ClearlyRated Reviews & Product Details

This year, we moved into a custom survey to gather information to help us drive our team and company in the right direction. It was a spur decision to complete it and our customer service team assisted us with phrasing of questions, type of questions and got everything set up to send out in about a 2 month period. The data we have gotten back is invaluable. Review collected by and hosted on G2.com.

There are still a few kinks in the type of questions that you can ask. A ranking feature would be nice to have available to create some average rating numbers. Review collected by and hosted on G2.com.

I really like ClearlyRated's simplicity and how impactful the feedback is. The platform makes it easy to capture real-time insights from both clients and candidates, helping us quickly identify trends, strengths, and areas for improvement. I appreciate the ability to benchmark our performance and earn credible, third-party recognition through Best of Staffing, which is especially valuable for reinforcing our brand and supporting growth. Also, the initial setup of ClearlyRated was very easy, and the staff is amazing. Review collected by and hosted on G2.com.

The insights are strong, but additional flexibility in real-time reporting, segmentation, and dashboard usability would make it even more actionable for our teams. When detractors respond, the flow of the email notifications is not consistent and doesn't allow for multiple parties. Review collected by and hosted on G2.com.

There have been meaningful improvements in the dashboarding and technology functionality. It's now even easier to share feedback with other channels, to recognize individual teammates, and to repurpose survey content for both operational improvement and marketing. Review collected by and hosted on G2.com.

We would continue to prefer that all of our geographies be easily noted on the site, versus our HQ location only. Review collected by and hosted on G2.com.

The ClearlyRated platform is incredibly user-friendly, making it easy to navigate even the most complex surveys. The support team is always ready to assist, ensuring everything runs smoothly. We've conducted large-scale surveys with their help, and the process has been seamless. The awards we’ve received through ClearlyRated have been a fantastic way to share and celebrate the positive feedback from our clients. Highly recommend! Review collected by and hosted on G2.com.

I only wish there were more analysis built into the survey results to help with reporting, but I have been told that is in the works! We would especially like better Business Expansion dashboard options. Review collected by and hosted on G2.com.

The customer service team can walk you through all the details. Review collected by and hosted on G2.com.

When there was a change in account managers, it would have been better to have a couple of calls with my new one to help with things. Review collected by and hosted on G2.com.

ClearlyRated makes it simple to gather and showcase client feedback in a professional way. The platform is intuitive and easy to use, which saves us time and effort. I especially like how the surveys are straightforward for clients and how the results translate directly into reputation-building tools like testimonials and ratings. It gives us credible third-party validation and helps us stand out in our industry while also providing actionable insights to improve service delivery. Review collected by and hosted on G2.com.

Integration with other systems could also be smoother, but overall these are minor compared to the value the platform delivers. Review collected by and hosted on G2.com.

Their survey/reviews are clear, simple and transparent on evaluating multiple sides of our business. The support team is helpful. Review collected by and hosted on G2.com.

The interface when I log in, isn't always easy to navigate. Our dates tend to be incorrect on the schedule, which we have to request get updated. This is the second year we have done a raw talent upload from NPS we send out in our automations, while still having Clearly Rated send our our Client Surveys, yet when we get reminders, it feels as though its assumed CR is sending out both surveys. Feels automated and general, not specific to our unique plan. Our customer success manager is hard to get a response from at times. Review collected by and hosted on G2.com.

I appreciate the clarity of the feedback provided by ClearlyRated, making it easy to identify patterns and catch issues early. This allows me to understand where our company is performing well and take proactive measures before small problems escalate. The platform significantly enhances leadership visibility, thanks to its dashboards and reporting tools, which effortlessly demonstrate satisfaction trends and impact on retention without manual effort. Additionally, the small time commitment required to set up ClearlyRated is invaluable as it runs seamlessly in the background, delivering useful data to the right people. Consequently, it has directly contributed to improving client retention and strengthening relationships with consultants. I find the tool to be incredibly reliable for tracking satisfaction across our ecosystem and maintaining a strong awareness of client and consultant sentiment. I would recommend ClearlyRated to any team interested in consistently measuring relationship health without imposing a substantial workload. Review collected by and hosted on G2.com.

Nothing at this time Review collected by and hosted on G2.com.

I feel that our clients and providers are confident completing surveys presented by ClearlyRated. The surveys are user-friendly and take very little time to complete. Review collected by and hosted on G2.com.

I’d like our company representative to check in at key points throughout the timeline and around important deadlines, so we can make sure nothing gets missed during the survey timeframe. Review collected by and hosted on G2.com.

The insights gleaned from the reviews and some of the information the dashboards provide Review collected by and hosted on G2.com.

It's expensive for what you get, the customer service has declined in the past year, the integration process with our CRM is severly lacking, despite multiple meetings and working sessions, and the dashboards have gotten more complicated without quite showing the information that's useful. It also takes a long time between when we submit a list to survey and when the survey actually launches. Review collected by and hosted on G2.com.