Radical simplicity. I love that I didn't need a consultant to set this up. The built-in telephony and email sync mean I don't have to jump between five different tabs to talk to one customer. It keeps everything in one 'timeline' view which is very intuitive. Review collected by and hosted on G2.com.

The search function can be a bit finicky if you don't have the exact spelling of a contact, and I wish there were more custom fields available on the entry-level tier. Review collected by and hosted on G2.com.

To be honest this is the first CRM I'm using but its definitely more convenient that Google Sheets. You can automate actions such as emails and reminders. As you'd expect, it has a dashboard to show you to display KPIs and the like.

I booked a 30-minute demo and their Presales Engineer was helpful in showing me how to use it. I think there's still a lot of features to discover. Review collected by and hosted on G2.com.

In terms of implementation and integration, the importing is a little complicated when it comes to field mapping. The modules (Companies, Contacts, Deals), could be a streamlined a little more. For our intents and purposes, it would be much more useful to have them all in the same block of information rather than separating them, but I do understand that this compartmentalisation is essential for some businesses. Review collected by and hosted on G2.com.

What I like best about Bigin is its simplicity and clean interface, which makes it incredibly easy to set up without technical help. The visual drag-and-drop pipelines are great for tracking deals, and the built-in telephony and WhatsApp integration keep all communications in one place. Review collected by and hosted on G2.com.

Customization: Too rigid for complex workflows or unique data fields.

Reporting: Basic dashboards; lacks deep, advanced analytics.

Scalability: Not built for massive databases or large, multi-department teams.

Missing Features: No dedicated "Leads" module or advanced email sequences. Review collected by and hosted on G2.com.

Its very easy to use, no overcomplicating. Price is affordable. Has decent popular intergrations Review collected by and hosted on G2.com.

Support can be better, to many too and fro between internal teams Review collected by and hosted on G2.com.

Very easy to handle for small businesses perfect Review collected by and hosted on G2.com.

Nothing to dislike at the moment, I am very happy with it. Review collected by and hosted on G2.com.

Easy to use, great interface and easy to organize leads Review collected by and hosted on G2.com.

It is helpful that the support gets back to us quickly. Review collected by and hosted on G2.com.

We are using Zoho Bigin CRM for Print Kendr and overall it is good for managing leads and daily sales activities. The interface is simple and easy to understand, which helps our team to start quickly without much training. Pipeline management and task tracking are useful for our sales process. Review collected by and hosted on G2.com.

We are using Zoho Bigin CRM for Print Kendr and overall it is good for managing leads and daily sales activities. Review collected by and hosted on G2.com.

Zoho Bigin is a lightweight, easy‑to‑use CRM that works very well for small sales teams and replaces messy Excel sheets and messenger threads. As a user, I find several things especially useful: the visual pipeline with simple drag‑and‑drop stages, clear deal visibility at each step, and convenient contact cards where all information, emails, tasks, notes, and files are stored in one place. Built‑in calling and communication, basic automation for follow‑ups and routine tasks, plus a solid mobile app help keep the sales process organized without adding extra complexity.

The main advantages of Zoho Bigin are its focus on small businesses, straightforward interface, and quick onboarding for the team. It has an affordable pricing model with a free plan, supports multichannel communication and integrations, and can scale with the company when you are ready to move to the full Zoho CRM ecosystem. Review collected by and hosted on G2.com.

I have thoroughly reviewed it and found no drawbacks. Review collected by and hosted on G2.com.

The value for money is unmatched. You get pipeline management, contact tracking, email integration, and workflow automation without the bloated price tag of something like Salesforce or HubSpot. The interface is clean and easy to adopt — no lengthy onboarding needed. Review collected by and hosted on G2.com.

Some of the more advanced features you'd find in enterprise CRMs aren't there, but honestly that's the tradeoff for the price. For what we need, it more than delivers. Review collected by and hosted on G2.com.

The interface is easy to use, but the settings are robust, giving admins a lot of control. It's simple structure is perfect for our small team, not needing constant upgrades and new additions. Review collected by and hosted on G2.com.

It can be a bit 'upgrade' heavy, where certain things require an upgrade or an additional cost. For example, the meeting pages are a fantastic benefit but you can only get one until you get to a much pricier plan, or if you purchase them separately. Review collected by and hosted on G2.com.