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ChartHop Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of ChartHop, finding it user-friendly and highly functional for various needs. (36 mentions)
Users love the intuitive design and customizability of ChartHop, enhancing data management and strategic planning. (33 mentions)
Users value the convenient organization and transparency of ChartHop's org chart feature for global collaboration. (30 mentions)
Users value the comprehensive features of ChartHop, benefiting from analytics, dashboards, and organizational insights. (20 mentions)
Users value the user-friendly interface of ChartHop, enhancing accessibility and collaboration among teams and employees. (20 mentions)
Users find limited customization in ChartHop challenging, as the complexity can be overwhelming for tailored setups. (10 mentions)
Users note the missing features in ChartHop, expressing hope for future enhancements and better integration capabilities. (10 mentions)
Users find a steep learning curve due to its complexity, making specific configurations challenging for admins. (8 mentions)
Users often face technical issues, such as outdated data and occasional site instability impacting their experience. (7 mentions)
Users face integration issues with ChartHop, leading to additional work and challenges in syncing with ADP effectively. (6 mentions)
Users find that there is a significant learning curve for effectively utilizing ChartHop’s complex filtering and reporting features. (6 mentions)
Users experience data issues with ChartHop, including outdated information and challenges in tracking organizational metrics. (5 mentions)

Top Pros or Advantages of ChartHop

1. Ease of Use
Users appreciate the ease of use of ChartHop, finding it user-friendly and highly functional for various needs.
See 36 mentions

See Related User Reviews

Bob T.
BT

Bob T.

Mid-Market (51-1000 emp.)

5.0/5

"ChartHop is super useful and I use it daily"

What do you like about ChartHop?

I find the org chart very useful and I use it frquently to learn more about the people in my company that I talk with daily on line, but may never mee

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"The HR Tool You didn't know you needed"

What do you like about ChartHop?

At Scout, ChartHop is our primary headcount and performance management tool as we scale. I love that ChartHop blends great functionality with ease of

2. Features
Users love the intuitive design and customizability of ChartHop, enhancing data management and strategic planning.
See 33 mentions

See Related User Reviews

Casey D.
CD

Casey D.

Enterprise (> 1000 emp.)

5.0/5

"ChartHop really makes HRIS easy and intuitive in a way that I haven't seen anywhere else."

What do you like about ChartHop?

It's intuitive. The data sheet feature is fabulous, and I appreciate being able to share key metrics via reports.

SP

Swapnil P.

Mid-Market (51-1000 emp.)

5.0/5

"Amazing product to have for every Organisation."

What do you like about ChartHop?

most amazing, helpful and upsides of having and using this tool is that I can able to get all the info, details like about myself, Org structures and

3. Org Chart
Users value the convenient organization and transparency of ChartHop's org chart feature for global collaboration.
See 30 mentions

See Related User Reviews

Bob T.
BT

Bob T.

Mid-Market (51-1000 emp.)

5.0/5

"ChartHop is super useful and I use it daily"

What do you like about ChartHop?

I find the org chart very useful and I use it frquently to learn more about the people in my company that I talk with daily on line, but may never mee

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Charthop review"

What do you like about ChartHop?

Charthop is doing excellent, it is a tool where you can find personal history and it even talks about transparency. Here we can plan our tasks

4. Comprehensive Features
Users value the comprehensive features of ChartHop, benefiting from analytics, dashboards, and organizational insights.
See 20 mentions

See Related User Reviews

ES

Elton S.

Enterprise (> 1000 emp.)

4.5/5

"Great hub for People Data"

What do you like about ChartHop?

Charthop has, bar none, the best customer service out of any company that I work with. They are always very happy to walk us through different feature

Rohit D.
RD

Rohit D.

Mid-Market (51-1000 emp.)

4.0/5

"Organized Organization tool"

What do you like about ChartHop?

One stop solution to know about our organization. We can check about the employee history like who is working whom, can check employees location via m

5. Helpful
Users value the user-friendly interface of ChartHop, enhancing accessibility and collaboration among teams and employees.
See 20 mentions

See Related User Reviews

Bob T.
BT

Bob T.

Mid-Market (51-1000 emp.)

5.0/5

"ChartHop is super useful and I use it daily"

What do you like about ChartHop?

I find the org chart very useful and I use it frquently to learn more about the people in my company that I talk with daily on line, but may never mee

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"The HR Tool You didn't know you needed"

What do you like about ChartHop?

At Scout, ChartHop is our primary headcount and performance management tool as we scale. I love that ChartHop blends great functionality with ease of

Top Cons or Disadvantages of ChartHop

1. Limited Customization
Users find limited customization in ChartHop challenging, as the complexity can be overwhelming for tailored setups.
See 10 mentions

See Related User Reviews

Michael C.
MC

Michael C.

Mid-Market (51-1000 emp.)

5.0/5

"ChartHop is great!"

What do you dislike about ChartHop?

Some components of ChartHop require time/energy, but that's mostly because we want to customize our forms and processes to fit our needs.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"best in interface on the org. charts"

What do you dislike about ChartHop?

It is overwhelming at first due to number of features and data visualization options, also maybe expensibe for small business or start ups compared to

2. Missing Features
Users note the missing features in ChartHop, expressing hope for future enhancements and better integration capabilities.
See 10 mentions

See Related User Reviews

Dhana S.
DS

Dhana S.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent tool for HR management and personal employee growth"

What do you dislike about ChartHop?

Adding more features in terms of text area styling, Integrate with other systems

KH

Kiera H.

Mid-Market (51-1000 emp.)

4.5/5

"Exceptional platform, from the features and support"

What do you dislike about ChartHop?

Currently the HRIS system is not 100% complete, but we are looking forward to the end product!

3. Complexity
Users find a steep learning curve due to its complexity, making specific configurations challenging for admins.
See 8 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to use"

What do you dislike about ChartHop?

It has too many sub section so it become difficult to seach for a particuar data.

Verified User
G

Verified User

4.5/5

"Easy Navigation and Data Retrieval, Minor Filter Hiccups"

What do you dislike about ChartHop?

Adding and removing filters in the data sheet feature is a little bit clunky at times.

4. Technical Issues
Users often face technical issues, such as outdated data and occasional site instability impacting their experience.
See 7 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great app to check organization data and compensation management"

What do you dislike about ChartHop?

Sometimes the data is not upto date. Takes time to show the actual data

Daniel L.
DL

Daniel L.

Mid-Market (51-1000 emp.)

5.0/5

"Great UX and easy access to org-wide data"

What do you dislike about ChartHop?

Occasionally I’ve experienced some site instability, but these cases were very rare. Beyond that, I don’t have any significant dislikes.

5. Integration Issues
Users face integration issues with ChartHop, leading to additional work and challenges in syncing with ADP effectively.
See 6 mentions

See Related User Reviews

Dhana S.
DS

Dhana S.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent tool for HR management and personal employee growth"

What do you dislike about ChartHop?

Adding more features in terms of text area styling, Integrate with other systems

Taylor H.
TH

Taylor H.

Mid-Market (51-1000 emp.)

4.5/5

"ChartHop is a very useful and customizable tool for our lean HR team."

What do you dislike about ChartHop?

There are system limitations with ChartHop and how it flows/speaks to ADP (our HRIS). This has sometimes created additional work for our team, but the

6. Learning Curve
Users find that there is a significant learning curve for effectively utilizing ChartHop’s complex filtering and reporting features.
See 6 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Lots of options for customization"

What do you dislike about ChartHop?

Not as user-friendly (in regards to navigation) as I had hoped. Because of the number of customizations available, it has a learning curve. I wish it

Emily C.
EC

Emily C.

Mid-Market (51-1000 emp.)

5.0/5

"Can't live without ChartHop"

What do you dislike about ChartHop?

There’s a lot you can do with ChartHop out of the box, but if you want to really configure it to specific situations, there’s a learning curve for adm

7. Data Issues
Users experience data issues with ChartHop, including outdated information and challenges in tracking organizational metrics.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great app to check organization data and compensation management"

What do you dislike about ChartHop?

Sometimes the data is not upto date. Takes time to show the actual data

Verified User
I

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Technology and AI"

What do you dislike about ChartHop?

The message remains the same and is not updating for the second user.

ChartHop Reviews (156)

Reviews

ChartHop Reviews (156)

4.3
156 reviews
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G2 reviews are authentic and verified.
Verified User in Computer Software
UC
Mid-Market (51-1000 emp.)
"Intuitive Org Chart Tool with Seamless Slack Integration"
What do you like best about ChartHop?

I really appreciate ChartHop's interface because it is incredibly easy to use and understand, making my workflow much simpler. The integration with Slack is another feature I love since it ensures that anything I need to fill in or complete is directly sent to my Slack. This way, I am certain not to miss any important tasks, keeping my work organized and efficient. The ease of logging into ChartHop, facilitated by the employee success team, was straightforward for me, requiring no effort on my part for the initial setup. Additionally, ChartHop significantly improves my ability to navigate our complex organization by understanding the organizational chart, which helps me identify the right contacts for various tasks. These features collectively enhance my quality of life and usability within the platform, ensuring that critical tasks don't fall to the bottom of my to-do list. Review collected by and hosted on G2.com.

What do you dislike about ChartHop?

No problems so far! Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market (51-1000 emp.)
"Seamless Organizational Insights with ChartHop"
What do you like best about ChartHop?

I find ChartHop to be an incredibly good tool, especially for tracking information within my organization. It excels in helping me understand who people are in different teams and allows me to easily get in touch with their managers or gather other essential information about them. I particularly appreciate its capabilities for working with organizational charts and facilitating applications for sabbatical leaves. ChartHop plays a significant role in my pay parity and compensation discussions with my manager, making it a great and super helpful tool. The platform's visuals are impressive—the dashboards, sheets, and information are all beautifully visualized, enhancing my overall experience. Moreover, its user interface is incredibly seamless, making it easy to use, and it effectively assists me in identifying stakeholders within the organization without unnecessary hassle. The ability to get specific feedback from my manager through the tool is another aspect I am fond of. Review collected by and hosted on G2.com.

What do you dislike about ChartHop?

nothing I can think of. Have had a good experience Review collected by and hosted on G2.com.

Daniel L.
DL
Data Product Associate
Mid-Market (51-1000 emp.)
"Great UX and easy access to org-wide data"
What do you like best about ChartHop?

I really like the interface and overall user experience. It’s very easy to find what I need, the sections are well organized, and the navigation feels intuitive. It provides an excellent user experience, with all the relevant data about myself, my direct reports, and the organization as a whole in one place. Review collected by and hosted on G2.com.

What do you dislike about ChartHop?

Occasionally I’ve experienced some site instability, but these cases were very rare. Beyond that, I don’t have any significant dislikes. Review collected by and hosted on G2.com.

Nicole G.
NG
Human Resources Operations Specialist
Mid-Market (51-1000 emp.)
"ChartHop makes it easy to put our data to use!"
What do you like best about ChartHop?

ChartHop gives us the access we need to put our data to use in the way we need to! It also makes it so easy to search and split our org chart for the org views we need. Review collected by and hosted on G2.com.

What do you dislike about ChartHop?

If anything, there's too much to ChartHop - though you can easily manage the security around your data however you need to, all of the fields not hidden in the platform are available to all users to select when trying to search or filter, regardless of security settings will actually allow those fields to be put to use. Review collected by and hosted on G2.com.

Bobby P.
BP
Head of Learning and Development
Financial Services
Mid-Market (51-1000 emp.)
"Powerful HR tool"
What do you like best about ChartHop?

I love how powerful ChartHop's data sheet functionality is. It's quick and easy to pull up a spreadsheet view of all of our employees and add various data points like each person's manager, email, location, role, etc., then export that information to Excel. Review collected by and hosted on G2.com.

What do you dislike about ChartHop?

Admin permissions are sometimes confusing within the platform. For instance, I have permission to change a data point on the Data Sheet view, but I don't have permission to change that same data point on an employee's personal profile. That makes zero sense to me. Review collected by and hosted on G2.com.

Nariman O.
NO
Operations Associate
Mid-Market (51-1000 emp.)
"It's amazing!"
What do you like best about ChartHop?

What I like best about ChartHop is its ability to bring together people data in a way that is both intuitive and actionable. Traditionally, HR and organizational data have been siloed across multiple platforms, spreadsheets, HRIS systems, performance management tools, etc. Which makes it difficult to get a clear, real-time view of an organization. ChartHop solves this problem by creating a centralized, visual platform where everything from headcount planning and compensation analysis to DEI reporting and organizational design is accessible and transparent. Review collected by and hosted on G2.com.

What do you dislike about ChartHop?

Nothing . Review collected by and hosted on G2.com.

Sylvain B.
SB
IT Digital Project Manager
Mid-Market (51-1000 emp.)
"Very efficient solution, excellent support team : the great combo"
What do you like best about ChartHop?

Ambitious roadmap showing "long-term" vision, which is very appreciable when we (as a client) invest in tech service for HR. Review collected by and hosted on G2.com.

What do you dislike about ChartHop?

The app catalogue (integrated partners) within Charthop could be more inspiring, by showcasing use cases and value in more details. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market (51-1000 emp.)
"Insightful Overview of Company Structure and Personal Progress"
What do you like best about ChartHop?

I get to know a lot of the organisation , the charts, the departments and about the people working. I also get to know about my company journey in terms of compensation and personal details. Review collected by and hosted on G2.com.

What do you dislike about ChartHop?

Sometimes its a little difficult to navigate. Review collected by and hosted on G2.com.

Verified User
G
"Easy Navigation and Data Retrieval, Minor Filter Hiccups"
What do you like best about ChartHop?

I love how easy ChartHop is to use and search, whether I'm looking for specific data, individuals, or departments. It makes exploring the org chart straightforward. As a project leader, ChartHop enables me to quickly identify key stakeholders and retrieve important data like employee emails and department information used in internal analysis. Review collected by and hosted on G2.com.

What do you dislike about ChartHop?

Adding and removing filters in the data sheet feature is a little bit clunky at times. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"One stop shop for all HR solutions!"
What do you like best about ChartHop?

The easy access and display of personal data! A fan of the Org chart! It helps me map people to their peers, and this is useful as we are an org that is spread out internationally! Review collected by and hosted on G2.com.

What do you dislike about ChartHop?

Nothing in particular! I guess the implementation in my region is not as compared to the US! We have to rely on another tool for Payroll. Review collected by and hosted on G2.com.

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