Top 10 Alternatives to CityView Portal Recently Reviewed By G2 Community
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AccessE11 is an automated Complaints, Issues and Service Request and Citizen Engagement Management System built and priced for smaller municipalities.
Redefine how mission and technology intersect.
MyGov is a simple, web-based, work from anywhere, work with Community's Development software suite.
Customer Support Suite is designed to efficiently track, share and report on customer service requests.
CentralSquare Citizen Engagement encourages community involvement through an interactive and intuitive cloud-based platform that delivers easy self-service options.
ONEVIEW is a civic engagement platform that provides a centralized database which facilitates to connect with citizens. This web-based solution is configured according to the requirements of local governments and takes advantage of predefined and configurable process workflows that have been built through years of experience with government agencies, counties, municipalities and public corporations.
Casexellence by Speridian Technologies is an advanced and comprehensive case management system that revolutionizes how organizations handle their complex and diverse cases. With its cutting-edge technology and user-friendly interface, Casexellence streamlines case management processes, enabling seamless collaboration and optimal productivity. Designed to cater to the specific needs of various industries, Casexellence offers a customizable platform that can be tailored to match the unique requirements of each organization. The system provides a centralized repository to store and manage case-related data, allowing users to efficiently track, analyze, and update cases in real-time. Casexellence's key features include automated workflows, intelligent case routing, document management, integrated communication channels, and robust reporting capabilities. These functionalities empower users to streamline case progression, enhance communication, ensure compliance, and make informed decisions.
"Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. Example customer outcomes the solution has enabled include: - 65% average channel shift achieved for Top 10 services by volume - 92% of service requests completed on time CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. Example customer outcomes the solution has enabled include: - 12% increase in First Contact Resolution (FCR) - 90% increase in contact center service level
SOSAFE Portal is your task and requirements management tool. Create, receive and assign requirements with your team. Set due dates, automate workflows, visualize your data so you can make better decisions with just a couple of clicks. Solve issues faster while keeping everyone safe.
With Community Development cities and counties can simplify permitting and licensing through a public portal that brings together permit applications, public notices, maps, online payments and more in one information hub.