ClearlyRated Reviews & Product Details

I like that ClearlyRated's CFT is specific to the AEC industry, and they understand our business. I especially like working with Ryan Suydam, who knows our firm and takes the time and attention to address our unique needs. He cares about our CX program being a success. Review collected by and hosted on G2.com.

There has been a transition since ClientSavvy merged with ClearlyRated last year, so it's been an adjustment. I hope they can get their new staff trained and more integrated into the company and its processes. The level of service has not been as consistent as I'd like, but I am hopeful that we'll get there again. Review collected by and hosted on G2.com.

This year, we moved into a custom survey to gather information to help us drive our team and company in the right direction. It was a spur decision to complete it and our customer service team assisted us with phrasing of questions, type of questions and got everything set up to send out in about a 2 month period. The data we have gotten back is invaluable. Review collected by and hosted on G2.com.

There are still a few kinks in the type of questions that you can ask. A ranking feature would be nice to have available to create some average rating numbers. Review collected by and hosted on G2.com.

the ability to send our clients surveys in bulk, with automated reminders and robust reporting for responses. having an nps score has been incredibly valuable to track over the past few years as we continue refining our client experience strategy. Review collected by and hosted on G2.com.

That the questions on the survey are standardized, and not customizable, although I can understand why as it relates to our NPS score. We're currently looking at other options to send surveys that are more customized to our client base. Review collected by and hosted on G2.com.

I use ClearlyRated to survey clients for a baseline survey, and I find the client feedback tool easy to use and understand, without much training needed. I appreciate that it's specific to the AEC industry because our industry has many nuances, which are mostly well-addressed. I also like the AI feature that helps with responses and that the customer service is really good, with people who are helpful, responsive, and who understand the process. Additionally, the initial setup was pretty easy. Review collected by and hosted on G2.com.

Since the transition from Client Savvy to ClearlyRated, we've noticed some challenges with customer support. It seemed like our point of contact is still trying to get up to speed on everything so at times we were learning together and it caused us to get a little off track. The dashboards could also be a little more intuitive. It can be difficult to slice and dice the data or get to the insights you're looking for quickly without applying a very specific combination of filters. Review collected by and hosted on G2.com.

I really like ClearlyRated's simplicity and how impactful the feedback is. The platform makes it easy to capture real-time insights from both clients and candidates, helping us quickly identify trends, strengths, and areas for improvement. I appreciate the ability to benchmark our performance and earn credible, third-party recognition through Best of Staffing, which is especially valuable for reinforcing our brand and supporting growth. Also, the initial setup of ClearlyRated was very easy, and the staff is amazing. Review collected by and hosted on G2.com.

The insights are strong, but additional flexibility in real-time reporting, segmentation, and dashboard usability would make it even more actionable for our teams. When detractors respond, the flow of the email notifications is not consistent and doesn't allow for multiple parties. Review collected by and hosted on G2.com.

ClearlyRated has been an incredible tool for compiling all of our client survey data. It gives us greater insight and visibility into the feedback we’ve received, and it helps us better leverage our NPS score. Review collected by and hosted on G2.com.

I haven’t been using ClearlyRated long enough to say what I dislike about it yet. Review collected by and hosted on G2.com.

I really like the ClearlyRated interface for presenting the results, it is quite user-friendly and I think the platform helps a lot. Additionally, the attention and support are excellent; they have always been very attentive and willing to help at all times. Review collected by and hosted on G2.com.

I think it would be better if certain questions could be restricted or some made mandatory for clients. Many times we do not receive complete information, which forces us to do additional research. Review collected by and hosted on G2.com.

There have been meaningful improvements in the dashboarding and technology functionality. It's now even easier to share feedback with other channels, to recognize individual teammates, and to repurpose survey content for both operational improvement and marketing. Review collected by and hosted on G2.com.

We would continue to prefer that all of our geographies be easily noted on the site, versus our HQ location only. Review collected by and hosted on G2.com.

The ClearlyRated platform is incredibly user-friendly, making it easy to navigate even the most complex surveys. The support team is always ready to assist, ensuring everything runs smoothly. We've conducted large-scale surveys with their help, and the process has been seamless. The awards we’ve received through ClearlyRated have been a fantastic way to share and celebrate the positive feedback from our clients. Highly recommend! Review collected by and hosted on G2.com.

I only wish there were more analysis built into the survey results to help with reporting, but I have been told that is in the works! We would especially like better Business Expansion dashboard options. Review collected by and hosted on G2.com.

The customer service team can walk you through all the details. Review collected by and hosted on G2.com.

When there was a change in account managers, it would have been better to have a couple of calls with my new one to help with things. Review collected by and hosted on G2.com.