It's ease of setup is amazing. For a product that enables us to do so much. Right from allowing users to easily share feature requests to helping us maintain a clear roadmap, Canny is simply the best! Moreover, the fact that so many amazing features are on the free tier make it a no brainer for companies just starting out! Their support team is also super responsive and helpful Review collected by and hosted on G2.com.

Some aspects of the roadmap settings are slightly confusing and could be better communicated Review collected by and hosted on G2.com.

An easy way to gather customer feedback - just link to your custom page and ask for their feature requests. Review collected by and hosted on G2.com.

It's an outside platform and not fully integrated. I think we could build a widget - I just haven't looked into it yet! This just means we have to push customers to fill it out more than it being front and center. Review collected by and hosted on G2.com.

It focuses on a precise use case, and solves it well. Review collected by and hosted on G2.com.

I don't think the Admin UI is user-friendly.

There is no possibility to format text.

Integrations with other software are not that straight forward. Review collected by and hosted on G2.com.

It is easy to add and store customers Ideas without letting it fall on a limbo Review collected by and hosted on G2.com.

it could be easyer to share Idea blocks or pages to get more coments and feedbas using conectinos like slack or workspace. Review collected by and hosted on G2.com.

The website is user-friendly and well-designed. I liked the onboarding homepage reminder that kept me progressing through the setup steps of the tool. Once the website is shared with our clients this tool should work as expected. Having direct integration with Atlassian's JIRA means we can quickly incorporate it with our existing Sprints, Improvements, and Updates to our software products. Also, there were account-specific reminder emails to get me to not forget about the project setup. Within only a couple of weeks of intermittent work (on my part), we were able to see this system up and running. Review collected by and hosted on G2.com.

If you are transitioning from another platform like we were, there is only the option to upload feedback collected (from your previous application) but no way to upload your existing users (so they will get notified when the updates are released). And even if they are uploaded we would need a way to then associate them with each of their existing suggestions. This is the only reason I did not give them a full 10 of 10 above. Their support team did add my feedback on this issue to their feedback collection so they are proactive with these improvements. Review collected by and hosted on G2.com.

Easy to use, very user friendly, it's an amazing tool for a product backlog. We started using it as an internal tool and as we grow, we want to incorporate it into our SaaS. Review collected by and hosted on G2.com.

We want more filters, like for the size of the client, or if a feature is mandatory, it's a must-have... Review collected by and hosted on G2.com.

I like that is it is much simpler than Aha and easier to understand with less going on. It lets me and the PMs who work for me easily stay on top of requests and allows our teams to participate. Customer support can use the intercom integration, and the rest of the team can easily create posts and vote from Slack. Review collected by and hosted on G2.com.

I really disliked the steps required to use the free trial I found it to be annoying. It is also a little difficult to see all of the new items. I see the notifications but having them in a checklist-type view would be incredibly helpful. Once I open the notifications they all get marked as read and it is easy to miss things.

I also wish it was more clear how to add a vote to something on behalf of another user. I wish I could update the states that show on the public view roadmap. I want to show the things that are not yet planned. Review collected by and hosted on G2.com.

Canny's ability to gather and manage customer feedback efficiently is a standout feature. It allows businesses to prioritize product features based on real user needs, making it easier to make informed decisions. The platform's user-friendly interface and the way it facilitates direct communication between users and product teams are also highly appreciated. This ensures that feedback is not only collected but also acted upon, creating a transparent and responsive feedback loop. Review collected by and hosted on G2.com.

It is a little difficult to contact Canny Support. Review collected by and hosted on G2.com.

I found Cannh to be a good solution for providing a public feature board for users to access. The integration with my app through SSO was quick & easy. Review collected by and hosted on G2.com.

I'd love if Canny would provide me a mobile app for accessing the admin dashboard on the move. Review collected by and hosted on G2.com.

Canny's semi-self governing feature upvoting tool has been really helpful, and lets us avoid having to manually tag feedback in intercom or product board to track requests.

It makes communicating directly with users really easy, and lets you notify people when you ship what they wanted which is something we had to do manually in the past.

The fact that it also comes with a changelog is something we discovered by accident, but it's been super helpful as well. We were looking for one! Review collected by and hosted on G2.com.

Canny doesn't localize posts or the changelog. In general I think language support is the biggest gap. Review collected by and hosted on G2.com.