--- title: Chargebee Reviews meta\_title: 'Chargebee Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 989 reviews by the users' company size, role or industry to find out how Chargebee works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 989 scale: '5' date\_modified: '2026-08-11' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### Chargebee Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Chargebee, noting its user-friendly interface and efficient billing management. [(146 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1299905&qs=pros-and-cons#reviews) Users value Chargebee's **comprehensive subscription management features** , enhancing efficiency and productivity in their business operations. [(109 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1300460&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** at Chargebee, noting prompt responses and helpful resolutions to inquiries. [(105 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1302223&qs=pros-and-cons#reviews) Users appreciate the **user-friendly billing management** of Chargebee, enhancing efficiency in payment and subscription handling. [(92 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1302155&qs=pros-and-cons#reviews) Users value the **seamless integrations** of Chargebee, enhancing automation and making billing processes efficient and smooth. [(71 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1299998&qs=pros-and-cons#reviews) Users face challenges with **limited customization** options and a steep learning curve for essential features in Chargebee. [(42 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1301804&qs=pros-and-cons#reviews) Users experience **poor customer support** with Chargebee, leading to delays and unresolved issues during critical processes. [(42 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1301963&qs=pros-and-cons#reviews) Users experience **access limitations** with Chargebee, facing issues that disrupt workflows and hinder development processes. [(38 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1301740&qs=pros-and-cons#reviews) Users find Chargebee **expensive** , especially with high costs for advanced features and essential reporting needs. [(32 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1300480&qs=pros-and-cons#reviews) Users find the **missing features** in Chargebee frustrating, leading to confusion and inefficiencies in their workflow. [(32 mentions)](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1301824&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Chargebee ##### 1. Ease of Use Users appreciate the **ease of use** of Chargebee, noting its user-friendly interface and efficient billing management. [ See 146 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1299905&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Does what it says on the tin!" What do you like about Chargebee? Efficient, easy to use and maintain. We use Chargebee for our automated billing subscriptions. Their support is excellent and timely and we don't hav ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Love the UI: Clean, Intuitive, and Easy to Use" What do you like about Chargebee? The UI and also the page is always up and running ##### 2. Subscription Management Users value Chargebee's **comprehensive subscription management features** , enhancing efficiency and productivity in their business operations. [ See 109 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1300460&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Does what it says on the tin!" What do you like about Chargebee? Efficient, easy to use and maintain. We use Chargebee for our automated billing subscriptions. Their support is excellent and timely and we don't hav ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Streamlined Billing" What do you like about Chargebee? I like that Chargebee automatically handles the billing and payment retries, as well as the communication with customers about upcoming payments. I li ##### 3. Customer Support Users praise the **exceptional customer support** at Chargebee, noting prompt responses and helpful resolutions to inquiries. [ See 105 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1302223&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Does what it says on the tin!" What do you like about Chargebee? Efficient, easy to use and maintain. We use Chargebee for our automated billing subscriptions. Their support is excellent and timely and we don't hav ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seamless Subscription Management with Chargebee" What do you like about Chargebee? I use Chargebee for subscriptions for Receipts Calendar, and it makes interfacing with Stripe more transparent. The dashboard gives me clarity on all ##### 4. Billing Management Users appreciate the **user-friendly billing management** of Chargebee, enhancing efficiency in payment and subscription handling. [ See 92 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1302155&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Does what it says on the tin!" What do you like about Chargebee? Efficient, easy to use and maintain. We use Chargebee for our automated billing subscriptions. Their support is excellent and timely and we don't hav ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Streamlined Billing" What do you like about Chargebee? I like that Chargebee automatically handles the billing and payment retries, as well as the communication with customers about upcoming payments. I li ##### 5. Integrations Users value the **seamless integrations** of Chargebee, enhancing automation and making billing processes efficient and smooth. [ See 71 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1299998&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Streamlined Billing" What do you like about Chargebee? I like that Chargebee automatically handles the billing and payment retries, as well as the communication with customers about upcoming payments. I li ![Sandor F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandor F.") SF Sandor F. Small-Business (50 or fewer emp.) 4.5/5 "Comprehensive Solution with Stellar Support, But Pricey for Small Business" What do you like about Chargebee? Chargebee’s interface is incredibly user-friendly, making it a breeze to set up. The support team was excellent, handling everything from invoicing to ### 5 Cons or Disadvantages of Chargebee ##### 1. Limited Customization Users face challenges with **limited customization** options and a steep learning curve for essential features in Chargebee. [ See 42 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1301804&qs=pros-and-cons#reviews) See Related User Reviews ![Mercy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mercy P.") MP Mercy P. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Payment Management with Room for Customization" What do you dislike about Chargebee? I think for now, the concern of our members or our internal team is the automated emails. We'd like to see more customization options there. For insta ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Responsive Support, Easy Navigation, and Smoother Compliance with Chargebee" What do you dislike about Chargebee? While Chargebee does log events, the tax-specific audit trail (for example, who changed a tax profile, when it was changed, and why) isn’t as detailed ##### 2. Poor Customer Support Users experience **poor customer support** with Chargebee, leading to delays and unresolved issues during critical processes. [ See 42 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1301963&qs=pros-and-cons#reviews) See Related User Reviews ![Fahad K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fahad K.") FK Fahad K. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Subscription Management, Needs Better Support" What do you dislike about Chargebee? I had an issue with the support team with explaining basic stuff. The documentation is quite complex at times. ![Chiara d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chiara d.") CD Chiara d. Mid-Market (51-1000 emp.) 3.5/5 "Exstensive subscription management options" What do you dislike about Chargebee? Amount of changes of customer succes manager + they are not all fully up-to-date on possibilties suiting the customer ##### 3. Access Limitations Users experience **access limitations** with Chargebee, facing issues that disrupt workflows and hinder development processes. [ See 38 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1301740&qs=pros-and-cons#reviews) See Related User Reviews ![Jean-Rene A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean-Rene A.") JA Jean-Rene A. Small-Business (50 or fewer emp.) 5.0/5 "Great solution for any SaaS product" What do you dislike about Chargebee? Fairly expensive, since the starter (free) tier doesn't allow access to a few key features needed. ![Mani B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mani B.") MB Mani B. Enterprise (\> 1000 emp.) 4.5/5 "A Reliable Payment Software for all Recurring Subscriptions" What do you dislike about Chargebee? Chargebee shows a fraudulent tag for customers if their credit card doesn't go through the payment. In most cases, it marks customers as fraudulent fo ##### 4. Expensive Users find Chargebee **expensive** , especially with high costs for advanced features and essential reporting needs. [ See 32 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1300480&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Does what it says on the tin!" What do you dislike about Chargebee? It is one of our most expensive resources, and to do bulk uploads of subscription changes can be a little complicated via CSV's - it would be great if ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Streamlined Billing" What do you dislike about Chargebee? We are still waiting for Buy One Get One style coupons. Price increases are not the easiest. I have had a difficult time scheduling the price to be up ##### 5. Missing Features Users find the **missing features** in Chargebee frustrating, leading to confusion and inefficiencies in their workflow. [ See 32 mentions ](https://www.g2.com/products/chargebee/reviews?filters%5Bsentiment_snippet%5D=1301824&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Love the UI: Clean, Intuitive, and Easy to Use" What do you dislike about Chargebee? The filters probably. There's not enough fields to filter or sometimes I don't find exactly wha I want to filter. ![Mercy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mercy P.") MP Mercy P. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Payment Management with Room for Customization" What do you dislike about Chargebee? I think for now, the concern of our members or our internal team is the automated emails. We'd like to see more customization options there. For insta ![Eveliina H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eveliina H.") EH Eveliina H. Customer Success Manager Small-Business (50 or fewer emp.) 4/30/2026 "Intuitive and Feature-Rich Billing Solution" 4.5/5 What do you like best about Chargebee? I love that Chargebee takes the headache out of subscription management and recurring billing by automating a highly complex and critical part of our business, reducing manual errors and saving a tremendous amount of administrative work. What stands out the most is how user-friendly and intuitive it is, especially considering the sheer depth of the platform. The interface is clean and straightforward, yet there seems to be a customization option for absolutely every need imaginable. I appreciate that Chargebee has built-in solutions for complex pricing tiers, specific discount rules, or automated workflows. Also, the support is great. Review collected by and hosted on G2.com. What do you dislike about Chargebee? Because the platform is so incredibly feature-rich and highly customizable, it can sometimes be a double-edged sword. If you have a very specific or unusual edge-case in your billing model, finding the exact right toggle or setting can require a bit of digging through the documentation or reaching out to support. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? Chargebee takes the headache out of subscription management, automating complex billing tasks and reducing manual errors, saving us administrative work. It's intuitive and user-friendly with extensive customization, making it easy to navigate even with a feature-rich platform. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![RAGHAV M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RAGHAV M.") RM RAGHAV M. Financial Analyst Small-Business (50 or fewer emp.) 4/30/2026 "Easy and Reliable Tool for Subscription Billing Management" 4.5/5 What do you like best about Chargebee? What I like best about Chargebee is it make subscription billing very easy and automated. We can manage invoices, recurring billing and payments without much manual work. Also integration with other tools is good and reporting feature help to track revenue clearly. UI is simple so easy to use after some time. Overall it save lot of time and reduce errors in billing process. Review collected by and hosted on G2.com. What do you dislike about Chargebee? What I dislike about Chargebee is sometime it feel little complex in starting, specially for new users. Setup process take time and need proper understanding. Also pricing is bit high for small business and some features are only in higher plans. Support response sometimes slow. Overall good tool but can improve in ease of use and pricing. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? Chargebee solving problem of manual billing and subscription management. Before we handle invoices and recurring payments in excel which was time taking and errors also happen. Now everything is automated like billing, renewals, payment tracking so work become fast and accurate. It also help in managing customer subscriptions easily and reduce missed payments. Because of this we save time, improve cash flow tracking and focus more on other important work instead of manual billing. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/10/2023 "Does what it says on the tin!" 5/5 What do you like best about Chargebee? Efficient, easy to use and maintain. We use Chargebee for our automated billing subscriptions. Their support is excellent and timely and we don't have to use it very often thankfully! Review collected by and hosted on G2.com. What do you dislike about Chargebee? It is one of our most expensive resources, and to do bulk uploads of subscription changes can be a little complicated via CSV's - it would be great if you could just say increase subscriptions by 3% for example across all products and know that this is done automatically Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? To be able to manage a large subscrition base with many different products and add ons is impossible without using something like chargebee. This ultimately saves us time Review collected by and hosted on G2.com. Show More 7/21/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Diana K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diana K.") DK Diana K. Small-Business (50 or fewer emp.) 4/15/2026 "User-Friendly Subscription Management with Room for Improvement" 4.5/5 What do you like best about Chargebee? I like the ease of changing customers' plans, setting up new ones, and creating notifications for various payment reminders with Chargebee. It's very good at handling subscription cancellations and managing part or full refunds, whether those are paid out or kept as a credit. Chargebee is very user-friendly and time-efficient. Review collected by and hosted on G2.com. What do you dislike about Chargebee? The one suggestion that springs to mind is when we put a subscription on pause, whether it's manual or set to a date, it doesn't auto adjust the time remaining on their account. We have to manually adjust it. So if they pause for four weeks and then start it up again, that four weeks is still lost. I have to manually move out the next billing date so that they don't actually lose the time that their subscription was on pause. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? I use Chargebee to let our members manage their subscriptions, handle payments, integrate with HubSpot for customer insights, and easily modify plans and notifications. It's user-friendly and time-efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Valentin H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valentin H.") VH Valentin H. Co-founder & CEO Small-Business (50 or fewer emp.) 6/5/2026 "All-in-One Billing Platform That’s Easy to Use and Integrates Seamlessly" 4.5/5 What do you like best about Chargebee? It's an all-in-one subscription and billing management platform that has all the features a SaaS company needs to grow. We need apps for a lot of pricing models: usage-based, feature-based, seat-based, etc. Once it's set up, it's very easy to use, including for non-technical people. Also has great integrations with our stack, HubSpot, Intercom, etc. Review collected by and hosted on G2.com. What do you dislike about Chargebee? Usage-based billing is a bit limited at the moment. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? Chargebee automates all our subscription and billing process, saving us a lot of time and engineering resources. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Muskan .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muskan .") M Muskan . Finance Associate Mid-Market (51-1000 emp.) 3/31/2026 "Easy subscription billing and management" 5/5 What do you like best about Chargebee? What I like best about Chargebee is that it makes subscription billing and customer management much easier. It helps keep everything organized in one place, saves time, and reduces manual work. The platform is also user-friendly, so it is easier to track payments, invoices, and subscription changes without too much confusion. Review collected by and hosted on G2.com. What do you dislike about Chargebee? What I dislike about Chargebee is that some features can take time to understand in the beginning, especially if you are new to the system. At times, it can feel a little complex, and finding certain settings or reports is not always very straightforward. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? Chargebee helps us manage subscriptions, billing, and invoices in one place. It reduces manual work, helps avoid billing mistakes, and makes it easier to track customer plans and payments. This saves us time, keeps things more organized, and lets us focus more on the business instead of handling billing manually. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JM Jim M. President Small-Business (50 or fewer emp.) 1/2/2026 "Avoid Chargebee at all Costs, All they care about is getting you to sign up and pay for a year" 0/5 What do you like best about Chargebee? There is sadly very little to like about chargebee Review collected by and hosted on G2.com. What do you dislike about Chargebee? Promise their system is robust and can handle any needs. Couldn't handle our simple billing needs and then tried to force us to pay for an entire year. Complicated pricing for their service and a lot of fine print in everything they do. Missing very basic things you would expect from any billing solution, back end is complicated and simple tasks take longer than using something like Quickbooks Online. Everything is centered around subscriptions not recurring billing. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? We approached chargebee with simple billing needs. We have clients that sign up for custom marketing packages that we have to invoice or charge a payment on file each month for the same amount until their package changes. Was told our needs were simple and easy to handle. Promised their system would be more efficient to setup and their system would save us time updating our clients payment methods when they expire or are updated, and that we could have more options on our payment processor. We were using Quickbooks Online, stuck with their payment processor and lacing simple things in QBO like the ability to retry payments through auto dunning etc. Sales team promised all simple tasks, and the ability to integrate with QBO and sync data etc. Signed up on their started monthly plan. Discovered quickly everything was centered around subscriptions, no easy way to generate one off invoices, and couldn't even handle a simple task like setting up a recurring subscription that charged a client on the last day of the month in arrears for that month's services. Since we didn't have a limited set of "plans" and most of our customers had various items each client wold require a lot of manual work getting the pricing setup because everything is tied to subscriptions and plan pricing with limited options to customize. Spent several days and countless hours trying to find workarounds to get it to work, but finally gave up. Took the time to share issues with their team, and no solutions just workarounds that required more manual effort. Their pricing structure is based on ARR and gets expensive with overage charges if you have fewer clients that you need to bill higher amounts for. If you run a gym or sell software subscriptions for low value and only offer a couple plans / prices and you want to bill in advance and have client prepay and don't need the ability to do a one off invoice then maybe their solution will fit. Otherwise, don't assume anything just because it's a well know billing solution. To make matters worse, When I tried to part ways because I was tired of spending so much time and also realized their solution even if they could somehow address all of our issues, it would require more time and headache setting up and maintaining than we would ever save anywhere else, rather than respecting their solution wasn't a good fit for our needs within a week after we signed up they tried to claim we agreed to a 1 year term and are saying they are going to continue sending us invoices for the next 12 months. I never signed a contract they claimed I agreed to those terms when I signed up which I never saw and regardless it just shows all they care about is getting you signed up and then trying to collect money without any accountability to provide a solution that works for your needs. I don't normally take the time to leave negative reviews, I believe in giving people grace but in this case I feel I need to because their billing actions are completely unacceptable and their service and support frankly leaves a lot to be desired especially for the price they charge. Let this be a warning to all to look elsewhere. Or know 100% and have tested their solution to meet all your needs before signing up. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kurt Dauson C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kurt Dauson C.") KC Kurt Dauson C. AU Bookkeeper Mid-Market (51-1000 emp.) 5/28/2026 "Seamless Integration with Our Accounting Software" 5/5 What do you like best about Chargebee? Ease of integration with accounting software Review collected by and hosted on G2.com. What do you dislike about Chargebee? Manual remapping and manual syncing using CSV files take a bit of getting used to, but once you understand the workflow, it’s manageable. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? Chargebee has fully automated our recurring billing process, saving us hours of manual invoicing and reconciliation every month. As a result, our finance team can spend more time on strategic work instead of chasing payments, and our customers receive a smooth, reliable subscription experience with fewer errors. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 5/28/2026 "Solid Billing, Poor Customer Support" 1.5/5 What do you like best about Chargebee? Chargebee is a good product that fits just what we needed. I appreciate that it allows us to send quotes, and clients can directly pay there. It's really useful for our software as a service company as we use it to consolidate billing and collect all payments, making it easier for us to understand the finances of our company. Review collected by and hosted on G2.com. What do you dislike about Chargebee? Their team is horrible. It is the worst customer service I have ever experienced in my life. They do not respond to my emails. Their billing department doesn't get back to me, and they shut down my account access without giving me a notice or a phone call. It is horrendous to work with this team. Whatever you do, do not engage with Chargebee. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? I use Chargebee to collect payments, consolidate billing, and send quotes, making it easier for clients to pay and for us to understand our finances. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 7/2/2026 "Easy to Use, Fast Workflow with Excellent Human Support" 4.5/5 What do you like best about Chargebee? It's relatively easy to use and I can do nearly everything I need to do quite quickly. The AI help chat is OK; the human support is generally very good. Review collected by and hosted on G2.com. What do you dislike about Chargebee? The new Import Subscriptions process (under PC 2) takes twice as long as it did under PC 1. I'd also like sessions to last longer - if I am away from the site for a couple of hours I'd prefer not to have to login again when I come back. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? We use Chargebee to take payments on web sales and manage customer subscriptions. Review collected by and hosted on G2.com. 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