As a complex company with operations in several countries, we find CIM to be a highly adaptable tool. Its modular design lets us select only the modules that fit our requirements, and we greatly value the flexibility to tailor it to our specific needs. The integrated solutions work exceptionally well, and the customer support and follow-up have been outstanding. We also appreciate that the provider is committed to continually developing and improving the tool. Review collected by and hosted on G2.com.
While effective for proactive responses, it lacks support for long-term incident management. Additionally, the user interface could be more modern and intuitive. Review collected by and hosted on G2.com.
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