BillingPlatform Reviews & Product Details

I find BillingPlatform’s AI features really impressive, especially when I’m building reports and queries or working with workflows. The alert system is very useful as well. I also appreciate how the platform helps me demonstrate workflows and formulas during audits, which makes it easier to create, refine, and maintain more efficient workflows and formulas over time.

The UX/UI does seem to be improving, but it still feels like it’s missing a few things. We’re using integration via API, and that has worked really well overall. That said, we do run into issues during maintenance windows when the system is being upgraded.

Overall, I’m glad we’re using this system, and it saves us a lot of money on development. Review collected by and hosted on G2.com.

I encounter some performance issues with BillingPlatform because we have large datasets. Also, the process console on the dashboard sometimes shows misleading time estimations, which I think need to be fixed. Additionally, the initial setup took us about a year of implementation, so it wasn't that easy for us. Review collected by and hosted on G2.com.

What I like best about BillingPlatform is the flexibility of its reporting. We use BP both to invoice our customers and to generate invoices for our contract workers, who we then pay based on that data. Before processing any contractor payments, I rely heavily on BP to check and confirm the underlying data, and having customizable reports that I can tailor to our specific needs makes that verification process much more efficient and reliable. It gives me confidence that what we’re paying out matches what’s actually been invoiced. Review collected by and hosted on G2.com.

One thing I’d note is that some of the reporting/data setup didn’t initially fit exactly how we needed and we had to work with support to request specific updates to get it aligned with my workflow. It’s not a major drawback, since the platform is flexible enough to accommodate those changes, but it would be nice if some of that customization were a bit more self-service rather than requiring a request to the BillingPlatform/billing operations team each time. Review collected by and hosted on G2.com.

I appreciate BillingPlatform because it's very organized and provides all the information I need at once. The usage report option is a standout feature for me, as it allows me to see details organized per account that I'm reviewing. I like that it's straightforward and helps manage information effectively, so I always know where to find what I need. It's also very easy to set up, just a few clicks and everything's ready. I find it easier to use than tools I've used in the past. It makes it simple to explain to customers what they've used per their invoice, showing detailed information that supports my report to them. Review collected by and hosted on G2.com.

I wish the usage report had more detailed information, like the exact date when it was added, rather than just the month. It would also be helpful to know who added it or what access was used. Review collected by and hosted on G2.com.

I like how open source BillingPlatform is, which lets us program it to do just about anything our company decides to sell. The migration was easy enough for our system, and BillingPlatform was very good at helping us work through issues and get billing flowing correctly. Review collected by and hosted on G2.com.

Invoice closing is really slow and makes the system almost unusable while it's happening. It's pretty easy for BillingPlatform to get overloaded and start crawling. I have to rely on someone in Scotland to log on and close the invoices within the working day of the Eastern time zone. Also, I need to use Postman to fix certain issues because there's no way to address them within the BillingPlatform UI. Review collected by and hosted on G2.com.

I like how customizable and configurable BillingPlatform is to match our business requirements. It's also good that it is API first and very powerful. Additionally, I appreciate how easy it is to update layouts within the tool to quickly get a better view and apply filters. Review collected by and hosted on G2.com.

It's slow to load: reaching a single section can take several clicks and each is slow. Links can't be opened in new tabs by default with Command key + click, requiring right clicks instead. The Log Analyzer can't be enabled for more than 24 hours and isn't API enabled. The Processing console is hard to read and has misleading numbers for in-progress processes, making it tough to gauge completion time. The AI report performs poorly, often outputting nothing; I find the Query Builder in the workbench more effective, as it allows me to inspect entity fields better. Review collected by and hosted on G2.com.

I really appreciate BillingPlatform for its flexibility and powerful billing automation. It supports complex billing requirements with configurable business rules, and its efficient invoice generation process is a big help. Plus, the strong reporting capabilities reduce manual effort and improve accuracy. The billing engine and automated invoice generation are particularly valuable as they streamline complex operations while ensuring accuracy. I also like the audit and validation features that make tracking and troubleshooting easy. Additionally, I find it user-friendly, which made the initial setup smoother than expected. Review collected by and hosted on G2.com.

I like BillingPlatform's strong billing capabilities, but I think it could benefit from a more user-friendly interface and a simplified configuration process. Improved documentation, better reporting options, and optimized performance would make the product more effective. Faster processing and simpler configurations would reduce maintenance effort, accelerate change implementation, and improve overall operational efficiency. Review collected by and hosted on G2.com.

I use BillingPlatform mainly for invoicing and usage tracking, and it’s incredibly helpful for our internal dashboards. I really appreciate the simple and intuitive user interface. It’s very easy to navigate and allows me to find all the information I need without digging around. This really makes my job easier as everything I require is at my fingertips. I also love the real-time visibility into product usage, which helps prevent billing surprises and keeps everything transparent for clients. The automated dunning emails are a huge help too, removing the need for manual tracking and outreach for overdue invoices, which saves a lot of time and effort. Review collected by and hosted on G2.com.

I think maybe the report generating or the dashboard generating is the one part that is not super intuitive. I usually need help from an account admin to get a report or a dashboard that I need. Review collected by and hosted on G2.com.

It’s easy to use. Navigating the platform and understanding the tool isn’t a hassle, and I didn’t have to sit through countless user trainings just to get up and running. In my experience, there also hasn’t been much downtime. Review collected by and hosted on G2.com.

Reporting could be more intuitive. Dropdowns with user IDs would be helpful Review collected by and hosted on G2.com.

I like how easy it is to customize reporting. I enjoy the customizability in the reports and bulk loader because it makes our job easy. I believe the initial setup was easy, and support has been good. Review collected by and hosted on G2.com.

I think the invoice page could be improved, and the response time can be slow. Many times, invoices take 2–3 minutes to close, which is long when I’m working through bigger projects. Review collected by and hosted on G2.com.

I most appreciate how flexible BillingPlatform is. It's not just flexible for billing, it supports customization for reporting, collection actions, page design, and much more. Review collected by and hosted on G2.com.

Large reports seem difficult to run. Advanced features require SQL knowledge. I wish setting up tax engines was more out of the box or self-service for someone who does not know SQL. Also, some of the functionality of general ledger rules as well as AR reporting are not GAAP compliant, such as credit amortization or AR Aging. It was not easy to set up. It required very expensive professional contractors on multiple occasions. Review collected by and hosted on G2.com.