Generated from real user reviews
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Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Remote Support is great!"
What do you like about BeyondTrust Remote Support?
The ease of use and deployment along with all the great features.
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Great Chat, Advanced Functionality and Auditable Remote Action Logs"
What do you like about BeyondTrust Remote Support?
The chat functionality is excellent and genuinely helpful for end users. As an IT engineer, I appreciate that every remote action is logged and audita
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Jonathan C.
Enterprise (> 1000 emp.)
5.0/5
"Effortless Remote Support with Top-Notch Security"
What do you like about BeyondTrust Remote Support?
What I like most about BeyondTrust Remote Support is how easy it makes helping people quickly without being in the same place. The biggest upsides are
Tommy K.
Enterprise (> 1000 emp.)
4.5/5
"Ease of use and adaptable"
What do you like about BeyondTrust Remote Support?
This tool is very easy to use and manage, and the documentation provided is extremely thorough. I rely on bomgar daily to remotely access machines for
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Rowena Joy R.
Enterprise (> 1000 emp.)
5.0/5
"One of the best platforms to connect or control a device remotely"
What do you like about BeyondTrust Remote Support?
What I like most about BeyondTrust Remote Support is its ability to let me view, control, and perform troubleshooting directly on a user’s machine. De
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Remote support has great new features when supporting end user clients"
What do you like about BeyondTrust Remote Support?
Beyond Trust Remote Support software is evolving to be better than ever. The new features that are being released are a direct result of end user supp
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Sam S.
Enterprise (> 1000 emp.)
5.0/5
"Consistent, Polished, and Easy to Integrate"
What do you like about BeyondTrust Remote Support?
It’s a consistent, polished product that works reliably whenever I need it. It was also straightforward to integrate and easy to administer.
Jonathan C.
Enterprise (> 1000 emp.)
5.0/5
"Effortless Remote Support with Top-Notch Security"
What do you like about BeyondTrust Remote Support?
What I like most about BeyondTrust Remote Support is how easy it makes helping people quickly without being in the same place. The biggest upsides are
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Firdavs S.
Small-Business (50 or fewer emp.)
4.0/5
"Secure and Versatile Remote Support, But Pricey"
What do you like about BeyondTrust Remote Support?
I like the strong security that BeyondTrust Remote Support offers, as it's important for keeping our data and systems accessible only to authorized us
Jonathan C.
Enterprise (> 1000 emp.)
5.0/5
"Effortless Remote Support with Top-Notch Security"
What do you like about BeyondTrust Remote Support?
What I like most about BeyondTrust Remote Support is how easy it makes helping people quickly without being in the same place. The biggest upsides are
See Related User Reviews
Firdavs S.
Small-Business (50 or fewer emp.)
4.0/5
"Secure and Versatile Remote Support, But Pricey"
What do you dislike about BeyondTrust Remote Support?
I find the cost and the complexity of BeyondTrust Remote Support to be a pretty big problem for me. The interface might be a bit complicated and the p
Charles P.
Small-Business (50 or fewer emp.)
4.0/5
"Excellent Remote Access Features, But Concerns Over Lifetime License Value"
What do you dislike about BeyondTrust Remote Support?
This is a very expensive product and we purchased a lifetime license. Perpetuality looks to be endangered.
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Firdavs S.
Small-Business (50 or fewer emp.)
4.0/5
"Secure and Versatile Remote Support, But Pricey"
What do you dislike about BeyondTrust Remote Support?
I find the cost and the complexity of BeyondTrust Remote Support to be a pretty big problem for me. The interface might be a bit complicated and the p
joe f.
Mid-Market (51-1000 emp.)
5.0/5
"Ease of use Great for remote support"
What do you dislike about BeyondTrust Remote Support?
nothing at all, maybe price but that is about it
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Firdavs S.
Small-Business (50 or fewer emp.)
4.0/5
"Secure and Versatile Remote Support, But Pricey"
What do you dislike about BeyondTrust Remote Support?
I find the cost and the complexity of BeyondTrust Remote Support to be a pretty big problem for me. The interface might be a bit complicated and the p
Jonathan C.
Enterprise (> 1000 emp.)
5.0/5
"Effortless Remote Support with Top-Notch Security"
What do you dislike about BeyondTrust Remote Support?
The least helpful thing about BeyondTrust is that it can feel confusing at first and takes time to learn. Sometimes it also feels slower than expected
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Firdavs S.
Small-Business (50 or fewer emp.)
4.0/5
"Secure and Versatile Remote Support, But Pricey"
What do you dislike about BeyondTrust Remote Support?
I find the cost and the complexity of BeyondTrust Remote Support to be a pretty big problem for me. The interface might be a bit complicated and the p
Jonathan C.
Enterprise (> 1000 emp.)
5.0/5
"Effortless Remote Support with Top-Notch Security"
What do you dislike about BeyondTrust Remote Support?
The least helpful thing about BeyondTrust is that it can feel confusing at first and takes time to learn. Sometimes it also feels slower than expected
See Related User Reviews
Rowena Joy R.
Enterprise (> 1000 emp.)
5.0/5
"One of the best platforms to connect or control a device remotely"
What do you dislike about BeyondTrust Remote Support?
Aside from occasional network issues on the user’s end—which can affect the remote session and hinder troubleshooting—BeyondTrust Remote Support has b
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Remote Support is great!"
What do you dislike about BeyondTrust Remote Support?
We sometimes have issues with the clients going offline due to the service being stopped.
easy to use and always update feature related with worldwide industry Review collected by and hosted on G2.com.
more frequent update releases sometimes make us update and follow the governance policy Review collected by and hosted on G2.com.
Let me put it in simple words.
1. Very easy to use.
2. You put the IP address, hostname or RDP address and you will be able to take remote screen share access.
3. It is easy to reach the customer support of Team Bomgar through website or email.
4. I use it daily to help employees on their issues.
5. I can remotely login using IP address, I can ask the share the email with a link to take remote access and it is also integrated in our chat support portal. Review collected by and hosted on G2.com.
The application hangs at times where we literally have to wait for about 1-2 minutes and it is not good while handling chats as a Service Desk Analyst. Review collected by and hosted on G2.com.
I have used multiple remote tools but never got functions like beyond trust as it has flexibility to take remote through multiple systems like I can add anybody while I'm working on the system. However, in others it is not possible to add someone. Also, this tool is easy to find machines and manage assets. Review collected by and hosted on G2.com.
Nothing to dislike, but yes, I can say it's pretty hard to log in for the first time. Review collected by and hosted on G2.com.
One of the best remote support. Great user friendly and easy to use. Has some good features that allows one stop shop which is great. Review collected by and hosted on G2.com.
Price is little higher which is only one concern. Review collected by and hosted on G2.com.
BeyondTrust Remote support best in the industry, one of the easy to use software and it can be integrated with different platforms Review collected by and hosted on G2.com.
the software is customer support friendly however it is little hard to install and the cost is high Review collected by and hosted on G2.com.
One of the best Remote Assistant software in terms of secure Remote connection and secure file transfer over the remote Review collected by and hosted on G2.com.
This software is very costly for the SMB business need to minimize the cost Review collected by and hosted on G2.com.
Session Recording and reporting - Allow session to record for auditing purpose and provides report
Secure Connection - Creates encrypted connection to establish secure environment
Features - File Transfer, Remote command, Screen sharing Review collected by and hosted on G2.com.
Cost - It can be costly to small businesses who have limited budget Review collected by and hosted on G2.com.
It's supporting Associate is very helpful understand my problem and try to resolve it Review collected by and hosted on G2.com.
It will take time to get feedback from their side Review collected by and hosted on G2.com.
Remote support work very well for who would like to work remotely and remote work allowing free time and covering even family management and all these people work remotely. Review collected by and hosted on G2.com.
Dislikes currently no negative because company given lot of opportunities to work remotely Review collected by and hosted on G2.com.
user-friendly interface, making it a strong in the remote support applications. Review collected by and hosted on G2.com.
It is a wonderful product so such flaws to report as dislike Review collected by and hosted on G2.com.