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Cloudinary Reviews & Product Details

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$224.00

Cloudinary Reviews FAQs

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Last updated: Nov 04, 2026

What is Cloudinary, and what problem is it built to solve?

Cloudinary is a cloud-based media management platform focused on optimizing, transforming, and delivering images and video. It helps businesses manage visual content by uploading, storing, manipulating, and serving it across devices and platforms.

What languages does Cloudinary support?

Cloudinary supports 1 language: English.

What company sizes and industries is Cloudinary the best fit for?

Cloudinary is used across small businesses, mid-market organizations, and enterprises, with users in a range of industries. Its strongest recurring use cases span digital media, software and IT, retail, marketing, and travel-related businesses.
  • Company sizes: Small businesses, mid-market organizations, and enterprises.
  • Industries: Retail, computer software and IT, marketing and advertising, leisure and travel, and media production.

How long does it take to implement Cloudinary across a team?

Cloudinary can be quick to put into use for focused projects, while broader implementations and migrations may take several months. The reported timelines range from less than a day to more than a year, with shorter launches and implementations taking a few months both common.
Time to go live Relative frequency
Less than a day Reported for some implementations
Less than one month Common
1–3 months Common
3–6 months Also reported
6 months or longer Reported less often

What customer support options does Cloudinary provide, and how do users find the overall support experience?

Cloudinary provides 24/7 live-representative support, as well as email/help desk and chat support. The support experience is often described as responsive, knowledgeable, and helpful with technical questions; users also encounter cases where responses vary between agents or an issue takes longer to resolve.

What is the experience like for teams switching to Cloudinary from another tool?

Switching to Cloudinary is often about gaining more flexible media transformations and delivery, improving integration options, or bringing media management and delivery together. Users describe moving from DAM, CDN, video, file-storage, and custom-built systems—including tools such as Adobe Experience Manager, MediaValet, Wistia, Vimeo, and storage services—when they wanted stronger optimization, faster delivery, more flexible workflows, or more room to scale. Straightforward integrations and responsive technical help can ease the change, while migrating and organizing existing assets may take planning and time.

What tools and platforms does Cloudinary integrate with, and how do these integrations help users get more value from the product?

Cloudinary offers 76 integrations, and the connections users name span content platforms, developer tools, and creative and marketing workflows.
  • Content and commerce: Adobe Commerce, Contentful, WordPress, and Drupal.
  • Developer tools and frameworks: React, Python, Ruby on Rails, GitHub, and CodePen.
  • Creative and marketing: Adobe’s Cloudinary Connector and Braze.
These connections help teams make media available within websites and apps, link assets with creative work, and support campaign and publishing workflows without treating the asset library as a separate destination.

What features or capabilities could make Cloudinary even more useful?

Cloudinary could be more useful with smoother asset discovery and a more approachable interface, particularly for teams that do not work with its advanced tools every day. Common improvement areas include:
  • Make search more reliable and support richer ways to find assets, including searches based on image content or metadata.
  • Simplify navigation, transformation setup, and onboarding so nontechnical users can find and use features more easily.
  • Expand metadata and team controls, including more flexible fields, permissions, and safeguards for shared asset libraries.
  • Improve bulk asset workflows, such as uploading, organizing, renaming, and compressing files.
  • Make video workflows more convenient with faster previews and more editing options.

Cloudinary Reviews (223)

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Cloudinary Reviews (223)

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4.3
223 reviews

What do users say?

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Pros & Cons

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TD
Théodore D.
"Powerful Tool with Room for UI Improvement"
4/5
What do you like best about Cloudinary?

I appreciate Cloudinary for the many benefits it brings to my digital asset management process, particularly the ease of accessing all images on the cloud. The platform's standout feature is its dynamic image transformation capability, which allows me to apply transformations to visuals directly through a link, eliminating the need to use additional software for visual editing. This feature is especially beneficial for consistently achieving pixel-perfect visuals that align perfectly with aspect ratios, which is crucial for creating compelling visuals for newsletters. Cloudinary's ability to easily replace hosted images further streamlines my workflow, making it an indispensable tool in my toolkit. Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

I think the UI can be a little clunky, and I wish it was more responsive and fast. The inability to bulk rename multiple files is a shame. For the UI, I would love to see faster/simpler animations in favor of functionality if possible. For the bulk renaming, I would love to see an option for renaming multiple assets that lets us know if some assets' links might break. Review collected by and hosted on G2.com.

Response from Eugene Musebe of Cloudinary

Thank you for sharing your positive experience with Cloudinary, particularly the ease of accessing images on the cloud and the dynamic image transformation capability. We hear your feedback about the UI and bulk renaming features, and we are committed to enhancing the user interface and adding more functionality to meet your needs. Your feedback helps us prioritize improvements that benefit our users.

Andre S.
AS
Andre S.
"Effortless Image Storage and Dynamic Integration"
5/5
What do you like best about Cloudinary?

I absolutely enjoy using Cloudinary for storing web app images because of its user-friendly and flexible platform that ensures secure storage. The latency is impressive, enhancing the efficiency of my web applications. Moreover, Cloudinary's media object storage capabilities are outstanding and among the best globally. I also appreciate the ease of integration with my existing application, especially with our Python Django backend and React frontend. Cloudinary's features greatly facilitate delivering web app demos to my customers. Additionally, I value the API capabilities that allow seamless integration between Google Cloud Vertex AI and Cloudinary, which supports unique application needs such as identifying Amazonian plants through our Flutter app. These functionalities combined make Cloudinary an invaluable tool, reflected in my high recommendation score. Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

I find it challenging to develop a solution within Cloudinary for creating a kind of hash coding to stamp legal images. I am unsure how to achieve this specific functionality and would appreciate more guidance or features in this area. Review collected by and hosted on G2.com.

Response from Eugene Musebe of Cloudinary

Thank you for sharing your positive experience with Cloudinary! We're thrilled to hear that you find our platform user-friendly, flexible, and secure, with impressive latency that boosts your web applications' efficiency. We're also glad you appreciate the seamless integration with your Python Django backend and React frontend, as well as the API capabilities that support unique application needs.

Regarding your concern about creating hash coding for legal images, we understand the importance of this feature and will explore ways to enhance our platform in this area. We value your feedback and would be happy to follow up with you to provide more guidance or updates on any new features related to this functionality. Thank you for choosing Cloudinary as your image storage solution!

Anton P.
AP
Anton P.
"Effortless Image Optimization with Some AI Hiccups"
5/5
What do you like best about Cloudinary?

I absolutely love the ease with which I can handle image transformations using Cloudinary. The ability to encapsulate all my transformations into a single link is incredibly convenient and simplifies my workflow significantly. Rather than having to combine transformations into a complex script, Cloudinary allows me to streamline this process, saving both time and effort. The image optimization feature is another standout, as it enhances the sharpness of images and adds missing details, resulting in high-quality output effortlessly. Additionally, the initial setup of Cloudinary was very easy, which made the transition from our previous internal tool seamless and reduced the time we previously spent on support. I highly recommend Cloudinary because of the significant enhancements it brings to image management tasks. Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

The output is sometimes blurred for no reason. The AI-based filters are not great. Review collected by and hosted on G2.com.

Response from Eugene Musebe of Cloudinary

We're thrilled to hear that you love the ease of handling image transformations and the convenience of encapsulating them into a single link. We appreciate your feedback and are constantly working to improve our AI-based filters to ensure high-quality output. Thank you for recommending Cloudinary!

DN
Daniel N.
"Effortless Asset Management with Cloudinary"
4/5
What do you like best about Cloudinary?

I appreciate Cloudinary for its easy and user-friendly interface, which makes managing product-images and online assets a seamless experience. The platform provides a quick way to upload these assets and make them available online within seconds, significantly enhancing efficiency. I find the process of uploading and entering metadata to be particularly easy, which is crucial for maintaining a streamlined workflow in e-commerce asset management. Overall, Cloudinary stands out for its simplicity and effectiveness in handling online content. Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

I find the process of setting focal points and using them within our inline shop to be cumbersome. Specifically, having a separate pop-up window to set the focal point is inefficient and disrupts the workflow. Review collected by and hosted on G2.com.

Response from Eugene Musebe of Cloudinary

Thank you for sharing your experience with Cloudinary. We understand your concerns about setting focal points and will take this into consideration for future improvements to enhance the user experience.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Great UX and Easy to Use, but File Renaming After Upload Is Frustrating"
3.5/5
What do you like best about Cloudinary?

Easy to use and with a good UX design and overview Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

That it renames my files after uploading. Review collected by and hosted on G2.com.

Adilene I.
AI
Adilene I.
"Robust DAM Solution with Excellent Support"
4/5
What do you like best about Cloudinary?

I have immense appreciation for Cloudinary's outstanding customer service. They are highly supportive, especially when navigating the complexities of the Media Library APIs and when it comes to the custom migration tools we've developed. The support team consistently explains issues clearly and assists in resolving them effectively. In addition, the search functionality within the media library is exceptionally robust, which makes querying or searching visually very efficient and beneficial. I particularly value the ability to optimize assets for delivery in a way that maintains user experience excellence while controlling bandwidth usage; this capability has truly been a game-changer for our operations. Furthermore, the straightforward initial setup ensures a seamless integration process, which has been beneficial for us and our clients. Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

I find the lack of a built-in solution for asset request management inconvenient, as it requires going through Portals. Additionally, the user roles aren't as flexible as I'd like. It would be helpful to have roles that allow users to view and download assets without counting against the user quota. Another issue is with subaccount permissions; individual subaccounts should have their own permissions for viewing and adding items. This limitation extends to analytics, as subaccount features are often tied to the main account, which is not practical for us when different clients have their own subaccounts. Review collected by and hosted on G2.com.

Response from Eugene Musebe of Cloudinary

We're thrilled to hear that you appreciate our outstanding customer service and the robust search functionality within the media library. We understand your concerns about asset request management and user roles, and we will take your feedback into consideration for future improvements.

RP
Romain P.
Product Owner
Mid-Market (51-1000 emp.)
"Robust and efficient solution technique, but interface and commercial forecasting need improvement"
4.5/5
What do you like best about Cloudinary?

Exceptional reliability: only a few minutes of downtime in 2 years of use

Performance and ease of integration: image/video transformations integrated into URLs, performed on the fly

Effortless scalability: easy development of video content, platform grows with our needs

Flexible migration: several import options adaptable to different existing solutions

Well-documented APIs and simple technical integration (3 months from signing to production)

Responsive technical support with numerous training resources and certifications

Good value for money once the solution is in place Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

Unintuitive interface for non-technical users (photographers, graphic designers) who need a more direct experience

Very imprecise cost estimation: commercial forecast far below reality during the first contract

Insufficient onboarding: lack of support on metadata organization and sharing best practices

Deficient commercial communication: changes in conditions/features/prices not communicated during pre-sales

Cost predictability difficult in the first year (although it improves later) Review collected by and hosted on G2.com.

Response from Eugene Musebe of Cloudinary

Thank you for sharing your positive experiences with Cloudinary, including the ease of integration, scalability, and responsive technical support. We apologize for any challenges you have faced with the interface, cost estimation, and onboarding process. We appreciate your feedback and will use it to enhance our services.

Bardia N.
BN
Bardia N.
Engineering Manager
Enterprise (> 1000 emp.)
"Essential Image Management with Powerful Tools, Awaiting API Improvements"
4.5/5
What do you like best about Cloudinary?

We store millions of images in Cloudinary, and it plays a crucial role in moderating and optimizing these images for display across all our applications. The optimizations ensure that our users enjoy the experience they expect, while the management tools empower our internal teams to make modifications whenever necessary. Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

Some of the newer APIs still require further development to achieve full feature parity, but we are actively collaborating with the team to ensure these areas are prioritized. Review collected by and hosted on G2.com.

Response from Eugene Musebe of Cloudinary

Thank you for your feedback on the API improvements. We're actively collaborating with our team to prioritize and develop these areas further.

EC
Emma C.
Junior Internal Communications Executive
Enterprise (> 1000 emp.)
"Effortless Asset Sharing and Access Across Teams"
5/5
What do you like best about Cloudinary?

quick and easy upload and sharing. We use assets across the business between many departments also often offsite. The cloud-based server allows me to access the assets easily for last-minute posts.

Very quick to roll out across the business when we re-platformed. It integrates into many departments seamlessly. As someone who uses it multiple times daily it's intuitiveness is a gift Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

The AI tagging is not very effective or detailed. We deal with 1000s of assets daily and need to refine quicker, and the tagging process at upload can be lengthy and tedious

The photo editor is not intutuive and does have simple crop feature Review collected by and hosted on G2.com.

Response from Eugene Musebe of Cloudinary

Thank you for your feedback on the AI tagging and photo editor. We are continuously working on enhancing these features to provide a better user experience. Your input is valuable in helping us prioritize improvements.

Douglas O.
DO
Douglas O.
"Effortless Image Transformation with Robust Features"
4.5/5
What do you like best about Cloudinary?

I really appreciate Cloudinary's feature that allows me to test transformations, which I find very handy. It also handles quite large files well, and the process is quite straightforward. Using Cloudinary, I can upscale images by four times, producing results that are quite sharp with a great level of detail. I found the initial setup very easy, and everything was up and running within a week. Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

I would like to have a way to upscale videos. That's a feature that is missing, and I would like to be able to buy additional credits without having to upgrade for a bigger plan. Review collected by and hosted on G2.com.

Response from Eugene Musebe of Cloudinary

Thank you for sharing your positive experience with Cloudinary. We understand the need for upscaling videos and the option to buy additional credits, and we will take your suggestions into account for future improvements.

Questions about Cloudinary? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Andrew B.
AB
Andrew Bidwell
•
Last activity 15 days ago

Can Cloudinary generate images and videos with AI?

Andrew B.
AB
Andrew Bidwell
•
Last activity 14 days ago

Does Cloudinary support live streaming?

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Cloudinary Comparisons
Cloudinary Features
Import/Export
Organizational Interface
Search
File Types
Metadata
File Transformation
Images
Workflow Management
User, Role, and Access Management
Brand Portal