# CarePaths EHR and Measurement Based Care Reviews **Vendor:** CarePaths **Category:** [Mental Health Software](https://www.g2.com/categories/mental-health) **Average Rating:** 3.9/5.0 **Total Reviews:** 44 ## About CarePaths EHR and Measurement Based Care HIPAA Compliant & ONC-Certified cloud-based electronic health record and practice management platform with telehealth and measurement based care. Solo-practitioners or groups of all shapes and sizes can grow and manage their practice for an affordable price. Accept e-referrals and offer telehealth, FREE eligibility, claim submissions, and online payment access, E-statements, online scheduling, appointment reminders, ready-to-use clinical documentation and customizable forms, secure messaging, outcomes monitoring, and more! With the free upgrade to CarePaths Connect, clinicians can also create a Digital Front Door, allowing patients to effortlessly sign up for services and book appointments with the CarePaths Connect mobile app for patients. Patients can also use the app to engage in teletherapy, message their therapist, and complete assessments. The Automated Measurement-Based Care (MBC) feature streamlines the process of outcomes monitoring so clinicians can tailor their approach based on patient feedback for better therapy outcomes. ## CarePaths EHR and Measurement Based Care Reviews ### 1. Carepaths is a pretty easy to use EHR, but feels a little clunky and outdated. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about CarePaths EHR and Measurement Based Care?** Simple, easy to learn, and uncomplicated. I appreciate the ability to copy notes from one to the other. I like the way the calendar looks **What do you dislike about CarePaths EHR and Measurement Based Care?** Too many clicks to get to places, clunky at times, and things are not necessarily in the most logical place, such as uploads and files. I wish you could auto-populate your note from the calendar, not from the current date and time. I wish there were more drop down/box checking options and that it was easier to create templates. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** Carepaths is the EHR my group practice uses and in general, it is pretty simple as long as I am writing basic notes. It allows me to get a note out in a very short amount of time, which is a time and money saving plus for me. ### 2. Easy to use EHR **Rating:** 4.0/5.0 stars **Reviewed by:** Katerina R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about CarePaths EHR and Measurement Based Care?** I think Carepaths is a really intuitive, easy to use and easy to teach EHR system. I like how easy it is to create and delete notes and the autopopulation feature for notes. I also really enjoy the fact that you can customize your schedule and view colleagues' schedules. **What do you dislike about CarePaths EHR and Measurement Based Care?** The only thing I wish CarePaths would implement is different languages. We have Spanish speaking clients at our practice who would really benefit from being able to use CarePaths. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** CarePaths is a one stop shop for our practice. We are able to submit claims, write clinical notes, send appointment reminders to clients, and have clients pay their bill all in one place. **Official Response from Denis Hart:** > Hi Katerina, thanks so much for your feedback! It's great that our features are helping to streamline the documentation process for your practice. We are currently working on creating a Spanish-language version of our Measurement-Based Care assessment protocol and will hopefully expand this in the future to multiple language versions of the entire system. ### 3. Counseling EHR that is reasonably priced **Rating:** 1.0/5.0 stars **Reviewed by:** Amber G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about CarePaths EHR and Measurement Based Care?** The price is low, unlimited claims each month, great customer service when you need them. **What do you dislike about CarePaths EHR and Measurement Based Care?** There is no way to upload own forms, can't edit the forms currently available to tailor to what I need, the client portal is clunky and not easy to share/navigate like others I have seen, clinical note needs to be completed and signed off before you can submit to insurance (this is not true with other EHR's). **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** It is keeping my records online and HIPAA compliant which benefits me because it follows the law for medical records! It also allows me to file my claims electronically and get paid in a timely fashion **Official Response from Denis Hart:** > Hello Amber, thanks so much for your feedback. We're happy to hear that our system is helping you stay compliant and that you have found our customer service to be responsive. I wanted to point out that it is possible to submit a claim without completing a clinical note if you go to the Claims menu, select "Professional Billing" and click "Post New Billing." We have the workflow set up as it is to encourage clinicians to complete documentation, but we did include this workaround for when you just don't have time. I'm sure you already know this, but our customer support team is able to create any custom forms that you need, many of them at no charge. If you'd like any additional help navigating these features feel free to email support@carepaths.com or sign up for a live training session at https://calendly.com/jennifer-shelton/carepaths-training/. ### 4. Mostly good and timely response to inquiries. **Rating:** 3.0/5.0 stars **Reviewed by:** Pamela L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about CarePaths EHR and Measurement Based Care?** The template for my notes; able to Rx through the same system. **What do you dislike about CarePaths EHR and Measurement Based Care?** somewhat slow EHR, the accounting is sub-par in not being able to post multiple payments at once but rather have to do each individually, billing (many others allow you to bulk the billing codes by putting two together into one button). I also don't like that the PNs show every Rx I have ever written for a pt on each note which is a useless piece of info and just makes the PNs very long. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** only an EHR that I have been using so long I won't leave. ### 5. Really like MOST of the features and the affordability **Rating:** 4.0/5.0 stars **Reviewed by:** Heidi N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** I like the EHR component. They have lots of documents already available and ready to use. It includes features available with many other practice management systems, such as appointment reminders and ERA integration with accounting. I like the ability to have clients do standardized assessments. The more I've coordinated with other healthcare providers and third-party payers, employers, etc., the fax system is convenient for sharing information, even documents I've uploaded from outside the system. I do not keep any paper charts anymore either. But the best feature is the price. The price beats every other practice management system I can find, hands down. When I've looked at pricing on others, the claims submissions drive up the price at certain tiers. The flat monthly rate has increased over time but is still consistently lower than competitors. **What do you dislike about CarePaths EHR and Measurement Based Care?** I REALLY do not like the telehealth platform and I've not even been able to use it since they introduced the "digital front door" feature (end-user phone app for clients). My client and I can never find each other in the same room. So I pay for Zoom for Healthcare, but it's still lower than other combined platforms. The EHR can be wonky and not intuitive. Support can be inconsistent. I've sent the same help ticket three times for assistance with Part B supplemental ERAs that don't automatically post. They say it's fixed, but it's not. They introduced the app with glitches and unfinished parts, primarily the documents and billing section. Clients can not sign documents in the phone app, which is usually their first introduction to your practice. The chat feature with clients opens as a small window you can't adjust, making it difficult to see what is being said. As a result, clients do not want to use the app much since they get a bad first taste, alienating a potentially valuable tool to your work with them. I am hopeful for improvements. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** I think coordination of care with other healthcare providers is key. Therefore the fax feature is essential to saving time there. I was hopeful for updates to the phone app (there was one before this one). Despite my comments above, I feel Carepaths is attempting to make the product relevant as most people now access the internet via their phones. **Official Response from Denis Hart:** > Hello Heidi and thank you for your thoughtful and thorough feedback about our system. First of all we sincerely apologize for the frustrating issues that you and others have experienced around the teletherapy feature since our last major release. It was a regrettable oversight on our part and our developers have been working tirelessly to find a solution, but the good news is they finally have, and after a little more testing, it should be released next week, along with several other upgrades to the functionality of our telehealth platform. We are right with you on the need to integrate documents and billing with the new app, but we felt that it was important to get some of the other features like Measurement-Based Care and the ability to create a Digital Front Door, into our users' hands as soon as possible and to include billing and documents in a later update, as those functions are still available in the browser version of the patient portal, which the app directly links to. If you are having a hard time getting the specific issue with ERAs fixed, it may be necessary to schedule a call with customer support where someone from the development team is also present and can work with you in real time to find the source of the problem. ### 6. Carepaths is not user friendly what so ever **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about CarePaths EHR and Measurement Based Care?** It is simple, but almost too simple that it makes it complicated. **What do you dislike about CarePaths EHR and Measurement Based Care?** Too many clicks to get to somwhere, you have to go through all these steps to get somewhere, not user friendly, many billing and claim problems. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** They were using carepaths prior to me starting here, it seems that carepaths what the cheapest option so they went with it, without looking further into other companies that are more user friendly and actually work with the billing side of things. ### 7. Clinician Friendly, Innovative EHR: Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | Psychologist, Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** The most helpful thing about Carepaths is the ease of use. Clinician designed Loaded with note templates and free assessment tools Always innovating **What do you dislike about CarePaths EHR and Measurement Based Care?** I have been using a billing specialist who has their own system, so I don't use the billing functionality. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** Have let go of all my paper. Have been using Carepaths lomg enough that I can shred my old records! I am much more productive as.the documentation is easy, I set up my own templates and the Erecord helps guide me toward compliance with regulations. And the support from the staff and ownership of Carepaths has been outstanding. So appreciative of their work, their support of clinicians and their focus doing things the ethical way, not just attempting to create a financial empire with venture capital money to sell off. **Official Response from Denis Hart:** > Thanks for being a loyal CarePaths user, Eric! We appreciate all of your input and hope you will be with us for a long time as we continue to innovate and evolve! ### 8. Bargain but you get what you pay for **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about CarePaths EHR and Measurement Based Care?** The price. It's less expensive than other products. **What do you dislike about CarePaths EHR and Measurement Based Care?** Too many click Too many loading errors Doesn't autosave pages Too many times when it just doesn't work/system outages Have never been able to get internal labs to work correctly Slow reponse time from help desk **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** CarePaths is our way of charting and keeping track of our patients and prescribing. ### 9. Too much $ for services that don’t work and terrible customer service **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** Allows me to supervise trainees and allows "incident to" Medicare billing. But it's on/off when it should allow user to turn on for Medicare patients and off for others. Also like that it allows auto-posting for electronic billing. But it's not intuitive and very glitchy so we end up losing money bc the system isn't alerting us to non-payments. **What do you dislike about CarePaths EHR and Measurement Based Care?** The customer service is TERRIBLE. Rude awful people who give standard answers instead of actually reading the help tickets. The system is WAY too glitchy and complicated to only have customer service in help tickets. They either need a call in help line or they need to improve their system! **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** Carepaths has a feature that allows me to supervise trainees and therapists but it is clumsy and on/off leaving me no way to specify the patients who require supervision (such as Medicare "incident to" clients) . Carepaths FINALLY after 8 years has a reporting system that helps me with my payroll. But again, the system is awkward and depends on the accuracy of the system! So when there's a glitch (as there often is!) my payroll reports are wrong! **Official Response from Denis Hart:** > I'm so sorry to hear that you had a negative experience with our Practice Success team. We pride ourselves on our customer support, so if you would be willing to share some details about the incident so we can address it, it would be greatly appreciated. You can reach out to me directly at denis.hart@carepaths.com. I would like to point out that we do have a phone number for support, it is (800) 357-1200, and the line is manned Monday-Friday 9am-5pm EST. You also have the option of scheduling a live training session with the support team to go over system functions in more detail. We sincerely apologize for any bugs you have found in our system over the years and definitely hope you let us know about any specific problems you are currently experiencing so that our practice success team has the opportunity to win back your trust. ### 10. So much bang for your buck! **Rating:** 5.0/5.0 stars **Reviewed by:** Mary K. J. | Mental Health Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** Carepaths is very affordable, provides all my practice management tools in one product, and is reliable. The support staff are very helpful and respond to my needs very quickly. **What do you dislike about CarePaths EHR and Measurement Based Care?** CarePaths periodically updates/modifies their systems. As a non-techie, creature of habit, I struggle briefly to adapt to the changes. This is an indictment of my tech skills, not the program. Progress requires change, and I feel supported by the team when I have an issue. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** Because CarePaths is so efficient and easy to use, I no longer have to hire a billing person/service. I complete my documentation and billing in short order, saving time and money. ### 11. Been using Carepaths since 2013. **Rating:** 5.0/5.0 stars **Reviewed by:** Zane S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about CarePaths EHR and Measurement Based Care?** User-friendly platform and the fact that you can file claims for free is a plus **What do you dislike about CarePaths EHR and Measurement Based Care?** Some redundancy in getting to files, having to click multiple times to get what you need. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** A centralized database for managing client files among multiple clinicians. **Official Response from Denis Hart:** > Hi Zane, thank you so much for your feedback. We have plans in the works to do an overhaul of the user interface that should eliminate the concern about multiple clicks. ### 12. Review of CarePaths EHR. Versatile, responsive program despite the bugs. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** Robust program for client notes, integration of client files and billing records, scheduling, and messaging. Able to upload customized documents in the archive. **What do you dislike about CarePaths EHR and Measurement Based Care?** Entering information can be tedious at times. Until you get the hang of it, some entries may be lost if you don't save or save and pend data. Sometimes it feels that there are too many choices and fields to click. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** Ability to integrate schedule memos with the billing record has helped give clients a more clear view of the treatment history. Expanding teletherapy to handle more than 2 points of connection is a big plus. Sometimes getting a client signed into the teletherapy room is cumbersome. There are so many "tabs" I have not explored. A lot of it seems repetitive and a bit overwhelming in terms of the steps to finding data. ### 13. My experience with CarePaths is that this is a relativley easy to use EHR with good customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Peter B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about CarePaths EHR and Measurement Based Care?** Ease of access to medical record and downloading records. **What do you dislike about CarePaths EHR and Measurement Based Care?** Sometimes finding information is not intuitive. Not sure which tab to open or get what I need. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** None that I am aware of. ### 14. Mediocre EHR system **Rating:** 2.0/5.0 stars **Reviewed by:** Diane P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about CarePaths EHR and Measurement Based Care?** The calendar view is nicely laid-out and easy to use. **What do you dislike about CarePaths EHR and Measurement Based Care?** The interface is clunky and feels less intuitive than other EHR systems I've used. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** Documenting mental health appointments **Official Response from Denis Hart:** > Hi Diane, we appreciate your honest feedback. We would love to get some more specific suggestions for how we could improve the user interface to be more intuitive. ### 15. Easy and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Mark S. | Counseling & Coaching with Individuals, Children, Teens, Marriage & Family, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** Data entry is easy. The forms are accurate. The scheduler is excellent, with alerts for clients sent at your discretion. My billing is out the door each day **What do you dislike about CarePaths EHR and Measurement Based Care?** I don't have any real dislikes. Updates are done regularly, which can cause problems, but the Carepath team is responsive getting everything functioning quickly after a software update. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** I have had virtuallly NO problems with billing insurance companies and getting reimbursed. This was a problem with my previous software. Always having to follow up with insurance companies is almost gone. ### 16. Carepaths review **Rating:** 5.0/5.0 stars **Reviewed by:** Gina F. | LCSW, Therapist, owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** I found it easy to learn, it is familiar. When I have struggled, I have been able to ask for help, and they provided it. **What do you dislike about CarePaths EHR and Measurement Based Care?** Some of the changes have been a bit stressful until I figured out how to get places on the website that I knew how to get previously. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** I save space by having an EHR rather than paper files. It is also nice to not have to fill out paper billing forms. ### 17. CarePaths has been great! **Rating:** 5.0/5.0 stars **Reviewed by:** Desiree L. | Licensed Clinical Mental Health Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** I love that when I have had questions they have responded quickly and have helped me to gain a better understanding of how the system works. I like that I can have my client's reminded of their appointments as well as do virtual sessions online using Carepaths. **What do you dislike about CarePaths EHR and Measurement Based Care?** In the beginning it felt like a lot to learn, but once I did my one-on-one session it was much better. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** Medical billing, having everything in once place as far as notes, reminders, and virtual sessions. **Official Response from Denis Hart:** > Thank you Desiree for your feedback. It means so much to hear that you found your training session with our Practice Success team to be helpful. Because we aspire to be an all-in-one platform, there is a lot to get the hang of, so we want to do everything we can to help our users master the available features. ### 18. Patrick Quigley, PhD **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick A. | clinical psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** It is a self-contained portal to help run my practice. This saved me hours of time that I used to spend boxing up charts and going home for the weekend to do claims. **What do you dislike about CarePaths EHR and Measurement Based Care?** Honestly, there is little to dislike. The program has grown and become better over the 14 years I have used it. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** My practice has evolved from an office based to virtual base. Carepaths has been a vital component to help me operate. **Official Response from Denis Hart:** > Thanks for the feedback, Patrick! We're so glad that our tools have saved you time, streamlining the claims process for clinicians is one of our top goals. We appreciate you being a loyal CarePaths user and promise to continue to evolve along with you and your practice! ### 19. CarePaths is easy to use and straightforward **Rating:** 4.0/5.0 stars **Reviewed by:** Vanessa M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about CarePaths EHR and Measurement Based Care?** I am able to look at my colleague's schedules if need be, as well as have patient information readily available **What do you dislike about CarePaths EHR and Measurement Based Care?** I am unable to look up patients through their phone number or any other method other than their last name **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** CarePaths is allowing me to keep patient information safe. **Official Response from Denis Hart:** > Hi Vanessa, thanks so much for your feedback! We are happy to hear that you have found CarePaths beneficial for your practice. If you want to open a help ticket with your request to have patients searchable by information other than last name, we will add to to our list of user suggestions to incorporate into future releases! ### 20. I have used CP for almost 10 years and found it to be an intuitive platform to use imediately. **Rating:** 4.5/5.0 stars **Reviewed by:** steve s. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** Easy to chart notes and submit claims if clinical record is complete. Easy to add notes, add diagnoses and treatment plans. I only looked at one other EHR and CP was more cost-efficient and easy to use immediately. **What do you dislike about CarePaths EHR and Measurement Based Care?** there are times when tracking down claim payment or claim issues is a challenge, but support staff is helpful and available. Add in process guidance that is easy to access. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** the day to day challenge of creating efficient chart notes that meet third party payer requirements for payment. My time is mostly seeing clients and brief charting and less admin time. **Official Response from Denis Hart:** > We're so glad to know that our platform is saving you time and hassle and freeing up your energy to focus on serving your clients. We also appreciate your recognition of our hard-working Practice Success team as we take pride in being highly responsive to our users' needs. On that note, there will be a major update to the claims process in the new year, which will hopefully reduce the kind of issues that you have experienced in the past. ### 21. carepaths EHR is easy,efficent,supportive **Rating:** 5.0/5.0 stars **Reviewed by:** cynthia t. | owner provider, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** I like t software is easy to use and if you have a question answers are available through the guide **What do you dislike about CarePaths EHR and Measurement Based Care?** I would like the scheduler on one page with one click scheduling. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** the new connect app is reduces staff scheduling patients with patient self scheduling ### 22. Carepaths as my EHR **Rating:** 4.0/5.0 stars **Reviewed by:** Dalton R. | Licensed Professional Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** I like that it has all the features that I use in my solo counseling practice **What do you dislike about CarePaths EHR and Measurement Based Care?** Sometimes it's difficult when there's an update and new features added that there is time for those to be set in place and working effectively. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** It really helped me streamline my practice. ### 23. Carepaths EHR provides all necessary items to be HIPAA compliant. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** I like the layout/organization of the charts, patient access, and intuitive nature of the EHR. **What do you dislike about CarePaths EHR and Measurement Based Care?** Document creation has taken several months. In the past, while the wait time was shorter, it has been difficult to communicate exactly what is needed. Other EHR's give providers the ability to create/edit their own forms which helps to make the process quicker and more efficient. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** I do not have an answer to this question. **Official Response from Denis Hart:** > Hello and thank you for letting us know about your experience. We apologize that you have been inconvenienced by the document creation process. Unfortunately we do not have any plans for the immediate future to be able to support document creation by users within the platform, as we are prioritizing streamlining the claims submission process and complying with the ONC standards for interoperability and HIPAA standards for patient privacy. However, we understand that the ability to have custom documents created in a timely manner is important to the smooth running of your practice, so in the future if you have documents you need in a specific timeframe please email support@carepaths.com, and give them my name (Denis) and refer to this review so that we can be sure to have your documents expedited. ### 24. Carepaths is very simple to use, rarely any problems with the system shutting down, great help cente **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** I really appreciate the fast responding help system. One quick call and all problems or requests are usually resolved in a timely manner. **What do you dislike about CarePaths EHR and Measurement Based Care?** One thing I dislike is some features of the system are not able to be changed by the user, only by Carepaths employees, such as creating document templates. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** Carepaths EHR solves problems by helping require documentation such as signatures and billing dates and codes. ### 25. Positives and negatives of Carepaths **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** Easy, overall use - can have patients complete self-reports of functioning, can include notes from sessions, can easily bill. Since COVID, it also allows for meeting rooms online (instead of going to a different service like Zoom or Webex). **What do you dislike about CarePaths EHR and Measurement Based Care?** The price. I only see a few patients/week but pay $49/month. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** Billing, secure system for notes. ### 26. Carepaths **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** Easy billing Assessments Ability to put your own documents and make changes to documents Very reasonably priced system Customer service **What do you dislike about CarePaths EHR and Measurement Based Care?** Treatment plans are not well organized or easy to fill in My Summary of treatments never work **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** They always seem to help resolve any issues ### 27. Small Practice Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** Continues to evolve with current trends in patient management at an affordable cost. **What do you dislike about CarePaths EHR and Measurement Based Care?** Some fields could hold permanent info such as provider in a small practice of only one provider. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** No problems at this time. ### 28. Pretty good. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** Great for record keeping, writing progress notes and submitting claims to insurance. **What do you dislike about CarePaths EHR and Measurement Based Care?** I wish there was an easier way to submit batch claim across multiple dates rather than only being able to select two weeks at a time. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** It is my EHR for my private practice. **Official Response from Denis Hart:** > We appreciate your feedback and are glad that you have found our platform so helpful so your documentation and claims needs. We are planning a major update to our claims submission features in the new year and will certainly keep your suggestion in mind! ### 29. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** That telehealth is included in the package. **What do you dislike about CarePaths EHR and Measurement Based Care?** The organization of the charts, and where to find things doesn't always makes sense. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** Telehealth has not worked correctly since this last update, and has yet to be resolved. **Official Response from Denis Hart:** > Thanks, we really appreciate your comments. We apologize for the issues with the teletherapy features. We understand that more and more clinicians are relying on the ability to provide remote services and that it is extremely frustrating when your all-in-one practice management solution isn't able to support this functionality. Rest assured we are working on resolving the issues with teletherapy and everything is on schedule to relase the fix next week. We would also love to get more feedback on our user interface as we hope to embark on a major redesign in the next year. If you would like to give us more detailed suggestions please reach out to me at denis.hart@carepaths.com. ### 30. HR Business Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** Easy Navigation. This system is very easy for us. **What do you dislike about CarePaths EHR and Measurement Based Care?** Scheduling Reminders. Does not auto-schedule and update charts. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** Easy Documentation, with easy access. ### 31. Excellent and efficient! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** It is well organized and overall efficient to use. **What do you dislike about CarePaths EHR and Measurement Based Care?** I cannot identify anything I have disliked. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** As an individual provider dealing with numerous insurance companies, I can upload an entire patient record very easily when necessary. ### 32. I like the platform but do not like the errors that come with it **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about CarePaths EHR and Measurement Based Care?** Easy to learn how to use. That is it.! THank you **What do you dislike about CarePaths EHR and Measurement Based Care?** Have had issues with clients being locked out of portal, reset doesn't work. Video platform has had issues. Documents created takes FOREVER. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** Tickets have been helpful. **Official Response from Denis Hart:** > Thanks so much for your feedback. We're glad you have found the customer support team to be responsive to help tickets. We have a release coming out next week that will address the issues with the teletherapy platform and we apologize for any inconvenience these issues have caused you. ### 33. Ease of use **Rating:** 3.5/5.0 stars **Reviewed by:** Susan M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2018 **What do you like best about CarePaths EHR and Measurement Based Care?** The software is easy to use. We have had few issues uploading claims. Notes must be completed before billing. **What do you dislike about CarePaths EHR and Measurement Based Care?** The arrows to change pages do not reflect the number of pages and you have to wait overnight for reports to generate. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** The online access with an secure internet connection is very useful. ### 34. Care paths is a plus **Rating:** 4.5/5.0 stars **Reviewed by:** Aquira F. | Research Assistant , Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2020 **What do you like best about CarePaths EHR and Measurement Based Care?** The ease of navigating the system. It was pretty intuitive after training. **What do you dislike about CarePaths EHR and Measurement Based Care?** The lack of shortcuts compared to EPIC. Adding more note shortcuts would be helpful. **Recommendations to others considering CarePaths EHR and Measurement Based Care:** Care paths wasn’t too difficult to learn given our short orientation period. I would suggest trying it out and taking time with onboarding to make sure users are comfortable and getting the most out of it. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** Imputing therapy and patient care notes. Having a system primarily for this is effective. ### 35. Electronic Charting for healthcare **Rating:** 4.5/5.0 stars **Reviewed by:** Lynn D. | Licensed Professional Counselor, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2019 **What do you like best about CarePaths EHR and Measurement Based Care?** Carepaths allows specificity to client base, can be used in mental health and medical health. **What do you dislike about CarePaths EHR and Measurement Based Care?** Carepaths does not save notes while being typed, and if the connection is slow or lost, the charting information is lost. This is frustrating and time consuming when needed to redo. **Recommendations to others considering CarePaths EHR and Measurement Based Care:** Know what you want and get training to use; there are many features and can be confusing initially **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** Tracking all client information in one place from charts to assessments and scheduling. Able to access from any computer, don't need to be in the office to review or complete. ### 36. CarePaths is very helpful and easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca R. | Junior psychiatric counselor , Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2019 **What do you like best about CarePaths EHR and Measurement Based Care?** I like the ease and simplicity aspect of the website, and that it can be used any time of day. This software is very useful when i’m especially overwhelmed. **What do you dislike about CarePaths EHR and Measurement Based Care?** I believe that the software itself could be improved, it is good now but could use some bug fixes. **Recommendations to others considering CarePaths EHR and Measurement Based Care:** Try it out, it’s easy to get the hang of and will simplify your work immensely. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** I solve personal problems with this software, but use it for work-related issues such as stress as well. ### 37. CarePaths Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2019 **What do you like best about CarePaths EHR and Measurement Based Care?** I really like how easy CarePaths is to use. It is very simple so it is easy to update create reports when needed. It is also really easy to find patient data. **What do you dislike about CarePaths EHR and Measurement Based Care?** I think there are a few bugs here and there that can slow things down but overall I'm very satisfied. **Recommendations to others considering CarePaths EHR and Measurement Based Care:** CarePaths is great, it'll make your life a lot easier! **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** Therapy services where I can keep patient information organized and easily accessible. ### 38. Easy to use for Medical Record **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2018 **What do you like best about CarePaths EHR and Measurement Based Care?** This program is easy to use for therapy-related work and for the health clinic. It saves records of your patients' history and easy to schedule work. The easier for the administrator to use this program the more stars I would give this software. **What do you dislike about CarePaths EHR and Measurement Based Care?** Hard to train employees with because there are alot to learn, maybe there should be a tutorial video on how to use the software for new people so we can save time on training them and they could learn it at home. **Recommendations to others considering CarePaths EHR and Measurement Based Care:** Yes I would really recommend this to other clinics if I was able to do so. This is easy to use and very helpful in the inventory feild. It is very fast. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** The benefits we get from this is the scheduling patients and the easy to access and to read patients history and medical record. Also how they can use to see doctor prescription. ### 39. Ease of Use **Rating:** 3.5/5.0 stars **Reviewed by:** Alanna A. | General Manager, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2018 **What do you like best about CarePaths EHR and Measurement Based Care?** HuSuper easy to create reports and easy to submit reports, and claims online. Making clinical notes associated with certain patients is also easy to do in this platform. **What do you dislike about CarePaths EHR and Measurement Based Care?** It has been my experience that getting a hold of customer service can be problematic. Although it has nothing to do with the overall application. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** It makes it easy and organizer accessing patient information, and their insurance forms. ### 40. Working with kids on the spectrum and doing direct aba therapy. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about CarePaths EHR and Measurement Based Care?** I enjoy having set goals with each client. Getting to know their programs and helping them achieve the goals. **What do you dislike about CarePaths EHR and Measurement Based Care?** I actually enjoy it. There’s times shere the programs are a bit confusing. **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** ABA therapy services. Benefits are that programs can be established and followed. ### 41. Good for Awarness **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2019 **What do you like best about CarePaths EHR and Measurement Based Care?** This really helped our staff stay self aware and know where they are emotionally and mentally. **What do you dislike about CarePaths EHR and Measurement Based Care?** Nothing really to complain about, good software! **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** The mental health awareness of our staff. ### 42. Carepath reveiew **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about CarePaths EHR and Measurement Based Care?** Simple easy to navigate thru and easy layout **What do you dislike about CarePaths EHR and Measurement Based Care?** Color scheme is nice and visually stimulating iversll **Recommendations to others considering CarePaths EHR and Measurement Based Care:** Na **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** That I need to utilize the help with in my team avlb and readily avlb to me daily ### 43. Ok experience with carepaths **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about CarePaths EHR and Measurement Based Care?** I like how easily I am able to find patient data **What do you dislike about CarePaths EHR and Measurement Based Care?** I do not like how long it takes to boot up **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** Allows us to keep patient information organized and easily sccessed ### 44. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about CarePaths EHR and Measurement Based Care?** Great place to work for or work with!!! **What do you dislike about CarePaths EHR and Measurement Based Care?** Great company no dislikes at all. Fantastic **What problems is CarePaths EHR and Measurement Based Care solving and how is that benefiting you?** Helps medical staff find promising careers ## CarePaths EHR and Measurement Based Care Discussions - [What is CarePaths EHR used for?](https://www.g2.com/discussions/what-is-carepaths-ehr-used-for) - [Have you found any shortcuts when entering data to save time?](https://www.g2.com/discussions/35079-have-you-found-any-shortcuts-when-entering-data-to-save-time) - 1 upvote - [View CarePaths EHR and Measurement Based Care pricing details and edition comparison](https://www.g2.com/products/carepaths-ehr-and-measurement-based-care/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+06%3A23%3A55+-0500&secure%5Bsession_id%5D=b4a0c5aa-b98c-4bee-b0c8-4a2a3c45c64d&secure%5Btoken%5D=bebdca98ae0e8a5cd397a867dac17af02bd88bddf7ee302e732f1efe3734d14b&format=llm_user) ## CarePaths EHR and Measurement Based Care Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization **Agentic AI - EHR** - Autonomous Task Execution ## Top CarePaths EHR and Measurement Based Care Alternatives - [SimplePractice](https://www.g2.com/products/simplepractice/reviews) - 4.1/5.0 (125 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (894 reviews) - [TheraNest by Ensora Health](https://www.g2.com/products/theranest-by-ensora-health/reviews) - 4.2/5.0 (125 reviews)