAffairs.com+questions+and+get+answers+from+expert+users+in+our+ConsumerAffairs.com+Discussions+section.&title=ConsumerAffairs.com+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ConsumerAffairs.com+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ConsumerAffairs.com+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss%0aAsk+ConsumerAffairs.com+questions+and+get+answers+from+expert+users+in+our+ConsumerAffairs.com+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ConsumerAffairs.com+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss%0aAsk+ConsumerAffairs.com+questions+and+get+answers+from+expert+users+in+our+ConsumerAffairs.com+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") G2 Verified User in Internet • almost 8 years ago More Options - [ # How does sorting work on your buyer's guides? ](/discussions/sort-order-on-buyer-s-guide-pages) Sort order on Buyer's Guide pages [ Online Reputation Management Software ](https://www.g2.com/tags/online-reputation-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ConsumerAffairs.com+questions+and+get+answers+from+expert+users+in+our+ConsumerAffairs.com+Discussions+section.&title=ConsumerAffairs.com+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ConsumerAffairs.com+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ConsumerAffairs.com+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss%0aAsk+ConsumerAffairs.com+questions+and+get+answers+from+expert+users+in+our+ConsumerAffairs.com+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ConsumerAffairs.com+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss%0aAsk+ConsumerAffairs.com+questions+and+get+answers+from+expert+users+in+our+ConsumerAffairs.com+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/consumeraffairs-com/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/1535391045/consumeraffairs-com.svg "Product Avatar Image") ### Have you used ConsumerAffairs.com before? Answer a few questions to help the ConsumerAffairs.com community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fconsumeraffairs-com%2Fdiscuss%3Fsmall_ask%3Dconsumeraffairs-com) No