--- title: CocoFax Reviews meta_title: 'CocoFax Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 188 reviews by the users' company size, role or industry to find out how CocoFax works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 188 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # CocoFax Reviews **Vendor:** CocoFax **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.6/5.0 **Total Reviews:** 188 ## About CocoFax CocoFax is an online HIPAA-compliant fax solution provider, integrated with Google, Microsoft, Slack and many others. It offers an easy-to-use alternative to fax machines for individual users, allowing them to fax from Google(Google Drive, Docs, Sheets), Microsoft(Word, PPT…) and email to fax(Gmail, hotmail, Yahoo..) , whether with a computer, cell phone or a Mac. Businesses can also easily integrate CocoFax into their workflow, adding team members and assigning roles and numbers in their account. With its 2FA and TLS 1.2 and AES 256 encryption measures, CocoFax makes sure that all data is well protected for businesses of all sectors and sizes. Users can also port their existing numbers to CocoFax at zero cost. It is easy, quick, secure with 24/7 live support for all possible queries. For enterprises, CocoFax also supports API connections to customize easy faxing solutions. ## CocoFax Pros & Cons **What users like:** - Users appreciate the **reliable and fast faxing services** of CocoFax, enhancing efficiency for home-based agencies. (4 reviews) - Users appreciate the **ease of use** of CocoFax, enjoying seamless faxing from desktop and mobile devices. (3 reviews) - Users love the **easy email notifications** from CocoFax, making fax management seamless across desktop and mobile. (1 reviews) - Users love the **free services** of CocoFax, appreciating the unlimited trial and permanent fax number availability. (1 reviews) - Users appreciate the **implementation ease** of CocoFax, enabling seamless faxing from desktop and mobile devices. (1 reviews) - Integrations (1 reviews) - Reliability (1 reviews) - Remote Work (1 reviews) - Setup Ease (1 reviews) - Simple (1 reviews) **What users dislike:** - Users report **billing issues** with CocoFax, facing unresponsive support and unresolved subscription problems leading to frustration. (1 reviews) - Users face a **difficult setup** with CocoFax, leading to frustrating issues with functionality and unresponsive support. (1 reviews) - Users report significant **fax issues** with CocoFax, expressing frustration over unresponsive support and non-functioning service. (1 reviews) - Users mention the **60 pages per month limit** , which may restrict some but not all users' needs. (1 reviews) - Users are frustrated by the **limited customization** of the fax cover page in CocoFax, hindering personalization. (1 reviews) - Poor Customer Support (1 reviews) ## CocoFax Reviews ### 1. Outstanding Service **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2020 **What do you like best about CocoFax?** Really great app with easy setup and exceptional customer support, especially for faxing cloudly and contract files fastly. I regularly used the premium monthly membership. So impressed by this outstanding service. **What do you dislike about CocoFax?** My experience with CocoFax has been overall Fantastic. My department is using it to communicate with our vendors and suppliers. I do not think I have a reason to dislike it. **Recommendations to others considering CocoFax:** I recommend CocoFax to those who fax often. **What problems is CocoFax solving and how is that benefiting you?** Compared with a physical fax machine, the service is much easier for non-tech savvy like me to set up. We are quite happy using this one! **Official Response from Scott Murray:** > Hi Matthew, Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. ### 2. Great feasibiliy **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2020 **What do you like best about CocoFax?** Incredible ease of operation to get my documents and refills sent. **What do you dislike about CocoFax?** I wish they can explain in detail the reason why my fax failed to be sent in the notification email so that I will know how to resend it. **What problems is CocoFax solving and how is that benefiting you?** The overall experience is just as expected. The trial plan is just as cheap as cheap could be. I got enough pages to send to my potential customers. Almost all of them received the faxes( even though few of the faxes failed). I have been benefited from this service. But sad thing is that, as the fruit is a seasonal business, I will not need the service next month. Anyway, I like this. **Official Response from Scott Murray:** > Hi Ashley, Thank you so much for taking the time to send this! Everyone here at CocoFax loves to know that our customers enjoy what we do. We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations. ### 3. Super Useful Fax Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2020 **What do you like best about CocoFax?** The best thing I like is the multi-platform supported by Cocofax. You know what, especially when you at work, you need to receive and send the files by many different software or programs. So with the help of Cocofax, I can easily check all files in one device or its fax software. You can also synchronize these data in your fax account. Awesome application!!! **What do you dislike about CocoFax?** Well, nothing at all at present. But I can talk to the customer representative if I have any further questions. **Recommendations to others considering CocoFax:** I just can't wait to let you know this amazing fax application. **What problems is CocoFax solving and how is that benefiting you?** I can now check all the files in its application, which enables me to sync all data. This is super useful when I'm working. **Official Response from Scott Murray:** > Hi Michael, We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you.We hope to get more feedback from you in the future. ### 4. Free my hand **Rating:** 5.0/5.0 stars **Reviewed by:** Dave W. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2020 **What do you like best about CocoFax?** It has many features for Faxing - to and from the desktop, browser, email, application, etc. And what impressed me most is that it has a clear representation of all the numbers and who the email will be going to. This software allows me to manage the outbound document transmission easily. So I can manage the faxes from different clients. And now I can also send PDF as well as Word format. I'm happy to see that they're keeping improvement regarding their service. **What do you dislike about CocoFax?** There is no option to search for some files as I have a lot of files stored in the cloud. Beyond that, I haven't found any other cons with the software. **Recommendations to others considering CocoFax:** I would like to recommend this product to all of you as you can have a free trial first to experience the features. **What problems is CocoFax solving and how is that benefiting you?** I can send the fax at any time I want. Especially when I had a business trip, I do not need to take my laptop but my phone to receive and edit the faxes. Anyway, it was more convenient to transfer files to my customers. **Official Response from Scott Murray:** > Hi Dave, Thanks for leaving us such a wonderful review. We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations. ### 5. Deeply impressed by this convenient fax service. **Rating:** 5.0/5.0 stars **Reviewed by:** Pottker J. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2020 **What do you like best about CocoFax?** You know what impressed me most is the practicability of cocofax. I used to receive cascading faxes files and waste a lot of time to print them out, collect, review....it was really hard. However, I now can easily manage these files and check them more conveniently. I have to say Cocofax indeed free my hand. **What do you dislike about CocoFax?** I had to say the customers replied a little bit slow, so I wondered maybe there are some time lags. But online chat is really useful. **What problems is CocoFax solving and how is that benefiting you?** Make my work more efficient and I do not need to spend a lot of time to solve the trivial issues. **Official Response from Scott Murray:** > Hi Pottker, I really appreciate you taking the time to share your feedback and being so open with us. I'm sorry to hear you had problems trying to get in touch with our customer service team, that's not what we like to hear. Please contact us at [support@cocofax.com] so we can help make this experience right. ### 6. Good Service and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2020 **What do you like best about CocoFax?** Easy to set the system and send my fax even though I am not a tech-savvy. **What do you dislike about CocoFax?** I did not use it on a regular basis so that the price is little costly for me. Else is great. **Recommendations to others considering CocoFax:** It's lovely when you use the service on a regular basis. **What problems is CocoFax solving and how is that benefiting you?** Send my driver's license to some departments but do not have a fax machine available. CocoFax allowed me to send this from my cell. I feel lucky that I did not get any troubling cuz this solved the issue. Big thanks. **Official Response from Scott Murray:** > Hi Amanda, Thank you for the kind review. We know it takes time and we appreciate your effort! Glad to inform you that we have some special discount offers for customers like you, please free free to contact if you're interested. ### 7. Very quick. **Rating:** 5.0/5.0 stars **Reviewed by:** Karen S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about CocoFax?** I can't believe that the recipient received it just within a few minutes after I sent it!! Also, I like the feel and the interface of its website. The website nearly contains all the frequently asked issues and solutions for our reference as well as the detailed set-up guide. **What do you dislike about CocoFax?** Just a huge fan! Can't complain about anything. **What problems is CocoFax solving and how is that benefiting you?** It's nice to have an app to download, and I can also send it directly by email. No need to connect to the fax machine. All I need to get is the fax number. It's really the time saver. **Official Response from Scott Murray:** > Hi Karen, Thank you for a very well-rounded and thorough review of CocoFax. We appreciate your hard work in putting this review together and know it will be helpful and informative for your customers. Have a good day! ### 8. Awesome Fax Server! **Rating:** 4.5/5.0 stars **Reviewed by:** Green J. | Program Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2020 **What do you like best about CocoFax?** I was impressed by the modern style website. Just type the fax number and then upload the file to send a fax. Besides, you can attach many files in the same fax, which is more convenient than the fax machine. I don't need to wait for the faxes anymore! **What do you dislike about CocoFax?** One thing that comes to my mind is sometimes I can not check the sending status in time. What's more, I wondered if there are some coupons as I recommended this to other colleagues. **Recommendations to others considering CocoFax:** I would recommend this service to all of you. This will greatly improve your working efficiency. **What problems is CocoFax solving and how is that benefiting you?** I didn't need to have a fax machine. CocoFax allows me to fax at home. **Official Response from Scott Murray:** > Hi Green, Thanks for taking the time to share your feedback with us. You can now check the sending status in the outbox or check the email notification. We're pleased we were able to make things better and I hope we can get your feedback again. ### 9. It is useful and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Scout C. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2020 **What do you like best about CocoFax?** It is easy for me to operate without the access a fax device.It works together with my smartphone to use the features of it. What satisfies me most is that it can Work straight away without needing any software or hardware.So amazing and convenient! **What do you dislike about CocoFax?** Sometimes I sent a fax but failed, there was the error message which I do not really understand. I hope they can write an article to it. **Recommendations to others considering CocoFax:** It is a great fax solution. Inexpensive and easy to use. **What problems is CocoFax solving and how is that benefiting you?** It Works straight away without needing any software or hardware which impresses me a lot.And it helps me in my work,good product. **Official Response from Scott Murray:** > Hi Scout, We are happy to hear you had a positive experience at CocoFax and thanks for bringing this issue to our attention. We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations. ### 10. The easiest way to send fax **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | s, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2020 **What do you like best about CocoFax?** It works perfectly and made faxing contracts to my clients very easy. My faxes are date stamped, so I know exactly when I sent the fax and that it was received. I would have to say my favorite thing about cocofax would be how easy it is to use. **What do you dislike about CocoFax?** Everything was easy, so I didn't have an issue at all with this service. **Recommendations to others considering CocoFax:** Worthy to give it a try. **What problems is CocoFax solving and how is that benefiting you?** Support (I believe) is only via email/ticket at the beginning, but now they have improved and set a live chat! They are very responsive and capable of understanding customer needs and working to accommodate them quickly. Worthy to try. **Official Response from Scott Murray:** > Hi David, Thank you for the wonderful review and for taking the time to share your feedback with CocoFax. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. ### 11. Seamless Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mary K. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2020 **What do you like best about CocoFax?** Its ease of use. There is no difficulty in registration and usage. **What do you dislike about CocoFax?** It may cost some time to reach out yo an agent. **Recommendations to others considering CocoFax:** This is a fantastic work-from-home tool **What problems is CocoFax solving and how is that benefiting you?** I normally have to work at my office, but during this virus, I have to work from home which means there is no way to me to access my office to fax which prompted me to turn to online fax. I was amazed that this worked so seamlessly that I even do not realize I was not at the office. **Official Response from Scott Murray:** > Hi Mary, Thank you for the 5-star rating, we are so grateful that you have chosen CocoFax. You can feel free to contact us at [support@cocofax.com] or chat with us on our website so that we can make things right for you. ### 12. better replacement for a fax machine **Rating:** 4.5/5.0 stars **Reviewed by:** Larry S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2020 **What do you like best about CocoFax?** The service replaced the old fax machines allowing me to fax them from the desk. I like the contact directory feature where I can directly choose a contact, upload the file, and hit 'send' to wait for the notification email telling me that my fax is sent. **What do you dislike about CocoFax?** The text color is a little bit light. But that is OK. **Recommendations to others considering CocoFax:** It is a better replacement for traditional faxing. **What problems is CocoFax solving and how is that benefiting you?** Faxing to my suppliers. Being able to cloud archive the faxes securely is fantastic. **Official Response from Scott Murray:** > Hi Larry, Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! ### 13. very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Will J. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2020 **What do you like best about CocoFax?** Efficiency and quickness. It happened to meet my needs as I only meant to use it for just one time. **What do you dislike about CocoFax?** NO dislike at all. Good customer service and perfect security. **Recommendations to others considering CocoFax:** Highly recommended for urgent use, cause I do not have much user experience to date. **What problems is CocoFax solving and how is that benefiting you?** Was happened to be required to send my ID proof to my professional from my home. I just give it a shot and this proves to very helpful. I will keep this if I have future needs for fax. **Official Response from Scott Murray:** > Hi Will, I appreciate the good review. We work hard to create good experiences and feedback like this makes it all worth it. ### 14. Good fax service provider. **Rating:** 5.0/5.0 stars **Reviewed by:** Wright C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2020 **What do you like best about CocoFax?** My company already took Cocofax as a working app and we all like it. It's so user-friendly and easy to operate that we can better transfer files to our supplier and customers. **What do you dislike about CocoFax?** At present, I did not have anything dislike. It keeps improving the version so that we can get more features. **Recommendations to others considering CocoFax:** It's really good for working. I'll recommend it to all my friends. **What problems is CocoFax solving and how is that benefiting you?** We can better transfer files to our suppliers and customers. Also, the fax can be sent by mobile phone. **Official Response from Scott Murray:** > Hi Wright, Thanks for placing your trust in us and your willingness to share. If there's anything else we can do to help, please let us know. ### 15. Very Convinient Way to Send a Fax. **Rating:** 4.5/5.0 stars **Reviewed by:** Zeka C. | Sales director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2020 **What do you like best about CocoFax?** When I send a fax, I just drag the files and drop them in the area. Hit Send, then everything is done. My partner will receive them in few seconds. **What do you dislike about CocoFax?** Sometimes their online customer support could be too busy and I have to wait for some mins, but anyway, I got replied every time. Okay. **Recommendations to others considering CocoFax:** Those who have a large number of faxes to send. Really fast and user-friendly. **What problems is CocoFax solving and how is that benefiting you?** Just send faxes to my partners. So far so good. They've got the right documents and files needed in the time. I have begun to start a good relationship with them. **Official Response from Scott Murray:** > Hi Zeka, Thank you for writing a review, we're sorry to hear you had problems trying to get in touch with our customer service team, that's not what we like to hear. You can feel free to submit a ticket and if you ever need assistance at another time, you can consult our knowledge base and FAQ page in the interim, and we'll reach back out to you first thing the next business day. ### 16. Overall very fast fax service **Rating:** 5.0/5.0 stars **Reviewed by:** Villy B. | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2020 **What do you like best about CocoFax?** I am loving it most for its quick fax delivery. I am good with my experience so far. **What do you dislike about CocoFax?** Most of the time, the fax is sent very quickly, but very few times, there could be some delay. This could be my network. **Recommendations to others considering CocoFax:** If you want a fast online fax service, please take the chance to CocoFax a try. **What problems is CocoFax solving and how is that benefiting you?** Feel good there is no need for me to scan and print a paper document. You upload and click 'send', then you see the fax has been delivered quickly. This really saves a lot of my time. **Official Response from Scott Murray:** > Hi Villy, Thanks so much for sharing your experience with us. We take our customers’ feedback seriously so thank you for pointing out the problem, normally it depends on the file size and the quality of the internet connection, but we will constantly try to improve the service with this condition. ### 17. More than easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Terrence T. | Overseas Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2020 **What do you like best about CocoFax?** I do not always need to send a fax so I just set up a 30-day free trial account. Extra-user-friendly! I like the control panel of CocoFax. It's simple and brief, you edit new fax and you send it. This is the very online fax service for non-tech savvy like me. I like its theme color too. Green for the environment and 'paperless'! **What do you dislike about CocoFax?** All I can tell is that CocoFax is definitely worth trying. Really easy setup for me. **Recommendations to others considering CocoFax:** I would definitely recommend CocoFax to people who are expecting an easy and reliable online fax service **What problems is CocoFax solving and how is that benefiting you?** I have sued CocoFax to help send documents to one of my clients who live afar from my place. I do want a fax machine cause I do at all need one. Online faxing service by CocoFax already meets my needs. **Official Response from Scott Murray:** > Hi Terrence, Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations! ### 18. Useful function **Rating:** 5.0/5.0 stars **Reviewed by:** Shea C. | Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2020 **What do you like best about CocoFax?** Cocofax brings the electric fax to the 21st Century!!! Sending and receiving the fax electronically saves a lot of time. There is no need for a fax machine. What's more, customer support responded very fast when I confused with some features. **What do you dislike about CocoFax?** Sometimes I cannot be notified of receiving new fax so it would be nice if there is a prompt or something like that. **Recommendations to others considering CocoFax:** I'll recommend this service to a person who wants to send a fax via a mobile application. **What problems is CocoFax solving and how is that benefiting you?** Currently, I did not find any other problems with Cocofax. **Official Response from Scott Murray:** > Hi Shea, Thanks for your feedback and for bringing this to our attention. We've improved and you will receive the email notification when receiving faxes now. If you have any questions or further suggestions, don’t hesitate to let us know. ### 19. Very quick N easy **Rating:** 5.0/5.0 stars **Reviewed by:** Kearney M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2020 **What do you like best about CocoFax?** Its great eas of send faxes, you drag and drop the file, simply hit 'send'. Everything was done. **What do you dislike about CocoFax?** They have some grammatical typos...but it fine. **Recommendations to others considering CocoFax:** It enables you to send a fax without a fax machine. **What problems is CocoFax solving and how is that benefiting you?** Not being able to access the fax machine in my office and need to send and urgently need to send a fax. It covers the space. **Official Response from Scott Murray:** > Hi Kearney, Thanks very much for your balanced and fair review of CocoFax. We've checked and corrected all words. Your feedback helps us improve our service for everyone. ### 20. Mobile Fax **Rating:** 5.0/5.0 stars **Reviewed by:** Gary L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about CocoFax?** I like it when I could send a fax directly from my smartphone. **What do you dislike about CocoFax?** I failed to receive my verification code to register my account. Contacted the support agents and they help me have this solved. **Recommendations to others considering CocoFax:** I recommend it to those who have not tried to fax from a smartphone. **What problems is CocoFax solving and how is that benefiting you?** Send faxes prom my phone. I downloaded their app on my phone from the store. I enjoyed a lot it that you choose any files directly from your phone, add them, and hit to send. I am leaving my commercial documents on it and on my own CocoFax account. Thanks to this service, fax has never been sp easy. **Official Response from Scott Murray:** > Hi Gary, So glad to hear that our customer team helped you solve the issue! If you ever have any further questions, feel free to reach out to our support team using the widget tool. They'll be happy to guide you through any questions you may have without having to leave the page. Thank you again for stopping by. ### 21. fax solutiom **Rating:** 5.0/5.0 stars **Reviewed by:** Abdey K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2020 **What do you like best about CocoFax?** Their simplified interface enabling us to instantly fax things off without a physical fax machine and a dedicated phone line. **What do you dislike about CocoFax?** The limited file size can be a problem if a heavy file is to send. **What problems is CocoFax solving and how is that benefiting you?** My residence is not far from the fax office and I am working soholy. CocoFax from this aspect meets my needs perfectly. **Official Response from Scott Murray:** > Hi Abdey, Thanks very much for your balanced and fair review of CocoFax. We've taken your thoughts to heart and please reach us at [support@cocofax.com] or chat us online with more information so that we can make things right for you. ### 22. Great Oinline Option **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about CocoFax?** The great simplicity to figure out how to employ the tool and to attach files and send it from the desk. **What do you dislike about CocoFax?** Wish they could have the option to schedule an outbound fax. **Recommendations to others considering CocoFax:** The quarterly fee is much cost-effective. **What problems is CocoFax solving and how is that benefiting you?** The service released from the use of a copy machine and a line to fax. It is a great tool of ease to communicate with our vendors. **Official Response from Scott Murray:** > Hi Nicolas, Thank you for the 5-star rating, we are so grateful that you have chosen CocoFax. We've taken your thought to heart and updated the schedule feature, you can now schedule the outbound faxes on the setting panel. ### 23. Service being amazing! **Rating:** 4.5/5.0 stars **Reviewed by:** Dorothy J. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2020 **What do you like best about CocoFax?** It is super easy to employ the service. Just drag and drop, fax has been sent successfully with a notification in my email. **What do you dislike about CocoFax?** The user interface is odd when you have two setting icons on the 'newfax' page. **Recommendations to others considering CocoFax:** It is recommended that you can get a trial plan if you are not sure how functional this service is----This is what I do. **What problems is CocoFax solving and how is that benefiting you?** It's time for us to embrace the online fax service. I simply for curiosity want to check how online fax would work. CocoFax turns out to be helpful! **Official Response from Scott Murray:** > Hi Dorothy, Thanks for notifying us about the two settings issue. It looks like one is for setting the cover page and another is for fax resolution. We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations. ### 24. Easy to use and operate **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2020 **What do you like best about CocoFax?** Making sharing faxes easy and secure, rendering no worry of misplacing documents. **What do you dislike about CocoFax?** No really any downsides, the page design is up to date fashionable. **Recommendations to others considering CocoFax:** an alternative of old fashioned fax machine **What problems is CocoFax solving and how is that benefiting you?** A solution to fax issues when a fax machine is not as preferable as before. Online fax tends to be the choice which speeds up sending faxes in a modern way. **Official Response from Scott Murray:** > Hi Ryan, Thank you so much for your review! It's great to know that you enjoyed our online fax service and I'm excited to share your feedback with the team. ### 25. Very useful product **Rating:** 5.0/5.0 stars **Reviewed by:** Sophia A. | sales, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2020 **What do you like best about CocoFax?** The customer service is great and this product is very helpful.It has many features that I like.It is more convenient to operate without any access a fax machine. **What do you dislike about CocoFax?** I have no dislikes right now,it helps me a lot **Recommendations to others considering CocoFax:** If you are tired of the old fax style, you may try this service of a reliable and secure interface. **What problems is CocoFax solving and how is that benefiting you?** There is no problems and it makes me save more time and convenience in my daily life. **Official Response from Scott Murray:** > Hi Sophia, We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you. ### 26. Service is Relaible **Rating:** 4.5/5.0 stars **Reviewed by:** Michella B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2020 **What do you like best about CocoFax?** Their support. They seem to be at any time available. I enjoy my question being answered patiently. **What do you dislike about CocoFax?** Some times there could be a network glitch. Faxes are slow sent. But this rare and acceptable. **Recommendations to others considering CocoFax:** Very exceptional service. Should try the reliable service out. **What problems is CocoFax solving and how is that benefiting you?** Sending faxes to customers using our service remotely. The faxes are well organized and easy to fax off at any time. **Official Response from Scott Murray:** > Hi Michella, Thank you for pointing out the issue, normally it depends on the file size and the quality of the internet connection, but we will constantly try to improve the service with this condition. If there's anything else we can do to help, please let us know. ### 27. Great product with great simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2020 **What do you like best about CocoFax?** The service is simple to set up and easy to use. **What do you dislike about CocoFax?** No dislike so far. The service is much cost-effective. Pages are cheap. **Recommendations to others considering CocoFax:** Ease of use and good customer service--recommended **What problems is CocoFax solving and how is that benefiting you?** It is just very few munites that my fax was sent to the UK. Faxing from a PC saved me from the hassle of the old fax machine. **Official Response from Scott Murray:** > Hi Samuel, We appreciate the good review. We work hard to create good experiences and feedback like this makes it all worth it. ### 28. Good Teamwork Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2020 **What do you like best about CocoFax?** CocoFax allows me to send a group fax. It's a good teamwork tool and a good tool to do business with your partners. **What do you dislike about CocoFax?** I have not yet met any technical issue with CocoFax. It is stable. **What problems is CocoFax solving and how is that benefiting you?** Sending faxes in PDF documents is reliable. Their encrypted rules make me feel safe with the system. All files are cloud-stored in this system. **Official Response from Scott Murray:** > Hi Brandon, Thank you so much for your review! The group feature is one of my favorites as well! Please let us know about your future experiences. ### 29. A perfect replacement for a Fax machine **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about CocoFax?** No need to find a copy shop to get my stuff faxed out. The security of all the documents archived on my account. **What do you dislike about CocoFax?** I do not have anything I dislike. The service is greatly user-friendly. **Recommendations to others considering CocoFax:** A replacement to eliminate the hassle of papers and a fax machine on your desk. **What problems is CocoFax solving and how is that benefiting you?** CocoFax helps me in solving fax issues when I am out of the office. It eliminates my worry about not replying to my suppliers timely, doing well to help me grow orders. **Official Response from Scott Murray:** > Hi Cynthia, I appreciate the good review. We work hard to create good experiences and feedback like this makes it all worth it. ### 30. Modern Fax **Rating:** 5.0/5.0 stars **Reviewed by:** Paul G. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2020 **What do you like best about CocoFax?** No machines, no papers, no that higher costs. Money saver. **What do you dislike about CocoFax?** I was hoping if they can tell me exactly what is the cause of failure in detail... But there rarely is any failure. **Recommendations to others considering CocoFax:** The yearly plan is comparatively cheap. **What problems is CocoFax solving and how is that benefiting you?** I was using it in our office to exchange refills and copies with our vendors. **Official Response from Scott Murray:** > Hi Paul, Thanks so much for sharing your experience with us. We've taken your thoughts to heart and we're planning on making some changes based on your recommendations. ### 31. Worthwile **Rating:** 5.0/5.0 stars **Reviewed by:** Donna J. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2020 **What do you like best about CocoFax?** Quickness and efficiency. No delay, time-saving. It will cost multiple times if you use a fax machine. **What do you dislike about CocoFax?** They have updated the system a lot recently. The system is becoming better and more smooth. **What problems is CocoFax solving and how is that benefiting you?** The system is paperless and digital. I like the simplicity of faxing with CocoFax to my vendors and suppliers. **Official Response from Scott Murray:** > Hi Donna, Thank you so much for your positive feedback and for taking the time to post this review. If there's anything else we can do to help, please let us know. ### 32. I love this service! **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher N. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about CocoFax?** Cocofax is really user-friendly, actually, I'm not good at the technical settings and functions, but I can get Cocofax to work so easy. Also, thanks to the great customer service, I'm able to be guided timely no matter when I have problems in using it. **What do you dislike about CocoFax?** Everything is consistent with my taste, this is the best app I have used this year. **What problems is CocoFax solving and how is that benefiting you?** Well, it's easy to use and ease my working pressures to compile the fax files. **Official Response from Scott Murray:** > Hi Christopher, Thank you for taking the time to give your feedback. I'm glad we were able to meet your expectations! If there's anything else we can do to help, please let us know. ### 33. Perfect Fax Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2020 **What do you like best about CocoFax?** Seldom there is any delay. Reliable to fax with it. **What do you dislike about CocoFax?** I have to contact the support to upgrade my plan. **What problems is CocoFax solving and how is that benefiting you?** Documents exchange with my suppliers daily. It saves a lot of my money as I work soho and am not with me colleagues. **Official Response from Scott Murray:** > Hi Sarah, Thank you for sharing your kind words with us. We've improved and you can upgrade the plan on the dashboard now. If you have any questions or concerns feel free to contact us at [support@cocofax.com]. ### 34. Handy fax **Rating:** 4.0/5.0 stars **Reviewed by:** Emily N. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2020 **What do you like best about CocoFax?** Being able to fax from a pc and smartphone. **What do you dislike about CocoFax?** Their design is not really relaxing for me. I want the layout to be much simple. **What problems is CocoFax solving and how is that benefiting you?** Commercial documents with our vendors and customers. This helps us to grow our business. **Official Response from Scott Murray:** > Hi Emily, Thank you for sharing your kind words with us. Please help us improve by providing us with more information. If you’re open to discussing your experience further, we can be reached at [support@cocofax.com]. ### 35. Okay Service **Rating:** 4.0/5.0 stars **Reviewed by:** Justin T. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2020 **What do you like best about CocoFax?** Mobility. Being able to send a fax directly from my cellphone. **What do you dislike about CocoFax?** No way to add credits unless you subscribe to a new plan... **Recommendations to others considering CocoFax:** It is a competitive replacement for a physical fax machine. **What problems is CocoFax solving and how is that benefiting you?** Replacing the physical fax machine with an online service. We benefit from maintaining stable fax communication with our vendors and suppliers. **Official Response from Scott Murray:** > Hi Justin, Thanks for taking the time to share your thoughts and feedback with us. You can actually buy credits without a subscription. You can check more details in your Dashboard→Billing→Credits. If you have any questions or concerns, don’t hesitate to let us know. ### 36. Saved my time **Rating:** 5.0/5.0 stars **Reviewed by:** Steve L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2020 **What do you like best about CocoFax?** The system is very response-effective and delay-free. **What do you dislike about CocoFax?** For so far, I cannot name any dislikes. It just saves my time in sending and receiving faxes. **What problems is CocoFax solving and how is that benefiting you?** Faxing business documents. I can track my documents on the archive. **Official Response from Scott Murray:** > Hi Steve, Glad you enjoyed your experience at CocoFax. We look forward to serving you again soon! ### 37. Send a fax easily **Rating:** 4.5/5.0 stars **Reviewed by:** Gregory B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about CocoFax?** You can receive some free monthly credit simply by introducing the service to your friends. **What do you dislike about CocoFax?** can fax 10 documents, which they would allow 20... **Recommendations to others considering CocoFax:** Recommend to those who are seeking a cheap alternative to a dedicated line and fax machine. **What problems is CocoFax solving and how is that benefiting you?** Una alternativa económica a las máquinas de fax y soluciones para algunos de mis proveedores que no aceptan documentos por correo electrónico. **Official Response from Scott Murray:** > Hi Gregory, Thanks for placing your trust in us and your willingness to share. We hope to get your feedback again! ### 38. Glad to emply the service **Rating:** 5.0/5.0 stars **Reviewed by:** Margaret E. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2020 **What do you like best about CocoFax?** I do not need to wait so long for a fax machine to process my fax. **What do you dislike about CocoFax?** I have not used it for a long time to find out there is anything that I did not like. **What problems is CocoFax solving and how is that benefiting you?** saving my money from setting up a dedicated phone line. **Official Response from Scott Murray:** > Hi Margaret, We are happy to hear you had a positive experience at CocoFax! We value your input and encourage you to let us know more details about your experience with us. ## CocoFax Discussions - [How much time can I use the free Fax number as I as it's just for 24 hours? 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