Certain Reviews & Product Details

I used Certain with a former company, as I moved to a new company and we used an app for our events, I realized we were missing the Continuing Education report feature that Certain offers and does an excellent job with. Certain was able to work with us and our budget to offer this app to our attendees Review collected by and hosted on G2.com.

It would be nice if every add on, like gamification, wasn't as expensive. We are a small company and it would be great to add gamification on for our big annual event for our exhibitors, but we aren't able to take on that cost Review collected by and hosted on G2.com.

Certain support is excellent, typically responds and resolves issues within 24 hours. Simple fixes like email formatting, specific settings that may affect registration, etc. They work until a resolution is found, no matter how difficult it may be and are able to do so over email communication. Once you figure your way around the software, it is fairly intuitive and offers many options to customize your registration setup. Email communication is easy to send out, importing registrants is quite easy, and managing capacities is a big leverage point. The developers with Certain have gone above and beyond to provide us customized support in order for us to utilize their system. Review collected by and hosted on G2.com.

It is not necessarily user-friendly for those not experienced in coding or web design. Simple formatting can be a little complicated and often requires additional support, though support is quick and helpful. The expectation is the client working within the software should be an expert for their company, though as a new employee who jumped in with no training, it was a bit difficult to manage. Again, the support team is very helpful and informative so I have confidence when working through the system. Review collected by and hosted on G2.com.

I like that Certain is an all-in-one platform, simplifying event management by combining registration, attendee engagement, communications, and reporting. Its flexibility to support different event types and robust integration capabilities, such as with CRM and marketing automation platforms like Salesforce, Eloqua, and Marketo, are a major plus. These features streamline workflows, reduce manual effort, and improve operational efficiency. I appreciate its ability to easily adapt to different business needs with customizable registration flows, branded event pages, and reusable templates, all while maintaining a consistent experience. Connecting with webinar platforms like Zoom allows for automatic data synchronization, enabling more personalized follow-up campaigns and providing a more complete view of event performance and ROI. Certain truly brings everything together to enhance our event processes. Review collected by and hosted on G2.com.

Overall, I have had a good experience with Certain, but there are a few areas where it could be improved. The platform has a lot of capabilities, which is great, but that also means there's a learning curve for new users. Some admin tasks require navigation through multiple screens and certain workflows could be more intuitive. Simplifying the user interface and reducing the number of steps for common tasks would improve the overall experience. Also, enhancing customization options and making marketing integrations even more seamless would help reduce manual effort and improve operational efficiency. Review collected by and hosted on G2.com.

You can customize all parts of the event experience like the registration page, confirmation email and signing up for sessions. Makes it easy to create an experience that's unique to the event's needs. Review collected by and hosted on G2.com.

The interface and backend is a bit dated. It's a bit clunky and you have to get used to navigating to find specific functions and tools as they feel hidden sometimes. Review collected by and hosted on G2.com.

their customer support is helpful, even if i am in different time zoom, they always try to reach out me and provide the solution, when i didnt get their reply at the first, they even help me build the project inside my program so that i can use directly. Their AI assistance also provides some good insights for quick when in my time zoom Review collected by and hosted on G2.com.

the framework is pretty firm, when you want to make personal changes, you have to dig into the code for the web front, which needs more knowledge in front coding, also, their editor for coding needs to be improved since editing it makes me feel like i am back to 90s, which makes the format super hard to adjust, Review collected by and hosted on G2.com.

I like that Certain offers self-scheduling and email communication for our events, which is handy for advising appointments. The API is useful for generating communications to students and integrating with our advising system during events. The advising functions on the website, the email templates for students, and the ability to plan event upload agendas for each schedule add to its utility. I also appreciated the support that was available to help with setup issues, despite the initial bumpy experience. Review collected by and hosted on G2.com.

We use Certain to record student check-in codes for attendance, and that does not necessarily work well for all students. We would need some way to make that requirement within the schedule. Also, advising appointments seem archaic and could use a visual update. The initial setup was very bumpy with tech issues. Review collected by and hosted on G2.com.

Certain is a solid option for users that having CSS knowledge. You are able to customize your website with limited restrictions.

Certain also has great flexibility in reg form layout. You are able to use multi layered logic and have control of how the pages are laid out and the order. Review collected by and hosted on G2.com.

Certain's UI for the builder needs updating. Built-in drag and drop modules and a more intuitive, user friendly design space would be very helpful. The builder needs some level of coding knowledge in order to produce a nice website.

Certain's pricing is per transaction / registered attendee. Paying per user login is preferred.

We are unable to host custom domains for different events.

The support team often gives canned responses without really reading the problem in detail. Review collected by and hosted on G2.com.

I like the functionality it provides. I don't use it very regularly or all the functions of which it is capable. Being able to copy events makes it much easier to create what I need. Review collected by and hosted on G2.com.

Certain is not user friendly at all. It requires significant effort to create new events when not copying from a template or previous event. Adding new questions to the form is incredibly difficult and requires multiple steps in different places. Each time requires multiple iterations of trial and error to ensure I am getting what I want. Review collected by and hosted on G2.com.

Certain is fairly easy to use - especially if you have been using it for a while and can copy/paste the same event. You can make it look really professional with the display options. Review collected by and hosted on G2.com.

The coding is complicated - it takes me a while to create a brand new site from scratch. Review collected by and hosted on G2.com.

I like Certain for finalizing our classes and programs because it centralizes all the needed information, making it accessible for everyone on the team to understand the details of each event. I find it helpful for gathering registration data. Once I learned it, Certain became a good and helpful tool. I appreciate that I can copy and paste info from previous Certain forms, which saves me from having to recreate dialogue for similar events. It's also nice that I can use it effectively without needing to be the team's expert on it. Review collected by and hosted on G2.com.

Certain is not very intuitive for me. I do stumble around with it a good bit. The initial setup was quite difficult. I had little training or support and found it awkward to hunt and peck and hope I got it right. Review collected by and hosted on G2.com.