Simple to use and I integrated advanced payment method with GoContactless. I needed help and the support was very helpful Review collected by and hosted on G2.com.

Some things are strict to where you cant delete and instead you have to archive or edit things such as a plan you create Review collected by and hosted on G2.com.

The usage based pricing we were able to implement. The fact that it supports our multi country setup and has high flexibility on the hierarchy setup of group customers. It's fast and the support & contact people are very nice. Review collected by and hosted on G2.com.

While support team is helpful, but we sometimes feel limited by the lack of customization options. The user experience also isn’t as intuitive as it could be, especially when working on reporting, and it would be helpful to have more guidance there. In addition, the integration with our CRM isn’t fully functional yet, which is blocking us from using the product to its full potential. Review collected by and hosted on G2.com.

I have noticed when Chargebee claim that the system works in a specific way it tends to do just that. A perfect example is the support for Product Catalog 1 and 2 within an existing site. I have been impressed so far. I also appreciate being on a call with a subject matter expert, who talked me through a challenging customer support issue that exposed some missing documentation. It was all very helpful. Review collected by and hosted on G2.com.

Not being able to have the "Developer" role on the production account is not ideal because it means we need to give all developers admin privileges which isn't great from a security point of view Review collected by and hosted on G2.com.

An all-in-one subscription management system with invoicing, offering a wide range of integration options with other programs and an API. Review collected by and hosted on G2.com.

Couple of UI things, when same function works a bit different. Review collected by and hosted on G2.com.

I like Chargebee's seamless Salesforce integration and flexible APIs. It makes automation easy, keeps data synchronized in real-time through webhooks, and significantly reduces manual effort in managing subscriptions and billing. Additionally, Chargebee helps us automate our subscription and billing processes by eliminating manual data entry, reducing errors, and saving time, which improves efficiency overall. Review collected by and hosted on G2.com.

The initial setup and configuration can be a bit confusing, especially since the install plugin was not working when installed in Salesforce. Better latest documentation for advanced use cases and more detailed troubleshooting guidance would make the implementation process smoother. I found a small issue with the install plugin as it was not showing connected for our org after installing in Salesforce, but that was managed by Chargebee's support team later. Review collected by and hosted on G2.com.

I love that Chargebee takes the headache out of subscription management and recurring billing by automating a highly complex and critical part of our business, reducing manual errors and saving a tremendous amount of administrative work. What stands out the most is how user-friendly and intuitive it is, especially considering the sheer depth of the platform. The interface is clean and straightforward, yet there seems to be a customization option for absolutely every need imaginable. I appreciate that Chargebee has built-in solutions for complex pricing tiers, specific discount rules, or automated workflows. Also, the support is great. Review collected by and hosted on G2.com.

Because the platform is so incredibly feature-rich and highly customizable, it can sometimes be a double-edged sword. If you have a very specific or unusual edge-case in your billing model, finding the exact right toggle or setting can require a bit of digging through the documentation or reaching out to support. Review collected by and hosted on G2.com.

What I like best about Chargebee is it make subscription billing very easy and automated. We can manage invoices, recurring billing and payments without much manual work.

Also integration with other tools is good and reporting feature help to track revenue clearly. UI is simple so easy to use after some time. Overall it save lot of time and reduce errors in billing process. Review collected by and hosted on G2.com.

What I dislike about Chargebee is sometime it feel little complex in starting, specially for new users. Setup process take time and need proper understanding.

Also pricing is bit high for small business and some features are only in higher plans. Support response sometimes slow. Overall good tool but can improve in ease of use and pricing. Review collected by and hosted on G2.com.

Adapting to the product’s complicated pricing models has been manageable overall. The workflow feels seamless, and the data reporting is clear and easy to follow. Review collected by and hosted on G2.com.

Some admin features could be improved by providing more details and making them easier to manage day to day. I’d also appreciate more flexibility for situations where customers request special payment installment arrangements. Review collected by and hosted on G2.com.

Efficient, easy to use and maintain. We use Chargebee for our automated billing subscriptions. Their support is excellent and timely and we don't have to use it very often thankfully! Review collected by and hosted on G2.com.

It is one of our most expensive resources, and to do bulk uploads of subscription changes can be a little complicated via CSV's - it would be great if you could just say increase subscriptions by 3% for example across all products and know that this is done automatically Review collected by and hosted on G2.com.

I like Chargebee’s focus on simplifying subscription management and helping businesses scale efficiently through innovation and automation. Review collected by and hosted on G2.com.

I don’t have any major dislikes. There’s always room to further simplify processes and improve the customer experience. Review collected by and hosted on G2.com.