Generated from real user reviews
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Verified User
Small-Business (50 or fewer emp.)
4.5/5
"amazing product"
What do you like about Bigin by Zoho CRM?
it has all integrations features and the price is really good and the opportunity pipeline workflow is easy and clear
Sabrina S.
Small-Business (50 or fewer emp.)
4.5/5
"Simple, Clean CRM with an Easy Setup and Clear Pipeline View"
What do you like about Bigin by Zoho CRM?
What I like best about Bigin by Zoho CRM is how simple and clean the interface is. I just started using it for my consulting business, and the setup w
See Related User Reviews
Sabrina S.
Small-Business (50 or fewer emp.)
4.5/5
"Simple, Clean CRM with an Easy Setup and Clear Pipeline View"
What do you like about Bigin by Zoho CRM?
What I like best about Bigin by Zoho CRM is how simple and clean the interface is. I just started using it for my consulting business, and the setup w
Jeyanthi S.
Small-Business (50 or fewer emp.)
4.0/5
"The "Simplicity" Angle: Bigin by Zoho CRM: Simple, Effective, and Budget-Friendly."
What do you like about Bigin by Zoho CRM?
What I like best about Bigin is its simplicity and clean interface, which makes it incredibly easy to set up without technical help. The visual drag-a
See Related User Reviews
Sabrina S.
Small-Business (50 or fewer emp.)
4.5/5
"Simple, Clean CRM with an Easy Setup and Clear Pipeline View"
What do you like about Bigin by Zoho CRM?
What I like best about Bigin by Zoho CRM is how simple and clean the interface is. I just started using it for my consulting business, and the setup w
Miguel C.
Small-Business (50 or fewer emp.)
4.0/5
"Simple to Use, Packed with Sales-Ready Features"
What do you like about Bigin by Zoho CRM?
Simplicity of usage, all the functionalities needed to kickstart any sales department with some function you would only find in much pricier services.
See Related User Reviews
Sabrina S.
Small-Business (50 or fewer emp.)
4.5/5
"Simple, Clean CRM with an Easy Setup and Clear Pipeline View"
What do you like about Bigin by Zoho CRM?
What I like best about Bigin by Zoho CRM is how simple and clean the interface is. I just started using it for my consulting business, and the setup w
Jeyanthi S.
Small-Business (50 or fewer emp.)
4.0/5
"The "Simplicity" Angle: Bigin by Zoho CRM: Simple, Effective, and Budget-Friendly."
What do you like about Bigin by Zoho CRM?
What I like best about Bigin is its simplicity and clean interface, which makes it incredibly easy to set up without technical help. The visual drag-a
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"amazing product"
What do you like about Bigin by Zoho CRM?
it has all integrations features and the price is really good and the opportunity pipeline workflow is easy and clear
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Convenient CRM with Helpful Email and Reminder Automation"
What do you like about Bigin by Zoho CRM?
To be honest this is the first CRM I'm using but its definitely more convenient that Google Sheets. You can automate actions such as emails and remind
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Trialling Begin Premier"
What do you dislike about Bigin by Zoho CRM?
You cannot do Marketing Campaigns in Bigin. For that you have to log into Zoho CRM; then sync Bigin to Zoho Campaigns; then learn how to use Zoho Camp
Jeyanthi S.
Small-Business (50 or fewer emp.)
4.0/5
"The "Simplicity" Angle: Bigin by Zoho CRM: Simple, Effective, and Budget-Friendly."
What do you dislike about Bigin by Zoho CRM?
Customization: Too rigid for complex workflows or unique data fields. Reporting: Basic dashboards; lacks deep, advanced analytics. Scalability: Not
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Trialling Begin Premier"
What do you dislike about Bigin by Zoho CRM?
You cannot do Marketing Campaigns in Bigin. For that you have to log into Zoho CRM; then sync Bigin to Zoho Campaigns; then learn how to use Zoho Camp
Jeyanthi S.
Small-Business (50 or fewer emp.)
4.0/5
"The "Simplicity" Angle: Bigin by Zoho CRM: Simple, Effective, and Budget-Friendly."
What do you dislike about Bigin by Zoho CRM?
Customization: Too rigid for complex workflows or unique data fields. Reporting: Basic dashboards; lacks deep, advanced analytics. Scalability: Not
See Related User Reviews
Jeyanthi S.
Small-Business (50 or fewer emp.)
4.0/5
"The "Simplicity" Angle: Bigin by Zoho CRM: Simple, Effective, and Budget-Friendly."
What do you dislike about Bigin by Zoho CRM?
Customization: Too rigid for complex workflows or unique data fields. Reporting: Basic dashboards; lacks deep, advanced analytics. Scalability: Not
Sanket K.
Small-Business (50 or fewer emp.)
5.0/5
"Crystal-Clear Deal Tracking with a Visual Drag-and-Drop Pipeline"
What do you dislike about Bigin by Zoho CRM?
Bigin is designed to be "plug-and-play," which means it is rigid. If your business has a very unique or complex workflow, you might find that you can'
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Trialling Begin Premier"
What do you dislike about Bigin by Zoho CRM?
You cannot do Marketing Campaigns in Bigin. For that you have to log into Zoho CRM; then sync Bigin to Zoho Campaigns; then learn how to use Zoho Camp
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Convenient CRM with Helpful Email and Reminder Automation"
What do you dislike about Bigin by Zoho CRM?
In terms of implementation and integration, the importing is a little complicated when it comes to field mapping. The modules (Companies, Contacts, De
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Convenient CRM with Helpful Email and Reminder Automation"
What do you dislike about Bigin by Zoho CRM?
In terms of implementation and integration, the importing is a little complicated when it comes to field mapping. The modules (Companies, Contacts, De
Amos G.
Small-Business (50 or fewer emp.)
4.5/5
"Simple, Flexible, and Fits Our Workflow Perfectly"
What do you dislike about Bigin by Zoho CRM?
I need to be able to connect this to other apps in Zoho, and I don’t want it to be listed under “Begin” by default.
It is uncomplicated and robust CRM tool to use for mid size or smaller organizations. Review collected by and hosted on G2.com.
Could have a few more features included like Zoho CRM itself, but in this price, it is complete in itself. Review collected by and hosted on G2.com.
We have been using Zoho Bigin to streamline our operations, and honestly, it has been a breath of fresh air. The interface is incredibly clean and user-friendly; unlike bulky enterprise CRMs, Bigin doesn't require a steep learning curve. My team was able to pick it up in a single afternoon. Review collected by and hosted on G2.com.
1. Customization limits: There are some limits on customization that can be slightly frustrating. For example, you are limited to a certain number of custom fields per module, you can't add sections to group the data points, you can't customize the data view (rearrange the fields in the layout), you can't create multiple layouts under modules, etc.
2. The native webforms are a bit too basic for my liking. They lack conditional logic (e.g., showing or hiding questions based on a previous answer) and do not have built-in translation features for multi-language support. Review collected by and hosted on G2.com.
This is a great CRM for managing a large number of team members and customers at scale. Review collected by and hosted on G2.com.
If the user experience is something which can be worked upon little bit Review collected by and hosted on G2.com.
Simple to use, implement and support is phenomenal!! Review collected by and hosted on G2.com.
Could be limited as company scales. But really good for now. Could use more integrations. Claude connections. Performs well. Pricing ok. AI tools are growing Review collected by and hosted on G2.com.
I am revisiting Bigin after trying it out several years ago. What attracts me is the built-in telephony and the workflows, all available at a very attractive price. I am comparing Bigin (again) vs a sales CRM like close.com (which is very expensive: $100/month/user). I will only be managing 200–300 business clients. Review collected by and hosted on G2.com.
You cannot do Marketing Campaigns in Bigin. For that you have to log into Zoho CRM; then sync Bigin to Zoho Campaigns; then learn how to use Zoho Campaigns. Review collected by and hosted on G2.com.
It’s simple and not as complex as other CRM options for small businesses. Review collected by and hosted on G2.com.
The UI feels bloated; it could have been more compact. Review collected by and hosted on G2.com.
The pipeline management is highly visual and intuitive. It’s lightweight, quick to deploy, and simple enough that the team genuinely wants to use it every day. Overall, it helps keep our entire sales process disciplined, consistent, and well organized. Review collected by and hosted on G2.com.
Bigin is purposefully lightweight, which is its main selling point, but it also means it lacks some of the advanced workflow automations and complex custom module building found in full-suite enterprise CRMs. Review collected by and hosted on G2.com.
It's easy to use and very useful always help me to followup leads properly Review collected by and hosted on G2.com.
user interface is not very good according to me it should be simpler Review collected by and hosted on G2.com.
Lightweight yet highly customizable, it suits small- and medium-sized companies. The whole Zoho Suite is a good alternative to Microsoft and other big-tech providers. Review collected by and hosted on G2.com.
Doesent fit to products or services with a lot of custom information who need to be reported/analyzed Review collected by and hosted on G2.com.
API Connectivity is very good! Super easy to set it up! Review collected by and hosted on G2.com.
There are very few custom fields that you can create in free trial. Review collected by and hosted on G2.com.
