--- title: Chargebee Reviews meta\_title: 'Chargebee Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 989 reviews by the users' company size, role or industry to find out how Chargebee works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 989 scale: '5' date\_modified: '2026-08-12' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### Chargebee Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Chargebee, noting its user-friendly interface and efficient billing management. [(146 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1299905&qs=pros-and-cons#reviews) Users value Chargebee's **comprehensive subscription management features** , enhancing efficiency and productivity in their business operations. [(109 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1300460&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** at Chargebee, noting prompt responses and helpful resolutions to inquiries. [(105 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1302223&qs=pros-and-cons#reviews) Users appreciate the **user-friendly billing management** of Chargebee, enhancing efficiency in payment and subscription handling. [(92 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1302155&qs=pros-and-cons#reviews) Users value the **seamless integrations** of Chargebee, enhancing automation and making billing processes efficient and smooth. [(71 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1299998&qs=pros-and-cons#reviews) Users face challenges with **limited customization** options and a steep learning curve for essential features in Chargebee. [(42 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1301804&qs=pros-and-cons#reviews) Users experience **poor customer support** with Chargebee, leading to delays and unresolved issues during critical processes. [(42 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1301963&qs=pros-and-cons#reviews) Users experience **access limitations** with Chargebee, facing issues that disrupt workflows and hinder development processes. [(38 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1301740&qs=pros-and-cons#reviews) Users find Chargebee **expensive** , especially with high costs for advanced features and essential reporting needs. [(32 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1300480&qs=pros-and-cons#reviews) Users find the **missing features** in Chargebee frustrating, leading to confusion and inefficiencies in their workflow. [(32 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1301824&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Chargebee ##### 1. Ease of Use Users appreciate the **ease of use** of Chargebee, noting its user-friendly interface and efficient billing management. [ See 146 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1299905&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Does what it says on the tin!" What do you like about Chargebee? Efficient, easy to use and maintain. We use Chargebee for our automated billing subscriptions. Their support is excellent and timely and we don't hav ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Love the UI: Clean, Intuitive, and Easy to Use" What do you like about Chargebee? The UI and also the page is always up and running ##### 2. Subscription Management Users value Chargebee's **comprehensive subscription management features** , enhancing efficiency and productivity in their business operations. [ See 109 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1300460&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Does what it says on the tin!" What do you like about Chargebee? Efficient, easy to use and maintain. We use Chargebee for our automated billing subscriptions. Their support is excellent and timely and we don't hav ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Streamlined Billing" What do you like about Chargebee? I like that Chargebee automatically handles the billing and payment retries, as well as the communication with customers about upcoming payments. I li ##### 3. Customer Support Users praise the **exceptional customer support** at Chargebee, noting prompt responses and helpful resolutions to inquiries. [ See 105 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1302223&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Does what it says on the tin!" What do you like about Chargebee? Efficient, easy to use and maintain. We use Chargebee for our automated billing subscriptions. Their support is excellent and timely and we don't hav ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seamless Subscription Management with Chargebee" What do you like about Chargebee? I use Chargebee for subscriptions for Receipts Calendar, and it makes interfacing with Stripe more transparent. The dashboard gives me clarity on all ##### 4. Billing Management Users appreciate the **user-friendly billing management** of Chargebee, enhancing efficiency in payment and subscription handling. [ See 92 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1302155&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Does what it says on the tin!" What do you like about Chargebee? Efficient, easy to use and maintain. We use Chargebee for our automated billing subscriptions. Their support is excellent and timely and we don't hav ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Streamlined Billing" What do you like about Chargebee? I like that Chargebee automatically handles the billing and payment retries, as well as the communication with customers about upcoming payments. I li ##### 5. Integrations Users value the **seamless integrations** of Chargebee, enhancing automation and making billing processes efficient and smooth. [ See 71 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1299998&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Streamlined Billing" What do you like about Chargebee? I like that Chargebee automatically handles the billing and payment retries, as well as the communication with customers about upcoming payments. I li ![Sandor F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandor F.") SF Sandor F. Small-Business (50 or fewer emp.) 4.5/5 "Comprehensive Solution with Stellar Support, But Pricey for Small Business" What do you like about Chargebee? Chargebee’s interface is incredibly user-friendly, making it a breeze to set up. The support team was excellent, handling everything from invoicing to ### 5 Cons or Disadvantages of Chargebee ##### 1. Limited Customization Users face challenges with **limited customization** options and a steep learning curve for essential features in Chargebee. [ See 42 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1301804&qs=pros-and-cons#reviews) See Related User Reviews ![Mercy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mercy P.") MP Mercy P. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Payment Management with Room for Customization" What do you dislike about Chargebee? I think for now, the concern of our members or our internal team is the automated emails. We'd like to see more customization options there. For insta ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Responsive Support, Easy Navigation, and Smoother Compliance with Chargebee" What do you dislike about Chargebee? While Chargebee does log events, the tax-specific audit trail (for example, who changed a tax profile, when it was changed, and why) isn’t as detailed ##### 2. Poor Customer Support Users experience **poor customer support** with Chargebee, leading to delays and unresolved issues during critical processes. [ See 42 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1301963&qs=pros-and-cons#reviews) See Related User Reviews ![Fahad K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fahad K.") FK Fahad K. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Subscription Management, Needs Better Support" What do you dislike about Chargebee? I had an issue with the support team with explaining basic stuff. The documentation is quite complex at times. ![Chiara d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chiara d.") CD Chiara d. Mid-Market (51-1000 emp.) 3.5/5 "Exstensive subscription management options" What do you dislike about Chargebee? Amount of changes of customer succes manager + they are not all fully up-to-date on possibilties suiting the customer ##### 3. Access Limitations Users experience **access limitations** with Chargebee, facing issues that disrupt workflows and hinder development processes. [ See 38 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1301740&qs=pros-and-cons#reviews) See Related User Reviews ![Jean-Rene A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean-Rene A.") JA Jean-Rene A. Small-Business (50 or fewer emp.) 5.0/5 "Great solution for any SaaS product" What do you dislike about Chargebee? Fairly expensive, since the starter (free) tier doesn't allow access to a few key features needed. ![Mani B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mani B.") MB Mani B. Enterprise (\> 1000 emp.) 4.5/5 "A Reliable Payment Software for all Recurring Subscriptions" What do you dislike about Chargebee? Chargebee shows a fraudulent tag for customers if their credit card doesn't go through the payment. In most cases, it marks customers as fraudulent fo ##### 4. Expensive Users find Chargebee **expensive** , especially with high costs for advanced features and essential reporting needs. [ See 32 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1300480&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Does what it says on the tin!" What do you dislike about Chargebee? It is one of our most expensive resources, and to do bulk uploads of subscription changes can be a little complicated via CSV's - it would be great if ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Streamlined Billing" What do you dislike about Chargebee? We are still waiting for Buy One Get One style coupons. Price increases are not the easiest. I have had a difficult time scheduling the price to be up ##### 5. Missing Features Users find the **missing features** in Chargebee frustrating, leading to confusion and inefficiencies in their workflow. [ See 32 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1301824&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Love the UI: Clean, Intuitive, and Easy to Use" What do you dislike about Chargebee? The filters probably. There's not enough fields to filter or sometimes I don't find exactly wha I want to filter. ![Mercy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mercy P.") MP Mercy P. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Payment Management with Room for Customization" What do you dislike about Chargebee? I think for now, the concern of our members or our internal team is the automated emails. We'd like to see more customization options there. For insta ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") UR Verified User in Restaurants Small-Business (50 or fewer emp.) 6/4/2026 "Great Support Team and a Solid Product Overall" 4/5 What do you like best about Chargebee? Your support team is really great, and you have a good product overall. My main issue is with smaller improvements that don’t seem to be implemented. For example, it would be very helpful to add a “Due Date” column to the invoice list, ideally with configurable/variable columns so users can choose what they want to see. Invoice Template can't be changed in one small detail: at the top of the Invoice, replace Invoice Amount with Amount Due. Review collected by and hosted on G2.com. What do you dislike about Chargebee? Not friendly to mistakes in subscription details - we can't change important details, should delete and start again. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? Good connections with Stripe/Avalara and QB. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Luis P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis P.") LP Luis P. Customer Success Consultant Mid-Market (51-1000 emp.) 12/9/2025 "Effortless Billing Automation That Handles Variations Seamlessly" 4.5/5 What do you like best about Chargebee? Billing automations and dealing with ad-hoc variations. The response rate of their support team is great and will try as much as possible to fully understand you issue at hand. Fully integrated with our product which is complex enough, but still does the job most of the time. It was pretty easy to pick up as well and they have good help guides. Review collected by and hosted on G2.com. What do you dislike about Chargebee? Sometimes it's difficult to immediately figure out the specific reason for failed charges depending on the payment gateway. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? Multicountry, multiplan and multimodule billing modules, all automated based on the number of active users with the possibility to create extended periods with base headcounts and variable billing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mustafa C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mustafa C.") MC Mustafa C. Customer Success Associate Mid-Market (51-1000 emp.) 9/16/2025 "Easy to use, reliable billing management" 4.5/5 What do you like best about Chargebee? The platform is very user-friendly and straightforward, even if you don’t have prior billing management experience. As a CSM, I use it a lot in my daily work, and it was simple to pick up right from the start. Now it feels second nature—everything I need is within easy reach, and the layout makes navigation quick and intuitive. The support team is also very responsive and helpful whenever I have questions. Review collected by and hosted on G2.com. What do you dislike about Chargebee? It would be great to have more options for bulk operations, as this would save a lot of time when handling repetitive tasks. I’d also appreciate more flexibility around retroactive tax refunds and applying tax information to invoices. Having these features built in would make the workflow even smoother. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? Chargebee helps us handle the entire billing and subscription process for our customers. We use it to manage recurring payments, track subscriptions, and easily apply discounts or coupons when needed. Having everything centralized saves us a lot of time and reduces manual errors. It also gives us confidence that our billing is consistent and accurate, which means we can focus more on serving our customers instead of chasing down payment or subscription issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 12/1/2025 "A powerful, easy-to-integrate subscription platform that standardizes our billing operations" 4/5 What do you like best about Chargebee? Chargebee provides outstanding integration options with robust APIs and webhooks, making it easy to connect with our internal applications. One of the standout features of Chargebee is its clear and intuitive interface for managing subscriptions and billing, which is much simpler to use than our previous system, Taxbill. From an administrative standpoint, Chargebee is well-organized, straightforward to configure, and offers clear instructions. This greatly facilitated our setup, testing, and transition to production. Review collected by and hosted on G2.com. What do you dislike about Chargebee? The AI chatbot support is still lacking in effectiveness. Despite following all the recommended steps, the chatbot was unable to resolve my issue, which meant I had to submit a support ticket and wait for a response. Improving the AI assistant, particularly for admin and developer-level troubleshooting, would significantly enhance the overall experience. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? Chargebee is assisting us in replacing our old Taxbill system, which was more complicated and challenging to integrate. It addresses important problems we faced, such as manual or fragmented subscription management, difficulties connecting billing with our internal applications, and a high risk of human error during invoice generation or renewal processing. Since adopting Chargebee, our billing operations have become automated, stable, transparent, and scalable, resulting in clear improvements for both our operations and business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Leigh Anastasia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leigh Anastasia M.") LM Leigh Anastasia M. Customer and billing support agent Computer Games Mid-Market (51-1000 emp.) 11/21/2025 "User-Friendly Payment Management with Chargebee" 4/5 What do you like best about Chargebee? I find Chargebee incredibly user-friendly with its easy-to-use interface, especially when it comes to searching for payments. Its ease of use significantly simplifies my daily workload, and it's very simple to set up, which is a big plus. The system's efficiency in handling payments, managing refunds, and tackling subscription-related tasks enhances my productivity. I appreciate the detailed response system it provides, as it aids in avoiding disputes by offering comprehensive refund and invoice management options. Overall, Chargebee contributes greatly to the seamless running of our daily business operations. Review collected by and hosted on G2.com. What do you dislike about Chargebee? I think Chargebee could be a little less finicky when it comes to handling spam payments and disputes. It can be challenging to deal with, and receiving alerts a bit faster would improve the experience. I wish it could notify me more promptly about these issues, similar to how Ethoca or Verify operate. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? I use Chargebee to manage payments, refunds, disputes, and subscription management. It handles customer issues efficiently, providing invoices and refunds, which helps with daily business operations. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: Organic ![The Cincinnati R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "The Cincinnati R.") TR The Cincinnati R. Web and Media Editor Small-Business (50 or fewer emp.) 12/3/2025 "Avoid at all costs" 0/5 What do you like best about Chargebee? It theoretically offers the services we need (the ability to offer paywalled content to subscribers). Review collected by and hosted on G2.com. What do you dislike about Chargebee? Not only does the WordPress plugin they provided us not work, they have flat out refused to fix the problem and claimed that we designed it and must fix it ourselves. Customer service is byzantine and inevitably ends with them simply repeating the problem back to us and marking the issue as resolved. A truly maddening company, extremely difficult to work with. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? We wanted to provide users with subscriber-only WordPress content but were required to use a service that syncs with Authorize.net. Chargebee was the only option approved by our university. Review collected by and hosted on G2.com. Show More Response from Tanvi Manchanda of Chargebee [Editedit](https://www.g2.com/survey_responses/chargebee-review-12041103/official_response/edit) Hi there, we’re truly sorry to hear about the challenges you’ve been facing, and we appreciate you taking the time to share your feedback. The experience you described is not the level of service we strive to deliver at Chargebee, and we are actively working to resolve the problems you've encountered. Ravi from our team reached out to you via email on Monday, December 8. We would like to connect directly with you, and we would appreciate if you could respond to Ravi’s email so we can continue to assist you promptly. Thank you for your patience, and again, we’re sorry for the inconvenience you’ve experienced. Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/22/2026 "Well-Organized Entities and Smooth Integrations" 5/5 What do you like best about Chargebee? Well-organized entities and good integration with other environments Review collected by and hosted on G2.com. What do you dislike about Chargebee? Massive updates sometimes require too much work Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? Subscription management is now more efficient and easier to use Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![prosenjit b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "prosenjit b.") PB prosenjit b. Managing Director Small-Business (50 or fewer emp.) 5/20/2026 "Instant Payment Solutions, Exceptional Support" 5/5 What do you like best about Chargebee? I like Chargebee's instant payment solution as it helps me collect payments from customers and parents easily. The setup process was simple, and the support team is very good, offering help 24\*7 with instant solutions. Review collected by and hosted on G2.com. What do you dislike about Chargebee? It took time to settlement Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? I find Chargebee helps collect payments from customers easily and provides an instant payment solution. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SM Sagar M. Finance Manager Small-Business (50 or fewer emp.) 8/20/2025 "Simple and easy to use Billing tool" 4.5/5 What do you like best about Chargebee? I've been using Chargebee for a few months now and I found it very easy and intuitive. It offers a lot of flexibility in subscription plans, pricing, automating billing and payments, and the integrations. It almost never requires any manual intervention. You can create plans with flat, tiered or flexible pricing which really helps. I particularly found the integration with our analytics tool very useful. I found the tool very intuitive but as someone new in the field, their AI chatbot is a life saver. I almost never have to reach out to customer support as I get the answers from the chatbot itself. Unlike other chatbots, it doesn't just have pre-fed automated responses, which actually makes it useful. The customer support is also really nice and is very instant. And they are also very helpful and will send the information via email if you cannot be present for a chat. It can also handle international taxes very well and we don't have a lot to worry about it. Review collected by and hosted on G2.com. What do you dislike about Chargebee? There are some features that are locked behind a more expensive plan. For example, if you have an existing tiered plan with price A as flat for let's say 10 units and price B for more units, and you want to add a custom price C instead of B while creating a new subscription, then you can not type in the price manually. You can add a discount or you might just have to create a new plan first. There are workarounds for issues like this but this seems like a basic feature that should be available for all of Chargebee's plans. Also the chatbot isn't aware of the plan you are on and might suggest solutions that would work only on the best plan from Chargebee. You can, however let it know the plan you're on and then you get the appropriate recommendations. They have also launched a new product catalogue which might fix some issues like this but I didn't get a chance to try it yet. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? For us, automated invoicing and payment is extremely important along with flexibility in product plans. Chargebee has been able to handle all this very well. It also handles international taxes very well, which is also of huge importance to us and we don't have to worry about tax calculations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 11/29/2025 "Seamless Transition and Outstanding Support with Chargebee" 5/5 What do you like best about Chargebee? We recently transitioned from Recurly to Chargebee and, even though we're still in the early stages of setting things up, our experience has already improved. With Recurly, support was frustratingly slow; issues were rarely resolved quickly, and starting a chat usually meant waiting for a follow-up by email. In contrast, my experience with Chargebee has been much smoother. When I encountered a problem and reached out to their support team via email, they responded promptly and resolved the issue right away. Review collected by and hosted on G2.com. What do you dislike about Chargebee? Nothing yet and hopefully never. So far things are going well. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? We started with a free trial of Chargebee using a particular domain. Later, when we created our official account, we chose a different domain but realized we preferred the original one. To resolve this, we contacted support and had them merge the two accounts. Review collected by and hosted on G2.com. 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