--- title: CocoFax Reviews meta_title: 'CocoFax Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 188 reviews by the users' company size, role or industry to find out how CocoFax works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 188 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # CocoFax Reviews **Vendor:** CocoFax **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.6/5.0 **Total Reviews:** 188 ## About CocoFax CocoFax is an online HIPAA-compliant fax solution provider, integrated with Google, Microsoft, Slack and many others. It offers an easy-to-use alternative to fax machines for individual users, allowing them to fax from Google(Google Drive, Docs, Sheets), Microsoft(Word, PPT…) and email to fax(Gmail, hotmail, Yahoo..) , whether with a computer, cell phone or a Mac. Businesses can also easily integrate CocoFax into their workflow, adding team members and assigning roles and numbers in their account. With its 2FA and TLS 1.2 and AES 256 encryption measures, CocoFax makes sure that all data is well protected for businesses of all sectors and sizes. Users can also port their existing numbers to CocoFax at zero cost. It is easy, quick, secure with 24/7 live support for all possible queries. For enterprises, CocoFax also supports API connections to customize easy faxing solutions. ## CocoFax Pros & Cons **What users like:** - Users appreciate the **reliable and fast faxing services** of CocoFax, enhancing efficiency for home-based agencies. (4 reviews) - Users appreciate the **ease of use** of CocoFax, enjoying seamless faxing from desktop and mobile devices. (3 reviews) - Users love the **easy email notifications** from CocoFax, making fax management seamless across desktop and mobile. (1 reviews) - Users love the **free services** of CocoFax, appreciating the unlimited trial and permanent fax number availability. (1 reviews) - Users appreciate the **implementation ease** of CocoFax, enabling seamless faxing from desktop and mobile devices. (1 reviews) - Integrations (1 reviews) - Reliability (1 reviews) - Remote Work (1 reviews) - Setup Ease (1 reviews) - Simple (1 reviews) **What users dislike:** - Users report **billing issues** with CocoFax, facing unresponsive support and unresolved subscription problems leading to frustration. (1 reviews) - Users face a **difficult setup** with CocoFax, leading to frustrating issues with functionality and unresponsive support. (1 reviews) - Users report significant **fax issues** with CocoFax, expressing frustration over unresponsive support and non-functioning service. (1 reviews) - Users mention the **60 pages per month limit** , which may restrict some but not all users' needs. (1 reviews) - Users are frustrated by the **limited customization** of the fax cover page in CocoFax, hindering personalization. (1 reviews) - Poor Customer Support (1 reviews) ## CocoFax Reviews ### 1. great but no quick customer service **Rating:** 2.5/5.0 stars **Reviewed by:** Sabrina H. | o, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about CocoFax?** CocoFax is convenient and easy to use when it works. **What do you dislike about CocoFax?** I don't like that you have to wait forever for any customer service. The "Help Center" content is not sufficient to answer problems when problems occur. **Recommendations to others considering CocoFax:** As long as you never need customer service, it's great. **What problems is CocoFax solving and how is that benefiting you?** Again, easy to use for my purposes , which is only once or twice per month **Official Response from Scott Murray:** > Hi Sabrina, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We now offer live chat support and you can feel free to chat with us on the website if you need any assistance. We would be more than happy to help! ### 2. This is a great alternative, first time worked **Rating:** 5.0/5.0 stars **Reviewed by:** Claire F. | Transcriber, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2021 **What do you like best about CocoFax?** The set up to upload from different social media or computer storage. **What do you dislike about CocoFax?** There is an upgrade required for a cover page, but I found the text box just as useful; also the 10-page limit, 3 were used up with the text taking a separate page. **What problems is CocoFax solving and how is that benefiting you?** I needed to fax to complete a personal business task and it was helpful. **Official Response from Scott Murray:** > Hi Clarie, Thank you for your feedback and for bringing this to our attention. However, the cover page will be enabled for all the free users automatically. For the text feature, the product team is working on it to implement some changes in the upcoming releases and I will surely keep you posted. If you have any further suggestions, don’t hesitate to let us know. ### 3. The most convenient website for Faxing documents from anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Annie May A. | Performance Marketing Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about CocoFax?** The integration features with multiple cloud platforms such as Onedrive, Google Drive, Dropbox. It also has multiple app integrations like Slack, etc. I have not tried other competitors. **What do you dislike about CocoFax?** Based on my experience with Cocofax, I have not seen any significant inconvenience. A feature that I would like to have, though, is to be able to add contacts from the send fax page. **What problems is CocoFax solving and how is that benefiting you?** Finding a place to fax is difficult nowadays so being able to do it online is the best benefit of Cocofax. I am more productive, and I am able to save more time. **Official Response from Scott Murray:** > Hi Annie, Thank you so much for the excellent feedback. Yes, we do support adding contacts from the send fax page and I would like to personally guide you in this case. Please contact us at support@cocofax.com when convenient. ### 4. FINALLY! A quick, no-nonsense, efficient way to fax without even leaving my computer chair! **Rating:** 5.0/5.0 stars **Reviewed by:** Clinton G. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2021 **What do you like best about CocoFax?** The functionality. I've been using various online fax services for years but this was the FIRST and ONLY time I was up and ultimately finished with the fax within only a couple of minutes of clicking on "cocofax" in my search results. That was it, pretty much easy as 1, 2, 3 and boom, fax sent. No huge, distracting watermarks and all of that and at the time they offer a "free trial" which truly is a, again, no-nonsense FREE TRIAL. Way to go, cocofax! Keep it up! **What do you dislike about CocoFax?** That CocoFax wasn't around years ago, hahaha! No real complaints here! **What problems is CocoFax solving and how is that benefiting you?** Very stressful communications to and from the IRS that require a lot of facsimile communication have been made SO much less-stressful for me by using Cocofax's service. **Official Response from Scott Murray:** > Hi there, We are extremely grateful that you took the time to send us your feedback about CocoFax. It means the world to us and to our entire team! We look forward to serving you again soon. ### 5. Good pricing and support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2022 **What do you like best about CocoFax?** The pricing is very competitive and the API is easy to integrate **What do you dislike about CocoFax?** Account got disabled in the middle of a work day and some of our faxes didn't send. Needed to troubleshoot and get it whitelisted **What problems is CocoFax solving and how is that benefiting you?** We need to send faxes to businesses we work with **Official Response from Scott Murray:** > Hi there, Thank you for bringing this to our attention. I’d like to sincerely apologize for the account issue you experienced. Could you please let me know what specific issues you’ve encountered and if you have received any error messages? Please email us at support@cocofax.com with more information and I’ll do my utmost to resolve your issues. ### 6. Great service for faxing. **Rating:** 5.0/5.0 stars **Reviewed by:** Cassandra C. | Owner, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2021 **What do you like best about CocoFax?** Super convenient service for when you need to fax in a pinch. Very easy to use and your faxes send through very quickly. **What do you dislike about CocoFax?** I have to say there isn't anything I've encountered so far that I have not liked. **Recommendations to others considering CocoFax:** None **What problems is CocoFax solving and how is that benefiting you?** Cocofax is helping me when I'm in a tight spot with being able to print documents that need mailed. Not having a printer at home is an inconvenience and faxing lifts so much of that weight, **Official Response from Scott Murray:** > Hi Cassandra, Thanks so much for sharing your experience with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! ### 7. Quick and easy faxing from your PC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about CocoFax?** I needed to send a document by fax, but who has fax machines anymore? So I searched for faxing-as-a-service providers and took a look at CocoFax. Everything was straightforward to use, and I signed up and sent my fax with no difficulty at all. I sent my fax to my recipient, and everything worked OK. I found using CocoFax was more straightforward than using an actual fax machine. The annual fee for my plan was reasonable. **What do you dislike about CocoFax?** I'm a pretty picky software user, and I could not find anything I did not like about CocoFax. I'm glad I decided to fax using CocoFax. **What problems is CocoFax solving and how is that benefiting you?** Well, who keeps a fax machine anymore in their small business office? No me. Using CocoFax was a breeze. **Official Response from Scott Murray:** > Hi there, Thank you for the wonderful review and for taking the time to share your feedback with us. It means the world to us and to our entire team! We look forward to serving you again. ### 8. Love this Service **Rating:** 5.0/5.0 stars **Reviewed by:** Christine G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about CocoFax?** I recently subscribed to Cocofax for my new business. Not needing to send or receive but a few faxes each month, this is the perfect solution to fit my needs starting out. I know the program will allow me to change plans as my business grows and my needs change. **What do you dislike about CocoFax?** So far, I have not has a down side to using this program. I would strongly recommend it to others. **What problems is CocoFax solving and how is that benefiting you?** I do not have a phone line to utilize a regular fax machine. This e-fax was the perfect solution. **Official Response from Scott Murray:** > Hi Christine, Thank you for the wonderful review and for taking the time to share your feedback with us. It means the world to us and to our entire team! We look forward to serving you again. ### 9. Perfect tool for a small company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about CocoFax?** the convenience, ease of use to send or receive. **What do you dislike about CocoFax?** I don't use it often enough. most customers have switched to emails. **What problems is CocoFax solving and how is that benefiting you?** It works perfectly for official documents that need to be sent by fax. **Official Response from Scott Murray:** > Hi there, We’re so happy that you are pleased with our service. If you have any questions, concerns, or further suggestions, don’t hesitate to let us know. ### 10. A Very Useful Faxing Service **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan L. | Dean, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2021 **What do you like best about CocoFax?** My favorite part is that whenever I receive a fax, CocoFax sends me an email notifying me that I've received a new fax. And when I sent faxes successfully, it would send me an email informing me that the faxes were sent successfully. This feature allows me not to miss every fax, and I think this service is beneficial for me. **What do you dislike about CocoFax?** From the first use to the present, my user experience has been excellent, and I did not encounter any bad problems. **What problems is CocoFax solving and how is that benefiting you?** The advantage I have is that I can get notification emails whenever I receive or send faxes via computer, mobile phone, email, or fax. And the fax service makes my work more convenient and saves more time and energy. **Official Response from Scott Murray:** > Hi Bryan, We're happy you had a fantastic time with CocoFax! Thanks for your trust, we're thankful for amazing customers like you. ### 11. I've only used this as a free service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about CocoFax?** There are a lot of "free fax" services out on the internet that you find out aren't really free or want you to put in your credit card info, etc. Cocofax is actually free and they do not waste your time or mislead you when you are trying to just send out one page fax for FREE. **What do you dislike about CocoFax?** Downside is you don't get to pick your own number and you cannot receive any faxes back i believe without paying. This is just for someone who needs to send out a few pages once or twice, if you need more than that you would have to pay which is fine. I just personally don't have a lot of places i need to fax anything to anymore. I could not attest to their paid service because i've never used it. I used it two times to send out a fax for my girlfriend, that was it. **What problems is CocoFax solving and how is that benefiting you?** I'm solving the problem of sending out a fax when sending out a fax is needed for free. **Official Response from Scott Murray:** > Hi there, Thanks so much for your thoughtful and detailed review. Please note that all free users will get a temporary number. Thus you may need to subscribe to our service to get your own private number and receive faxes. We value your input and encourage you to let us know more details about your experience with us. ### 12. Good Service and good experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Kunal S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2022 **What do you like best about CocoFax?** Turn around time and customer support. They are good. **What do you dislike about CocoFax?** Not much. Till now but i will keep you posted **What problems is CocoFax solving and how is that benefiting you?** Happy customer communication ### 13. Awesome company - moves technology forward! **Rating:** 5.0/5.0 stars **Reviewed by:** Rick M. | Senior Internal Auditor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about CocoFax?** Now you can send faxes without the need for an additional piece of equipment. Wonderful!! **What do you dislike about CocoFax?** There is nothing not to like with this company. **Recommendations to others considering CocoFax:** What are you waiting for? **What problems is CocoFax solving and how is that benefiting you?** I can now send faxes directly from my pc. ### 14. Great apps **Rating:** 5.0/5.0 stars **Reviewed by:** Almira A. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about CocoFax?** It's free to use. No need for your credit cards **What do you dislike about CocoFax?** none so far. I like the way it look so far **What problems is CocoFax solving and how is that benefiting you?** I can send a fax online by not using a faxmachine ### 15. Landline speeds need to be taken in to account. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about CocoFax?** I like the ease of getting the faxes to email. I do not get spam faxes. **What do you dislike about CocoFax?** There have been multiple times where one of my bosses, who does need an updated landline, more likely than not, has had their faxes time out, and I have been unable to get the information they have been sending me. **Recommendations to others considering CocoFax:** I have never used the customer service, but hopefully they are well trained and knowledgeable. M **What problems is CocoFax solving and how is that benefiting you?** I have a fax, should I ever need it. It's not something that i use often, but i use enough that I am glad I have the service. **Official Response from Scott Murray:** > Hi there, Thanks for your detailed review. We value our customers’ opinions and would like to thank you for bringing this to our attention. We would like the opportunity to resolve this fax receiving issue immediately. Please kindly email us at support@cocofax.com to determine how we can provide you with a solution. ### 16. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Mary K. | Doctor, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2021 **What do you like best about CocoFax?** CocoFax is an excellent tool for teamwork and for doing business with your partners.CocoFax allows multiple members to share a single account and send multiple faxes simultaneously. It's really convenient. **What do you dislike about CocoFax?** I have to say, it's a great service, at least in my opinion, without any problems. **What problems is CocoFax solving and how is that benefiting you?** CocoFax is the best service I've ever used. It can send multiple faxes simultaneously, and it can also send multiple contacts at the same time, which saves me a lot of valuable time. I have to say. This service is not only affordable but also of high quality. And the customer support is very professional. They will solve any problems I have in time. **Official Response from Scott Murray:** > Hi Mary, Thanks so much for sharing your experience with us. It's something we've worked hard on and we're pleased our efforts resonated with you. ### 17. Convenient! Affordable! High quality! Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Nyla J. | Nurse, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about CocoFax?** CocoFax can save fax numbers to contacts. It makes general fax sending more convenient. And the Contacts can be edited, tagged, and grouped, which I think is a very scientific design. Besides, the quality of the fax is good, and the favorable price makes me very happy with the service. **What do you dislike about CocoFax?** Perhaps the only minor disappointment is that I can not sort the Contacts alphabetically. But this is not a deficiency. I still like this product very much. **What problems is CocoFax solving and how is that benefiting you?** I think I'm getting a convenient service at a reasonable price. Not only did I save money, but I also got a beneficial service. I'm very satisfied with CocoFax. **Official Response from Scott Murray:** > Hi Nyla, Thanks very much for your balanced and fair review. We're pleased to let you know that the sorting feature has been released and you can sort the contacts alphabetically now. Please let us know if you have any further concerns or suggestions. ### 18. No stamps? Just the fax (facts) **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about CocoFax?** I had several documents that I needed to important recipients I was out of stamps and I am without a vehicle with the help of CoCo fax I was able to get my documents where they needed to go **What do you dislike about CocoFax?** Some of the documents I sent didn't go through and I wasn't aware I went back a day later and saw that they failed maybe text message notifications **Recommendations to others considering CocoFax:** Make it sure it sends **What problems is CocoFax solving and how is that benefiting you?** It's helping get life changing documents where they need to go **Official Response from Scott Murray:** > Hi there, I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. Could you please provide us with more details about the failed faxes? We would appreciate it if you can contact us at support@cocofax.com. ### 19. I was very happy with that fax company sent my fax no problem **Rating:** 5.0/5.0 stars **Reviewed by:** Jo Anne P. | I am a retailer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about CocoFax?** I like that it did not take any time at all and was delivered with no problem **What do you dislike about CocoFax?** There is nothing missing from this product it is perfect **Recommendations to others considering CocoFax:** Very happy with the help I got from all concerned **What problems is CocoFax solving and how is that benefiting you?** It prevents me from going elsewhere to go and fax something it was very important that I fax that information right away ### 20. Enjoy Cocofax! **Rating:** 5.0/5.0 stars **Reviewed by:** jameson Z. | Care workers, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about CocoFax?** I can send faxes internationally. I can input the recipient's fax number to send the fax from Google Docs with Cocofax. I can also view all the faxes under my account. Besides,a notification will be sent to me if it was successfully transfered to others.I am highly surprised by it. **What do you dislike about CocoFax?** How come I am not satisfied with it? It's so good. **Recommendations to others considering CocoFax:** I am sure you will like it if you used it!You will enjoy it! **What problems is CocoFax solving and how is that benefiting you?** It brought great convenience to my work. With it, I can directly fax on my phone, so easy to use. **Official Response from Scott Murray:** > Hi Jameson, Thanks for placing your trust in us and your willingness to share. We're glad you feel we're on the right track! ### 21. CocoFax is an incredible fax solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Murray S. | Attorney, principal/owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2021 **What do you like best about CocoFax?** Can't beat the price, and the process is seamless and perfect. A superb solution for faxing. It enables you to eliminate the archaic use of fax machines and unnecessary dedicated fax lines. **What do you dislike about CocoFax?** There is nothing I dislike about CocoFax **Recommendations to others considering CocoFax:** None. **What problems is CocoFax solving and how is that benefiting you?** No problems. See above for benefits. **Official Response from Scott Murray:** > Hi Murray, We are happy to hear you had a positive experience at CocoFax! We value your input and encourage you to let us know more details about your experience with us. ### 22. CocoFax is a lifesaver! **Rating:** 5.0/5.0 stars **Reviewed by:** Danyelle H. | Program Services Evaluator 2, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about CocoFax?** The easy to use mobile and web-friendly interface. **What do you dislike about CocoFax?** I dislike nothing about CocoFax except not having the ability to add a file rather than a picture of documents. **Recommendations to others considering CocoFax:** I recommend utilizing this app for its simplicity **What problems is CocoFax solving and how is that benefiting you?** I am solving a receivables issue by allowing users to submit documents via fax from their phones and computers. **Official Response from Scott Murray:** > Hi Danyelle, Thank you so much for sharing your experience with us. CocoFax does in fact enable users to add a file or upload a picture of the document. You can find these options when sending the fax. If you’re open to discussing your experience further, we can be reached at support@cocofax.com. ### 23. Reliable and Easy to Use Fax Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about CocoFax?** I find CocoFax to be relatively easy to set up and use. I'm not used to using an online fax service and was worried about the amount of time and effort it would take to make it work. In actuality, it took no time at all. **What do you dislike about CocoFax?** Because I use CocoFax for simple faxing, I haven't run into any issues at all. Therefore, I can't think of anything that I dislike about the product. **What problems is CocoFax solving and how is that benefiting you?** I've had to fax documents to several groups/people/organizations since a family member passed away last year. The Pandemic and subsequent quarantine made it impossible to leave my home, which meant there was no way to get the necessary documents to the parties requesting them. With CocoFax, I was able to fax the information as soon as it was requested. This lifted a great burden off my shoulders. **Official Response from Scott Murray:** > Hi, We appreciate the good review. We work hard to create good experiences and feedback like this makes it all worth it. ### 24. Super easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Edith W. | Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about CocoFax?** I'm VERY satisfied with COCOFAX as they provids corresponding app for different OS system, which means I can even check faxes in my phone!! This is super convenient when my laptop is not here. **What do you dislike about CocoFax?** Nothing to dislike about Cocofax now, it's so great! **Recommendations to others considering CocoFax:** I would recommand to have a free trial first before you subscribe to the service. **What problems is CocoFax solving and how is that benefiting you?** I can manage the faxes even when I'm out of the office. Cocofax will send me an email notification so that I won't miss any faxes, thus I don't need to wait in front of the fax machine. ### 25. CocoFax gets a #100 in my book! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy A. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about CocoFax?** CocoFax was easy to use and had a super quick response time! **What do you dislike about CocoFax?** I never had any issues with CocoFax they were spot on. **What problems is CocoFax solving and how is that benefiting you?** I needed a fax sent for verification of income for a client. CocoFax was easy to use and super fastin getting the fax sent for my proof. **Official Response from Scott Murray:** > Hi Amy, We are happy to hear you had a positive experience at CocoFax! We value your input and encourage you to let us know more details about your experience with us. ### 26. A Convenient Way to Faxing **Rating:** 4.5/5.0 stars **Reviewed by:** Vera L. | Nurse, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2021 **What do you like best about CocoFax?** The fax process is quick and simple. Technical support is always responsive and helpful. At first, I pestered them with many questions, and every one of them helped me and made my work go more smoothly. Thank you very much, CocoFax. **What do you dislike about CocoFax?** It would be even better if it can sort the contacts alphabetically. **What problems is CocoFax solving and how is that benefiting you?** Before I tried CocoFax, I used a fax machine to send faxes. Since I started using CocoFax, I have realized how convenient electronic fax is. It makes my work much more efficient, and I think it's a great user experience. **Official Response from Scott Murray:** > Hi Vera, Thank you so much for your positive feedback and for taking the time to post this review. We're pleased to let you know that the sorting feature has been released and you can sort the contacts alphabetically now. ### 27. CocoFax Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about CocoFax?** I find the CocoFax platform to be user friendly and easy to navigate **What do you dislike about CocoFax?** It took longer than I would like for the fax to go through. **Recommendations to others considering CocoFax:** Great choice **What problems is CocoFax solving and how is that benefiting you?** I need a fax service for the rare occasions that a fax machine is what is required. i do not want to have to buy a fax machine that will hardly ever be used. ### 28. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy F. | Assistant manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about CocoFax?** Cocofax is eqsy to use and i don't have to leave my house to fax anything. All i do is scan the paper on my printer to my phone and fax wherr i need to from my phone using wifi. It's so simple to use and i love it. Already let freind know to use cocofax also. You won't be. Disappointed at all using this. The updide of using this is that you won't have to leave your home you do it all from your phone. **What do you dislike about CocoFax?** Nothing i love using this it's simple to use. **Recommendations to others considering CocoFax:** Use it you will be amazed. It's so easy to use i like yhat i don't need to leave my gome yo fax anything. **What problems is CocoFax solving and how is that benefiting you?** Never having to leave my house yo fax papaers **Official Response from Scott Murray:** > Hi Kathy, We are happy to hear you had a positive experience at CocoFax! We value your input and encourage you to let us know more details about your experience with us. ### 29. Pleasant but Underwhelming Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Rafi A. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about CocoFax?** It was very easy to get set up, so there wasn't a lot of issues with the registration and account creation process. **What do you dislike about CocoFax?** The interface on the website was not very easy to follow, and the price plan was excessively complicated. Had a hard time understanding what I would be billed for and at what rate. **What problems is CocoFax solving and how is that benefiting you?** I was able to take advantage of faxing technology anywhere and any time, which is exceedingly rare in today's age. **Official Response from Scott Murray:** > Hi Rafi, Thank you for your feedback and for bringing this to our attention. Could you please let me know what specific issues you’ve encountered with the interface and the price plan? I’d love to help where I can and pass along your suggestions to our team, but I need just a bit more information from you. If you’re open to discussing this issue further, we can be reached at support@cocofax.com. ### 30. Nice and simple to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2021 **What do you like best about CocoFax?** I just needed to submit one fax in a timely manner, and CocoFax sent it smoothly and without any ads attached to the fax. I only used it for one fax, but it gave me a confirmation of the sent fax and a copy of the fax. This comes in handy just in case the receiver states that they didn't get the fax, you have proof that indeed it was. **What do you dislike about CocoFax?** I cannot think of anything in my personal experience with CocoFax that did not go good. **What problems is CocoFax solving and how is that benefiting you?** No issues during the use of CocoFax. ### 31. Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Juston S. | Campus Pastor / Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about CocoFax?** It is so simple, and it integrates with Microsoft Word. I can type my fax and share it right from one program. **What do you dislike about CocoFax?** I have been getting spam fax, but I don't think that is CocoFax's issue. **Recommendations to others considering CocoFax:** If you're looking for something with ease of use, you can run it from your computer and Microsoft products, and is right there on your desktop without any extra phone company fees: this is the program to use. **What problems is CocoFax solving and how is that benefiting you?** We don't have a fax number in our office, so this is a simple program to implement without the added phone fee. **Official Response from Scott Murray:** > Hi Juston, Thanks for the positive review. We value all customer feedback and we're happy that you enjoyed the Integration feature. And we suggest you set spam faxes as blacklists to block them. Feel free to let us know if you have any questions. ### 32. Get help a lot from Cocofax,great! **Rating:** 5.0/5.0 stars **Reviewed by:** Zoe T. | Assitant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about CocoFax?** Cocofax is a valuable software that can benefit me in my work. Furthermore, its customer service is so excellent and helpful. I can use it on my mac and cellphone,very easy. **What do you dislike about CocoFax?** I dislike nothing, and it's so good. I like it **Recommendations to others considering CocoFax:** You will get a lot of benefits from it. You will get a fax number when you buy it, very easy to use it. **What problems is CocoFax solving and how is that benefiting you?** I can fax anywhere, anytime with it. So convenient. I will also be notified when the fax is sent. **Official Response from Scott Murray:** > Hi Zoe, We appreciate the good review. We work hard to create good experiences and feedback like this makes it all worth it. ### 33. Operations Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Davina G. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about CocoFax?** I live the cloud based function to send faxes since fax machines are outdated. It also feejs secure. **What do you dislike about CocoFax?** When you buy credits to send large faxes, you don't know how many to buy **What problems is CocoFax solving and how is that benefiting you?** It helps me send faxes in a fast efficient way. **Official Response from Scott Murray:** > Hi Davina, Thank you so much for the feedback. We have updated the credits feature and you can now directly see how many pages you can get, which enables you to buy credits according to your need. You can check more details in your Dashboard→Billing→Credits. If you have any questions or concerns, don’t hesitate to let us know. ### 34. Great feature! **Rating:** 5.0/5.0 stars **Reviewed by:** Jemar W. | G, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about CocoFax?** CocoFax was easy to use and I get a confirmation. I was very pleased. **What do you dislike about CocoFax?** I haven't experienced a downside just yet - hope I don't! **What problems is CocoFax solving and how is that benefiting you?** To be able to efficiently and effectively fax from my email account is clutch! ### 35. Reliable & Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Jose F. | Technology Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about CocoFax?** I can send faxes from my phone/computer to anyone without needing to have a physical fax machine **What do you dislike about CocoFax?** It doesn't let you know if the scanned documents you're trying to send are formatted/sized weirdly. For example, i sent a fax a couple of times and the recepient told me that the fax that they received was printed on regular letter paper but it seemed like it needed a bigger size of paper. **What problems is CocoFax solving and how is that benefiting you?** I've been mainly using CocoFax to fax important documents to my bank. **Official Response from Scott Murray:** > Hi Jose, Your review is very concerning to us. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please contact us at [support@cocofax.com] when convenient so that we can better assist you. ### 36. Paperless fax solution **Rating:** 5.0/5.0 stars **Reviewed by:** Benson C. | Project consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2021 **What do you like best about CocoFax?** All faxes go electronically, and it's convenient to handle inbound and outbound faxes. I can fax multiple numbers at the same time saving my time walking around the fax machine and collecting piles of documents. **What do you dislike about CocoFax?** I honestly cannot think of any dislike about cocofax, it makes my job easier. **Recommendations to others considering CocoFax:** Easy to configure and send a good choice for enterprise users. **What problems is CocoFax solving and how is that benefiting you?** I am not wasting paper again with this online fax service. I can fax files in various formats and save them as PDFs. ### 37. Excellent Way to Fax **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly S. | Nutrition and Technical Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about CocoFax?** This has been valuable for my business to get information to those that only accept faxed request. It worked when I needed it to and the fact the fax is through the computer allows flexability on ways to save and move documents. **What do you dislike about CocoFax?** I have'nt really found anything I dislike. **Recommendations to others considering CocoFax:** It works and makes life a little easier. **What problems is CocoFax solving and how is that benefiting you?** There are a few businesses like doctors that require faxed requests and CocoFax allows me to get information to and from them easily. It has made these requests flow much better. **Official Response from Scott Murray:** > Hi Kelly, Thanks very much for your balanced and fair review. I'm glad you felt CcooFax was well done. It's something we've worked hard on and we're pleased our efforts resonated with you. ### 38. Great Service/Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2021 **What do you like best about CocoFax?** Ease of use, the site interface was simple to navigate and I was able to send a fax without any confusion. **What do you dislike about CocoFax?** No, nothing, the product did what I needed to without drama. **What problems is CocoFax solving and how is that benefiting you?** Inability to send faxes at the office. Benefits realized is sending faxes when needed. ### 39. Fax Machines Are No Longer Needed **Rating:** 4.5/5.0 stars **Reviewed by:** Joanna L. | Doctor assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2021 **What do you like best about CocoFax?** CocoFax is easy to use, fully functional and meets our needs, and its system is very intuitive. Our users can easily browse the fax system, and most importantly, the customer support is very timely and professional. **What do you dislike about CocoFax?** It is a pity that this software is not available on iOS. It would be great if it could be available on iOS. **What problems is CocoFax solving and how is that benefiting you?** After using this service, I have saved a lot of paper and time, and I am delighted with it. **Official Response from Scott Murray:** > Hi Joanna, Thanks so much for sharing your experience with us. The iOS version will be released soon and we will keep you posted. We're glad you feel we're on the right track! ### 40. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Ray P. | MDM Support Coordinator , Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about CocoFax?** You can install an app to your MacBook and you can also use on MacOS. Lots of other products but only for windows. **What do you dislike about CocoFax?** There's no confirmation sent after you fax. **Recommendations to others considering CocoFax:** Test out before completely being committed to the product. **What problems is CocoFax solving and how is that benefiting you?** The problem solved is not having to have a fax machine. Benefits is when it works and there's no issue with updates or pending faxes. **Official Response from Scott Murray:** > Hi Ray, Thanks so much for your thoughtful review. Normally you will receive a confirmation email after the fax has been sent successfully. Please email us at support@cocofax.com with more information so that we can make things right for you. ### 41. Easy to use replacement for a traditional fax machine **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2021 **What do you like best about CocoFax?** Cocofax literally allows me to send faxes from my phone without needing a printer or fax machine, which our house lacked during the covid pandemic. The ease of using a digital tool to send faxes is unparalleled. **What do you dislike about CocoFax?** The user interface could be improved. The overall organization of the site is great, but for many who have never used such a service, it could be helpful to include more pointers and tips about cocofax functionality. **What problems is CocoFax solving and how is that benefiting you?** We are living in the future while fax machines are a relic of the past. Although many large organizations still have and use fax machines, the current trend in society is increasingly leaning towards work from home, where many people don't have access to fax machines. **Official Response from Scott Murray:** > Hi, We are thrilled to have you as part of the CocoFax family! Thank you for sharing your kind words with us. For the user interface, could you please help us improve by providing more details? If you’d like to discuss how we could've made your experience better, please feel free to email us at support@cocofax.com. ### 42. Did not send my fax **Rating:** 1.5/5.0 stars **Reviewed by:** Ime L. | Staff Attorney, ELDF, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about CocoFax?** It was easy to install the app and to upload documents to send. **What do you dislike about CocoFax?** I thought the transaction was complete because I received confirmation. However, the recipient never got my fax. **What problems is CocoFax solving and how is that benefiting you?** Not using this app any more. **Official Response from Scott Murray:** > Hi Ime, We’re sorry to hear that our service didn't meet your expectation and hope you will accept our sincerest apologies. We would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you can contact us at support@cocofax.com or directly chat with us on the website to discuss the situation. ### 43. Excellent faxing solution **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2021 **What do you like best about CocoFax?** Seamless integration with email; no missed faxes **What do you dislike about CocoFax?** So far, I haven't encountered anything that I do no like. **Recommendations to others considering CocoFax:** Coco fax is a wonderful fax option. It is seamless and efficient and avoids missing important information - especially orders!! This box is not turning green as it should. **What problems is CocoFax solving and how is that benefiting you?** Lost or jammed faxes that are unsuccessful/ missed orders; always notified of a fax received **Official Response from Scott Murray:** > Hi Kelly, Thank you for sharing your kind words with us. It means the world to us and to our entire team. We look forward to serving you again soon! ### 44. Reliable FAX **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about CocoFax?** Easy to use, very quick and response of customer service is good **What do you dislike about CocoFax?** Still, package rates are quite high for any individual **What problems is CocoFax solving and how is that benefiting you?** Due to working from remote this FAX eliminates the use of any physical machine ### 45. Cocofax is of ease to fax! **Rating:** 5.0/5.0 stars **Reviewed by:** Harriet B. | sales, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about CocoFax?** It's so easy to send a fax to others without a device.It just requires my phone to do that and brings great conveniences to my work. **What do you dislike about CocoFax?** Currently, nothing makes me dissatisfied with it. **What problems is CocoFax solving and how is that benefiting you?** It is so easy to admin and set up that has saved a lot of time during my work time. I just need to open my phone and use cocofax to send my files to our customers. **Official Response from Scott Murray:** > Hi Harriet, Thank you for taking the time to share your experience with us. We're grateful for customers like you. ### 46. Easy fax to email **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2021 **What do you like best about CocoFax?** CocoFax is easy to use and keeps documents organized for easy retrieval. We needed something quickly and CocoFax is very quick to setup. We would definitely recommend this software. **What do you dislike about CocoFax?** Being a senior, we would like it if CocoFax had a special price for seniors. **What problems is CocoFax solving and how is that benefiting you?** We no longer have a fax machine. Email to fax solved our issue. **Official Response from Scott Murray:** > Hi there, We're happy you had a fantastic time with us! I’ve tried to negotiate with our Billing Department for more benefits on your side. Luckily we still have some coupon codes left, please kindly contact us at support@cocofax.com to get more details. ### 47. Just what I was looking for. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about CocoFax?** The ease of use, The price is affordable for my new small business. **What do you dislike about CocoFax?** Takes a little getting used to the format of use. **What problems is CocoFax solving and how is that benefiting you?** Some doctor's offices still won't send email, but they will send a fax. **Official Response from Scott Murray:** > Hi there, Thank you so much for sharing your experience with us. Regarding the format issue, could you please help us improve by providing more details? If you’d like to discuss how we could’ve made your experience better, please feel free to email us at support@cocofax.com. ### 48. The most reliable online fax service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about CocoFax?** The clarity of the files and the speed of delivery **What do you dislike about CocoFax?** Honestly, there's nothing to dislike about cocofax **Recommendations to others considering CocoFax:** It has worked perfectly for me even when I tried the limited version. I think anyone without a physical fax machine should give it a try. **What problems is CocoFax solving and how is that benefiting you?** I was able to file for my unemployment benefits with utmost ease **Official Response from Scott Murray:** > Hi there, Thank you for taking the time to give your feedback. We really appreciate it. ### 49. Technical support is helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Skyler H. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2021 **What do you like best about CocoFax?** Its technical support always responds fast when needed! Help me a lot when uploading the fax file. **What do you dislike about CocoFax?** Still implementing it, so nothing dislike so far. **Recommendations to others considering CocoFax:** You will definitely love this fax service. **What problems is CocoFax solving and how is that benefiting you?** It's super easy to port my existing number to cocofax. All you have to do is to upload the required documents to submit a porting request in the dashboard. **Official Response from Scott Murray:** > Hi Skyler, We are happy to hear you had a positive experience at CocoFax! We value your input and encourage you to let us know more details about your experience with us. ### 50. Outstanding SaaS for Faxing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about CocoFax?** I emailed customer service regarding a template not printing correctly. Not only did they contact me the next day, but it was fixed. Faxes are timely and secure. **What do you dislike about CocoFax?** I believe with such little overhead in faxing these days; the prices could be better. **What problems is CocoFax solving and how is that benefiting you?** I need a fax line for my business. **Official Response from Scott Murray:** > Hi there, We’re so happy that you are pleased with our service. We strive to deliver the best customer experience, and it makes our day to know we have accomplished just that. Luckily we still have some coupon codes left, please contact us at support@cocofax.com for more details. ## CocoFax Discussions - [How much time can I use the free Fax number as I as it's just for 24 hours? 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