I like how easy Chargebee is to set up and use, especially the straightforward sandbox for transferring customers after rebranding. The support is quick and efficient, which helped us get everything sorted within a day. Setting up product groups and trial options was really simple, making it convenient for our needs. I appreciate the AMP for APIs that allows seamless integration with our software for the whole payment flow. The trial and tier structure are easy to handle, which was a significant requirement for us. It's also worth mentioning how Chargebee's features meet our needs, unlike our experience with Stripe. Review collected by and hosted on G2.com.

Nothing really so far Review collected by and hosted on G2.com.

Best thing about Chargebee is the ease of use and adaptability, we've been able to set-up both traditional and non-traditional subscriptions and everything just flows seamlessly. Review collected by and hosted on G2.com.

For a while we were having difficulty with reporting and tracking but a number of improvements over the last year or so have been very helpful Review collected by and hosted on G2.com.

I find the overview in Chargebee quite good. I like how easy it is to create new products and so on. The initial setup of Chargebee was actually quite simple and the app is super fast. Additionally, the pricing is very competitive. Support is always quickly reachable and sometimes you get direct contact with engineers. The new AI tools are also very useful. Review collected by and hosted on G2.com.

On the one hand, I find that the Salesforce Cloud Integration is not working and that the feature is also not functioning perfectly. Additionally, since we are in the German market, the integration of SEPA mandates from the admin side is not well regulated. This means that the patient or the practice or our customer can create it, but we cannot. However, we receive them signed on paper, and that is, of course, not good. Review collected by and hosted on G2.com.

Chargebee keeps our recurring billing, subscriptions, and payment history in one place. That’s useful for managing monthly client payments. I also appreciated the team’s help during our renewal, including answering my questions and updating the agreement. Review collected by and hosted on G2.com.

The pricing and renewal calculations could be clearer upfront. We needed several follow-ups to understand the usage charges, reconciliation amount, and payment timing. A simple breakdown from the start would make budgeting easier. Review collected by and hosted on G2.com.

I particularly appreciate the ability to do a lot with Chargebee, and subscription management is really a strong point for me. I also like that the initial setup went quite well, and that the developers were able to easily get to grips with the tool, which was facilitated by the support's help. Review collected by and hosted on G2.com.

For me, Chargebee could improve by offering more comprehensive reports. As I have clients in several countries, each with its own distributors with commission rights on licenses, extracting this data is quite complicated. It would be ideal to extract this data more easily or even give limited access to my distributors to facilitate this tracking. Review collected by and hosted on G2.com.

Subscription management and updates work exactly as we expected. The UX is really great, and Chargebee’s copilot is especially helpful for day-to-day tasks. We’re also able to use Chargebee’s integration with HubSpot, which fits well into our workflow. Performance has been really solid with no lagging, and the support from the team has been great as well. Review collected by and hosted on G2.com.

Reporting isn’t what I expected. Also, a few items that were introduced—such as RAMP, along with some invoice- and email-related features—aren’t provided with full context, which makes them harder to understand and use. We tried the Vitally integration, but it still isn’t fully usable because of limitations on Chargebee’s end. On top of that, Chargebee denies support for it in the UI and instead only offers an API-based solution. Review collected by and hosted on G2.com.

I like that Chargebee offers a relatively affordable billing solution, which helps us keep our budget under control. Their support agents are responsive, so it’s easier to get help when we need it. I also appreciate the level of integration and partnership Chargebee provides, allowing seamless connectivity with Stripe and our own platform. On top of that, Chargebee is easy to access and navigate, which simplifies our workflow for managing customer subscriptions, invoicing, and payment gateway tasks. Overall, it delivers above-average performance, which feels worth the subscription pricing. I haven’t tried their AI function yet. Review collected by and hosted on G2.com.

Some sections feel a bit counterintuitive to me, but there are specific knowledge articles that help me troubleshoot issues on my own. The initial setup was fine overall, although we still spent quite a bit of time doing manual work during the migration. Review collected by and hosted on G2.com.

I find Chargebee easy to use and adaptable to most subscription billing requirements. It solves billing problems with ease, which is ideal for our business model as we charge on a monthly, 6 monthly, and annual basis. Review collected by and hosted on G2.com.

I don't like how awkward it is to get the customer statements without moving from the main dashboard. Review collected by and hosted on G2.com.

I really love the interface, and I appreciate how easy it is to quickly find what I’m looking for. The value is decent, the product is a bit expensive, but the features make it worth it. Review collected by and hosted on G2.com.

I find the access roles for users to be a bit difficult to configure. I wish they were simplified. Review collected by and hosted on G2.com.

I like being able to manage billing for my customers in one place. When they need an invoice, I can send it over quickly. I also like that it integrates with Hubspot, even though the integration feels a bit clunky. Review collected by and hosted on G2.com.

The integration between Hubspot and Chargebee is unpredictable. Sometimes it works really fast and sometimes it is painfully slow. The issue is that it's hard to know why it's slow and fast. The communication just isn't transparent in these cases. Review collected by and hosted on G2.com.