CarePaths EHR and Measurement Based Care Reviews & Product Details

Simple, easy to learn, and uncomplicated. I appreciate the ability to copy notes from one to the other. I like the way the calendar looks Review collected by and hosted on G2.com.

Too many clicks to get to places, clunky at times, and things are not necessarily in the most logical place, such as uploads and files. I wish you could auto-populate your note from the calendar, not from the current date and time. I wish there were more drop down/box checking options and that it was easier to create templates. Review collected by and hosted on G2.com.

I think Carepaths is a really intuitive, easy to use and easy to teach EHR system. I like how easy it is to create and delete notes and the autopopulation feature for notes. I also really enjoy the fact that you can customize your schedule and view colleagues' schedules. Review collected by and hosted on G2.com.

The only thing I wish CarePaths would implement is different languages. We have Spanish speaking clients at our practice who would really benefit from being able to use CarePaths. Review collected by and hosted on G2.com.

The price is low, unlimited claims each month, great customer service when you need them. Review collected by and hosted on G2.com.

There is no way to upload own forms, can't edit the forms currently available to tailor to what I need, the client portal is clunky and not easy to share/navigate like others I have seen, clinical note needs to be completed and signed off before you can submit to insurance (this is not true with other EHR's). Review collected by and hosted on G2.com.

The template for my notes; able to Rx through the same system. Review collected by and hosted on G2.com.

somewhat slow EHR, the accounting is sub-par in not being able to post multiple payments at once but rather have to do each individually, billing (many others allow you to bulk the billing codes by putting two together into one button). I also don't like that the PNs show every Rx I have ever written for a pt on each note which is a useless piece of info and just makes the PNs very long. Review collected by and hosted on G2.com.

I like the EHR component. They have lots of documents already available and ready to use. It includes features available with many other practice management systems, such as appointment reminders and ERA integration with accounting. I like the ability to have clients do standardized assessments. The more I've coordinated with other healthcare providers and third-party payers, employers, etc., the fax system is convenient for sharing information, even documents I've uploaded from outside the system. I do not keep any paper charts anymore either.

But the best feature is the price. The price beats every other practice management system I can find, hands down. When I've looked at pricing on others, the claims submissions drive up the price at certain tiers. The flat monthly rate has increased over time but is still consistently lower than competitors. Review collected by and hosted on G2.com.

I REALLY do not like the telehealth platform and I've not even been able to use it since they introduced the "digital front door" feature (end-user phone app for clients). My client and I can never find each other in the same room. So I pay for Zoom for Healthcare, but it's still lower than other combined platforms. The EHR can be wonky and not intuitive. Support can be inconsistent. I've sent the same help ticket three times for assistance with Part B supplemental ERAs that don't automatically post. They say it's fixed, but it's not. They introduced the app with glitches and unfinished parts, primarily the documents and billing section. Clients can not sign documents in the phone app, which is usually their first introduction to your practice. The chat feature with clients opens as a small window you can't adjust, making it difficult to see what is being said. As a result, clients do not want to use the app much since they get a bad first taste, alienating a potentially valuable tool to your work with them. I am hopeful for improvements. Review collected by and hosted on G2.com.

It is simple, but almost too simple that it makes it complicated. Review collected by and hosted on G2.com.

Too many clicks to get to somwhere, you have to go through all these steps to get somewhere, not user friendly, many billing and claim problems. Review collected by and hosted on G2.com.

The most helpful thing about Carepaths is the ease of use.

Clinician designed

Loaded with note templates and free assessment tools

Always innovating Review collected by and hosted on G2.com.

I have been using a billing specialist who has their own system, so I don't use the billing functionality. Review collected by and hosted on G2.com.

The price. It's less expensive than other products. Review collected by and hosted on G2.com.

Too many click

Too many loading errors

Doesn't autosave pages

Too many times when it just doesn't work/system outages

Have never been able to get internal labs to work correctly

Slow reponse time from help desk Review collected by and hosted on G2.com.

Allows me to supervise trainees and allows "incident to" Medicare billing. But it's on/off when it should allow user to turn on for Medicare patients and off for others. Also like that it allows auto-posting for electronic billing. But it's not intuitive and very glitchy so we end up losing money bc the system isn't alerting us to non-payments. Review collected by and hosted on G2.com.

The customer service is TERRIBLE. Rude awful people who give standard answers instead of actually reading the help tickets. The system is WAY too glitchy and complicated to only have customer service in help tickets. They either need a call in help line or they need to improve their system! Review collected by and hosted on G2.com.

Carepaths is very affordable, provides all my practice management tools in one product, and is reliable. The support staff are very helpful and respond to my needs very quickly. Review collected by and hosted on G2.com.

CarePaths periodically updates/modifies their systems. As a non-techie, creature of habit, I struggle briefly to adapt to the changes. This is an indictment of my tech skills, not the program. Progress requires change, and I feel supported by the team when I have an issue. Review collected by and hosted on G2.com.