Upserve Reviews & Product Details

Upserve POS is the industry-leading, cloud-based Point-of-Sale (POS) system used by thousands of restaurants with a passion for providing remarkable hospitality. Designed by restaurateurs for restaurateurs, Upserve POS merges an easy-to-use interface with modern capabilities so you get smooth operations and the ability to focus on your people and guest experience. Combined with Upserve HQ and payment processing, this is the only complete restaurant management solution in the industry, purpose-built for the restaurateur.

Seller

Upserve

Discussions

Upserve Community

Solution Type

All-in-One

Overview by

Lauren Alphonse (Marketing Program Manager, Customer Success at Upserve)

Pricing

Pricing provided by Upserve.

Upserve GO

Free

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Upserve Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Upserve, and what problem is it built to solve?

Upserve is a restaurant management platform built to help restaurateurs streamline operations, improve customer experiences, and manage business performance. It brings together restaurant tools such as point of sale, analytics, inventory management, and employee scheduling.

What company sizes and industries is Upserve the best fit for?

Upserve is best represented among small businesses, particularly restaurant and hospitality operators. The reviewer-reported fit clusters around these segments:

Company size: Small businesses.
Industry: Restaurants, food and beverage, and hospitality.

How long does it take to implement Upserve across a team?

Implementation is most commonly reported as taking less than a month, with some teams getting live in under a day and others taking longer. The reported timing clusters are:

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported
1–3 months	Less common

What customer support options does Upserve provide, and how do users find the overall support experience?

The support experience is uneven. Users describe helpful, responsive support, but others report trouble reaching the team, slow follow-up, or less satisfactory help after launch.

What is the experience like for teams switching to Upserve from another tool?

Switching to Upserve has meant moving from older, hardware-based or less restaurant-focused systems toward a cloud-based POS with more accessible reporting and simpler day-to-day use. Prior systems mentioned include legacy restaurant platforms such as Aloha and Micros, as well as other POS tools like Square, Lavu, Clover, and SpotOn. Users value the easier menu updates, staff training, and access to business data, though the transition has not always been smooth and reliability or support issues can complicate the change.

What features or capabilities could make Upserve even more useful?

The most useful improvements would make common restaurant workflows more flexible and reduce friction in setup and daily operations. Recurring requests include:

Make it easier to split individual items across checks and manage open tabs, seats, and table workflows.
Simplify menu setup and support more flexible scheduling for specials and price changes.
Expand reporting options, including more customizable reports and easier access to transaction details.
Improve offline reliability and connectivity so service is less disrupted when networks or systems have problems.
Add or strengthen integrations for areas such as accounting, payroll, and online ordering.

G2 reviews are authentic and verified.

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Matt T.

Investor

Mid-Market (51-1000 emp.)

4/30/2026

"Helpful Restaurant Management Software That’s Helped Grow My Business"

5/5

What do you like best about Upserve?

Restaurant management software. The Merchant Cash Advance has been very helpful in growing my business. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Nothing comes to mind. We are satisfied. Review collected by and hosted on G2.com.

Atsuko K.

Director of Operations, Treasurer

Mid-Market (51-1000 emp.)

7/28/2024

"Upserve POS Experiences"

4/5

What do you like best about Upserve?

Pretty Easy and clear Reporting system, and basic Integration is available Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Customer Support once the launch period is ended Review collected by and hosted on G2.com.

Deepak g.

Senior Executives

Market Research

Small-Business (50 or fewer emp.)

8/18/2023

"Upserve Light speed to Light down"

3/5

What do you like best about Upserve?

- Upserve was Working Light Speed on its Own Way

- Table Marking and Blocking Service have been good features

- Helped to Learn the Analytics of Ups and Downs of the Business

- Good addition of POS

- Customized Integration Service Review collected by and hosted on G2.com.

What do you dislike about Upserve?

- After Acquiring Breadcrumb POS in 2016 Service were been worst than Ever

- Support/Help desk is a major Failure to them & this MADe us Mad to get rid of this service Review collected by and hosted on G2.com.

Jack U.

CIO / Transformation Leader

Small-Business (50 or fewer emp.)

7/21/2022

"Modernization for POS"

4.5/5

What do you like best about Upserve?

Software is intuitive and easy to learn! Review collected by and hosted on G2.com.

What do you dislike about Upserve?

We are struggling with consultant availability due to their location. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

1/7/2021

"Performing intelligent data transfers you achieve sales success through upserver."

4.5/5

What do you like best about Upserve?

I like upserver because its artificial intelligence potential can repair order guidance sectors, value extensions of internal control of assisted programming orders, systematization of sales code reading, intuitive backups of local analysis methodologies, processing of negotiation percentages in the cloud, independent management of a collaborative interface, Robust browsing opportunities performance training, pre-determined coupon applications, electronic payment ticket references, online order authentication, automatic menu exchanges, email-driven fault reports, frequent purchase card credit assignments, are recognized as part of the best tools demonstrated by this network server. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

The upserver software at my company has been deconfigured due to a business support error, where not all meal delivery orders are made in real time, as some tend to be delayed due to a failure of organizational order dimensions, and decreases in operational relevance through the restaurant's online digital sales portal are beginning to emerge, making customers tend to prefer to link their orders to a direct server in relation to the main panel of the nearest branch, which represents an uncoordinated follow-up of purchases via the Internet, so a professional financing presentation molding activation should be incorporated to grant orders easily and quickly. Review collected by and hosted on G2.com.

Recommendations to others considering Upserve:

I recommend the features included in the upserver's programming since its order prioritization scheme, product delivery tracking, proven billing source planning, restaurant homepage design assistance, computerized mobile access distinctions, alternative customer documentation management, grouped inventory extensions, separation of commercial reports of qualified sales, opening of unified deliveries for the transference of scores of attention to the client, activation of managers of restoration of portfolios of negotiation, formats of accounting of costs, distribution of prices of the gastronomic area, systematization of automatic points of sale, they develop the capacity of purchase of the users within my food trade. Review collected by and hosted on G2.com.

What problems is Upserve solving and how is that benefiting you?

Upserver in my company is part of the unique and personalized e-commerce control management of my company, where thanks to its base operation, I can establish customer service molding patterns in a robotic way with pre-determined answers for my clients' doubts, fast food payment transaction dialing, structured worldwide gastronomic relevance from different countries, Management of permits for the qualification of resources for the anticipated visualization of dishes incorporated to the menu of my restaurant, procedures for the purchase of liquors with prioritization of financial laws, incorporation of discounts and personalized price offers, are part of the incredible level of negotiation induced by this programming in relation to my gastronomic work. Review collected by and hosted on G2.com.

Lara R.

Small-Business (50 or fewer emp.)

12/1/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Execute card payments in the restaurant"

4/5

What do you like best about Upserve?

The app for our iPad works fine - the initial installation was fast. We have created all tables and can now make payments very quickly. The quick function for splitting invoices is very helpful and makes our work easier. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Sometimes there are connection failures and payments have to be made again - especially the swipe function does not always work. Review collected by and hosted on G2.com.

Bill C.

Operations Manager

Small-Business (50 or fewer emp.)

10/8/2020

"Use Upserve!"

4.5/5

What do you like best about Upserve?

It's inventory tracking and integration make loss prevention and inventory on a monthly basis a breeze. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Would like to see more options for Units of Measure built in and two way syncing between the POS and Inventory system would be a huge help in pricing before implementing recipes Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

12/20/2020

"Upserve helps our business with a seamless POS system that facilitates easy user access"

4.5/5

What do you like best about Upserve?

Upserve has a very user-friendly interface making it easy to update menus and analyze sales data Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Often this program has issues with internet connectivity making it hard to process credit card transactions after the device used reconnects to the network. We have lost a few sales due to the credit card data transfer from offline to online Review collected by and hosted on G2.com.

Recommendations to others considering Upserve:

If you want a user-friendly experience for your staff, Upserve is for you. Review collected by and hosted on G2.com.

What problems is Upserve solving and how is that benefiting you?

Easier data analysis for total production and easy to use touchscreen interface, all of our staff adjusted to this new system flawlessly Review collected by and hosted on G2.com.

Ed M.

Director of Hospitality & Taproom Service

Small-Business (50 or fewer emp.)

8/24/2020

"UpServe for Brewery!"

5/5

What do you like best about Upserve?

Ease of use. Quick to update with new items. Help Desk is amazing! Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Inventory control on preorders for upcoming dates. Inventory does not deplete until day of sale, not day of order. Makes tracking real inventory very difficult. Review collected by and hosted on G2.com.

Recommendations to others considering Upserve:

Great for our brewery. I can see it being a great fit for a quick serve restaurant. Review collected by and hosted on G2.com.

What problems is Upserve solving and how is that benefiting you?

Online ordering has become a main source of revenue. The system allows quick updates & is easy for our customers to use. Review collected by and hosted on G2.com.