--- title: BeyondTrust Remote Support Reviews meta\_title: 'BeyondTrust Remote Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 388 reviews by the users' company size, role or industry to find out how BeyondTrust Remote Support works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 388 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- ### BeyondTrust Remote Support Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find BeyondTrust Remote Support exceptionally **easy to use** , making implementation and support seamless and efficient. [(26 mentions)](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1404155&qs=pros-and-cons#reviews) Users value the **easy and quick remote access** provided by BeyondTrust, enhancing support for remote users effectively. [(18 mentions)](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1403895&qs=pros-and-cons#reviews) Users appreciate the **ease of use and quick remote access** provided by BeyondTrust Remote Support, enhancing productivity. [(15 mentions)](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1403977&qs=pros-and-cons#reviews) Users value the **reliability** of BeyondTrust Remote Support, appreciating its quick, secure, and hassle-free connections for effective solutions. [(11 mentions)](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1403287&qs=pros-and-cons#reviews) Users appreciate the **comprehensive security framework** of BeyondTrust, ensuring safe and efficient remote support sessions. [(11 mentions)](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1405749&qs=pros-and-cons#reviews) Users note the **high price** of BeyondTrust Remote Support as a significant concern affecting its overall value. [(10 mentions)](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1402817&qs=pros-and-cons#reviews) Users express concern over **high pricing** , which can be challenging for smaller organizations with limited budgets. [(8 mentions)](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1402916&qs=pros-and-cons#reviews) Users struggle with the **initial complexity** of BeyondTrust, requiring time and training to navigate its features effectively. [(6 mentions)](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1403652&qs=pros-and-cons#reviews) Users often struggle with the **initial complexity and learning curve** , requiring time and training to master BeyondTrust. [(6 mentions)](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1405696&qs=pros-and-cons#reviews) Users report **remote access issues** that hinder connectivity and require frequent manual administration for appliance updates. [(6 mentions)](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1403715&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of BeyondTrust Remote Support ##### 1. Ease of Use Users find BeyondTrust Remote Support exceptionally **easy to use** , making implementation and support seamless and efficient. [ See 26 mentions ](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1404155&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Remote Support is great!" What do you like about BeyondTrust Remote Support? The ease of use and deployment along with all the great features. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great Chat, Advanced Functionality and Auditable Remote Action Logs" What do you like about BeyondTrust Remote Support? The chat functionality is excellent and genuinely helpful for end users. As an IT engineer, I appreciate that every remote action is logged and audita ##### 2. Remote Access Users value the **easy and quick remote access** provided by BeyondTrust, enhancing support for remote users effectively. [ See 18 mentions ](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1403895&qs=pros-and-cons#reviews) See Related User Reviews ![Jonathan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan C.") JC Jonathan C. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Remote Support with Top-Notch Security" What do you like about BeyondTrust Remote Support? What I like most about BeyondTrust Remote Support is how easy it makes helping people quickly without being in the same place. The biggest upsides are TK Tommy K. Enterprise (\> 1000 emp.) 4.5/5 "Ease of use and adaptable" What do you like about BeyondTrust Remote Support? This tool is very easy to use and manage, and the documentation provided is extremely thorough. I rely on bomgar daily to remotely access machines for ##### 3. Remote Support Users appreciate the **ease of use and quick remote access** provided by BeyondTrust Remote Support, enhancing productivity. [ See 15 mentions ](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1403977&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Remote support has great new features when supporting end user clients" What do you like about BeyondTrust Remote Support? Beyond Trust Remote Support software is evolving to be better than ever. The new features that are being released are a direct result of end user supp TK Tommy K. Enterprise (\> 1000 emp.) 4.5/5 "Ease of use and adaptable" What do you like about BeyondTrust Remote Support? This tool is very easy to use and manage, and the documentation provided is extremely thorough. I rely on bomgar daily to remotely access machines for ##### 4. Reliability Users value the **reliability** of BeyondTrust Remote Support, appreciating its quick, secure, and hassle-free connections for effective solutions. [ See 11 mentions ](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1403287&qs=pros-and-cons#reviews) See Related User Reviews SS Sam S. Enterprise (\> 1000 emp.) 5.0/5 "Consistent, Polished, and Easy to Integrate" What do you like about BeyondTrust Remote Support? It’s a consistent, polished product that works reliably whenever I need it. It was also straightforward to integrate and easy to administer. ![Jonathan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan C.") JC Jonathan C. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Remote Support with Top-Notch Security" What do you like about BeyondTrust Remote Support? What I like most about BeyondTrust Remote Support is how easy it makes helping people quickly without being in the same place. The biggest upsides are ##### 5. Security Users appreciate the **comprehensive security framework** of BeyondTrust, ensuring safe and efficient remote support sessions. [ See 11 mentions ](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1405749&qs=pros-and-cons#reviews) See Related User Reviews ![Firdavs S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Firdavs S.") FS Firdavs S. Small-Business (50 or fewer emp.) 4.0/5 "Secure and Versatile Remote Support, But Pricey" What do you like about BeyondTrust Remote Support? I like the strong security that BeyondTrust Remote Support offers, as it's important for keeping our data and systems accessible only to authorized us ![Jonathan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan C.") JC Jonathan C. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Remote Support with Top-Notch Security" What do you like about BeyondTrust Remote Support? What I like most about BeyondTrust Remote Support is how easy it makes helping people quickly without being in the same place. The biggest upsides are ### 5 Cons or Disadvantages of BeyondTrust Remote Support ##### 1. Expensive Users note the **high price** of BeyondTrust Remote Support as a significant concern affecting its overall value. [ See 10 mentions ](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1402817&qs=pros-and-cons#reviews) See Related User Reviews ![Firdavs S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Firdavs S.") FS Firdavs S. Small-Business (50 or fewer emp.) 4.0/5 "Secure and Versatile Remote Support, But Pricey" What do you dislike about BeyondTrust Remote Support? I find the cost and the complexity of BeyondTrust Remote Support to be a pretty big problem for me. The interface might be a bit complicated and the p CP Charles P. Small-Business (50 or fewer emp.) 4.0/5 "Excellent Remote Access Features, But Concerns Over Lifetime License Value" What do you dislike about BeyondTrust Remote Support? This is a very expensive product and we purchased a lifetime license. Perpetuality looks to be endangered. ##### 2. Pricing Issues Users express concern over **high pricing** , which can be challenging for smaller organizations with limited budgets. [ See 8 mentions ](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1402916&qs=pros-and-cons#reviews) See Related User Reviews ![Firdavs S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Firdavs S.") FS Firdavs S. Small-Business (50 or fewer emp.) 4.0/5 "Secure and Versatile Remote Support, But Pricey" What do you dislike about BeyondTrust Remote Support? I find the cost and the complexity of BeyondTrust Remote Support to be a pretty big problem for me. The interface might be a bit complicated and the p JF joe f. Mid-Market (51-1000 emp.) 5.0/5 "Ease of use Great for remote support" What do you dislike about BeyondTrust Remote Support? nothing at all, maybe price but that is about it ##### 3. Complexity Users struggle with the **initial complexity** of BeyondTrust, requiring time and training to navigate its features effectively. [ See 6 mentions ](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1403652&qs=pros-and-cons#reviews) See Related User Reviews ![Firdavs S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Firdavs S.") FS Firdavs S. Small-Business (50 or fewer emp.) 4.0/5 "Secure and Versatile Remote Support, But Pricey" What do you dislike about BeyondTrust Remote Support? I find the cost and the complexity of BeyondTrust Remote Support to be a pretty big problem for me. The interface might be a bit complicated and the p ![Jonathan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan C.") JC Jonathan C. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Remote Support with Top-Notch Security" What do you dislike about BeyondTrust Remote Support? The least helpful thing about BeyondTrust is that it can feel confusing at first and takes time to learn. Sometimes it also feels slower than expected ##### 4. Learning Curve Users often struggle with the **initial complexity and learning curve** , requiring time and training to master BeyondTrust. [ See 6 mentions ](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1405696&qs=pros-and-cons#reviews) See Related User Reviews ![Firdavs S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Firdavs S.") FS Firdavs S. Small-Business (50 or fewer emp.) 4.0/5 "Secure and Versatile Remote Support, But Pricey" What do you dislike about BeyondTrust Remote Support? I find the cost and the complexity of BeyondTrust Remote Support to be a pretty big problem for me. The interface might be a bit complicated and the p ![Jonathan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan C.") JC Jonathan C. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Remote Support with Top-Notch Security" What do you dislike about BeyondTrust Remote Support? The least helpful thing about BeyondTrust is that it can feel confusing at first and takes time to learn. Sometimes it also feels slower than expected ##### 5. Remote Access Issues Users report **remote access issues** that hinder connectivity and require frequent manual administration for appliance updates. [ See 6 mentions ](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1403715&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Remote Support is great!" What do you dislike about BeyondTrust Remote Support? We sometimes have issues with the clients going offline due to the service being stopped. SS Sam S. Enterprise (\> 1000 emp.) 5.0/5 "Consistent, Polished, and Easy to Integrate" What do you dislike about BeyondTrust Remote Support? From time to time, I need to log in to administer and update an appliance that Beyond Trust is hosting for us. I’d prefer that they handle the adminis ![Priyanshu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priyanshu S.") PS Priyanshu S. Cyber Security Engineer Small-Business (50 or fewer emp.) 7/8/2024 "Exploring Beyond Trust Remote's Advantages" 5/5 What do you like best about BeyondTrust Remote Support? Secure remote access- offer encrypted connection and various authentication mwthid to en sure security. Feature Rich Flatform- Screen sharing, file transer, remote command execution Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? Cost- It can be costly especially for small busineeses with limited budget Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? Taking remote of the user and helping them with easy in any support case Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Meena B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meena B.") MB Meena B. Business Evangelist Small-Business (50 or fewer emp.) 7/8/2024 "Incredible Remote software tool" 5/5 What do you like best about BeyondTrust Remote Support? This is an easy to use software . Even naive person can work on this. Quite nice features like security control , Native 2FA and TLSv1.2. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? It is an amazing and useful app, no cons. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? amazing way to connect remotely and suport clients and users with Ease. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![dev K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "dev K.") DK dev K. Cyber Security Consultant Small-Business (50 or fewer emp.) 7/8/2024 "Easy to manage remote users" 4.5/5 What do you like best about BeyondTrust Remote Support? One of the best thing easy to manage remote users and security control like 2 Factor authentication Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? I do not dislike this product it is my favourite tool Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? Remote Access & Support Sessions​​ With BeyondTrust Remote Support, helping us to resolve Remote User issues and problem Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![HARDEEP K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HARDEEP K.") HK HARDEEP K. Assistant Manager Small-Business (50 or fewer emp.) 7/8/2024 "Revaluation remote Software" 5/5 What do you like best about BeyondTrust Remote Support? It provide encrypted remote connection which helps organisations to maintain security standards Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? There is no reson to dislike this remote tool Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? It is easy to manage and provides secure remote support to our organisations user Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RK Rakesh K. Windows Administrator Enterprise (\> 1000 emp.) 2/18/2024 "Senior Consultant with 13+ years hand On Experience in IT Industries." 5/5 What do you like best about BeyondTrust Remote Support? For me I can say yes, 1. Easy to use - BeyondTrust Remote Support really a user-friendly interface and it is very easy toll in us as a technician person or end-user level also. 2. Integration Capabilities - Also the BeyondTrust Remote Support tool offer Integration Capabilities with other tools and systems. Like servicenow. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? As per my experience I cann't comment about negative points on it as I used this tools for about 2.3 years and at that time I was very familiar with it. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? Beyond Trust basially provide remote support/assistance for IT person to quickly resolve end users issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JL Joseph L. Mid-Market (51-1000 emp.) 10/25/2023 "BeyondTrust is a Great Bit of Software" 4/5 What do you like best about BeyondTrust Remote Support? Having easily managed jump groups and quick remoteability is key in our tier 1 help-desk role. We're a large mid-west retailer and need to be react and address issues quickly. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? I have personally not spent enough time within Remote Support to discover anything I truly dislike about it, or atleast anything that we can't configure and modify to our liking. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? Enabling quick and full-access to a user's device or a POS, as well as the ability to transfer files to and from systems, gives us immense ability to solve problems. Personally, being able to transfer tools to a system makes for much easier troubleshooting than having to navigate to each website, downloading, and setting up portable installtions of each. Review collected by and hosted on G2.com. Show More Response from Lucy Ash of BeyondTrust Remote Support [Editedit](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-8766883/official_response/edit) Hi Joseph, Thank you so much for your positive feedback. It's great to hear how we're able to solve problems with enabling quick and full-access to a user's device, as well as the ability to transfer files to and from systems. We'd love to hear even more about your experience once you've been able to spend a bit more time within Remote Support. Thanks again for your insights. Lucy Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") UE Verified User in E-Learning Small-Business (50 or fewer emp.) 7/8/2024 "Helped me with accessing my laptop" 4/5 What do you like best about BeyondTrust Remote Support? I have been helped multiple times and this is what I like about BeyondTrust Remote Support. It has uniquely easy UI to go through with ease on integration. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? The cost is litle way too high and I would love if it is lower in cost. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? It solves of course the remote support. It solves trying to access your other pc if your'e away from your desktops. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite CK Chandra Mohan K. Network security engineer Mid-Market (51-1000 emp.) 7/8/2024 "Remote ji2" 4/5 What do you like best about BeyondTrust Remote Support? Techinal support is very good via remote Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? No issues on beyond trust report support Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? When ever we faced connectivity issue . They are taking remote access and resolving. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Anshul R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anshul R.") AR Anshul R. Team Leader Professional Services Information Technology and Services Mid-Market (51-1000 emp.) 2/8/2024 "BeyondTrust - Great remote Support Tool! Plan your implementation fully." 5/5 What do you like best about BeyondTrust Remote Support? one new thing I really like about BeyondTrust Remote Support is the click-to-chat widget integration in ServiceNow portals. It makes it super easy for users to request help without leaving the page, and agents can instantly escalate it into a full remote session. It feels seamless and modern. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? BeyondTrust Remote Support is rock-solid in terms of security and control, but the user experience—especially for first-time end users and admins setting up integrations—could be more polished, and a little AI-powered smartness wouldn't hurt either. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? Improve customer relations/service Improve business process outcomes Improve compliance & risk management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Anil S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anil S.") AS Anil S. Quality Analyst Enterprise (\> 1000 emp.) 2/15/2024 "Ease of access" 5/5 What do you like best about BeyondTrust Remote Support? The fisrt thing I liked about the product is that it helps the users to access it from any where. It doesnot require you to be on the company server. You just need an active internet and the product allows you to access any site from your organisation. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? VPN connection isn't available everywhere. as after connecting to the VPN the internet speed gets reduced. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? When there is an issue at the client's network. This remote support easily gives a platform to connect with the desktop directly without any external device connected. Review collected by and hosted on G2.com. 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