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Conga Composer Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the powerful API of Conga Composer for efficient bulk document generation and seamless integration. (86 mentions)
Users value the easy document customization and excellent support from Conga Composer for efficient document management. (80 mentions)
Users value the ease of use of Conga Composer, finding it straightforward for document configuration and template launching. (72 mentions)
Users value the time-saving capabilities of Conga Composer, streamlining document creation and delivery processes effortlessly. (53 mentions)
Users value the seamless integration with Salesforce that enhances efficiency and reduces errors in document creation. (52 mentions)
Users find the learning curve steep, making it challenging to resolve issues independently, leading to frustration. (48 mentions)
Users find the steep learning curve of Conga Composer challenging, requiring time to master templates and queries. (31 mentions)
Users find the difficult learning curve and complex steps hinder their experience with Conga Composer. (26 mentions)
Users find that tasks are time-consuming due to the complex setup and steep learning curve of Conga Composer. (25 mentions)
Users face a complex setup for Conga Composer, making issue resolution tedious and time-consuming with many unresolved tickets. (20 mentions)

5 Pros or Advantages of Conga Composer

5 Cons or Disadvantages of Conga Composer

Conga Composer Reviews (917)

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Reviews

Conga Composer Reviews (917)

View 2 Video Reviews
4.4
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Edward A.
EA
Edward A.
Business Development Executive & Sales Analyst
Mid-Market (51-1000 emp.)
"Powerful, Branded Document Automation—But Steep Learning Curve and High Cost"
3/5
What do you like best about Conga Composer?

Time Saveing: Sales and admin teams can generate precise, error free documents in secconds, giving them more time to focus on high value tasks.

Brand Consistancy: Documents instantly pull relevent, up to date customer and pricing data from Salesforce into pre-approved, branded corprate templates.

Flexable Output Formats: Generate and share files in a variety of widely used formats, including DOCX, XLSX, PPTX, PDF and HTML.

Streamlined Approvals and Signing: Integrates effortlesly with solutions like Conga Sign to route documents, track engagment, and capture signatures rapidly.

Platform Agnostic API: Beyond Salesforce, it offers an API to pull data from almost any system of record to standerdize document generation across your entire organisation Review collected by and hosted on G2.com.

What do you dislike about Conga Composer?

Pretty steep learning curve, complex setup and difficult to adapt, and quite high price tag compared to other providers. System can sometimes run slowly with heavy document generation. Support is good, but scales with tiers.. I have not used their AI functions. Review collected by and hosted on G2.com.

Verified User in Automotive
AA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Conga Composer and our needs."
5/5
What do you like best about Conga Composer?

We have relied heavily on Conga for its QuickMerge Links and Conga Grid capabilities, which have proven to be exceptionally reliable over time. These features consistently deliver exactly what our team needs to streamline day-to-day operations and manage large datasets efficiently. Because they integrate so smoothly into our workflow and continue to perform at a high standard without unexpected disruptions, we simply haven't found another product on the market that rivals this level of dependability and value. Review collected by and hosted on G2.com.

What do you dislike about Conga Composer?

While setting up reporting templates initially can involve a bit of a learning curve and require patience to get every field and merge field mapped precisely, once that foundation is in place, the system works exceptionally well, dramatically streamlining ongoing reporting workflows and saving considerable time for the team. Review collected by and hosted on G2.com.

Response from Haley Roussell of Conga Composer

It's great to hear that Conga Composer is helping you easily extract data into Excel, making your reporting process more efficient. Please consider joining or view our Conga Customer Community for additional support and resources: https://bit.ly/3JWuPCl

Verified User in Online Media
AO
Verified User in Online Media
Mid-Market (51-1000 emp.)
"Seamless Salesforce Integration with Outstanding Support"
5/5
What do you like best about Conga Composer?

I like the fact that Composer is tightly integrated into Salesforce and the integration is seamless enough that the whole layer is completely transparent to the user. Pricing is not an issue at the moment because we are on a bundled package, but this might change in the future. No complaints about the performance and the support is outstanding. UI/UX is as an end user is not an issue since its transparent, but for a composer admin, it could be better, especially with the parts around using MS Office to create templates, which is always a bugbear. No comments on AI. Review collected by and hosted on G2.com.

What do you dislike about Conga Composer?

Using MS Office to create templates - always a headache working on tables, mergefields and adjusting spacing. Also, I always forget where do I get the mergefields to add to templates. Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Small-Business (50 or fewer emp.)
"Easy Template Updates in Salesforce, But Some Difficulty Remains"
3.5/5
What do you like best about Conga Composer?

I like that it’s fairly easy to update existing templates by simply replacing the template file with an updated version. We use it with Salesforce, and all we have to do is replace the file on the template object; everything else then updates automatically for any documents generated going forward. Review collected by and hosted on G2.com.

What do you dislike about Conga Composer?

I dislike how difficult it is to create entirely new templates in Salesforce. There are several slightly confusing steps, and it often requires creating multiple records just to set up a single template, including adding a button on the Salesforce record so you can use that template to generate new documents. That said, once everything is set up, updating existing templates is super easy and worth the complicated setup. Review collected by and hosted on G2.com.

Harshit S.
HS
Harshit S.
Salesforce Developer
Logistics and Supply Chain
Mid-Market (51-1000 emp.)
"Efficient Salesforce Document Generation with Consistent, High-ROI Reporting"
4.5/5
What do you like best about Conga Composer?

We have integrated Conga Composer with Salesforce. What I like best about Conga Composer is how it simplifies document generation and its performance, making it efficient for our team. In our project management setup, we use it for project sizing and estimating different parameters, and it helps us quickly generate structured Word documents like PSR reports. This saves a lot of manual effort and ensures consistency in reporting, giving us the best ROI. It also makes it easier for the team to track expenses and key project metrics in one place, which improves overall visibility and decision-making. Review collected by and hosted on G2.com.

What do you dislike about Conga Composer?

One thing I feel could be improved in Conga Composer is the time it takes to generate reports at times, especially for something like PSR reports, which can feel a bit slower than expected. Also, while customization is possible, I think there’s room to make it more flexible and user-friendly. It would be great if end users had more control to easily enhance the look and feel of the generated reports, so teams can customize them better according to their specific needs without too much effort. Review collected by and hosted on G2.com.

Antony  S.
AS
Antony S.
Project Manager
Mid-Market (51-1000 emp.)
"Effortless Document Automation, Unifies Templates"
5/5
What do you like best about Conga Composer?

I use Conga Composer to automate our document generation out of Salesforce, allowing me to instantly create complex documents like client quotes and logistics manifests without repetitive manual work. It saves me a lot of time by automating tasks and helps unify our internal templates. I like the ease of pulling different data and reports from various sources, and Conga compiles it for me effortlessly, which is a great help with complex data processing. Instead of having multiple windows and reports open, Conga acts like a smart assistant and eliminates lots of human errors. The initial setup was very easy, straightforward, and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Conga Composer?

So far nothing is disliked Review collected by and hosted on G2.com.

Ankit S.
AS
Ankit S.
Implementation Manager
Enterprise (> 1000 emp.)
"Great product for document automation"
3.5/5
What do you like best about Conga Composer?

This product excels at document customization and is straightforward to configure and use. I have also found the customer service to be prompt and excellent. Review collected by and hosted on G2.com.

What do you dislike about Conga Composer?

The product's error messages are quite vague, which means you can end up spending hours trying to identify the root cause of a document generation failure. This issue becomes even more challenging when working with large quotes that contain hundreds of products. Review collected by and hosted on G2.com.

Trupti J.
TJ
Trupti J.
Intern
Enterprise (> 1000 emp.)
"An Easy-to-Use and Reliable Document Generation Tool"
4/5
What do you like best about Conga Composer?

As a Salesforce Developer working on implementing document generation, I find this tool simple and intuitive to use. Once the initial setup is complete, it’s easy to experiment with queries and templates to build useful solutions. The option to upload local templates is especially helpful for creating high-quality templates and speeding up testing. From an end-user perspective, the ability to use customized templates adds a lot of flexibility and value. Review collected by and hosted on G2.com.

What do you dislike about Conga Composer?

Multi-level nesting within tables is not supported, and dynamically adding or removing table columns is not possible. Additionally, the error messages are not always descriptive, which can make debugging difficult at times. Review collected by and hosted on G2.com.

Response from Haley Roussell of Conga Composer

Thank you for sharing your positive experience with Conga Composer. We understand the importance of having customizable templates and will continue to work on enhancing the tool's capabilities, including addressing the limitations you've mentioned. Please consider joining or view our Conga Customer Community for additional support and resources: https://bit.ly/3JWuPCl

Kingdom O.
KO
Kingdom O.
Business Analyst
Small-Business (50 or fewer emp.)
"Conga Composer: Huge Time Saver for Salesforce Document Automation"
4.5/5
What do you like best about Conga Composer?

Conga Composer saves a lot of time by automatically creating documents from Salesforce data. It helps reduce manual errors, keeps documents consistent, and makes it easy to generate things like quotes, contracts, and proposals with just a few clicks. It can be a bit complex to set up, but once its running, it's a huge time saver. Review collected by and hosted on G2.com.

What do you dislike about Conga Composer?

The setup can be pretty complicated, especially for more advanced templates. It also takes some time to learn, and troubleshooting can be frustrating when something doesn't work as expected. Once it's set up though, it works really well Review collected by and hosted on G2.com.

Gurshish S.
GS
Gurshish S.
Business Analyst
Small-Business (50 or fewer emp.)
"Streamlined Document Creation, Minor Setup Hurdles"
4/5
What do you like best about Conga Composer?

I use Conga Composer to create documents quickly and easily from Salesforce data, which helps me make quotes, reports, and contracts. It saves time and reduces mistakes by minimizing manual work. I like that Conga Composer makes document creation fast and simple, pulling data from Salesforce to create clean, professional documents. It helps keep documents consistent and reduces errors. The process is easy to follow and saves a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Conga Composer?

The setup can be a bit difficult and the templates can take time to adjust. It would help if the templates were easier to edit, with clearer steps and better preview. Review collected by and hosted on G2.com.