BrightHR Reviews & Product Details

BrightHR is the UK's leading HR and health & safety software platform, helping businesses simplify people management, stay compliant, and save valuable time. Since 2015, we've been making life easier for employers with intuitive, all-in-one software solutions, and today we're proud to support more than 120,000 businesses worldwide. Our easy-to-use platform streamlines everyday HR tasks, allowing you to manage annual leave, sickness, lateness, overtime, and employee records in just a few clicks. With our mobile apps, you can stay connected and manage your workforce wherever you are. BrightHR supports every stage of the employee journey. Use Turbo Talent Navigator to attract top talent with a built-in job listing creator and applicant management tools. Once your new hires are onboard, you can plan rotas, generate payroll reports, manage absences, and keep everything organised in one central platform. Our free mobile apps, Blip and PoP, make it easy to implement digital clocking in and out, while also simplifying employee expense management. To help you stay organised, BrightHR includes unlimited cloud storage for your HR documents, giving you secure, centralised access to important records whenever you need them. Supporting employee wellbeing is just as important as managing HR. That's why your employees can access our employee assistance programme (EAP), which provides a wide range of wellbeing services, including a confidential 24/7, 365-day helpline staffed by experienced in-house counsellors, virtual GP access without the wait, and menopause support. Managing workplace health and safety is simple with BrightSafe. Create and manage risk assessments, record workplace accidents, carry out investigations, and maintain compliance with confidence through one easy-to-use system. Looking for a faster, simpler way to pay your employees accurately and on time? Meet BrightHR Payroll. By bringing your HR and payroll processes together in one place, you can streamline administration, reduce manual work, and minimise the risk of costly errors and penalties. Plus, you'll have access to expert support from CIPP-qualified payroll professionals, giving you confidence that your payroll is accurate, compliant, and hassle-free every pay day. Your business can also benefit from Bright Exchange, our exclusive staff perks platform where you can promote your business and offer discounts to a community of more than 450,000 businesses and employees. In return, your staff gain access to a wide range of exclusive offers and savings. Whenever you need expert support, BrightAdvice gives you direct access to a team of fully qualified HR and H&S experts, providing practical guidance whenever challenges arise. For instant answers, Brainbox+ uses AI to provide legally compliant guidance to your HR questions in seconds. Whether you're looking for quick advice or tackling a more complex issue, help is always at your fingertips. This includes answers t HR, health & safety and payroll questions.

Seller

BrightHR

Discussions

BrightHR Community

Languages Supported

English

Solution Type

All-in-One

Pricing

Pricing provided by BrightHR.

Basic

£4.50

Per User Per Month

View More Pricing Information

BrightHR Integrations

(6)

Verified by BrightHR

BrightHR Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is BrightHR, and what problem is it built to solve?

BrightHR is a cloud-based HR software solution designed to help businesses manage their human resources tasks more efficiently. It focuses on staff leave and absence tracking, employee scheduling, payroll, employee records, rotas, and document storage to reduce HR administration and support organization and compliance.

What languages does BrightHR support?

BrightHR supports one language: English.

What company sizes and industries is BrightHR the best fit for?

BrightHR appears most suited to smaller businesses, with positive experiences also represented among mid-market teams and across several industries. The strongest reviewer presence is among small businesses, with industry representation spanning areas such as healthcare, retail, hospitality, construction, and nonprofits.

Company size: Small businesses are the clearest cluster; mid-market teams are also represented.
Industries: Healthcare, retail, hospitality, construction, and nonprofit organizations are among the represented segments.

How long does it take to implement BrightHR across a team?

BrightHR is most often up and running in under a month, though implementation can take longer depending on the rollout. Reported go-live times include:

Time to go live	Relative frequency
Under 1 month	Most common
1–3 months	Also frequently reported
Under 1 day	Reported in some cases
3–6 months or longer	Less common

What customer support options does BrightHR provide, and how do users find the overall support experience?

BrightHR provides support through phone, email, and chat, alongside self-service resources. The support experience can be very helpful: users describe friendly, knowledgeable staff and quick answers, while others encounter delays, inconsistent guidance, or difficulty getting issues followed through—particularly with payroll or queries that cross between technical support and HR advice.

What is the experience like for teams switching to BrightHR from another tool?

Teams have moved to BrightHR to simplify HR administration, consolidate separate tools, or replace systems they found clunky, difficult to use, or costly. Previous tools mentioned include HR and leave platforms such as Breathe, Access PeopleHR, and Leave Dates, as well as spreadsheets and other separate systems. The change can bring a more accessible, broader set of HR functions into one place; some teams also describe a straightforward data transfer, while getting configured and helping staff adjust can take additional effort.

What features or capabilities could make BrightHR even more useful?

BrightHR could be more useful with greater flexibility in scheduling and in tailoring workflows to different teams. The improvement requests that come up most often include:

More adaptable scheduling: Better support for varied shift patterns, open shifts, and clearer visibility of rota gaps.
More customization and control: Flexible settings for company-specific rules, employee fields, and user permissions.
Stronger reporting: More customizable reports and options to automate routine report delivery.
A smoother mobile experience: Broader access to manager tasks on mobile and a more unified experience across the apps.

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Jacob D.

Finance Officer

Small-Business (50 or fewer emp.)

9/7/2026

"Simplifies HR with Stellar Support"

5/5

What do you like best about BrightHR?

I love how BrightHR simplifies HR administration, especially when it comes to holiday tracking and managing employee records; it really saves us time. The praise function and the mandatory leave features stand out for me as well. Setting up BrightHR was easy, and the staff were helpful during the process. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I think the enhanced permissions in BrightHR could be better. For example, if an admin is managing another admin, their holiday requests just get automatically approved without going through any approval process. This is something I find quite problematic. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Jacob!

Thanks for taking the time to share your feedback with us. We're happy to hear that BrightHR has helped you simplify your HR admin and saves you time throughout your day! It's also brilliant to hear that our praise and mandatory leave features have stood out to you.

We sincerely appreciate your feedback regarding enhanced permissions for your users and can understand how these could help you streamline your processes even further! Please rest assured that this has been noted and shared with our product team for their review. All our updates are fuelled by user feedback and we're constantly looking for ways to enhance our user experiences, so feedback such as yours is invaluable to us.

Thanks again for your kind words, we hope you have a wonderful rest of your day!

The BrightHR Team.

Verified User in Construction

Mid-Market (51-1000 emp.)

9/4/2026

"Easy holiday booking and good interface, but Employment Advice needs improvement"

3.5/5

What do you like best about BrightHR?

The app and web interface are user-friendly, and booking holidays is easy and straightforward. Happy with the product in terms of the system but disappointed in the HR advice. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

The BrightHR employment advice is poor. It’s subcontracted out to Peninsula, and the service you get from them isn’t great. The advice often lacks depth and detail, and many aspects aren’t covered as standard. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi there!

Thanks for taking the time to share your invaluable feedback with us! We're thrilled to hear that you find our app and web interface easy to use, however, we're sorry to hear that you were disappointed with the HR advice you received. At BrightHR we have a dedicated team of advisors here to support you, but our collaboration with Peninsula means that you can receive prompt, expert advice when HR problems arise unexpectedly.

We are committed to providing our clients with comprehensive and unwavering HR support, so it's important to us that we investigate what went wrong here. Unfortunately we haven't been unable to identify your client account number from this review, so we'd be grateful if could you reach out to us on 0161 513 189. We hope to have the opportunity to help put things right!

Thank you again for your feedback and we hope you have a great end to your week.

The BrightHR Team.

Markas M.

Operations manager

Small-Business (50 or fewer emp.)

10/28/2026

"Quick, Professional Support with Helpful Advice"

4.5/5

What do you like best about BrightHR?

Quick response, good advise and professional people on the other side of the line. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Sometimes information contradicts when asked few of Bright employees about the same topic. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Thank you for sharing your review! We’re pleased that you value our team’s quick responses, professional approach and advice when handling difficult matters such as disciplinary cases and outcomes.

We’re sorry to hear that you’ve sometimes received conflicting information on the same topic. Clear, consistent guidance matters, particularly in sensitive situations. Please contact us at support@brighthr.com with the relevant details so we can look into this and help clarify any outstanding questions.

Thank you again for your honest feedback. We appreciate the opportunity to improve your experience.

The BrightHR Team.

Sophie S.

Human Resources Manager

Mid-Market (51-1000 emp.)

10/27/2026

"Easy to Navigate for Managers, Employees, and Admins"

5/5

What do you like best about BrightHR?

It’s easy to navigate for managers, employees, and admin users. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

The leavers process for removing future holiday is not automated. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Thank you for your thoughtful review! We’re pleased that managers, employees and admins all find BrightHR easy to navigate, and that keeping employee information and absence tracking together is working well for your team.

We also appreciate your feedback about removing future holiday bookings when an employee leaves. We understand how automating this step could save time and reduce manual work. Please contact us at support@brighthr.com if you’d like guidance on managing these bookings as part of the leavers process.

Thanks again for sharing your experience and highlighting where we could improve!

The BrightHR Team.

Verified User in Cosmetics

Mid-Market (51-1000 emp.)

Originally submitted 9/25/2026

"Review of a Finance Leader"

1/5

What do you like best about BrightHR?

The experience is integrated 'stack' across a Windows app, an iOS app, and a website.

The UI is nice. I have never had a performance issue.

The training was quite comprehensive and well delivered Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Blip should check in/out automatically based on location

I can't find a check out button on the app when I have just left the premises. So it ends up forcing me to stay checked in until I return the next day. Pointless. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi there!

Thanks for taking the time to share your feedback with us. We're delighted to hear that you find our integrated stack of applications and their easy UI's to be great! It's also great to know that you found your initial training comprehensive and well delivered, please rest assured that we will share your kind words with the team.

However, we're sorry to hear that you feel let down by Blip. Where geofencing is enabled, Blip currently prompts you to clock in or out when you leave a set geofenced area. Where you are unable to clock out you should be able to submit a time adjustment request for your manager to approve. With this being said, we are all about making things easier and we use client feedback such as yours to power each and every one of our product updates. We are working on some exciting updates to our Blip app so please keep your eyes peeled!

In the meantime if you need any support, please don't hesitate to reach out to us at support@brighthr.com we are always happy to help!

The BrightHR Team.

Verified User

Small-Business (50 or fewer emp.)

9/14/2026

"Effortless Payroll Management, Room for Onboarding Improvement"

4/5

What do you like best about BrightHR?

I like how simple the BrightHR platform is to use. I appreciate being able to manage payroll in-house, which really simplifies our operations. It's also great that I can review expenses easily. I find it very handy to share files at the click of a button, and users can acknowledge and read them quickly. I was very impressed with the payroll specialist; they were brilliant at helping during the initial setup. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Sometimes, BrightHR can be glitchy when onboarding new employees on the data, which disrupts the process. I think they could improve it by simplifying the process of adding to payroll and ensuring that the tax code pulls through automatically. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi there!

Thanks for sharing this great feedback, we really appreciate it. It's wonderful to know that BrightHR has made your payroll management effortless and also that our specialists have been brilliant during your set up. Our utmost priority is to help clients streamline their processes, so this is fantastic to hear.

We also appreciate your comments regarding the onboarding process for your new employees. We recognise the importance of ensuring this set up is as smooth as possible for both you and your team members, so we have shared this with our development team for their review. Should you need any further support in the meantime, please do not hesitate to reach out to us at support@brighthr.com. We are always happy to help!

Thank you again for sharing your invaluable feedback with us, we hope you have a great weekend ahead.

The BrightHR Team.

Tori O.

CEO

Small-Business (50 or fewer emp.)

10/12/2026

"Very Useful Policy and Letter Template Document Base"

4/5

What do you like best about BrightHR?

The document base with policies and letter templates has been very useful Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

We don't dislike anything, the calls sometimes take a while to connect but it isn't a major issue Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Tori!

Thank you so much for taking the time to share your invaluable feedback with us. We're delighted to know that you have been enjoying BrightHR and that our library of documents/ templates has been particularly useful.

Please rest assured that your comments regarding call connection times has been duly noted and shared with the relevant team for their review! We appreciate any opportunity to help improve our client experiences, so thank you for bringing this to our attention.

Thank you again for your feedback, we hope you have a great week.

The BrightHR Team.

Verified User in Veterinary

Small-Business (50 or fewer emp.)

10/30/2026

"Bright HR Simplifies Rotas, Leave, and Sickness Tracking"

4/5

What do you like best about BrightHR?

Bright HR makes it easy to manage my team’s rotas, annual leave, sickness, and more. It calculates everything for me, which makes planning and staying organised much easier. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I find switching between the different Bright apps a bit clunky and not as smooth as I’d like. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Thank you for your thoughtful review! We’re delighted that BrightHR makes managing your team’s rotas, annual leave and sickness easier, and that the calculations help you stay organised. It’s especially good to hear that duplicating rotas for future schedules saves you so much time.

We also appreciate your comments about switching between the Bright apps feeling clunky. Please contact us at support@brighthr.com with details of where the process feels awkward, so we can better understand your experience and offer guidance.

Thanks again for sharing your feedback and for choosing BrightHR!

The BrightHR Team.

Alana H.

Director

Small-Business (50 or fewer emp.)

10/19/2026

"Instant Human Connection, Every Time"

5/5

What do you like best about BrightHR?

Immediately getting to connect with humans. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Nothing really - I find them straightforward and supportive and quick to reply. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Hi Alana!

Thank you for your lovely review! We’re delighted that being able to connect with a real person quickly has made a difference, and that you’ve found our team straightforward and supportive.

Payroll setup can feel confusing, so it’s particularly reassuring to hear that contacting our team helped you work through it. We’re pleased we could make the process easier for you.

If you need any further help, please reach out at support@brighthr.com. Thanks again for sharing your experience!

The BrightHR Team.

Trần T.

Warehouse manager

Small-Business (50 or fewer emp.)

10/16/2026

"Bright HR Makes Booking Time Off Effortless"

4.5/5

What do you like best about BrightHR?

Very easy to book days off and manage when my employees are off work Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I have zero issues or complaints about Bright HR Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Hi Trần!

Thank you for sharing your experience! We’re pleased to hear that BrightHR makes booking time off effortless and gives you a clear view of when your employees are away.

It’s especially great to know that this is helping you plan cover and keep your team fully staffed. Making leave easier to manage for everyone is exactly what we aim for.

If you ever need any support, please get in touch at support@brighthr.com. Thanks again for your lovely feedback!

The BrightHR Team