I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing! Review collected by and hosted on G2.com.

There are too many products like this one and the price is a little higher than I'd like it to be but that would be my only issue. Review collected by and hosted on G2.com.

Robust security features. They ensure that remote sessions are secure and compliant with industry standards, which is crucial for protecting sensitive data. Additionally, the ease of use and seamless integration with various systems make it a favorite among IT professionals. Review collected by and hosted on G2.com.

Quite expensive, especially for smaller businesses. Additionally, some users find the initial setup and configuration to be a bit complex and time-consuming. Review collected by and hosted on G2.com.

Vault is awesome for password management. It allows me to connect to my workstations running Ascension software. Review collected by and hosted on G2.com.

It is too expensive for what it is. There are several remote software tools for a fraction of the price that have a ton more features. Review collected by and hosted on G2.com.

Easy to use, manage remote machines, transfer sessions, one click session key generation Review collected by and hosted on G2.com.

UI is not intuitive. Remote management looks tedious Review collected by and hosted on G2.com.

provides a robust and versatile platform that supports various applications and professionals, ensuring efficient and secure remote support capabilities. Review collected by and hosted on G2.com.

There have been instances where users experienced slow connectivity, which can hinder the efficiency of remote support sessions. There is a limitation from the support team knowledge when it comes to integrating features, particularly with Intel vPro. Review collected by and hosted on G2.com.

Bomgar is the most robust Remote Support app for help desks and managed service providers, blowing away the competition since its inception when it was the only choice on the market in the early 2000s. The Group Policies provide for granular role-based access controls for least privilege, and Bomgar can scale up effortlessly to as many endpoints that need supporting and as many techs you have to support them. Licensing is per concurrent tech, with unlimited unattended sessions (pinned clients) and attended sessions (client-started sessions). Client-initiated sessions can easily be pinned for later use, and our clients have come to expect that we have Bomgar access to their PCs, so our help desk engineers can remote into a client machine when they call and be seeing their screen before they even finish describing the issue. This allows us to keep our time per ticket at a minimum, with client satisfaction at a maximum. Bomgar support is knowledgeable and responsive, spending weeks if necessary to validate bug reports and submit them to development for resolution in an upcoming release. Bomgar supports Windows, Linux, and Mac equally well, with features galore that I didn't realize I would miss until we tried other products, like System Info, session recording and reporting, a robust API, File Transfer, canned scripts, and canned chat messages. Bomgar also facilitates secure SSH so we don't have to expose SSH servers to the wide open internet, and by leveraging Bomgar Vault, technicians don't need to know credentials in order to elevate privileges or log into privileged machines. Bomgar's commitment to being security-first shows in all its modules, making it not surprising that Bomgar is the choice for enterprises and government use cases, while still being user-friendly and cost-effective enough for a typical MSP. Review collected by and hosted on G2.com.

The annual maintenance fee steadily increases about 5% year over year. While this does, in fact, track with inflation, it is uncommon in the MSP tool space to see such constant cost increases. It is still less expensive than competitors, however, because Bomgar allows virtually unlimited client connections (persistent and temporary), whereas other products bill based on endpoint as opposed to concurrent techs. Bomgar's API is robust but lacking in certain key areas; for example, one cannot query the API for a list of pinned "jump clients"; the documentation cites the reason for this being the undue strain it would put on the appliance to query and deliver such a large amount of data. These kinds of limits restrict the usability of the API. Review collected by and hosted on G2.com.

We can support any user device within our network or any other network. It supports all the Operating systems like Windows, Mac, Linux, Android, iOS, Blackberry. This is a secure remote support tool. Review collected by and hosted on G2.com.

I didn't find any cons about BeyondTrust remote support tool. Review collected by and hosted on G2.com.

It's good to authenticate with linux server as well Review collected by and hosted on G2.com.

I have used vscode ssh extention and I am unable to access the linux server using vscode extention Review collected by and hosted on G2.com.

It is an excellent solution for securely accessing and supporting devices or systems remotely. It allows technicians to quickly connect to, view, and control remote systems while maintaining robust security. The seamless collaboration features enhance support efficiency across different devices and locations. Review collected by and hosted on G2.com.

Cost: It can be expensive, especially for smaller businesses.

Complexity: The initial setup might be challenging for some users.

Learning Curve: Technicians may need time to get comfortable with the platform. Review collected by and hosted on G2.com.

I like Remote Access Security Controls which provides many safety options like 2fa, robust traffic encryption, password vault, its Jump Technology, is an ease of use that helps to access unattended systems on unknown networks without the need for VPN. Integrated with many services like (LDAPS, Kerberos, Smart Card, RADIUS) is ease of implementation and makes it easy to work all around. Its customer support is 15-20 mins on a ticket raised. Review collected by and hosted on G2.com.

I don't dislike it at all. It has all features Review collected by and hosted on G2.com.