As a data scientist, dealing with cloud infrastructure costs used to be a complete guessing game. We run a lot of heavy machine learning workloads and complex data pipelines, and before CloudZero, our AWS and Snowflake bills were just massive, unreadable blocks of expenses. What I love most about this platform is how it translates raw cloud spend into actual unit economics that make sense to my team. We finally have a way to attribute specific costs to individual ML models and daily ETL jobs without having to become FinOps experts. The anomaly detection is also incredibly sharp and has sent me Slack alerts the minute a training job started eating up way more compute than it should have. Review collected by and hosted on G2.com.

The initial setup definitely requires a good amount of heavy lifting and cross-team coordination. You can't just plug it in and expect magic on day one. I had to sit down with our DevOps and data engineering teams for several working sessions to define our telemetry and map out our billing dimensions correctly. Also, while the interface is generally good, the custom dashboards can get a bit clunky and overwhelming if you try to pack too many different cost metrics into a single view. It takes a little bit of trial and error to get the visualizations exactly how you want them. Review collected by and hosted on G2.com.

What I like best about CloudZero is the flexibility it gives me to build my own views and reports. In my experience, being able to customize dashboards based on what I actually want to track — whether it’s by workload, environment, or customer — makes a big difference.

I don’t have to rely on rigid, predefined reports. I can tailor the cost tracking to match our business needs and present the data in a way that makes sense for leadership and engineering teams. That level of customization has been the most valuable part for me. Review collected by and hosted on G2.com.

One thing I didn’t like about CloudZero was the limited ability to view detailed usage metrics directly from the regular Explorer dashboard. In my experience, whenever I needed deeper or more granular information, I had to create a separate Analytics dashboard.

While the analytics capability is powerful, having to build a new dashboard each time I wanted detailed insight felt cumbersome and time-consuming. It would be much more efficient if more detailed usage metrics were accessible directly within the standard Explorer view. Review collected by and hosted on G2.com.

I actually like the customer success team and the team members who support us as part of our tier of service. Everyone has been at the highest level of professionalism and they're incredibly responsive. The customer success engagement is something we use regularly, especially when there's new functionality we want to take advantage of or when we're customizing some of our existing reports. We have high confidence and trust in CloudZero's functionality because of their customer success team. They've been regularly supporting us and guiding us to show us best practices with CloudZero. I'm at the point of starting several new initiatives, and having the customer success team right there from the start has been huge help. They tell us the right piece of CloudZero functionality to use, and they put us in a position where we don't make any mistakes that we discover later. Review collected by and hosted on G2.com.

I think that the customization of dimensions and the reference data setups, while great that they're all centrally managed in a single YAML file, the editing of that file can probably be a bit more user-friendly. If I had to regularly make these edits on my own, I would like a little bit more usability. They're definitely geared to being developer friendly, but it would be great if this could be something I could hand off to less experienced or non-developer members of my team. To do that, I'd need something with a much better user experience. Review collected by and hosted on G2.com.

I really appreciate CloudZero's customer success team; they feel like an extension of our own team. They're proactive and deeply knowledgeable about our specific environments, which helps us drive adoption and improve our unit economics. Another great aspect is the flexibility to tag resources for allocation without relying on native tools, something that isn't possible with AWS or Azure alone. Using CloudFormation and dimensions with CloudZero is a tremendous help, and it's my favorite feature about the platform. Additionally, I found the setup process to be very smooth and seamless. Within a week, we were already looking at our data and it felt like CloudZero had been part of our infrastructure for a long time. Review collected by and hosted on G2.com.

I think everything has been good so far. I think with the way AI is changing business models, there could be improvements on the AI reporting, like types of AI, models, tokens, and visibility into who's consuming more tokens. More detailed AI reporting, similar to what they do on cloud today, would be better. Review collected by and hosted on G2.com.

I think the custom views via whatever dimension you want to slice by are very helpful. You can make sure that you carve out specific anomalies or detection for a given product, service, or business unit, however you slice your data. That's very helpful so that we can make sure that we're sending the right message, to the right people, at the right time. Also, CloudZero was incredibly flexible, allowing us to bring our own dimensions in and customize our views to get a holistic view of the entire estate. Review collected by and hosted on G2.com.

I would love more granular control over the role-based access control (RBAC). We'd like to have a little more granularity in roles that exist within the system so people can edit dashboards and self-serve more regularly without being full admins. I know this is on the roadmap though. Review collected by and hosted on G2.com.

CloudZero's Kubernetes cost reporting is accurate and very helpful to show engineering teams their share of cluster costs.

CloudZero does a great job of showing costs based on usage type for a given provider

Cost Formation allows you to version dimensions/datasets. In addition, I can create dimensions much faster by defining the dimension in YAML

CloudZero seems much more intuitive to use than other cloud cost platforms

The views are not as busy as other cost reporting platforms making it easier to read/use

Their AI model cost display allows us to show costs per token, per model, and other granular criteria Review collected by and hosted on G2.com.

They need to improve their UX. I would like to add users via an API call.

We would like to see usage in gigabytes with costs for certain AWS services as well as for New Relic costs.

They need to improve their budgets so you can sort and filter

It would be nice to be able to add users via API call instead of manually Review collected by and hosted on G2.com.

I really appreciate the custom grouping and tagging features in CloudZero, along with the view that highlights top spenders and cost drivers. These capabilities transform complex, fragmented billing data into clear, actionable insights, helping me control cloud spending and optimize resources in alignment with business structure. Also, the executives having their own dashboards for checking cloud spend is pretty valuable. The initial setup was very easy and smooth, which was a relief. Review collected by and hosted on G2.com.

I think there is a lot of space for development and grouping using dimensions in case that tags and resources need to reflect the general picture. Also, flexibility around resource grouping names, middle ground views with specific roles, initial tagging, speed, and scalability. Review collected by and hosted on G2.com.

I like the awesome UI for navigating costs, which makes it easier for me to manage. The support from the FAM team is amazing; they're not just support but like part of our team, always helping us solve complex problems and making our lives easier. It's not just a tool, but a complete solution with a dedicated person helping us solve our FinOps problems. I also appreciate how pretty easy the initial setup was, thanks to the sales team doing a great proof of value in a short period of time. Review collected by and hosted on G2.com.

The Kubernetes optimization insights could be better. It should have a dedicated area for Kubernetes to view usage and recommendations over time, and make it easier to navigate savings opportunities. The information in the Optimizer is a lot, and it's hard to see and prioritize with teams. It would also be useful to send savings opportunities to teams, with reports by team, namespace, category, recommendation, etc. Sometimes it takes CloudZero a while to update data using CUR and anomalies, so we also use native tools from GCP and AWS. Review collected by and hosted on G2.com.

I like that the CloudZero team has been extremely hands-on in helping us get it implemented. It's been really helpful, especially when our attention might be on other business items. I also appreciate how CloudZero provides insights into spend patterns and usage patterns. The insights into high spend categories and suggesting savings plans are super useful for us. Review collected by and hosted on G2.com.

Setting up CloudZero has been a bit challenging for us. It's a comprehensive process with a lot of moving parts, which makes it tough to get everything implemented and set up correctly. Communicating directly what we need from the platform has been difficult as well. Additionally, our AE was transferred midway through, adding complexity as the new AE got up to speed. I wish there was more of an out-of-the-box solution, even though I understand it's very customizable. The setup process is still ongoing, and it's not the easiest as it requires a lot of user input. Review collected by and hosted on G2.com.

CloudZero delivers incredibly granular, reliable visibility across AWS, Snowflake, and Databricks, making it easy to spot waste and optimize spend. It translates cloud costs into meaningful business and unit‑economics insights while empowering engineers with real‑time, actionable data. Its automation, ML-driven intelligence, and strong FinOps partnership make cost management both effortless and impactful. Review collected by and hosted on G2.com.

Sometimes the forecasting isn’t accurate, and the dashboards should be easier to refresh after any change. Review collected by and hosted on G2.com.