1. [Home](https://www.g2.com/) 2. ... 3. [Conversational Support Software](https://www.g2.com/categories/conversational-support) 4. [Build Concierge Discussions](https://www.g2.com/products/build-concierge/discuss) [ ![Build Concierge](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bba7e088a3b85053097632e46159ca74/build-concierge.jpeg "Build Concierge") ](/products/build-concierge/reviews) # Build Concierge Discussions Build Concierge is an AI -powered customer engagement platform that converts, automates, and scales, 24/7. It saves service businesses time and money by centralising and automating customer communication across calls, emails, web forms, WhatsApp, SMS, and more. It handles leads, inbound enquiries, bookings, and job creation, automatically, all in one place. Built for service-driven teams that are overwhelmed by admin, still manually creating jobs, and struggling with slow response times, Build Concierge integrates seamlessly with your existing CRM or job management system. It removes repetitive tasks and speeds up communication. Every enquiry is captured, processed, and actioned instantly. The result is greater efficiency, lower operational costs, and a consistently high-quality customer experience. With 24/7 availability and intelligent automation, Build Concierge ensures customers receive fast, accurate and consistent responses every time, helping your business scale without increasing headcount. Teams are free to focus on higher value work, while customers enjoy quicker updates, smoother service, and greater satisfaction. ![Build Concierge](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bba7e088a3b85053097632e46159ca74/build-concierge.jpeg "Build Concierge") Build Concierge Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **1** discussion ![TIM R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TIM R.") TR Loading... [TIM R.](https://www.g2.com/users/78f7c82f-6b42-492a-ac0e-ed140d5f2fda "TIM R.") • 3 days ago spare part coordinator at NWCE Foodservice Equipment More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=I%E2%80%99ve+found+Build+Concierge+easy+to+use%2C+and+I+like+how+clear+the+product+development+plans+are.+So+far%2C+I+haven%E2%80%99t+run+into+anything+I+dislike.+The+biggest+be...&title=How+has+Build+Concierge+helped+reduce+back-office+admin+work+for+your+team%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-has-build-concierge-helped-reduce-back-office-admin-work-for-your-team) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=How+has+Build+Concierge+helped+reduce+back-office+admin+work+for+your+team%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-has-build-concierge-helped-reduce-back-office-admin-work-for-your-team&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-has-build-concierge-helped-reduce-back-office-admin-work-for-your-team) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=How+has+Build+Concierge+helped+reduce+back-office+admin+work+for+your+team%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-has-build-concierge-helped-reduce-back-office-admin-work-for-your-team%0aI%E2%80%99ve+found+Build+Concierge+easy+to+use%2C+and+I+like+how+clear+the+product+development+plans+are.+So+far%2C+I+haven%E2%80%99t+run+into+anything+I+dislike.+The+biggest+be...) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=How+has+Build+Concierge+helped+reduce+back-office+admin+work+for+your+team%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-has-build-concierge-helped-reduce-back-office-admin-work-for-your-team%0aI%E2%80%99ve+found+Build+Concierge+easy+to+use%2C+and+I+like+how+clear+the+product+development+plans+are.+So+far%2C+I+haven%E2%80%99t+run+into+anything+I+dislike.+The+biggest+be...) - Copy link - [ ## How has Build Concierge helped reduce back-office admin work for your team? ](/discussions/how-has-build-concierge-helped-reduce-back-office-admin-work-for-your-team) I’ve found Build Concierge easy to use, and I like how clear the product development plans are. So far, I haven’t run into anything I dislike. The biggest benefit has been taking some back-office admin tasks off office staff so they can spend more time on customer relationships. What tasks has... 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