Thanks so much for this feedback, Yarden! We're thrilled that the AI-powered reporting and workflow visualization are making your audits easier. And honestly, hearing that we've saved you development costs validates what we're building here.

The maintenance window issues, performance side with large datasets and the process console time estimates sound like bugs we need to address. I'll make sure your CSM and our development team get in touch so we can fix it quickly. Regarding the year-long implementation, that's a lot and I'm genuinely sorry it took that long. Billing is complex, and your dataset scale adds real challenges, but we should've gotten you live faster. We've learned a ton from implementations like yours, and we're using that experience to improve how we onboard new customers.

Your team clearly knows this platform inside and out after a year in. That expertise, plus what you're doing with workflows and formulas, is wonderful to hear about.

Thanks for the detailed review!

The usage report being the standout feature makes sense, account-level detail that you can hand directly to a customer to explain their invoice is exactly what that view is built for. Glad the setup experience held up too!

The date granularity and user attribution gaps in the usage report are helpful callouts. Knowing when something was added and who added it is the kind of audit trail detail that matters at enterprise scale. We've flagged this type of feedback to the product team so your CSM can give you a current read on the roadmap for usage report enhancements.

Thank you for your review, Shawn.

Being able to model whatever your company decides to sell, without being locked into a rigid structure, is a core part of how the platform is designed. We're glad to hear that the migration went well and that our support team was able to help you along the way!

Invoice closing performance is a serious criticism, so we won't gloss over it. A system that gets hard to use during a routine billing operation is a real problem, especially when it creates timezone dependencies for your team. Your CSM should be looking at your specific configuration with this in mind because there are optimization steps that can reduce the load impact during close cycles.

We're happy to offer any help we can there!

This is really valuable feedback, so thank you for sharing. The layout flexibility and ability to quickly filter and adjust your view is something we're proud of, and that you're getting real value from the customization and API-first architecture. The fact that you've unified your billing processes, reduced maintenance, and truly handled complex billing methods is exactly what we're going for!

Regarding the UI and speed, that's one we're actively fixing (thanks to hearing feedback like this). With Log Analyzer, we encountered performance concerns with running it longer than 24 hours, but I shared your request with our product team so they can address it along with the processing console bugs you're experiencing. Speaking of the AI report, did you run that with our original Copilot? I'm glad you found that Query Builder worked, but our new BillingPlatform AI is much better at reporting. I'd love for your CSM to see these issues in action—want me to schedule a quick session where you walk us through your workflow?

You've clearly gotten this platform to do sophisticated work. Let's make sure there aren't bugs fighting you while you're doing it!

Thank you for this thoughtful review! We're so pleased that the automation, audit/validation capabilities, and reporting are delivering real operational value. It's wonderful that the flexibility is enabling your complex requirements.

Your feedback on the flip side is exactly what we need to hear too. Intelligent configuration and strong documentation should be as user-friendly as possible. We're actively working on simplifying the UI, and adding enhanced documentation & learning paths to the Academy.

Thanks for the feedback!

Real-time usage visibility that prevents billing surprises (and dunning that runs without manual follow-up) are two of the outcomes we're most focused on at the enterprise level. It's great to hear both are performing well for you.

The report and dashboard setup being admin-dependent is an understandable concern. It's an area we're actively working on to make more self-service! Your account admin can also pre-build templates for the reports you run most often so you're not starting from scratch each time. We'll let your CSM know so they can help here too.

Thank you for your review, this is exactly the kind of feedback we love! We're thrilled that you're getting immediate value from the platform without heavy onboarding, and that the reliability is there when you expect it.

I shared your note about reporting and dropdowns with user IDs with our product team so they can work on adjusting that in future development cycles. I'd also like to share that our AI-Powered Reporting generates on-demand data visualizations and uncovers key insights from your billing data. You can actually create reports with statements like, “Show me quarterly subscription revenue for the past three years.” Would you be open to a quick call, or can I send over an overview of the functionality from the Academy?

Your consolidated invoice view is a great use case for us. The fact that you can manage client relationships more effectively because of that visibility is fantastic. Keep the feedback coming, it's customers like you who help us stay sharp!

Thank you for the honest breakdown Stephanie, this kind of specific insight is so helpful for our team.

The flexibility point is great to hear! That's an intentional design decision, so it's good to know it's coming through across reporting, collections, and page configuration, not just billing. The SQL requirement and tax engine setup are fair criticisms. We're expanding self-service configuration to reduce that dependency, and your CSM can walk you through what's available now while we continue improving it.

On the GL rules and AR Aging GAAP concerns: we want to address those directly, not generically. Please reach out to Ryan so we can get the right people looking at your specific configuration.

Thanks again for taking the time to share your feedback with us!

Thank you for your review, Praveen!

We're proud that account management, product setup, invoicing, and payment flows are working smoothly for you. We're also glad to hear that our multi-gateway support is enabling flexible payment options for your customers.

We know that every second counts when there's a problem, and slow support response undermines the platform's reliability. So we're actively expanding our support team to reduce wait times and ensure issues get picked up faster.

I also shared your feedback with your CSM so we can make sure this gets fixed. Your success depends on us being responsive, so thank you for holding us accountable and being a customer!

Thanks for sharing your review, we're glad to hear that the reporting flexibility and data richness are enabling you to manage complex, variable billing procedures across your diverse customer base! That's a core strength of the platform that we're proud of.

High loading times on queries and system responsiveness directly impact your productivity, so we want to understand your specific bottlenecks and fix them. Are the slowdowns happening during report generation (query execution)? UI interactions/navigation? Bulk data uploads or exports? Background processes?

Your CSM may have a quick fix for you while we roll out system-level improvements for load times. I'd love to set up a conversation to diagnose and optimize your workflows!