# Cendyn CRM Reviews **Vendor:** Cendyn **Category:** [Other Hospitality Software](https://www.g2.com/categories/other-hospitality) **Average Rating:** 4.0/5.0 **Total Reviews:** 2 ## About Cendyn CRM Cendyn CRM is a next generation CRM and CDP platform that empowers hoteliers to build stronger relationships with their guests while driving profitable revenue. Take control of your guest database, fuel personalized interactions, and boost direct bookings. Unified Guest Profile & CDP Cendyn CRM focuses on data-driven insights, calculating guest lifetime value transparently, and seamlessly integrating guest data from multiple sources to provide a single source of truth. With 200+ integrations, it empowers you to control your data and deliver exceptional customer experiences. Say goodbye to developer dependencies and hello to lasting guest connections. Marketing Automation Cendyn CRM redefines guest engagement via seamless two-way communication through email, SMS, WhatsApp, and social media. With our Journey Builder, effortlessly enhance the entire guest journey from pre- to post-stay, streamline processes, and boost direct reservations. Unlock audience incentives with Booking Engine Coupons, create captivating, high-conversion Landing Pages, and simplify campaign management. Segmentation Revolutionize your segmentation capabilities with Audience Builder. Precisely refine your data for engaged, personalized messaging. Customize audience segments using diverse criteria, keeping data current in real time. Tailor messages using dynamic content for remarkable conversion boosts and employ geolocation targeting to ensure timely interactions. Easily craft personalized customer journeys with 200+ filters and customizable events. Dashboards and KPIs Our KPI Manager, Custom Dashboards, and Cross-portfolio Reporting empower you to take control of your ROI. Gain real-time insights into user and customer activities across your marketing efforts. Integrated seamlessly with essential hotel technologies, Cendyn CRM offers accurate, centralized data, enabling you to monitor bookings, revenue, guest histories, and commissions saved. Sales CRM Effortlessly oversee your deal opportunities with precision using our cutting-edge sales CRM solution, designed specifically to cater to the distinct requirements of agencies and MICE (Meetings, Incentives, Conferences, and Exhibitions) professionals. Elevate your sales processes, enhance productivity, and accelerate deal closures with the power of Cendyn CRM. ## Cendyn CRM Reviews ### 1. Great platform easy email builds and CRM data **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Cendyn CRM?** I'm able to easily build marketing emails and manage our campaigns with drag-and-drop templates. Can manage all of our different properties in one login, able to overview fulll company production in one location as well. **What do you dislike about Cendyn CRM?** There can be issues with reporting occasionally but it's usually a technical issue resolved quickly. Support turnaround times can take longer than hoped on bigger projects. **What problems is Cendyn CRM solving and how is that benefiting you?** Cendyn eInsight has helped us grow our email program substantially from our previous company. ### 2. Cendyn eInsight CRM for hotel brand **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2019 **What do you like best about Cendyn CRM?** Cendyn is very user friendly, particularly in the email marketing design tools. The drag and drop editor is very easy to use for marketing emails and trigger campaigns. **What do you dislike about Cendyn CRM?** We've had some struggles with their Service side in the loyalty platform we have built with our hotel brand but nothing huge. Just some bumps and pricing issues for reporting. **What problems is Cendyn CRM solving and how is that benefiting you?** Our email program and revenues have expanded largely since moving to Cendyn from Navis. We are gaining additional insight on re-marketing and ad displays via their reporting, and additional resources. Having a central CVRM for all of our properties is extremely important to us. ## Cendyn CRM Discussions - [What is elnsight CRM used for?](https://www.g2.com/discussions/what-is-elnsight-crm-used-for) - [View Cendyn CRM pricing details and edition comparison](https://www.g2.com/products/cendyn-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+08%3A08%3A06+-0500&secure%5Bsession_id%5D=e81d5407-d2dc-4240-bd39-cc4188793905&secure%5Btoken%5D=7b02b49ed044c30694ea3726057ae4511f243100df4cb999afcbfdd8f50d5eec&format=llm_user) ## Top Cendyn CRM Alternatives - [Push Operations](https://www.g2.com/products/push-operations/reviews) - 4.4/5.0 (155 reviews) - [Revinate Marketing](https://www.g2.com/products/revinate-marketing/reviews) - 4.6/5.0 (7 reviews) - [RoomChecking](https://www.g2.com/products/roomchecking/reviews) - 3.9/5.0 (4 reviews)