CocoFax Reviews & Product Details

CocoFax is an online HIPAA-compliant fax solution provider, integrated with Google, Microsoft, Slack and many others. It offers an easy-to-use alternative to fax machines for individual users, allowing them to fax from Google(Google Drive, Docs, Sheets), Microsoft(Word, PPT…) and email to fax(Gmail, hotmail, Yahoo..) , whether with a computer, cell phone or a Mac. Businesses can also easily integrate CocoFax into their workflow, adding team members and assigning roles and numbers in their account. With its 2FA and TLS 1.2 and AES 256 encryption measures, CocoFax makes sure that all data is well protected for businesses of all sectors and sizes. Users can also port their existing numbers to CocoFax at zero cost. It is easy, quick, secure with 24/7 live support for all possible queries. For enterprises, CocoFax also supports API connections to customize easy faxing solutions.

Seller

CocoFax

Discussions

CocoFax Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Scott Murray (Director of Neol Innocation Ltd,.)

Pricing

Pricing provided by CocoFax.

Lite

$7.99

60 pages Per Month

Basic

$12.99

200 pages Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 188 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

G2 reviews are authentic and verified.

Here's how.

Sabrina H.

Small-Business (50 or fewer emp.)

3/3/2022

"great but no quick customer service"

2.5/5

What do you like best about CocoFax?

CocoFax is convenient and easy to use when it works. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I don't like that you have to wait forever for any customer service. The "Help Center" content is not sufficient to answer problems when problems occur. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

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Hi Sabrina,

We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We now offer live chat support and you can feel free to chat with us on the website if you need any assistance. We would be more than happy to help!

Claire F.

Transcriber

Small-Business (50 or fewer emp.)

12/18/2021

"This is a great alternative, first time worked"

5/5

What do you like best about CocoFax?

The set up to upload from different social media or computer storage. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

There is an upgrade required for a cover page, but I found the text box just as useful; also the 10-page limit, 3 were used up with the text taking a separate page. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

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Hi Clarie,

Thank you for your feedback and for bringing this to our attention. However, the cover page will be enabled for all the free users automatically. For the text feature, the product team is working on it to implement some changes in the upcoming releases and I will surely keep you posted. If you have any further suggestions, don’t hesitate to let us know.

Annie May A.

Performance Marketing Supervisor

Small-Business (50 or fewer emp.)

12/16/2021

"The most convenient website for Faxing documents from anywhere"

5/5

What do you like best about CocoFax?

The integration features with multiple cloud platforms such as Onedrive, Google Drive, Dropbox. It also has multiple app integrations like Slack, etc. I have not tried other competitors. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

Based on my experience with Cocofax, I have not seen any significant inconvenience. A feature that I would like to have, though, is to be able to add contacts from the send fax page. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

edit

Hi Annie,

Thank you so much for the excellent feedback. Yes, we do support adding contacts from the send fax page and I would like to personally guide you in this case. Please contact us at support@cocofax.com when convenient.

Clinton G.

IT Administrator

Small-Business (50 or fewer emp.)

10/14/2021

"FINALLY! A quick, no-nonsense, efficient way to fax without even leaving my computer chair!"

5/5

What do you like best about CocoFax?

The functionality. I've been using various online fax services for years but this was the FIRST and ONLY time I was up and ultimately finished with the fax within only a couple of minutes of clicking on "cocofax" in my search results. That was it, pretty much easy as 1, 2, 3 and boom, fax sent. No huge, distracting watermarks and all of that and at the time they offer a "free trial" which truly is a, again, no-nonsense FREE TRIAL. Way to go, cocofax! Keep it up! Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

That CocoFax wasn't around years ago, hahaha! No real complaints here! Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

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Hi there,

We are extremely grateful that you took the time to send us your feedback about CocoFax. It means the world to us and to our entire team! We look forward to serving you again soon.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

3/23/2022

"Good pricing and support"

4.5/5

What do you like best about CocoFax?

The pricing is very competitive and the API is easy to integrate Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

Account got disabled in the middle of a work day and some of our faxes didn't send. Needed to troubleshoot and get it whitelisted Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

edit

Hi there,

Thank you for bringing this to our attention. I’d like to sincerely apologize for the account issue you experienced. Could you please let me know what specific issues you’ve encountered and if you have received any error messages? Please email us at support@cocofax.com with more information and I’ll do my utmost to resolve your issues.

Cassandra C.

Owner

Design

Small-Business (50 or fewer emp.)

11/5/2021

"Great service for faxing."

5/5

What do you like best about CocoFax?

Super convenient service for when you need to fax in a pinch. Very easy to use and your faxes send through very quickly. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I have to say there isn't anything I've encountered so far that I have not liked. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

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Hi Cassandra,

Thanks so much for sharing your experience with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!

Verified User in Computer Networking

Small-Business (50 or fewer emp.)

10/21/2021

"Quick and easy faxing from your PC"

5/5

What do you like best about CocoFax?

I needed to send a document by fax, but who has fax machines anymore? So I searched for faxing-as-a-service providers and took a look at CocoFax. Everything was straightforward to use, and I signed up and sent my fax with no difficulty at all. I sent my fax to my recipient, and everything worked OK. I found using CocoFax was more straightforward than using an actual fax machine. The annual fee for my plan was reasonable. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I'm a pretty picky software user, and I could not find anything I did not like about CocoFax. I'm glad I decided to fax using CocoFax. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

edit

Hi there,

Thank you for the wonderful review and for taking the time to share your feedback with us. It means the world to us and to our entire team! We look forward to serving you again.

Christine G.

Owner

Small-Business (50 or fewer emp.)

10/5/2021

"Love this Service"

5/5

What do you like best about CocoFax?

I recently subscribed to Cocofax for my new business. Not needing to send or receive but a few faxes each month, this is the perfect solution to fit my needs starting out. I know the program will allow me to change plans as my business grows and my needs change. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

So far, I have not has a down side to using this program. I would strongly recommend it to others. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

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Hi Christine,

Thank you for the wonderful review and for taking the time to share your feedback with us. It means the world to us and to our entire team! We look forward to serving you again.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

10/5/2021

"Perfect tool for a small company"

5/5

What do you like best about CocoFax?

the convenience, ease of use to send or receive. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I don't use it often enough. most customers have switched to emails. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

edit

Hi there,

We’re so happy that you are pleased with our service. If you have any questions, concerns, or further suggestions, don’t hesitate to let us know.

Bryan L.

Dean

Enterprise (> 1000 emp.)

7/13/2021

"A Very Useful Faxing Service"

5/5

What do you like best about CocoFax?

My favorite part is that whenever I receive a fax, CocoFax sends me an email notifying me that I've received a new fax. And when I sent faxes successfully, it would send me an email informing me that the faxes were sent successfully. This feature allows me not to miss every fax, and I think this service is beneficial for me. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

From the first use to the present, my user experience has been excellent, and I did not encounter any bad problems. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

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Hi Bryan,

We're happy you had a fantastic time with CocoFax! Thanks for your trust, we're thankful for amazing customers like you.

Questions about CocoFax? Ask real users or explore answers from the community

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adeel ahmad

•

Last activity over 4 years ago

How much time can I use the free Fax number as I as it's just for 24 hours? If have not use 10 free faxes and can I receive fax after 24hours or not plz guide me ?

1 Upvote

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Keith miller

•

Last activity over 4 years ago

How do I get a app on my iPhone

1 Upvote

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