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Compare ConsumerAffairs.com and Trustpilot 
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At a Glance
Market Segments
Mid-Market (60.0% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $299.00
ConsumerAffairs.com
Star Rating
(22)4.5 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ConsumerAffairs.comTrustpilot
Star Rating
(239)3.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $299.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Trustpilot's Ease of Setup is rated at 7.8, which is significantly lower than ConsumerAffairs.com’s perfect score of 10.0, indicating that users find ConsumerAffairs.com much easier to implement and start using.
- Users report that ConsumerAffairs.com excels in Quality of Support with a score of 9.5, while Trustpilot lags behind at 7.2, suggesting that users feel more supported and valued when using ConsumerAffairs.com.
- G2 users highlight that Trustpilot's Customer Feedback feature scores 7.9, which is lower than ConsumerAffairs.com’s impressive 9.3, indicating that users find ConsumerAffairs.com more effective in gathering and analyzing customer insights.
- Users on G2 mention that Trustpilot's Product Direction score is 6.5, which is slightly better than ConsumerAffairs.com’s 6.4, suggesting that both platforms have room for improvement in their future development and feature enhancements.
- Reviewers say that the Dashboard experience is notably better on ConsumerAffairs.com with a score of 9.0 compared to Trustpilot’s 7.8, indicating that users find the interface more intuitive and user-friendly on ConsumerAffairs.com.
- Users report that Trustpilot's Authentification feature is rated at 5.7, which is a point of concern, while ConsumerAffairs.com does not have a score listed, suggesting that users may find Trustpilot's authentication process less reliable or effective.
Pricing
Entry-Level Pricing
ConsumerAffairs.com
No pricing availableTrustpilot
Plus plan
Starting at $299.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
Free Trial
ConsumerAffairs.com
No trial information availableTrustpilot
Free Trial is available
Ratings
Meets Requirements
9.1
13
7.5
204
Ease of Use
9.2
13
8.0
207
Ease of Setup
10.0
8
7.6
115
Ease of Admin
9.4
8
7.8
107
Quality of Support
9.5
13
7.0
191
Has the product been a good partner in doing business?
10.0
8
6.8
105
Product Direction (% positive)
6.4
13
6.2
200
Features by Category
Collection
Not enough data
5.9
36
|
Verified
Not enough data
6.2
35
|
Verified
Not enough data
5.7
33
|
Verified
Not enough data
6.5
31
|
Verified
Not enough data
Feature Not Available
Agentic AI - Review Management
Not enough data
5.7
10
Not enough data
5.7
10
Moderation
Not enough data
5.8
30
|
Verified
Not enough data
6.0
30
|
Verified
Not enough data
6.0
27
|
Verified
Use Cases
Not enough data
6.4
29
|
Verified
Not enough data
6.2
27
|
Verified
Not enough data
5.7
30
|
Verified
Administration
Not enough data
Feature Not Available
Not enough data
6.4
25
|
Verified
Not enough data
6.5
26
|
Verified
Not enough data
6.3
28
|
Verified
Not enough data
Feature Not Available
Display Options
Not enough data
6.4
29
|
Verified
Not enough data
5.7
28
|
Verified
Not enough data
5.6
27
|
Verified
Not enough data
5.8
28
|
Verified
Generative AI
Not enough data
5.6
16
Consumer Intelligence
9.3
10
|
Verified
7.6
87
|
Verified
Not enough data
6.8
65
9.4
6
|
Verified
7.0
62
|
Verified
Reporting
Feature Not Available
Feature Not Available
9.3
5
|
Verified
6.7
54
|
Verified
9.0
8
|
Verified
7.7
82
|
Verified
Media Monitoring
Not enough data
6.6
52
|
Verified
Feature Not Available
6.6
53
|
Verified
Not enough data
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
6.4
14
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ConsumerAffairs.com and Trustpilot are categorized as Online Reputation Management
Unique Categories
ConsumerAffairs.com has no unique categories
Trustpilot is categorized as Review Management
Reviews
Reviewers' Company Size
ConsumerAffairs.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
33.3%
Automotive
20.0%
Financial Services
13.3%
Utilities
6.7%
Performing Arts
6.7%
Other
20.0%
Financial Services
14.5%
Retail
7.0%
Marketing and Advertising
5.7%
Computer Software
4.8%
Consumer Goods
3.9%
Other
64.0%
Discussions
ConsumerAffairs.com has no discussions with answers
How does Trustpilot work with Google shopping exactly?
4 Comments
HY
https://ltddeals.in/topicmojo/Read more
A risk calling for a solution
1 Comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
1 Comment
OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
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