I like how BeyondTrust Remote Support combines strong security features with a smooth remote support experience. The enhanced session controls, auditing capabilities, and ease of connecting to end users have improved our team's efficiency and support quality. Review collected by and hosted on G2.com.

While BeyondTrust Remote Support is reliable and secure, improvements in UI simplicity, reporting customization, and ease of deployment would make the overall experience even better. Review collected by and hosted on G2.com.

I like the easy connection with users, the event logging, and the session storage of BeyondTrust Remote Support. Session storage is particularly useful for the client process in case of issues with deleted files or unauthorized changes. Review collected by and hosted on G2.com.

advance the application's permissions process Review collected by and hosted on G2.com.

I can jump to all aor clients VMs in a centralized way with a very intuitive UI/UX. Review collected by and hosted on G2.com.

It can be quite difficult to configure the first time. Review collected by and hosted on G2.com.

I have been using BeyondTrust Remote Support for my end users for 6 months, and the platform has proven valuable with its constant maturity and growth. Although the setup process was a bit laborious, the result achieved was extremely satisfying and successful. I appreciate the benefit of user segregation that the tool provides, allowing management, traceability, and auditing, which enhances the security of the remote accesses I offer, without the need to be physically present. I find the functionality of privileged remote sessions very useful, as it allows me to record all actions and use administrative permissions remotely without the physical presence of resources. The traceability, auditing, and recording of sessions for all accesses are aspects that would make me choose BeyondTrust Remote Support again. The reliability it brings to my team is invaluable. I give it a score of 10, showing how much I would recommend it to others. Review collected by and hosted on G2.com.

I would change the implementation part, I would like to have direct support from the manufacturer itself. Review collected by and hosted on G2.com.

Support truly went above and beyond in helping us resolve a support issue. They were responsive and made sure we had what we needed to get it sorted out. Review collected by and hosted on G2.com.

More Immediate Phone in support would be ideal Review collected by and hosted on G2.com.

The remote support app worked well and provided a consistent experience to both end user and the technician Review collected by and hosted on G2.com.

There was a time of increased security vulnerabilities and challenges to upgrade which were a risk Review collected by and hosted on G2.com.

I like that with BeyondTrust Remote Support, all the desired features are in one tool. The Rep Console is very easy to use, and the initial setup was very simple. Features and usability are also plus points. Review collected by and hosted on G2.com.

I think that the screen resolution could be adjusted to the native resolution so that the resolution is not scaled at the service desk. Review collected by and hosted on G2.com.

I find BeyondTrust Remote Support very useful due to its simplicity and lack of unnecessary features. The user interface is straightforward, showing only what I need, and interactions are almost in real-time with no noticeable lag, ensuring efficient issue resolution without stress. Review collected by and hosted on G2.com.

I'm not sure if BeyondTrust Remote Support provides a calling facility, which means I have to use Teams for communication. If the app does not include this feature, it would be beneficial to have it integrated. While I think there's a chat option, I am uncertain about the availability of a calling option. Review collected by and hosted on G2.com.

It’s a consistent, polished product that works reliably whenever I need it. It was also straightforward to integrate and easy to administer. Review collected by and hosted on G2.com.

From time to time, I need to log in to administer and update an appliance that Beyond Trust is hosting for us. I’d prefer that they handle the administration and manage the updates for this appliance themselves, without requiring my involvement. Review collected by and hosted on G2.com.

It works through firewalls without requiring complex VPN setups, which makes it easy to access remote systems reliably across different networks. Review collected by and hosted on G2.com.

It’s significantly more expensive than many consumer or mid-market remote support tools. Review collected by and hosted on G2.com.