Generated from real user reviews
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Matthew C.
Mid-Market (51-1000 emp.)
5.0/5
"Easy to Use"
What do you like about Benepass?
It is simple and easy to use, especially with Touch Pay terminals from your phone
Hannah M.
Enterprise (> 1000 emp.)
5.0/5
"Have loved my experience using Benepass!"
What do you like about Benepass?
I now use it for my HSA funds and it’s just as easy. I will say they have gotten a bit more strict on categorizations and sometimes my items are not a
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Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Great Employee Benefit Software"
What do you like about Benepass?
1. The ease of use and very simple interface which makes it easy to navigate and learn anything about the benefits related to Benepass. 2.The explana
Amber H.
Enterprise (> 1000 emp.)
5.0/5
"Highly Recommend!"
What do you like about Benepass?
I love this new benefit our company has rolled out with Benepass! Having a digital card right on my phone made it so easy to pay for a flight that was
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Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Great tool for easy benefit reimbursement"
What do you like about Benepass?
1. Smooth to use 2. No complex details to fill for reimbursements 3.Track spending between work and personal expenses
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Great Employee Benefit Software"
What do you like about Benepass?
1. The ease of use and very simple interface which makes it easy to navigate and learn anything about the benefits related to Benepass. 2.The explana
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Verified User
Mid-Market (51-1000 emp.)
0.0/5
"Lies about what certain benefits cover and take too long to respond to support tickets"
What do you like about Benepass?
It's reimbursement of student loan program works good even if payout times are extremely slow!
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Reimbursements made easy!"
What do you like about Benepass?
The overall process to get reimbursed still remains easy.
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Verified User
Enterprise (> 1000 emp.)
4.0/5
"Very helpful. Great benefit from my company"
What do you like about Benepass?
I like how flexible the benefit is and how easily it can be applied. The UI is clear, and it serves as a single platform for both my company’s FSA and
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Great Employee Benefit Software"
What do you like about Benepass?
1. The ease of use and very simple interface which makes it easy to navigate and learn anything about the benefits related to Benepass. 2.The explana
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
0.0/5
"Lies about what certain benefits cover and take too long to respond to support tickets"
What do you dislike about Benepass?
It's tuition reimbursement and chat team are liars. They lie to you about what is covered and not covered and it's difficult to find a list of what we
Khusbu B.
Mid-Market (51-1000 emp.)
4.5/5
"Easy tool for reimbursement"
What do you dislike about Benepass?
Clear messaging and transaction declines and eligibility rules would help reduce confusion for employees.
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Verified User
Mid-Market (51-1000 emp.)
0.0/5
"Lies about what certain benefits cover and take too long to respond to support tickets"
What do you dislike about Benepass?
It's tuition reimbursement and chat team are liars. They lie to you about what is covered and not covered and it's difficult to find a list of what we
Hannah M.
Enterprise (> 1000 emp.)
5.0/5
"Have loved my experience using Benepass!"
What do you dislike about Benepass?
If they could tell us why transactions are not approved if that happens, that would be great!
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Verified User
Mid-Market (51-1000 emp.)
0.0/5
"Lies about what certain benefits cover and take too long to respond to support tickets"
What do you dislike about Benepass?
It's tuition reimbursement and chat team are liars. They lie to you about what is covered and not covered and it's difficult to find a list of what we
Khusbu B.
Mid-Market (51-1000 emp.)
4.5/5
"Easy tool for reimbursement"
What do you dislike about Benepass?
Clear messaging and transaction declines and eligibility rules would help reduce confusion for employees.
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
0.0/5
"Lies about what certain benefits cover and take too long to respond to support tickets"
What do you dislike about Benepass?
It's tuition reimbursement and chat team are liars. They lie to you about what is covered and not covered and it's difficult to find a list of what we
Alex T.
0.0/5
"Fails to Understand Company Policies"
What do you dislike about Benepass?
I don't like Benepass because it has created issues that didn't exist before. They do not understand our company policies, which has led to misunderst
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
0.0/5
"Lies about what certain benefits cover and take too long to respond to support tickets"
What do you dislike about Benepass?
It's tuition reimbursement and chat team are liars. They lie to you about what is covered and not covered and it's difficult to find a list of what we
Khusbu B.
Mid-Market (51-1000 emp.)
4.5/5
"Easy tool for reimbursement"
What do you dislike about Benepass?
Clear messaging and transaction declines and eligibility rules would help reduce confusion for employees.
Still a Great experience that I can only recommend Review collected by and hosted on G2.com.
Country specific benefits outside the US would benefit a vastly wider audience Review collected by and hosted on G2.com.
Tracking within the app is very reliable. There are never any issues connecting the card to any merchants. Review collected by and hosted on G2.com.
More clarification on where the perks can be used, perhaps recommendations as well. Overall, Benepass is an amazing resource to have at my job. Review collected by and hosted on G2.com.
I now use it for my HSA funds and it’s just as easy. I will say they have gotten a bit more strict on categorizations and sometimes my items are not as approved, but that is understandable. Review collected by and hosted on G2.com.
If they could tell us why transactions are not approved if that happens, that would be great! Review collected by and hosted on G2.com.
I really enjoy having an extra payment option. Can be used to try purchasing from unknown sellers Review collected by and hosted on G2.com.
After getting Zip code error fixed i have never had any other issues with it Review collected by and hosted on G2.com.
Hey Casey thanks for leaving a review! Glad to hear that you're getting good mileage out of your Benepass card.
Easy to use and quick reimbursement. I also like the debit card in the Apple wallet Review collected by and hosted on G2.com.
It’s a great tool. Nothing to dislike as of now. Review collected by and hosted on G2.com.
Personalized selection of benefits to use Review collected by and hosted on G2.com.
A lot of the merchandise I want to use doesn’t support BenePass, which makes it hard for me to use it the way I intended. Review collected by and hosted on G2.com.
Benepass makes managing employee benefits simple. We really value how easy it is to offer flexible benefits that employees actually use and the reporting features. The platform is clear and easy to navigate. Their team is always quick to respond and I love the quality of their support team! They’re also proactive about improving the product, regularly rolling out updates that make the experience better for both admins and employees. It’s been a reliable and efficient tool for our team. Review collected by and hosted on G2.com.
One challenge we’ve run into is that the spending categories can sometimes be too broad, which makes it difficult to allow certain services or products without approving an entire category. We’ve also occasionally found, through monthly audits, that some purchases were approved outside of the intended eligible categories. It’s not a frequent issue, but it would be ideal if more granular controls were available so audits weren’t necessary. Overall, these are manageable issues, but there’s room for improvement in category management and controls. Review collected by and hosted on G2.com.
Hey Tristan! Great to hear from you, and your feedback around spending categories is heard. We're always refining our backend to give admins the most control and transparency as possible.
The team was very helpful and responsive for urgent or non urgent matter everything was handled very efficiently and professionally Review collected by and hosted on G2.com.
If you are looking for a system to reward and motivate employees in an easy way, then BenePass is most definitely not the platform for it. Review collected by and hosted on G2.com.
I love this new benefit our company has rolled out with Benepass! Having a digital card right on my phone made it so easy to pay for a flight that was covered under our benefits with Benepass! The transaction was quick, secure and I had zero issues. I look forward to spending my remaining funds on things that'll really benefit ME!<br><br>Update: Still enjoying having Benepass. It was been simple to navigate and easy to use whether I use my digital/physical card or upload a receipt for reimbursement after the fact. Review collected by and hosted on G2.com.
So far I haven't had any issues!! Loving having Benepass. Review collected by and hosted on G2.com.
Happy to see nothing has changed over time with your update Amber! We love to see benefits get used to their fullest potential.
na Review collected by and hosted on G2.com.
I don't like Benepass because it has created issues that didn't exist before. They do not understand our company policies, which has led to misunderstandings about what is and isn't covered. They denied something that is clearly covered at the end of the year, so the benefit was lost. Review collected by and hosted on G2.com.
Hi Alex, thank you for sharing this feedback. I'm sorry for the frustration this caused, especially with the year end timing.
Benepass administers your benefit according to the plan rules and coverage your employer sets and configures. To help resolve this, we've already reached out to your employer's benefits admin team to confirm coverage and identify the best path forward for your specific case. It's also our understanding that our support team has been in touch with you through our support channels.
If you're open to reconnecting, please submit a request through our support center at https://support.getbenepass.com/en/ so we can pick things back up and work toward a resolution.
