--- title: BIK Reviews meta_title: 'BIK Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 69 reviews by the users' company size, role or industry to find out how BIK works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 69 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # BIK Reviews **Vendor:** BIK **Category:** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) **Average Rating:** 4.5/5.0 **Total Reviews:** 69 ## About BIK BIK (bik.ai) is the most intelligent conversational marketing platform helping E-commerce businesses drive multiple ROI. This platform enables a brand to transact automation with Chatbots, manage multitasking with CRM, create customized broadcasts with campaigns & attain real-time growth insights. With the vision of creating a customer-centric platform, BIK (bik.ai) is helping various segments of businesses earn an ROI of 137x and empowering businesses worldwide with the slogan of Making Brands Limitless! ## BIK Pros & Cons **What users like:** - Users commend the **superb customer support** of BIK, highlighting its fast response and helpful onboarding process. (28 reviews) - Users find BIK's platform exceptionally **easy to use** , enhancing their experience with seamless integration and support. (25 reviews) - Users value the **ease of use and excellent features** of BIK, enhancing customer analysis and support. (14 reviews) - Users value the **proactive support** and integration capabilities of BIK, making daily operations seamless and efficient. (12 reviews) - Users value the **easy integrations** of BIK, enhancing support and simplifying their workflow across multiple platforms. (9 reviews) - Users value the **seamless integrations** offered by BIK, consolidating all communication and marketing needs into one platform. (9 reviews) - Users appreciate the **automation capabilities** of BIK, highlighting its ease of use and supportive customer service. (8 reviews) - Automation Features (8 reviews) - Customer Engagement (8 reviews) - Automation Efficiency (7 reviews) **What users dislike:** - Users note the **missing features** like label-based segmentation hinder functionality and expect improvement in the chatbot experience. (7 reviews) - Users report **software bugs** causing lags, notification issues, and poor performance with large data uploads in BIK. (5 reviews) - Users note that BIK is **expensive** , but some believe it delivers value through its results-oriented features. (4 reviews) - Users find the **campaign management tedious** , struggling with data tracking and reporting due to UI limitations. (3 reviews) - Users suggest improvements for the **dashboard design** , seeking a more user-friendly interface and better UI. (3 reviews) - Error Issues (3 reviews) - Not Intuitive (3 reviews) - Users highlight the need for **required improvements** such as reducing failed message rates and streamlining feature updates. (3 reviews) - Users criticize the **update issues** with BIK, noting lagging performance and difficulties in receiving new notifications. (3 reviews) - Users find the **learning curve steep** , as the platform's complexity and updates can be overwhelming initially. (2 reviews) ## BIK Reviews ### 1. Affordable & Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Rituraj Y. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about BIK?** The flow for the tool is pretty easy to navigate and there are many growth Managers who help you in need. **What do you dislike about BIK?** It took a while to understand the working but now i’m familiar with it. **What problems is BIK solving and how is that benefiting you?** My team and I have been able to target many people with BIK lead gen chatbot , and it is easy as the product is affordable for all companies. ### 2. Ecommerce store marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Vijay K. | Vice President Enterprise Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about BIK?** Used BIK for marketing my brother's D2C business. Extremely happy with the results, great ROI. Would recommend working with them 100% Haven't used the competition, we tried doing insta and fb advertisements by our own, but could not get good ROI. **What do you dislike about BIK?** We have recently started using BIK. For the subscription that we have taken, it solves are use cases. No complaints as of now. Customer support has been good and team has been helpful **What problems is BIK solving and how is that benefiting you?** My brother has an D2C ecommerce store. We are finding it difficult to gain traction and do efficient marketing. BIK helped in reaching the right users for our business. ### 3. The Intelligent Chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Pranshu C. | Manager - Packet Core Engineering , Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2022 **What do you like best about BIK?** The chatbot provides us with multiple language support. Our business involves US, UK & even Indian customers; for that, we need multiple language support, and BIK helped us very well with that. **What do you dislike about BIK?** There are no issues; everything is good just need more features in the chatbot for a better experience. Expecting more fancy features in the chatbot for better customer experience. **What problems is BIK solving and how is that benefiting you?** BIK is helping us save our agent costs by using chatbots because most queries are now easily solved with BIK Chatbot. One more thing is attractive is personalized WhatsApp templates for better customer experience. ### 4. One Stop Shop for Conversational Marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Ritesh R. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about BIK?** My favourite part of the tool is customisation as I can draft mails , notifications, campaigns and much more according to my choice, with accessible services. **What do you dislike about BIK?** Nothing to change now. Tools provided by BIK completely matches my expectations. So for now , no thumbs down. **What problems is BIK solving and how is that benefiting you?** BIK has helped me with conversations with our customers, as we have a varied segment of customers and all their interactions are personalised and taken care of by the CRM. ### 5. Superb Conversational Marketing Platform **Rating:** 4.5/5.0 stars **Reviewed by:** shashank t. | Senior Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about BIK?** Using this tool for five months now for my startup & it gives me exponential ROI in minimum spend. This is an excellent tool for D2C brands. **What do you dislike about BIK?** No complaints at all. Everything has been working fine since I started using it. Customer support is very quick to resolve my queries. **What problems is BIK solving and how is that benefiting you?** BIK is helping me solve my customer handling problem with its customer relationship management software. This software handles my Instagram & Meta customers with a good agent support. ### 6. There are a lot of new releases, so we have to keep up. **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham T. | Wordpress Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about BIK?** One of the best things I like about BIK is that it generates excellent and relevant leads to create good opportunities. **What do you dislike about BIK?** There are a lot of new releases, so we have to keep up. **What problems is BIK solving and how is that benefiting you?** BIK chats with a customer by itself , so we can save Agents time and provide them with the ability to focus on relevant leads. Thanks to BIK we were able to create many business opportunities ### 7. Access to almost every channel for customer satisfaction **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about BIK?** Multiple channels are available to connect with customers to solve their problems and create insights from the chats that happened with the customer, create sales with that **What do you dislike about BIK?** More user interface-specific focus is needed to connect the product to the users and their respective organizations. As I worked with other products, it needs attention over that side too **What problems is BIK solving and how is that benefiting you?** Connecting all the users from multiple channels, that a user can click through multiple channels to resolve their queries and get information about different things. ### 8. Easy to use, best in class! **Rating:** 4.5/5.0 stars **Reviewed by:** Sakshi D. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about BIK?** One of the best tools in the market. I really like the easy to use ways of the tool with an easy to understand flow making the user experience a great one. Totally getting a high ROI from it! **What do you dislike about BIK?** The cost might seem a little high, but i feel it is worth it. **What problems is BIK solving and how is that benefiting you?** Helping me with the marketing domain and providing good service to customers. ### 9. Excellent Conversational Marketing Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Suravi G. | Senior Infrastructure Architect, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about BIK?** They actually conversed and got us a good rate of conversions so it is a good deal for us. **What do you dislike about BIK?** The platform is quite vast and there are constant updates, so it’s a bit hard to keep up with. **What problems is BIK solving and how is that benefiting you?** BIK segmented our customers and generated conversions and got us 5x our investment , so it’s a good platform for enterprises to invest their time and money. ### 10. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul Ranjan S. | Sr Associate HRBP, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about BIK?** Delivering our product to customers and using the CRM to finish my sales cycle feel more secure to me now. **What do you dislike about BIK?** It occasionally freezes, but I assume that's just because of the most regular updates on the platform. **What problems is BIK solving and how is that benefiting you?** It aids in client tracking and follow-up, and we can also collect feedback on prospects, and everything is recorded and captured. ### 11. Best marketing software **Rating:** 5.0/5.0 stars **Reviewed by:** Jatin B. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2022 **What do you like best about BIK?** The chatbot is very intelligent & help me in solving my queries on WhatsApp only. **What do you dislike about BIK?** The updates are not frequent but the team is working on it. **What problems is BIK solving and how is that benefiting you?** With BIK, I am easily handling my customer queries 24/7. ### 12. Experience with BIK Growth Strategy **Rating:** 5.0/5.0 stars **Reviewed by:** Varsha J. | Business Advisor @bikayi.com, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about BIK?** The growth strategy managers are very knowledgeable and help me understand the customer behavior and target them accordingly. **What do you dislike about BIK?** Not very much........................... **What problems is BIK solving and how is that benefiting you?** The growth strategy managers have helped my business build from scratch and locate our customers segment and target them through social campaigns which has generated good response ### 13. Easy and convenient to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about BIK?** It is easy to use and it is very convenient and I can easily have a check on my leads. BIK has a lot of options and filters , so that’s a good service provider **What do you dislike about BIK?** I am yet to explore the platform but overall experience was satisfactory **What problems is BIK solving and how is that benefiting you?** I like the data segmentation according to the customer behavior and interaction, makes it easy for us to track and follow up on purchases. ### 14. Great Marketing software **Rating:** 5.0/5.0 stars **Reviewed by:** Sloni M. | marketing analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about BIK?** User friendly interface and helps to create dashboard with insights and help in making business decisions faster. **What do you dislike about BIK?** Nothing much .For now everything is working perfect. **What problems is BIK solving and how is that benefiting you?** Multiple channels available to connect with customers to solve their problems with insightful dashboards. ### 15. Highly customised marketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about BIK?** Bik is a highly customisable marketing tool that helped us achieve our marketing objectives. **What do you dislike about BIK?** Adding up more features will make this platform the one-stop solution for business owners. **What problems is BIK solving and how is that benefiting you?** The tool helps us achieve the marketing objectives and generate better ROI. ### 16. Poor experience with the application. Lots of bugs. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about BIK?** Their features list. Automatic reply Order management **What do you dislike about BIK?** Nothing works fine. Everything crashes. Everything is coming soon **What problems is BIK solving and how is that benefiting you?** Whatsapp marketing solutions ### 17. Lots of bugs are there. They need to improve. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about BIK?** Liked the cohorts they have to bifurcate the customers into different categories. **What do you dislike about BIK?** Daily bugs - Balance got deducted in an in correct manner - No verified tick. **What problems is BIK solving and how is that benefiting you?** Whatsapp marketing - Its a latest marketing technique which needs to be followed to be in the trend and engage with customers. ### 18. A Complete CRM Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about BIK?** Really simple to use tool with rich functionality **What do you dislike about BIK?** No complaints as such from my side as of now **What problems is BIK solving and how is that benefiting you?** Helps in efficiently managing CRM, tracking leads and feedbacks ### 19. Most accurate growth analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about BIK?** It is very helpful. It helps me to calculate better ROI. **What do you dislike about BIK?** It is a bit costly, but very effective as our experience. **What problems is BIK solving and how is that benefiting you?** Helped in controlling my expenses and increasing revenue. - [View BIK pricing details and edition comparison](https://www.g2.com/products/bik/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+05%3A51%3A58+-0500&secure%5Bsession_id%5D=269af444-263e-4171-b2a1-d3ca0e3d50af&secure%5Btoken%5D=8048fd9f440dd099a7a7757488f22d7af17c893db52d571b82a32188fa07bbc9&format=llm_user) ## BIK Integrations - [ShipRocket](https://www.g2.com/products/shiprocket/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## BIK Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Content** - Types - Migration - Publishing - UGC **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Engagement** - Live Streaming - Omnichannel - Personalization - Conversational Commerce - Moderation **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Social Shopping** - Promotions - Shoppable Media - AR/VR - Social Store **Generative AI** - AI Text Generation - AI Text Summarization **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Analytics** - Product Insights - Social Listening - Campaigns **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top BIK Alternatives - [WebEngage](https://www.g2.com/products/webengage/reviews) - 4.5/5.0 (755 reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.5/5.0 (1,311 reviews) - [MoEngage](https://www.g2.com/products/moengage/reviews) - 4.5/5.0 (509 reviews)