I appreciate Brightspot’s support team. They pay attention and help when I have questions or problems. The CMS is helpful and intuitive for editors and developers. The code is updated, and there are different components and solutions in the repositories. I can find tools in Brightspot to help manage things and launch a website or solution with my team. I also value connecting social media to the website, and the advertising features help us configure things quickly and efficiently. Review collected by and hosted on G2.com.

Some Brightspot solutions, including some AI options, are only in English, while we work in Spanish. The documentation is also in English, which can make it a little hard to finish configuration quickly. The initial setup was not easy, and it took us three months to learn how to configure everything. Review collected by and hosted on G2.com.

Brightspot is a very robust system that allows us to be able to tailor to our needs. I've been able to add custom page and content types to make content editor's jobs in managing content easier. I also like how easy it to manage multiple sites, each with its own permissions. For the most part, the form based content curation allows editors to be able to input content with minimal learning. It also allows for quicker content creation and editing. Review collected by and hosted on G2.com.

My biggest gripe about Brightspot is how the Prose Editor handles HTML tables. The existing tools are very limiting and it makes it difficult to impossible to create an accessible table. The other grip is how the editor treats everything, like headings, as enhancements, it pops an empty window when adding one, and have to click "save" just to add a heading. Review collected by and hosted on G2.com.

What I find most helpful is out-of-the-box abilities like create a site, manage the content and it's status, create new content, archive or sunset older content, and have it all hosted within the app. It is responsive. It has a learning curve, but it's not steep. Online docs and FAQ pages help with learning how to use BrightSpot. It has plugins for useful third-party apps that help to streamline your workflow. Review collected by and hosted on G2.com.

It can be difficult to wrap your head around some of the styling workflow. Handlebars was not a technology I knew a lot about and it took some time to get up to speed. Review collected by and hosted on G2.com.

Their support staff has been excellent, providing both creative and technical help, along with training and guidance for my team in learning the CMS. Another deciding factor in choosing them as a vendor was that they could both design and host our company’s websites. Review collected by and hosted on G2.com.

There have been a few instances where we’ve needed to put together a statement of work (SOW) to build custom features within the CMS for front-end display, as well as to ensure certain modules function the way we intended. Review collected by and hosted on G2.com.

I've been using module systems to create websites for a very long time. I enjoy the ease of use for each module. For the most part, stylizations and general RTE editing can all be found in the same place. This makes it easy for me to use, but also teaching others to use it. Review collected by and hosted on G2.com.

I'm frustrated when I run into simple bugs that interupt modules from working like they should. I understand this is likely caused because of the custom work we've had you do, but we often don't find these issues until after the 90 day window for fixing things. Then we're stuck having to pay again for a fix that should have been part of the original work. I hope that makes sense.

Long story short, we have a long list of silly bugs we've had to learn to deal with because we need to save our budget for more improtant things. The list of bugs we wish we didn't have to deal with includes:

* Promo text stylization not working

* Custom text on event buttons not being editable

* Promo Card description text not changing to white when selecting our brand blue color for the card

There are more and they aren't major problems, but looking at them altogether it's not very fun. Review collected by and hosted on G2.com.

Brightspot has made it very simple to get our content out there for our customers. I am a new instructional designer, and Brightspot was very easy to learn and to format our content in a consumable way. Review collected by and hosted on G2.com.

The searching within Brightspot has been a little tricky. I also would love to be able to format image sizes and I am unable to do that within Articles and Topics. Review collected by and hosted on G2.com.

Brightspot is a very flexible platform. As a non-developer product owner, I rely much less on web developers than with former CMS platforms. We are able to modify and shape-shift it for our publication's needs. Our instance is organized and programmed to serve our exact workflows and publishing rules, while still giving us access to out-of-the-box features. Review collected by and hosted on G2.com.

Users would like more out-of-the-box editing capabilities in the story body menu to make editing and formatting capabilities more comparable to MS Word. Review collected by and hosted on G2.com.

I like the custom workflows you can build for content approvals. I also like that you can copy pages and articles to work from when creating new content. You can also create tables within an article to show data. Review collected by and hosted on G2.com.

I find the UI a little clunky. To edit content on a page or article, you have to go through a lot of clicking to get into the actual text editing portion. Updating images/replacing imagery can be tricky as it requires a few different steps. Review collected by and hosted on G2.com.

The UI is clean and modern, and I really like the user management features. The tools for triaging issues are also well designed and make it easier to stay on top of incoming problems. Review collected by and hosted on G2.com.

The search modal can get pretty annoying. If I spend a few minutes crafting a search with lots of filters and then open the first result (which pops up in a modal), hitting the back button often wipes out the search and I have to start over. Review collected by and hosted on G2.com.

It's extensible and makes content relationships intuitive. For example, we run a lot of demand generation programs that utilizes form creation, sponsorship, tracking and 3rd party integrations. Brightspot powers this with an intuitive user experience. Review collected by and hosted on G2.com.

It demands more custom development when compared to other open CMS which have wider support for plugins and addons. Review collected by and hosted on G2.com.