What I like best about Chargebacks911 is how it simplifies chargeback management by keeping all chargeback cases and their related information in one centralized platform. This makes the process much more efficient for merchants. In Air Europa's case, it also enables seamless integration with their internal systems, allowing them to automate workflows and maintain a smoother, more streamlined operation. Review collected by and hosted on G2.com.

One thing I dislike about Chargebacks911 is that some issues seem to be recurring. At times, a problem appears to be fixed, but the exact same issue comes back later. This can be frustrating because it creates additional work and makes it harder to rely on the platform's long-term stability. Review collected by and hosted on G2.com.

A wide range of products, with new solutions being introduced regularly. The team provides excellent service and always responds in a timely manner. They are consistently willing to explain any unclear details and are very supportive throughout the process. Review collected by and hosted on G2.com.

At this time, I do not have any significant concerns or negative feedback to share. Review collected by and hosted on G2.com.

CB911 has given me time back to focus on in store customer experience to help prevent chargebacks in the first place. Their customer portal is easy to navigate and see what chargebacks they have submitted. Their team has been so easy to work with, we have not had any issues getting in contact with them. In the short time we have been using them, they have increased our win rate! Review collected by and hosted on G2.com.

Set up took awhile to get into a flow for what we were needing . Review collected by and hosted on G2.com.

Quick responses from the team (expecially our account executive Josh Downham Ward), quick solutions, an intuitive website interface Review collected by and hosted on G2.com.

more prompt interaction with alert services when disputing incorrectly sent prevention alerts (duplicates, declined transactions, etc) Review collected by and hosted on G2.com.

Working with Laura, Tal, Briana and Lewis. Very accommodating and helpful. Review collected by and hosted on G2.com.

The dashboard can be better. It does seem a bit dated. Review collected by and hosted on G2.com.

I really value Chargebacks911 for Josh’s expert advice and recommendations, which offer strategic guidance and facilitate liaison with Networks, improving the whole process. Their customer service is better compared to previous services I used, and I appreciate the frequent email alerts throughout the day. The initial setup was super easy, which I found quite convenient. Review collected by and hosted on G2.com.

Na Review collected by and hosted on G2.com.

Very thorough with explaining processes and how to use the portal Review collected by and hosted on G2.com.

Nothing - Matthew has been great at managing our account Review collected by and hosted on G2.com.

Capable of handling large volumes, Control over the entire life cycle of order. Decent Analytics Review collected by and hosted on G2.com.

Pricing is cloudy at times. Prepare for higher than expected charges. Complex to implement. Review collected by and hosted on G2.com.

They've always been on top of their reporting and never missed a beat. Review collected by and hosted on G2.com.

They're almost too good - I have no more problems to solve! Review collected by and hosted on G2.com.

We sincerely appreciate the prompt and friendly responses we have received from our representative each time we have made an inquiry. In instances where our representative was unable to address our questions, they have been exceptionally helpful in directing us to the appropriate department that can assist with our concerns. Review collected by and hosted on G2.com.

We encountered a minor issue with our MIDs and Descriptors; however, it is my understanding that this was not an error on CB911's part. Review collected by and hosted on G2.com.