--- title: BestNotes Reviews meta_title: 'BestNotes Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 26 reviews by the users' company size, role or industry to find out how BestNotes works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 26 scale: '5' date_modified: '2026-07-07' parent_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # BestNotes Reviews **Vendor:** BestNotes **Category:** [Mental Health Software](https://www.g2.com/categories/mental-health) **Average Rating:** 4.1/5.0 **Total Reviews:** 26 ## About BestNotes BestNotes is an all-in-one Electronic Health Record (EHR) and Customer Relationship Management (CRM) platform specifically designed for the behavioral health and addiction treatment industry. This comprehensive solution is tailored to meet the unique needs of clinicians, streamlining the entire care process from intake to outcomes. By integrating various functionalities into a single, cloud-based system, BestNotes helps treatment programs maintain compliance, enhance efficiency, and prioritize client care. Targeted primarily at behavioral health providers, BestNotes serves a diverse audience, including clinicians, administrative staff, and admissions teams. The platform addresses the complexities of managing patient care in a field where coordination and communication are essential. By consolidating EHR, CRM, billing, outcomes tracking, and telehealth capabilities, BestNotes eliminates the need for multiple software solutions, allowing teams to collaborate seamlessly and focus on delivering high-quality care. Key features of BestNotes include an audit and accreditation ready clinical documentation and customizable progress notes, which allow users to create notes, treatment plans, and evidence-based documentation. This flexibility ensures that providers can meet specific regulatory requirements while maintaining a focus on individual client needs. Additionally, the built-in CRM tools facilitate effective management of leads, referrals, and marketing activities, optimizing admissions workflows and enhancing overall operational efficiency. The scheduling and calendar functionalities within BestNotes simplify the coordination of staff and client appointments, including recurring group sessions and telehealth visits. This feature is particularly valuable in the current healthcare landscape, where remote consultations have become increasingly important. The platform also offers HIPAA-compliant telehealth capabilities, enabling secure video sessions and client messaging, thus ensuring that patient privacy is maintained. Another significant advantage of BestNotes is its outcomes tracking feature, which integrates with OutcomeTools to help providers collect and analyze client outcomes. This capability not only demonstrates program effectiveness but also supports continuous quality improvement initiatives. Furthermore, the reporting and analytics tools allow users to generate compliance, billing, and outcomes reports with ease, providing valuable insights into operational performance. Lastly, BestNotes incorporates AI-powered notes through its Sidekick Notes feature, which reduces the documentation burden on clinicians. By leveraging Videra Health integration, recorded sessions can be transformed into structured clinical notes, enhancing accuracy and efficiency in documentation. Overall, BestNotes stands out in the EHR and CRM landscape by offering a comprehensive, user-friendly solution that addresses the specific challenges faced by the behavioral health and addiction treatment industry. ## BestNotes Pros & Cons **What users like:** - Users praise the **exceptional customer support** of BestNotes, consistently appreciating timely and helpful responses from the team. (2 reviews) - Users appreciate the **ease of use** of BestNotes, highlighting its simplicity and excellent support from staff. (2 reviews) - Users appreciate the **customization capabilities** of BestNotes, finding it easy to adapt templates for various needs. (1 reviews) - Users appreciate the **customizable templates** in BestNotes, finding them easy to adapt for reports and records. (1 reviews) - Users praise the **exceptional support** from BestNotes staff, highlighting their dedication to helping teams succeed. (1 reviews) - Product Satisfaction (1 reviews) - Professionalism (1 reviews) - Users appreciate the **customizable templates** of BestNotes, making report generation and record maintenance easy. (1 reviews) - Service Quality (1 reviews) - Staff Support (1 reviews) **What users dislike:** - Users find some **confusing features** in BestNotes that overwhelm rather than enhance their user experience. (1 reviews) - Users find the **limited features** of BestNotes restrict their experience and don't meet their needs effectively. (1 reviews) - Users feel that certain **missing features** hinder their experience and request adjustments for better usability. (1 reviews) - Users experience **slow performance** with the web version of BestNotes, affecting tasks like editing complex reports. (1 reviews) ## BestNotes Discussions - [Is Best Notes an emr?](https://www.g2.com/discussions/is-best-notes-an-emr) - [How do I use BestNotes app?](https://www.g2.com/discussions/how-do-i-use-bestnotes-app) - [What is BestNotes?](https://www.g2.com/discussions/what-is-bestnotes) - [View BestNotes pricing details and edition comparison](https://www.g2.com/products/bestnotes/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+08%3A17%3A13+-0500&secure%5Bsession_id%5D=756ef343-79f5-4d65-a022-10fb4029ca9b&secure%5Btoken%5D=370e42d50c81cf5ba5eaa62939be7350f519bfeffb7653d3c648beb01f630ff1&format=llm_user) ## BestNotes Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Agentic AI - EHR** - Autonomous Task Execution ## Top BestNotes Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (895 reviews) - [TherapyNotes](https://www.g2.com/products/therapynotes/reviews) - 4.4/5.0 (99 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews)