Engage Reviews & Product Details

Engage by Confirm (formerly Learning Pool) Engage (formerly WorkStep), is an employee engagement and retention platform built for frontline workforces. It helps organizations hear what workers are experiencing, spot emerging risks, and act before small problems become bigger ones. Frontline employees do not always have the time, access, or inclination to complete an annual engagement survey. And by the time the results arrive, the moment may have passed. Engage creates a more regular conversation with workers through pulse surveys delivered by SMS, mobile, email, and web. It turns those responses into insight leaders can use. Key capabilities include: - Listen at the moments that matter: Gather feedback during onboarding, at 90 days, annually, and at other important points in the employee journey. - Spot risk earlier: Identify teams, roles, shifts, or locations showing signs of increased turnover risk and explore what may be driving it. - Get closer to the cause: Surface issues around scheduling, management, safety, communication, and other factors affecting the frontline experience. - Close the loop: Give managers a clear way to respond to concerns, assign actions, and track what happens next. - Reach everyone: Use SMS, mobile, email, and multilingual surveys to include deskless and distributed workers. - Know where you stand: Compare sentiment and retention data against industry benchmarks. Engage helps leaders move from asking, “Are our people engaged?” to understanding what is happening, why it matters, and what they can do about it. As part of Confirm, engagement data connects with learning and performance information to give organizations a more complete view of their workforce. Find out more at https://www.confirm.com/frontline/products/engage

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Confirm

Discussions

Engage Community

Languages Supported

Czech, Danish, German, Greek, English, Finnish, French, Hindi, Hungarian, Italian, Japanese, Kazakh, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Portuguese (Brazil), Portuguese (Portugal)

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

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User Insights

Average based on 24 real user reviews.

Implementation Time

5 months

Engage Integrations

(1)

Integration information sourced from real user reviews.

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Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

9/6/2022

"Insightful Feedback"

5/5

What do you like best about Engage?

Able to gage what a site is doing well and also what areas of opportunities Review collected by and hosted on G2.com.

What do you dislike about Engage?

Some questions need to be different & some questions may need to differ per position Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

8/23/2022

"user friendly with great data insight."

4/5

What do you like best about Engage?

Ease of accessing data and the ability to understand survey results. Review collected by and hosted on G2.com.

What do you dislike about Engage?

Sometimes survey requests are sent to employees who are no longer with the company. Review collected by and hosted on G2.com.

Verified User in Furniture

Mid-Market (51-1000 emp.)

8/25/2022

"Very thorough and helpful"

4/5

What do you like best about Engage?

It takes a lot of stress off of the interviewing process. Review collected by and hosted on G2.com.

What do you dislike about Engage?

It costs a lot. I understand paying for services but it seems a little repetitive. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

8/18/2022

"Tool for onboarding"

5/5

What do you like best about Engage?

the feedback and option to submit comments Review collected by and hosted on G2.com.

What do you dislike about Engage?

Communication to the appropriate leaders Review collected by and hosted on G2.com.

Diana F.

Recruiting Support

Small-Business (50 or fewer emp.)

9/7/2021

"WorkStep is extremely easy to use, and saves me a lot of time in recruiting!"

5/5

What do you like best about Engage?

The user-friendly UI is very polished, and the system makes it very easy to update current applicants' progress through your company's hiring steps. Review collected by and hosted on G2.com.

What do you dislike about Engage?

I wish there were a way to automatically block out time slots within, say, 1-2 hours of the current time (so candidates don't sign up for interviews with little warning). Review collected by and hosted on G2.com.

Recommendations to others considering Engage:

I strongly recommend reaching out to the WorkStep managers if you have any trouble or questions - they're super helpful and very friendly, and it's a delight talking to them. Review collected by and hosted on G2.com.

What problems is Engage solving and how is that benefiting you?

WorkStep communicates with candidates on my behalf, making scheduling an over-the-phone interview really easy (while still giving the candidate my contact information so they can reach me if they need to)! Review collected by and hosted on G2.com.

Shelly P.

HR Recruiting Manager

Small-Business (50 or fewer emp.)

6/1/2021

"Exceptional WorkStep Support Team and Platform Ease"

5/5

What do you like best about Engage?

Ease of setting up job postings; capability to review and dismiss in one swoop! I especially appreciate the control in changing and/or navigating between pre-screening candidates for either a direct phone interview or on-site interview. Review collected by and hosted on G2.com.

What do you dislike about Engage?

Not seeing the full name when previewing candidates. Often times we have seen a similar candidate that has already come through another job board aggregator/partner. Review collected by and hosted on G2.com.

Uzair R.

Assistant Human Resources Officer

Mid-Market (51-1000 emp.)

8/24/2021

"I had very good experience workstep it is very good application"

5/5

What do you like best about Engage?

Most likely is they are updating it daily and making more easy to work on it all features are are advanced and easy to use Review collected by and hosted on G2.com.

What do you dislike about Engage?

There is nothing which is dislikeable on workstep Review collected by and hosted on G2.com.

Verified User in Individual & Family Services

Mid-Market (51-1000 emp.)

8/31/2021

"Good way to recruit quality staff"

4/5

What do you like best about Engage?

I like the quality of staff this application helps you get and retain due to better training Review collected by and hosted on G2.com.

What do you dislike about Engage?

It takes away some personal pieces of on boarding and training Review collected by and hosted on G2.com.

Raleigh B.

Recruiter

Mid-Market (51-1000 emp.)

8/24/2020

"WorkStep is a great tool for small to mid-sized company looking to hire several new employees."

4/5

What do you like best about Engage?

Bringing new applicants to an interview that is scheduled by the application. As the recruiter, I can set predetermined times when I am available to meet an applicant at a given location. Review collected by and hosted on G2.com.

What do you dislike about Engage?

Applicants have the ability to cancel interviews right before an interview starts. Review collected by and hosted on G2.com.

Recommendations to others considering Engage:

This software requires an individual or small team to coordinate and commit to using it. If you don't spend a little time with it each day or a few times a week, you aren't getting the full benefit. Review collected by and hosted on G2.com.

What problems is Engage solving and how is that benefiting you?

WorkStep saves time processing applications and getting in touch with candidates. Just a simple click yes or no and Workstep schedules the interview. Review collected by and hosted on G2.com.

Christian M.

Mid-Market (51-1000 emp.)

7/23/2020

"Our "go-to" for skilled labor"

5/5

What do you like best about Engage?

We have consistently found our skilled technicians through WorkStep and have been able to execute "interview days", the majority of which had perfect attendance. Additionally, the overall flow is easy and moves well. Review collected by and hosted on G2.com.

What do you dislike about Engage?

It would be nice to have more options regarding candidate interview stages. It would also be helpful to be able to assign candidates to different roles. Review collected by and hosted on G2.com.

Recommendations to others considering Engage:

I don't see why one wouldn't utilize WorkStep. It's affordable and generates the right skilled talent we have and continue to look for. Review collected by and hosted on G2.com.

What problems is Engage solving and how is that benefiting you?

There are few resources which focus on skilled technician candidates. WorkStep has proved our most valuable resource hiring into these functions. We have had numerous "interview days", the majority of which had perfect attendance from WorkStep candidates. Review collected by and hosted on G2.com.