BrightHR Reviews & Product Details

BrightHR is the UK's leading HR and health & safety software platform, helping businesses simplify people management, stay compliant, and save valuable time. Since 2015, we've been making life easier for employers with intuitive, all-in-one software solutions, and today we're proud to support more than 120,000 businesses worldwide. Our easy-to-use platform streamlines everyday HR tasks, allowing you to manage annual leave, sickness, lateness, overtime, and employee records in just a few clicks. With our mobile apps, you can stay connected and manage your workforce wherever you are. BrightHR supports every stage of the employee journey. Use Turbo Talent Navigator to attract top talent with a built-in job listing creator and applicant management tools. Once your new hires are onboard, you can plan rotas, generate payroll reports, manage absences, and keep everything organised in one central platform. Our free mobile apps, Blip and PoP, make it easy to implement digital clocking in and out, while also simplifying employee expense management. To help you stay organised, BrightHR includes unlimited cloud storage for your HR documents, giving you secure, centralised access to important records whenever you need them. Supporting employee wellbeing is just as important as managing HR. That's why your employees can access our employee assistance programme (EAP), which provides a wide range of wellbeing services, including a confidential 24/7, 365-day helpline staffed by experienced in-house counsellors, virtual GP access without the wait, and menopause support. Managing workplace health and safety is simple with BrightSafe. Create and manage risk assessments, record workplace accidents, carry out investigations, and maintain compliance with confidence through one easy-to-use system. Looking for a faster, simpler way to pay your employees accurately and on time? Meet BrightHR Payroll. By bringing your HR and payroll processes together in one place, you can streamline administration, reduce manual work, and minimise the risk of costly errors and penalties. Plus, you'll have access to expert support from CIPP-qualified payroll professionals, giving you confidence that your payroll is accurate, compliant, and hassle-free every pay day. Your business can also benefit from Bright Exchange, our exclusive staff perks platform where you can promote your business and offer discounts to a community of more than 450,000 businesses and employees. In return, your staff gain access to a wide range of exclusive offers and savings. Whenever you need expert support, BrightAdvice gives you direct access to a team of fully qualified HR and H&S experts, providing practical guidance whenever challenges arise. For instant answers, Brainbox+ uses AI to provide legally compliant guidance to your HR questions in seconds. Whether you're looking for quick advice or tackling a more complex issue, help is always at your fingertips. This includes answers t HR, health & safety and payroll questions.

Seller

BrightHR

Discussions

BrightHR Community

Languages Supported

English

Solution Type

All-in-One

Pricing

Pricing provided by BrightHR.

Basic

£4.50

Per User Per Month

View More Pricing Information

BrightHR Integrations

(6)

Verified by BrightHR

BrightHR Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is BrightHR, and what problem is it built to solve?

BrightHR is a cloud-based HR software solution designed to help businesses manage their human resources tasks more efficiently. It focuses on staff leave and absence tracking, employee scheduling, payroll, employee records, rotas, and document storage to reduce HR administration and support organization and compliance.

What languages does BrightHR support?

BrightHR supports one language: English.

What company sizes and industries is BrightHR the best fit for?

BrightHR appears most suited to smaller businesses, with positive experiences also represented among mid-market teams and across several industries. The strongest reviewer presence is among small businesses, with industry representation spanning areas such as healthcare, retail, hospitality, construction, and nonprofits.

Company size: Small businesses are the clearest cluster; mid-market teams are also represented.
Industries: Healthcare, retail, hospitality, construction, and nonprofit organizations are among the represented segments.

How long does it take to implement BrightHR across a team?

BrightHR is most often up and running in under a month, though implementation can take longer depending on the rollout. Reported go-live times include:

Time to go live	Relative frequency
Under 1 month	Most common
1–3 months	Also frequently reported
Under 1 day	Reported in some cases
3–6 months or longer	Less common

What customer support options does BrightHR provide, and how do users find the overall support experience?

BrightHR provides support through phone, email, and chat, alongside self-service resources. The support experience can be very helpful: users describe friendly, knowledgeable staff and quick answers, while others encounter delays, inconsistent guidance, or difficulty getting issues followed through—particularly with payroll or queries that cross between technical support and HR advice.

What is the experience like for teams switching to BrightHR from another tool?

Teams have moved to BrightHR to simplify HR administration, consolidate separate tools, or replace systems they found clunky, difficult to use, or costly. Previous tools mentioned include HR and leave platforms such as Breathe, Access PeopleHR, and Leave Dates, as well as spreadsheets and other separate systems. The change can bring a more accessible, broader set of HR functions into one place; some teams also describe a straightforward data transfer, while getting configured and helping staff adjust can take additional effort.

What features or capabilities could make BrightHR even more useful?

BrightHR could be more useful with greater flexibility in scheduling and in tailoring workflows to different teams. The improvement requests that come up most often include:

More adaptable scheduling: Better support for varied shift patterns, open shifts, and clearer visibility of rota gaps.
More customization and control: Flexible settings for company-specific rules, employee fields, and user permissions.
Stronger reporting: More customizable reports and options to automate routine report delivery.
A smoother mobile experience: Broader access to manager tasks on mobile and a more unified experience across the apps.

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Verified User in Automotive

Small-Business (50 or fewer emp.)

10/28/2026

"Great UI and Google Calendar sync, but bank holidays and leave reasons need work"

3.5/5

What do you like best about BrightHR?

I like the calendar and that you can sync it with google calendar. UI is good. Performance has been fine so far. I don't know about the pricing. Have not needed support yet and AI does not seem very involved. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

It is not synced to the bank holidays in my country and there should be more reasons to take leave. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Thank you for your review! We’re pleased that you like BrightHR’s interface and Google Calendar sync, and that the calendar helps you see who’s out of the office and plan your leave.

We also appreciate your feedback about bank holidays in your country and the range of leave reasons available. Having these reflect your team’s needs is important. Please contact us at support@brighthr.com so we can review your calendar setup and discuss the leave options you’d find useful.

Thanks again for sharing what’s working well and where you’d like to see improvements!

The BrightHR Team.

Evan L.

warranty man

Small-Business (50 or fewer emp.)

10/16/2026

"Best app ever"

4.5/5

What do you like best about BrightHR?

Very clean, simple layout. It’s never made going on easier. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I don't dislike anything about the app and have no complaints. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Hi Evan!

Thank you for your lovely review! “Best app ever” is fantastic feedback, and we’re delighted that BrightHR’s clean, simple layout makes it so easy for you to use.

It’s great to hear that booking holidays and discussing time off with your manager is now easier. We want everyday tasks like these to feel straightforward, so your comments mean a lot to us.

If you ever need a hand, you can reach us at support@brighthr.com. Thanks again, and enjoy your next well-earned holiday!

The BrightHR Team

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

10/8/2026

"Brights’ 24/7 Support Goes Above and Beyond"

5/5

What do you like best about BrightHR?

Brights go above and beyond to help, i have found the service very useful and the fact that they are open 24/7 is brilliant as my shelter runs 24/7 Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

the wait time to get a call back, as there was one time i was waiting for someone to call me back to give me advice and they still hadnt called after 10 hours. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi there!

Thank you for taking the time to share your review with us, we really appreciate it! We're delighted to know that you have found our support teams to consistently go above and beyond. We are committed to ensuring that our clients receive expert, round the clock employment law advice, so this is great to hear.

However, we also appreciate your feedback regarding call back times. We always aim to return calls promptly where you are unable to reach one of our advisors. It' important to us that we look into what may have gone wrong here, so please rest assured that we will be taking some time to review this internally.

Should you need any further support in the meantime, please don't hesitate to reach out to us at support@brighthr.com.

Thank you again for sharing your review with us, we hope you have a great week ahead!

The BrightHR Team.

Chris J.

Physiotherapist

Small-Business (50 or fewer emp.)

9/30/2026

"They Truly Cared About Our Business"

4.5/5

What do you like best about BrightHR?

They cared about us as an individual business Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

So far, I haven’t had any issues, and there’s nothing I dislike. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Chris!

Thanks for taking the time to share your feedback with us, we really appreciate it! It's fantastic to hear that you feel BrightHR truly cares for your business. It is our mission to make you life easier and give you the peace of mind you need to focus on running you business with confidence. Please rest assured that we are always here should you need any support.

Thank you again for sharing your feedback with us, we hope you have a great end to your week!

The BrightHR Team.

Verified User in Renewables & Environment

Small-Business (50 or fewer emp.)

10/30/2026

"Easy to Use Time Tracking with Reliable Geofencing"

5/5

What do you like best about BrightHR?

It’s easy to use, clocking in and out can’t be faked, with the geofencing map! Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

When I have to input hours manually, I have to click on the staff member, then add shift, but then I have to put the staff member in again Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Thank you for sharing your feedback! We’re pleased that you find BrightHR easy to use and that geofencing gives you greater confidence in your team’s clocking-in records. It’s also great to hear that seeing shift conflicts helps you manage annual leave requests.

We appreciate you highlighting the extra step when adding hours manually. Having to select the same employee again sounds repetitive, and we understand why you’d like this to be simpler. Please contact us at support@brighthr.com so we can look at the process with you and explore whether we can help reduce those steps.

Thanks again for your thoughtful review!

The BrightHR Team.

Verified User in Furniture

Mid-Market (51-1000 emp.)

10/19/2026

"Easy App Access and Handy Clock-In Tool"

4/5

What do you like best about BrightHR?

Easy access through the app, and I like that I can also use it as a clock-in tool. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

There’s no automation to have reports emailed automatically on a set schedule. Also, team notifications can’t be sent individually to specific team members, and the 176-character limit is too short to communicate messages clearly. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Hi there!

Thank you for sharing your feedback! We’re pleased that accessing BrightHR through the app and using the clock-in tool is convenient for you. It’s also great to hear that holiday bookings are straightforward and that managers find the team overview useful.

We appreciate your specific suggestions about scheduled email reports, notifications for individual team members and the message character limit. We understand how these changes could help you save time and communicate more clearly with your team.

If you’d like to discuss these requirements further, please contact us at support@brighthr.com so we can better understand your needs and explore any options available within your setup.

Thanks again for your thoughtful review!

The BrightHR Team.

Natalie H.

Trade Sales

Small-Business (50 or fewer emp.)

10/26/2026

"Easy Setup and Helpful Tracking, Though Guidance Could Improve"

5/5

What do you like best about BrightHR?

BrightHR helps me keep on track of my daily tasks, and I can track everything. I think it’s a really good platform to use for work, and the initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

BrightHR can sometimes be a little confusing, and I feel like more step-by-step guidance would help. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Thank you for sharing your feedback! We’re pleased that getting started with BrightHR was easy and that the platform helps you stay on top of your daily tasks.

We also appreciate your suggestion for more step-by-step guidance. We understand how frustrating it can be when something feels confusing, and we’d be happy to walk you through any areas where you need a hand. Please reach out at support@brighthr.com so we can offer guidance relevant to you.

Thanks again for your thoughtful review. We look forward to helping you feel more confident using BrightHR!

The BrightHR Team.

Remo P.

Small-Business (50 or fewer emp.)

10/12/2026

"Intuitive and Cost-Effective HR Management"

5/5

What do you like best about BrightHR?

I find BrightHR very intuitive, and it's easy for us to use the system quickly without any resistance from the staff. The people we’ve interacted with from BrightHR have been really impressive and helpful. Everything has been pretty straightforward, and the system does exactly what we need it to do without any fuss. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Nil Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Remo!

Thanks for taking the time to share your feedback with us, we really appreciate it! It's brilliant to know that you find BrightHR to be an intuitive and cost effective way to manage your HR. It is our utmost priority to streamline and simplify HR processes to give you confidence in your compliance and give you the time back to focus on your business, so this is super encouraging to hear!

It's also great to hear that our support team have been impressive throughout your experience with us, please rest assured that we will share your kind words with them.

Thank you again for sharing your feedback with us, we hope you have a great week!

The BrightHR Team.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

10/21/2026

"Reassuring HR Helpline with Expert Advice When You Need It"

4/5

What do you like best about BrightHR?

It is reassuring knowing that I am able to call the helpline whenever a HR/employment issue arises, and receive expert advice. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

The only downside is that it is not entirely clear how to make the most use of all the benefits. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Hi there!

Thank you for your thoughtful review! We’re delighted that knowing expert advice is a phone call away gives you reassurance when HR or employment issues arise. It’s great to hear that our support helps you manage these responsibilities without needing to build that expertise on your own.

We also appreciate your feedback about making the most of your benefits. We’d be happy to help you understand what’s included in your package and identify the features most useful to your business. Please reach out at support@brighthr.com so we can guide you through them.

Thanks again for choosing BrightHR. We look forward to helping you get even more from your service!

The BrightHR Team.

Verified User in Renewables & Environment

Small-Business (50 or fewer emp.)

9/16/2026

"Simple, Time-Saving HR Software with Xero Integration."

4/5

What do you like best about BrightHR?

Compared to other HR software Bright HR is simple to use, the system is clear, straight forward and I do believe saves time. Integrating with Xero is a huge plus and contributes to a very useful platform. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

It is expensive when compared to its competitors. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi there!

Thank you for taking the time to share your feedback with us, we really appreciate it. It's great to hear that you find BrightHR simple, straight forward, and time saving. It's also good to know that the Xero integration is particularly useful for you and your business! At BrightHR it's our mission to streamline HR and H&S processes for our clients, so this is really encouraging for us to hear.

Furthermore, we appreciate your comments regarding costs. We understand that this is an important consideration for any business, so we aim to keep our pricing competitive and reflective of the level of service we provide. Please rest assured that your feedback has been passed back to the relevant teams for their review.

Thank you again for sharing your feedback with us. We hope you have a wonderful weekend ahead!

The BrightHR Team.