Cloudinary Reviews & Product Details

Cloudinary is the image and video platform that enables the world’s most engaging brands to deliver transformative visual experiences at global scale. More than four million users and 13,000 customers, including Adidas, Etsy, Grubhub, Mattel, Minted, Paul Smith, and Zalando, rely on Cloudinary to bring their campaigns, apps, and sites to life. Backed by an ecosystem of more than 300 partners, integrations and plug-ins, Cloudinary’s AI-powered image and video solutions offer a single source of truth for brands to manage, transform, optimize, and deliver engaging visual content to anyone, anywhere. As a result, brands across all industries are seeing up to a 203% ROI with benefits including faster time to market, higher user satisfaction and increased engagement and conversions. Cloudinary is also recognized as a Visionary in the Gartner® Magic Quadrant™ for DAM platforms and a Leader in the IDC MarketScape for Worldwide Intelligent DAM. Teams use Cloudinary to: - Deliver fast, responsive images and video, optimized automatically for every device and network. - Create media once and adapt everywhere, with real-time transformations for web, mobile, social, and more. - Drive conversions with rich product images, video, and immersive 3D. - Automate tagging, moderation, approvals, and workflows at scale. - Organize, search, and control all media with AI-generated metadata and enterprise-grade governance. - Generate, transform, and edit media with AI and agents. For more information, visit www.cloudinary.com.

Seller

Cloudinary

Discussions

Cloudinary Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Megan Myers

Used by eventPower and 2 others

Beta

Pricing

Pricing provided by Cloudinary.

Advanced

$224.00

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Cloudinary Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Cloudinary, and what problem is it built to solve?

Cloudinary is a cloud-based media management platform focused on optimizing, transforming, and delivering images and video. It helps businesses manage visual content by uploading, storing, manipulating, and serving it across devices and platforms.

What languages does Cloudinary support?

Cloudinary supports 1 language: English.

What company sizes and industries is Cloudinary the best fit for?

Cloudinary is used across small businesses, mid-market organizations, and enterprises, with users in a range of industries. Its strongest recurring use cases span digital media, software and IT, retail, marketing, and travel-related businesses.

Company sizes: Small businesses, mid-market organizations, and enterprises.
Industries: Retail, computer software and IT, marketing and advertising, leisure and travel, and media production.

How long does it take to implement Cloudinary across a team?

Cloudinary can be quick to put into use for focused projects, while broader implementations and migrations may take several months. The reported timelines range from less than a day to more than a year, with shorter launches and implementations taking a few months both common.

Time to go live	Relative frequency
Less than a day	Reported for some implementations
Less than one month	Common
1–3 months	Common
3–6 months	Also reported
6 months or longer	Reported less often

What customer support options does Cloudinary provide, and how do users find the overall support experience?

Cloudinary provides 24/7 live-representative support, as well as email/help desk and chat support. The support experience is often described as responsive, knowledgeable, and helpful with technical questions; users also encounter cases where responses vary between agents or an issue takes longer to resolve.

What is the experience like for teams switching to Cloudinary from another tool?

Switching to Cloudinary is often about gaining more flexible media transformations and delivery, improving integration options, or bringing media management and delivery together. Users describe moving from DAM, CDN, video, file-storage, and custom-built systems—including tools such as Adobe Experience Manager, MediaValet, Wistia, Vimeo, and storage services—when they wanted stronger optimization, faster delivery, more flexible workflows, or more room to scale. Straightforward integrations and responsive technical help can ease the change, while migrating and organizing existing assets may take planning and time.

What tools and platforms does Cloudinary integrate with, and how do these integrations help users get more value from the product?

Cloudinary offers 76 integrations, and the connections users name span content platforms, developer tools, and creative and marketing workflows.

Content and commerce: Adobe Commerce, Contentful, WordPress, and Drupal.
Developer tools and frameworks: React, Python, Ruby on Rails, GitHub, and CodePen.
Creative and marketing: Adobe’s Cloudinary Connector and Braze.

These connections help teams make media available within websites and apps, link assets with creative work, and support campaign and publishing workflows without treating the asset library as a separate destination.

What features or capabilities could make Cloudinary even more useful?

Cloudinary could be more useful with smoother asset discovery and a more approachable interface, particularly for teams that do not work with its advanced tools every day. Common improvement areas include:

Make search more reliable and support richer ways to find assets, including searches based on image content or metadata.
Simplify navigation, transformation setup, and onboarding so nontechnical users can find and use features more easily.
Expand metadata and team controls, including more flexible fields, permissions, and safeguards for shared asset libraries.
Improve bulk asset workflows, such as uploading, organizing, renaming, and compressing files.
Make video workflows more convenient with faster previews and more editing options.

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Govind R.

Small-Business (50 or fewer emp.)

Originally submitted 2/17/2023

"Great Product - Great Service"

4.5/5

What do you like best about Cloudinary?

Lots of improvements with the advancements of AI Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

Think they can make subscription payments from India Useful Review collected by and hosted on G2.com.

Response from Eugene Musebe of Cloudinary

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Thanks for sticking with Cloudinary for five years—it means a lot! Glad the platform’s reliability and flexibility continue to deliver. Noted on the DAM learning curve—we’re always working to make it easier to navigate and use.

Ben M.

Developer / DevOps

Mid-Market (51-1000 emp.)

11/18/2025

"Cloudinary makes asset management easy!"

4/5

What do you like best about Cloudinary?

The digital DAM makes it easy for us to share assets across our company. The API is very robust and feature-rich, allowing us to carry out all of the dev work that's needed.

The developer support and customer support team are very knowledgable and quick to respond to any issues we have had.

The SDKs allow us to quickly and easy implement uploads into our existing system with ease. Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

There is no S3-compliant APIs that allow us to modify existing credentials, we had to completely refresh our integrations which involved an element of dev time.

We have experienced a few bugs with misleading errors from the edge and CDN, which have involved a few developer support team members. Review collected by and hosted on G2.com.

Response from Eugene Musebe of Cloudinary

edit

We're thrilled to hear that you find our digital asset management system and API robust and feature-rich. Our developer and customer support teams work hard to provide knowledgeable and quick assistance. We appreciate your feedback and will take your suggestions into consideration for future improvements.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

7/7/2026

"Easy Third-Party Integration Made Simple"

4.5/5

What do you like best about Cloudinary?

It’s easy to integrate into any third-party products. Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

Sometimes, certain options end up buried deep within the menus, which makes them harder to find than they should be. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

7/7/2026

"Easy to Use, Makes API Coding Simple"

4/5

What do you like best about Cloudinary?

I like how easy it is to use. how easy it is to code the apis Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

the initial setup for my account was annoying. also the log in flow sucks Review collected by and hosted on G2.com.

Verified User in Real Estate

Mid-Market (51-1000 emp.)

6/30/2026

"Intuitive, Easy-to-Use Platform with Convenient Quick URL Links"

4/5

What do you like best about Cloudinary?

It is easy to use. It provides quick URL links as well. Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

The load/speed time. The more assets we add into the platform, the slower the search becomes to find things. Review collected by and hosted on G2.com.

Victor T.

Web developer

Small-Business (50 or fewer emp.)

Originally submitted 8/8/2025

"Great option to store images and showcase them transformed on a website"

4/5

What do you like best about Cloudinary?

The ease of use, its very easy to create a transformation thats used often (named transformation) and apply it to all assets, then I can just tweak the transformation and I dont have to manually change each asset. Documentation is clear so its easy to implement and integrate with my current React app Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

Only the price and pricing model, the storage would never go down (makes sense) but for it to be bundled on the same credits as the bandwidth and transformations it makes it more difficult to manage every month. Customer Support answers quick whenever there are issues, however for the same issue I could be in contact with more than 5 different agents, and sometimes they dont have the same response, so I just give up. I still dont know exactly how their caching works, since in theory once an asset and its transformation are cached on cloudflare, any request should just pick from the cache and not count towards my spending, however the daily usage is still up and down, meaning there are still calls going to cloudinary and not through the cache. Review collected by and hosted on G2.com.

Response from Eugene Musebe of Cloudinary

edit

We appreciate your positive feedback on the ease of use and documentation of Cloudinary. We understand your concerns about the pricing model and the consistency of customer support. Your feedback is important to us and we will use it to enhance our services for a better customer experience.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

7/8/2026

"High-Quality Resizing with Handy Pre-Defined Formats"

4/5

What do you like best about Cloudinary?

The capabilities to resize in different pre-defined formats without losing quality Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

I don't like that it doesn't recognize a file that has already been uploaded. It does not even show in related assets Review collected by and hosted on G2.com.

Verified User in Consulting

Small-Business (50 or fewer emp.)

7/7/2026

"Great Documentation and a Developer-First Platform for Seamless Implementation"

4.5/5

What do you like best about Cloudinary?

Documentation is great, developer-first platform allows for custom solutions and a seamless implementation experience Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

Nothing major. We found a few minor gaps in their APIs that we were able to work around. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

7/8/2026

"Cloudinary Makes Company Data Easy to Access and Manage"

4.5/5

What do you like best about Cloudinary?

Cloudinary gives easy access to our company data when we need it, easy to use and operate Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

It’s a good service for us, nothing comes to mind Review collected by and hosted on G2.com.

Marcel C.

12/1/2025

"Effortless Image Management, Minor UI Challenges"

4/5

What do you like best about Cloudinary?

I really appreciate how Cloudinary allows me to store images on the cloud with ease and retrieve them without needing to compress or edit them beforehand. The ability to store images using their API and then request them simply by calling the URL with appropriate parameters is incredibly convenient. Cloudinary handles transformations and other tasks in the background, which saves me a lot of time and effort. Furthermore, setting up Cloudinary was quite straightforward, and its integration through API calls is greatly simplified, especially with the assistance of AI. Overall, I enjoy the service a lot because it performs exceptionally well, even though I have mentioned some minor concerns. Review collected by and hosted on G2.com.

What do you dislike about Cloudinary?

I find the UI of Cloudinary to be somewhat complicated and feel that it could be more modern and user-friendly. Additionally, I feel that the pricing can become quite high once a certain threshold is reached. Review collected by and hosted on G2.com.

Response from Eugene Musebe of Cloudinary

edit

Thank you for sharing your positive experience with Cloudinary's image storage and retrieval features. We understand your concerns about the UI and pricing, and we're continuously working to enhance the user interface and provide flexible pricing options. We're grateful for your support in using Cloudinary for your open source project.