Ease of access to remote desktops is the top seller with this product. This includes the great file transfer, as well as access to all the workstation details like Registry, Services, Processes etc. Review collected by and hosted on G2.com.

This is a very expensive product and we purchased a lifetime license. Perpetuality looks to be endangered. Review collected by and hosted on G2.com.

What I like best about BeyondTrust Remote Support is how easy it is to access unattended devices. It just requires a double-click from the jump list.

I also really like that there are multiple ways to connect—whether it’s through a session key, a jump client, or even a remote invite. That flexibility makes it super convenient to support different types of users and situations without jumping through hoops.

Overall, it just makes remote support smoother and more efficient. Review collected by and hosted on G2.com.

One thing I wish BeyondTrust Remote Support did better is offering more options for connecting to Entra-joined devices. The jump client works fine most of the time, but it would be great to have an alternative method for unattended access—just in case the jump client stops working or gets removed from the endpoint. Having a backup option would make things a lot more reliable, especially in environments where device management can be a bit unpredictable. Review collected by and hosted on G2.com.

Easy to use and work together within the team Review collected by and hosted on G2.com.

At the moment, nothing. I have a good communication with them and the support is great Review collected by and hosted on G2.com.

Easy access to remote clients without needing their interaction Review collected by and hosted on G2.com.

loss of mouse and keyboard mistakes on Macs Review collected by and hosted on G2.com.

I have been using this tool since last 4 years and it has made my jobs super productive and easy. It offers great functionalities that other solutions don't. I have used some other licensed solutions like TeamViewer etc. however BeyondTrust Remote Support tool is excellent Review collected by and hosted on G2.com.

My opinion on this will be the same as before. I have seen many endpoints don't appear as Online and we need to fix it by either restarting it or by reinstalling the software. Something gets broke and this all happens on endpoints. Rest all is Great! Review collected by and hosted on G2.com.

Extremely easy to use, very versatile, works with pretty much every device or kind of computer, tablet, or phone that we need to support, and very, very reliable Review collected by and hosted on G2.com.

Very proprietary and can be difficult to get help with using this product because it's not universally supported Review collected by and hosted on G2.com.

The best about btrs is sharing files, we can easily share files to users and help them. We can run scripts to save time and quickly resolve the issue. We can transfer session other person if required for help. We can take multiple users on remote to help them. Review collected by and hosted on G2.com.

Nothing as of now. As btrs is user friendly. Review collected by and hosted on G2.com.

BeyondTrust Remote Support works with various platforms, such as Windows, Linux, Macs, mobile devices, etc. Review collected by and hosted on G2.com.

There isn't documentation on what MacOS users see when they are prompted for different permissions, so you have to make your own. Review collected by and hosted on G2.com.

Remote support was quick in their reply and worked to resolve my issue efficiently! Review collected by and hosted on G2.com.

There was nothing about BeyondTrust Remote Support that I didn't like. Their support team was great! Review collected by and hosted on G2.com.

The thing I like best about Beyond Trust is the easy to use and able to remote into a computer very quickly. Review collected by and hosted on G2.com.

The downside is that we have to always launch the representative console. Review collected by and hosted on G2.com.