# Which pharmacy management systems have strong customer support for pharmacy companies under 50 people?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Genuinely asking because I'm tired of being treated like a small account. We're 22 people and our current vendor's support tier clearly deprioritizes us. Getting someone on the phone who actually knows the system takes an hour we don't have when something breaks mid-day. Curious what smaller pharmacy teams here are running and whether your vendor actually picks up.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">From G2 reviews filtered to small pharmacy businesses:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/datascan-pharmacy-software/reviews"><strong>Datascan Pharmacy Software</strong></a>: The small pharmacy reviews are unusually consistent here. Reviewers describe knowing the support team by name, near-zero hold times, after-hours responsiveness, and someone showing up on-site during the first week. That personal-scale service is the main reason small operations stick around for years.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/frameworkltc/reviews"><strong>FrameworkLTC</strong></a>: Strong support reputation among independent LTC pharmacies. The team is responsive and goes deep on complex issues. Training is a paid extra, which is a real consideration if you're a small team and everyone wears multiple hats.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/primerx/reviews"><strong>PrimeRx</strong></a>: Mixed bag at the small pharmacy level. Some reviewers describe same-day fixes and knowledgeable reps. Others describe inconsistent quality, especially on calls where the agent isn't familiar with the specific issue. The responsiveness seems good; the resolution quality varies.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/computer-rx/reviews"><strong>Computer-Rx</strong></a>: Easy enough to use that small teams don't end up calling support that often. When they do, reviewers describe it as functional. It won't wow you, but it won't leave you waiting on hold for an hour either.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Small pharmacy teams here: has support quality alone ever been the reason you switched systems? And what's your threshold for how long is too long to wait on a critical issue?</p>

##### Post Metadata
- Posted at: 10 days ago
- Author title: SEO Content Specialist
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Yes, support quality alone would be enough to make me switch if critical issues regularly interrupted dispensing or billing. For a 22-person pharmacy, I’d consider anything beyond 15–20 minutes without a knowledgeable response too long during business hours, which is why Datascan’s small-team support model stands out.&lt;/p&gt;

##### Comment Metadata
- Posted at: 7 days ago
- Author title: Marketer





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4