What do users say about Basware?

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Sudip G.

Information Technology Analyst

Information Technology and Services

Enterprise (> 1000 emp.)

8/22/2022

"Mobile collaborative and paperless invoice processing tool - Basware"

4/5

What do you like best about Basware?

The best features of Basware are:

1. Basware enhances the visibility and control of payables' financial process. It gives more control to business users for more efficient invoice handling.

2. The Basware invoice management console is very intuitive, and the UI is not complex. Business users like minimalist UI for such Payables processing tool.

3. The support by Basware is best in class, whenever we have faced a data interfacing issue with our ERP, we have logged tickets in their system. Basware support has always helped us in every situation of difficulty. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Till now Basware has been an excellent value addition to our Payables invoice and payment processing system. One feature of Basware needs some improvement. The processing of pdf invoices by Basware needs improvement. Basware reads pdf invoices and auto-populates the invoice data in the system, but this machine reading of pdf is not 100% accurate yet and needs human supervision. Review collected by and hosted on G2.com.

What problems is Basware solving and how is that benefiting you?

The Basware solution lets us automatically receive and process electronic invoices into our accounting system. We have multi-level approval configured in our system, such that payables invoices go for two rounds of approval before being considered for payment. Basware removes a lot of manual effort in data entry and correction. Basware can be programmed very easily and well integrated with major ERP systems for automated payables invoice processing. Review collected by and hosted on G2.com.

Verified User in Accounting

Enterprise (> 1000 emp.)

8/9/2023

"good process and recork tracking"

5/5

What do you like best about Basware?

multiple functionalities - where all purchase orders etc can be done in the same place as invoices are kept in. Review collected by and hosted on G2.com.

What do you dislike about Basware?

it is hard to chat to people on the platform or navigate notifications sometimes. For example, the accounts payables teams can asign a task to me but it can be lost between the multiple navigation panels. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for your response, its great to hear your feedback, in-platform collaboration with colleagues and suppliers is an area we are constantly looking at evolving but I can feed this back to the product team. Thanks again.

Verified User in Building Materials

Mid-Market (51-1000 emp.)

7/3/2023

"Basware working perfectly fine"

4/5

What do you like best about Basware?

It helps me review the invoices very easily using its automatic coding. Review collected by and hosted on G2.com.

What do you dislike about Basware?

it is working as expected nothing to complain as of now. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for your positive feedback. We're delighted to hear that Basware's automatic coding has simplified your invoice review and approval process, aligning well with your expectations.

Diana D.

Enterprise (> 1000 emp.)

7/11/2023

"First time user of Basware, it was a great experience"

5/5

What do you like best about Basware?

It was very intuitive to use and the sections were clearly separated and indicated. Review collected by and hosted on G2.com.

What do you dislike about Basware?

There were too many stages to place a new order Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you, Diana, for sharing your first impressions of Basware. We're glad to hear you found our interface intuitive. Your feedback on streamlining the order placement process is valuable, and we're keen to optimize this experience further.

Verified User in Architecture & Planning

Enterprise (> 1000 emp.)

1/10/2023

"User to Administrator, a full basware experience"

4.5/5

What do you like best about Basware?

I've been fortunate enough to be a user of Basware and be involved in the testing of the administrative functions as well. It's intuitive, easy to use, and fits our needs quite well. Issues that we've come across, support has been quick to address. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Beyond the system being a little pokey when changing approvers from in to out of office if they have a lot of assigned orders, there's not much. I understand that when it's doing that it's changing the approver on the individual orders, so it's understandable. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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It's great to hear that Basware is helping streamline your procurement processes and administrative tasks. We aim to provide a solution that benefits both users and administrators, and we're pleased to hear that it's meeting your needs effectively. Thank you for your valuable input.

Verified User in Renewables & Environment

Enterprise (> 1000 emp.)

8/7/2023

"Good"

3.5/5

What do you like best about Basware?

Ease of ordering is what I like the most in the Basware Review collected by and hosted on G2.com.

What do you dislike about Basware?

Nothing specific for now which I can recommend Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for sharing your experience with Basware. We're pleased to hear that our platform is simplifying your purchasing process effectively.

Verified User in Financial Services

Enterprise (> 1000 emp.)

8/8/2023

"Great tool for finance"

4/5

What do you like best about Basware?

the application is very user friendly and intuitive Review collected by and hosted on G2.com.

What do you dislike about Basware?

the registration seems a bit tedious but ok overall Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for noting Basware's user-friendly interface and its efficacy in invoice management; your input is essential for our ongoing refinement.

Geeta B.

Enterprise (> 1000 emp.)

8/11/2023

"Good procurement solution"

4/5

What do you like best about Basware?

ERP integration TAT, integration support Review collected by and hosted on G2.com.

What do you dislike about Basware?

No AR solution as of now, maybe could be elaborated Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for your response, its great to hear positive feedback on our solution.

As we continue to grow we are actively assessing new functionality to develop and/or acquire so watch this space as regards to AR :)

Nikesha P.

Mid-Market (51-1000 emp.)

7/5/2023

"I enjoy Baseware"

4/5

What do you like best about Basware?

What I enjoy the most about bakeware is the initial process. Review collected by and hosted on G2.com.

What do you dislike about Basware?

What I dislike is that I can't find all the vendors in Baseware, and the approval. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for sharing your experience, Nikesha. We're glad the initial process resonates with you, and we'll take your feedback about vendor availability and approvals to further refine our platform for an even better user experience.

Verified User in Accounting

Enterprise (> 1000 emp.)

8/8/2023

"Idea"

5/5

What do you like best about Basware?

It is user friendly and very intuitive when using the tool Review collected by and hosted on G2.com.

What do you dislike about Basware?

It is slow from time to time and it is necessary all the time to login back. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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We're pleased to hear you find Basware's interface user-friendly and intuitive, as noted in your G2 review. Your input on occasional slowdowns and re-login requirements is valuable, we will make sure to pass on to Product Management.