BrightHR Reviews & Product Details

BrightHR is the UK's leading HR and health & safety software platform, helping businesses simplify people management, stay compliant, and save valuable time. Since 2015, we've been making life easier for employers with intuitive, all-in-one software solutions, and today we're proud to support more than 120,000 businesses worldwide. Our easy-to-use platform streamlines everyday HR tasks, allowing you to manage annual leave, sickness, lateness, overtime, and employee records in just a few clicks. With our mobile apps, you can stay connected and manage your workforce wherever you are. BrightHR supports every stage of the employee journey. Use Turbo Talent Navigator to attract top talent with a built-in job listing creator and applicant management tools. Once your new hires are onboard, you can plan rotas, generate payroll reports, manage absences, and keep everything organised in one central platform. Our free mobile apps, Blip and PoP, make it easy to implement digital clocking in and out, while also simplifying employee expense management. To help you stay organised, BrightHR includes unlimited cloud storage for your HR documents, giving you secure, centralised access to important records whenever you need them. Supporting employee wellbeing is just as important as managing HR. That's why your employees can access our employee assistance programme (EAP), which provides a wide range of wellbeing services, including a confidential 24/7, 365-day helpline staffed by experienced in-house counsellors, virtual GP access without the wait, and menopause support. Managing workplace health and safety is simple with BrightSafe. Create and manage risk assessments, record workplace accidents, carry out investigations, and maintain compliance with confidence through one easy-to-use system. Looking for a faster, simpler way to pay your employees accurately and on time? Meet BrightHR Payroll. By bringing your HR and payroll processes together in one place, you can streamline administration, reduce manual work, and minimise the risk of costly errors and penalties. Plus, you'll have access to expert support from CIPP-qualified payroll professionals, giving you confidence that your payroll is accurate, compliant, and hassle-free every pay day. Your business can also benefit from Bright Exchange, our exclusive staff perks platform where you can promote your business and offer discounts to a community of more than 450,000 businesses and employees. In return, your staff gain access to a wide range of exclusive offers and savings. Whenever you need expert support, BrightAdvice gives you direct access to a team of fully qualified HR and H&S experts, providing practical guidance whenever challenges arise. For instant answers, Brainbox+ uses AI to provide legally compliant guidance to your HR questions in seconds. Whether you're looking for quick advice or tackling a more complex issue, help is always at your fingertips. This includes answers t HR, health & safety and payroll questions.

Seller

BrightHR

Discussions

BrightHR Community

Languages Supported

English

Solution Type

All-in-One

Pricing

Pricing provided by BrightHR.

Basic

£4.50

Per User Per Month

View More Pricing Information

BrightHR Integrations

(6)

Verified by BrightHR

BrightHR Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is BrightHR, and what problem is it built to solve?

BrightHR is a cloud-based HR software solution designed to help businesses manage their human resources tasks more efficiently. It focuses on staff leave and absence tracking, employee scheduling, payroll, employee records, rotas, and document storage to reduce HR administration and support organization and compliance.

What languages does BrightHR support?

BrightHR supports one language: English.

What company sizes and industries is BrightHR the best fit for?

BrightHR appears most suited to smaller businesses, with positive experiences also represented among mid-market teams and across several industries. The strongest reviewer presence is among small businesses, with industry representation spanning areas such as healthcare, retail, hospitality, construction, and nonprofits.

Company size: Small businesses are the clearest cluster; mid-market teams are also represented.
Industries: Healthcare, retail, hospitality, construction, and nonprofit organizations are among the represented segments.

How long does it take to implement BrightHR across a team?

BrightHR is most often up and running in under a month, though implementation can take longer depending on the rollout. Reported go-live times include:

Time to go live	Relative frequency
Under 1 month	Most common
1–3 months	Also frequently reported
Under 1 day	Reported in some cases
3–6 months or longer	Less common

What customer support options does BrightHR provide, and how do users find the overall support experience?

BrightHR provides support through phone, email, and chat, alongside self-service resources. The support experience can be very helpful: users describe friendly, knowledgeable staff and quick answers, while others encounter delays, inconsistent guidance, or difficulty getting issues followed through—particularly with payroll or queries that cross between technical support and HR advice.

What is the experience like for teams switching to BrightHR from another tool?

Teams have moved to BrightHR to simplify HR administration, consolidate separate tools, or replace systems they found clunky, difficult to use, or costly. Previous tools mentioned include HR and leave platforms such as Breathe, Access PeopleHR, and Leave Dates, as well as spreadsheets and other separate systems. The change can bring a more accessible, broader set of HR functions into one place; some teams also describe a straightforward data transfer, while getting configured and helping staff adjust can take additional effort.

What features or capabilities could make BrightHR even more useful?

BrightHR could be more useful with greater flexibility in scheduling and in tailoring workflows to different teams. The improvement requests that come up most often include:

More adaptable scheduling: Better support for varied shift patterns, open shifts, and clearer visibility of rota gaps.
More customization and control: Flexible settings for company-specific rules, employee fields, and user permissions.
Stronger reporting: More customizable reports and options to automate routine report delivery.
A smoother mobile experience: Broader access to manager tasks on mobile and a more unified experience across the apps.

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Millie H.

Foh manager

Small-Business (50 or fewer emp.)

9/23/2026

"Makes Tracking Staff Holidays Really Easy"

4.5/5

What do you like best about BrightHR?

It makes it really easy to see when staff are on holiday. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I can sometimes find it a hard to do the rota Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Millie!

Thanks for sharing your feedback! It's amazing to hear that BrightHR has made tracking your staff holidays really easy and has helped make your time tracking more accurate. We're all about making things easier for businesses like yours so this is super encouraging for us to hear!

Please rest assured that your feedback on making rotas has been noted and passed back to our product team for their review. In the meantime please don't hesitate to reach out to us at support@brighthr.com should you need any assistance. Our team of experts are always here to help!

Thank you again for sharing your feedback with us, we hope you have a wonderful week ahead.

The BrightHR Team.

Verified User in Automotive

Small-Business (50 or fewer emp.)

10/12/2026

"BrightHR’s Helpful Leave Calendar and Great Discounts"

4.5/5

What do you like best about BrightHR?

The calendar is very helpful to see when colleagues are on annual leave, training or out sick. The different options for reasons when requesting time off and the discounts BrightHR offers. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I have nothing I dislike or have issues with BrightHR Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi there!

Thanks for taking the time to share your review with us, we really appreciate it! It's fantastic to hear that you've been enjoying BrightHR, particularly our absence tracking and calendar views. Please know that we will share your kind words with our product team, we are sure they'll be delighted to know how BrightHR is benefiting you and your business.

Thank you again for sharing your feedback, we hope you have a great week!

The BrightHR Team.

Jack S.

Logistics

Small-Business (50 or fewer emp.)

10/28/2026

"Easy Time-Off Requests and Clear Annual Leave Tracking"

4/5

What do you like best about BrightHR?

It’s easy to request time off and keep track of annual leave and when other employees take time off Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

It’s was a little confusing at first and had to get a colleague to explain everything. But once they showed me it was easy going afterwards. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Thank you for sharing your experience! We’re pleased that BrightHR makes requesting time off straightforward and gives you a clear view of your annual leave and when colleagues are away.

We appreciate that things felt a little confusing at first, and we’re glad your colleague helped you get comfortable using the system. If anything else comes up, please reach out at support@brighthr.com we’ll be happy to walk you through it.

Thanks again for your feedback. We hope BrightHR continues to make planning your time off easier!

The BrightHR Team.

Atul .

Mid-Market (51-1000 emp.)

4/20/2026

"Streamlined meeting process with BrightHR"

4.5/5

What do you like best about BrightHR?

I really love BrightHR for its streamline shift and rota planning, which makes scheduling interviews and meetings so much better than any calendar apps or platforms we've used. I also appreciate their UI and overall experience. Time and attendance are features I like too, as they're closely related to the shift planning functionality. The signup user journey was really easy and smooth, without too many forms during onboarding. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I feel like document storage could be improved, not in terms of capacity or size but the overall experience. I may be nitpicking because I use Google Drive a lot but I think there's room for improvement definitely mainly in terms of the document viewer. Because that could be very intuitive. Review collected by and hosted on G2.com.

Joey E.

Owner

Small-Business (50 or fewer emp.)

9/7/2026

"Great eLearning and Document Storage with Brain Box"

4.5/5

What do you like best about BrightHR?

Elearning, document storage, brain box .. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Once you're Onboarding you're left to it & haven't been contacted for ages now Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Joey!

Thanks for sharing your feedback with us! We're happy to hear that you find our e-learning, document storage, and Brainbox+ to be standout features, please rest assured that your kind words have been shared with our product team.

We also appreciate your comments regarding contact from our team. Following your onboarding, our team are always on hand to support as and when you need us. To keep you updated with important changes you should also be receiving our email updates. If this isn't the case please reach out at support@brighthr.com and we'll take it from there! We're always here to help.

Thank you again for sharing your feedback, we hope you have a great end to your week!

The BrightHR Team.

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

9/9/2026

"Bright HR Is Easy to Use, but Overall Experience Needs Improvement"

2.5/5

What do you like best about BrightHR?

Bright HR itself is a great system, easy to use and good for staff to request annual leave whenever they need. The payroll system has not been helpful at all. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Payroll side has been useless, had one meeting and promised 2 months dummy run and follow up meetings to check competence but noone has been in touch and due to go live soon. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi there!

Thanks for taking the time to share your invaluable feedback with us. Whilst we're happy to hear that you find BrightHR to be a great software, we are concerned to read about your experience with our payroll system.

Please rest assured that your feedback has already been shared with our team for their immediate review, however, we would also value the opportunity to address your comments with you personally. We have unfortunately been unable to identify your client account number from this review, so would be grateful if you could get in touch with us on 0161 513 1891. We sincerely hope to have the opportunity to speak with you soon!

The BrightHR Team

Amy A.

Travel Agent

Small-Business (50 or fewer emp.)

10/23/2026

"Easy to Use with Convenient Notifications"

5/5

What do you like best about BrightHR?

Easy to use with convenient notifications Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Daily updates can become a little unhelpful Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Hi Amy!

Thank you for sharing your feedback! We’re pleased that you find BrightHR easy to use and that the notifications help you stay on top of rotas and annual leave.

We also appreciate that daily updates can sometimes feel less useful. Getting the balance right matters, and we’d welcome more detail about which updates you mean. Please contact us at support@brighthr.com so we can explore whether any notification settings could better suit your needs.

Thanks again for your honest review!

The BrightHR Team.

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

10/12/2026

"Simple, Intuitive Desktop Packed with Functionality"

5/5

What do you like best about BrightHR?

A simple, intuitive desktop with lots of functionality. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I don’t have anything I dislike about it. I like what I use it for, and it works well for my needs. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Thank you for your lovely review! We’re pleased that you find BrightHR’s desktop interface intuitive and that the functionality suits your needs.

It’s great to hear that holiday and overtime tracking now involve less manual work, with notifications helping you keep on top of requests. Having fewer things to chase and remember can make a real difference to your day.

If you ever need any support, please contact us at support@brighthr.com. Thanks again for sharing your experience!

The BrightHR Team.

Verified User in Architecture & Planning

Small-Business (50 or fewer emp.)

11/3/2026

"Clear, Easy to Use, and Quick to Set Up"

4/5

What do you like best about BrightHR?

Clear, easy to use, set up in a simple way to navigate quickly to what I need Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

So far I haven't come across anything that I find challenging Review collected by and hosted on G2.com.

Response from Shelby Chadwick of BrightHR

Thanks for sharing your experience! We’re delighted BrightHR is clear, easy to navigate, and quick to set up, and that it’s helping you access important training on topics like discrimination. It’s great to hear you haven’t run into any challenges so far. If you ever need a hand or have ideas for how we can make your experience even better, we’re here to help.

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

11/3/2026

"Simple Rota System That Links Seamlessly with Clock-Ins"

4/5

What do you like best about BrightHR?

Simple rota system that links with clock ins Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

It’s split into two separate apps: one for clocking in and out, and another for the rota. Review collected by and hosted on G2.com.

Response from Shelby Chadwick of BrightHR

Thanks for sharing your experience! We’re glad the rota and clock-in features have helped move you away from paper and streamline staff costs. We appreciate your feedback about the two apps, we will pass this onto the team.