BILL AP/AR Reviews & Product Details

I use Bill for both paying out to vendors and reimbursing employees as well as a Vendor myself, drafting invoices and receiving payments. It works functionally across all categories. And the iPhone app actually works quite well - sometimes even better for quick receipt processing and reimbursements than the desktop app. Review collected by and hosted on G2.com.

For some reason, Bill disallowed the use of certain symbols in their Memo section. They used to allow me to use the @ symbol and additional symbols like that, and now they don't. I found it quite helpful to use those and unnecessarily restrictive. I imagine there's a coding reason for it or something like that, but I wished they didn't change that. I also find the Approval process can be confusing at times, because the steps aren't specifically guided as seamlessly as they are in the iPhone app. The app moves me through the approval process really easily and smoothly. The desktop app I don't always know if the approval and payment out has processed correctly. Review collected by and hosted on G2.com.

The platform is ok, however I feel that there is a lack of innovation. AP and AR is ok but we also use their spend and expense platform and they cannnot get the two worlds to marry seamlessly, which leads to issues for the client. Review collected by and hosted on G2.com.

They have really messed things up with their interface. Lately, the approval on the AP invoices has become incredibly difficult and not user friendly. They also do not accomodate multiple PO's attached to one vendor invoice, which is problematic for us.

We also have had issues with our Account management team and have not felt as if we are a priority for them.

Their NetSuite integrations are also lacking. Review collected by and hosted on G2.com.

I love how BILL AP/AR enables me to easily process and receive electronic payments. It saves a lot of time since I don't have to print and mail checks or go to the bank to deposit checks. I also find that it speeds up our Accounts Receivable process significantly when clients pay electronically, which helps with cash flow. Additionally, I like the integration with QuickBooks Online for the parts I've figured out, as it supports my workflow. Review collected by and hosted on G2.com.

The interface continues to be a huge challenge for me. I have it synced with QuickBooks Online but overall do not find the user experience easy or enjoyable. I think because of this I have not dug deeper into the features or how else I could be using it. I do not feel that it's really clear what it's doing or how it's set up. I would want a simpler interface, better instructions and guidance as I use it. The initial setup was not very easy, it took me a while to figure out. I do remember feeling overwhelmed by the setup and interface. Review collected by and hosted on G2.com.

The navigation and features are easy to use. Vendor management is strong, and the transaction history is clear and helpful. I also like the secure approval features for bills, along with the ability to set up vendors for ePayment. On top of that, it offers extensive integration capabilities. Review collected by and hosted on G2.com.

I’ve run into periodic challenges when trying to add authorized users to bank accounts. On top of that, the sync between BILL and QuickBooks Online sometimes has issues, which can be frustrating at times. Review collected by and hosted on G2.com.

There have been no new additions that I find useful Review collected by and hosted on G2.com.

I literally just *lost* the ability how to prioritize applying customer payments. Two weeks ago I had it, now I don't. BILL makes the priorities itself. Review collected by and hosted on G2.com.

Its user friendly, easy to integrate with other tools, multi-currency support, multiple payment options. Review collected by and hosted on G2.com.

It can be upgraded to the next level, the home screen can be updated with reporting options and need some customization of reports. Review collected by and hosted on G2.com.

I love how easy to use it is and how friendly it is with everything. It's very straightforward if you want to take a look into something. Especially making payments, I think the AP part is the one that I am the happiest with because it saves a lot of time. Even creating a new vendor to add new invoices to that customer is pretty useful. Review collected by and hosted on G2.com.

I would love to see improvements in merging vendors. It's a hassle when the vendor details don't work because of payment details or address errors, you have to create a new vendor for that transaction instead of changing it within the existing vendor. It's especially frustrating when the payment details are wrong the first time. Review collected by and hosted on G2.com.

I love the ease of connectivity and integration with QuickBooks, which makes the setup super straightforward without needing our CSM’s help. I like having multiple tabs for different companies, which isn't usually offered by a lot of platforms—no need for multiple logins for different companies. Also, the credit card system is so awesome. After making a purchase with a bill.com card, I just upload the receipt, and it leverages AI to fill out a lot of details for me, then I choose the budget and category, and I'm done. It's super fast, about three seconds for each expense, which is really hard to find in the industry. Review collected by and hosted on G2.com.

I think that there have been some issues regarding security. There was a moment where I was using the correct credentials, but because I was signing in on a new device, it would block it. It blacklisted me, but it wasn't notifying the end user that this was what was happening. It just said the credentials were incorrect. In reality, when I logged back into the other computer it was familiar with, the credentials were correct. It did cause a day of issues because I had to talk to their support team. But I didn't like that. Review collected by and hosted on G2.com.

I like using BILL AP/AR because it serves as a one stop shop for the majority of our finance needs, which is really helpful. I appreciate the payment status tracking feature, as it allows for more accurate cash forecasting. The overviews on vendor expense trends make it simple to see month over month or year over year changes in vendor spend, assisting with identifying areas where expenses can be reduced or if budgetary changes are needed. Additionally, the ease and accessibility for our employees is fantastic, enabling them to simply manage their individual budgets, submit for reimbursements, and easily upload receipts and code their own transactions. From what I understand, the initial setup was simple and straightforward. Review collected by and hosted on G2.com.

I don't like that the AR side does not provide a failed send notice when an invoice is sent. This leads to delayed payments and a prolonged collections process. Review collected by and hosted on G2.com.

I find BILL AP/AR to be a very easy software program to use. It's very user-friendly and integrates great with Sage Intacct, Expensify, and TravelPerk. I love that we use it to track our travel expenses through TravelPerk. The integration with Sage Intacct and Expensify means we don't have to manually enter things multiple times, which saves us a lot of manual input effort. The software also helps us manage incoming bills, outgoing invoices, and employee reimbursements efficiently through ACH, eliminating the need for cutting checks. Additionally, I like how it automatically sends reminders when invoices are past due. We have also started using the spend expense feature, which we love because it consolidates expenses onto one main credit card, while still allowing us to track spending easily by setting up separate credit card numbers for various transactions. The initial setup was very easy, and the support we received from the BILL AP/AR team was really helpful. Its overall integration and ease of use have made it a valuable tool for our daily operations. Review collected by and hosted on G2.com.

Nothing really Review collected by and hosted on G2.com.