What I like best about BeyondTrust Remote Support is how quickly I can connect to a user’s system without them struggling to install or configure anything. It feels secure, smooth, and saves a lot of time when resolving issues. Review collected by and hosted on G2.com.

What I dislike about BeyondTrust Remote Support is that the interface can feel a bit outdated and sometimes the connection speed depends heavily on the user’s network. It works well overall but it could be more modern and consistent. Review collected by and hosted on G2.com.

Extended functionality and not limited to remote screen sharing, including direct File system, Registry and Shell System Access capabilities.

The support team is generally quite efficient in their response times, and a proactive approach results in faster resolutions. Review collected by and hosted on G2.com.

System updates require staging to allow devices to update accordingly. Devices that do not update their agents will be lost and will require reinstallation. Not so much a problem, but an item to be included in lifecycle management. Review collected by and hosted on G2.com.

As the administrator and user, this is amazing product that does everything that our organization needs. Was easy implementation and has many useful features. Review collected by and hosted on G2.com.

What is there to dislike, this is an amazing platform. Review collected by and hosted on G2.com.

While working with teams outside of the country, the beyond trust remote support via the Microsoft teams platform allowed us to collaborate more effectively as instead of explaining where to find something, they could take control and show me themselves. Review collected by and hosted on G2.com.

From my experience of using it within Microsoft teams, I experienced no faults in the system. Review collected by and hosted on G2.com.

Sessions are fully encrypted (TLS 1.2+), with extensive logging, video capture, and audit trails. Works across Windows, macOS, Linux, iOS, Android, ChromeOS, and even network devices and kiosks. Multiple technicians can join a session (“session sharing” / “shadowing”) to solve complex issues faster. Review collected by and hosted on G2.com.

Some users note that the agent/client can be heavy on system resources, especially on older machines. Review collected by and hosted on G2.com.

Secure and stable. Compatible with most platforms. Smooth upgrades and updates. Review collected by and hosted on G2.com.

Improve the ease of use when performing a remote session on Mac platforms. Review collected by and hosted on G2.com.

The most helpful things about BTRS are the ease of set-up and use. It's supported by different OS and multiple engineers can work together in one session. The fact that the sessions are encrypted, audited, logged and more is perfect for our ISO office. The tool itself is reliable and stable. Review collected by and hosted on G2.com.

Currently no major issues were experienced. The GUI feels sometimes a bit outdated. Review collected by and hosted on G2.com.

very simple and easy to use, the customers love it, we are able to fix issues with little or no interaction from our customers. great product Review collected by and hosted on G2.com.

nothing at all, maybe price but that is about it Review collected by and hosted on G2.com.

Multiple technicians can join a session simultaneously, with clear role assignments and controls. Review collected by and hosted on G2.com.

While integrations exist (e.g., ServiceNow, Jira), deeper native integrations with SIEM and SOAR platforms could be improved for better incident response automation. Review collected by and hosted on G2.com.

Easy Handling as User

Many different Adminsettings / Permissions which can be set very strict Review collected by and hosted on G2.com.

Doesn't find anything until now

Only thing is the HA Config, didn't like the setting/handling but when it's configured, everything works fine Review collected by and hosted on G2.com.