Axxess Home Health Reviews & Product Details

Axxess is the leading technology innovator for healthcare at home, providing a complete suite of software solutions for home health, home care and hospice organizations of all sizes worldwide. The complete suite from Axxess includes electronic medical records, staffing software, mobile electronic visit verification, Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys, revenue cycle management and Direct Data Entry billing solutions, while also offering home care and hospice products. Axxess Home Health, a scalable electronic medical records software and mobile app used by more than 8,000 organizations, manages human resources, administration, operations, scheduling, clinical needs and billing through a single sign-on solution and more than 40 interoperable integrations—enabling electronic referral acceptance, physician orders tracking and more. This cloud-based, HIPAA-compliant system is securely accessible on all devices, including iOS and Android. Electronic visit verification at the point of care ensures compliance, and the messaging feature facilitates care coordination between office and field staff. Reports and a Patient-Driven Groupings Model (PDGM) tool show key performance indicators, like potential Low-Utilization Payment Adjustments (LUPAs), risk of hospitalization, Request for Anticipated Payment (RAP) aging and gross margin to inform decision-making. Centralized scheduling, customizable dashboards and alerts streamline managing operations. Real-time validations, an OASIS scrubber, notes templates and an interactive wound manager in the clinical workflow shorten documentation and quality assurance times. Conduct Medicare eligibility checks, run PECOS confirmation and automate claims submissions. Maximize revenue through artificial intelligence and predictive insights that identify inconsistencies to resolve and increase clean claims.

Seller

Axxess

Discussions

Axxess Home Health Community

Languages Supported

English, Spanish

Solution Type

All-in-One

Overview by

Amanda Bow

Pricing

Pricing provided by Axxess Home Health.

Basic

$899.00

View More Pricing Information

Axxess Home Health Integrations

(6)

Verified by Axxess Home Health

Axxess Home Health Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Axxess Home Health, and what problem is it built to solve?

Axxess Home Health is software for home healthcare organizations, supporting clinical management, billing, scheduling, and other operational processes involved in patient care. It is built to help healthcare providers manage care and run their operations.

What languages does Axxess Home Health support?

Axxess Home Health supports 2 languages: English and Spanish.

What company sizes and industries is Axxess Home Health the best fit for?

Positive user experience is concentrated in small and mid-sized organizations, especially in healthcare settings. The strongest reported segments are:

Company size — Small business: Organizations with 50 or fewer employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Industry — Hospital & Health Care: The most prominent industry segment.
Industry — Health, Wellness and Fitness: Another notable healthcare-related segment.

What customer support options does Axxess Home Health provide, and how do users find the overall support experience?

Support is available through phone, email/help desk, and chat, including 24/7 live-rep support. The experience is mixed: users describe helpful, knowledgeable assistance, while others report long waits, slow ticket resolution, or difficulty getting follow-up.

What is the experience like for teams switching to Axxess Home Health from another tool?

Teams have moved to Axxess Home Health from other home-health systems, including WellSky products, RiverSoft, Healthcarefirst, and Careficient. The reasons include a desire for easier electronic documentation, more functionality, or better billing and workflows; some users found the interface easier to learn or more organized, though the change can require teams to learn new processes.

What features or capabilities could make Axxess Home Health even more useful?

Users would benefit from smoother day-to-day workflows and more capable mobile tools, alongside refinements to scheduling and navigation. Common improvement areas include:

Mobile experience: Make the app easier to use and support more clinical tasks and attachments in the field.
Scheduling and calendars: Improve clinician calendar views, filtering, and schedule management.
Workflow and navigation: Reduce repetitive steps and make information easier to find across charts, messages, and reports.

G2 reviews are authentic and verified.

Here's how.

Brian G.

Director of Nursing

Mid-Market (51-1000 emp.)

7/16/2021

"Care blocked by Axxess"

0.5/5

What do you like best about Axxess Home Health?

The notes for returned charts is a very good function so that QA can communicate needs in notes. Review collected by and hosted on G2.com.

What do you dislike about Axxess Home Health?

The program is very cumbersome and we have submitted over 80 help desk tickets but have only had 32 resolved, the rest are in progress or enhancements. Additionally there are no training documents just videos and adult learners have to have a variety of options for learning and watching a video is not helpful, I had to create all the training documents for our organization and the wound manager is way too strict to be useful. Orders management is completely awful, you cannot batch print orders to send to MDs, you have to print them one at a time, then fax, then click each order one at a time to indicate that they were faxed. Reports are not easy to use and require multiple reports to necessary information and getting information back from the company is very hit and miss. I have worked with multiple EMRs and this is by far the worst onboarding, transition, training experience I have ever had. Review collected by and hosted on G2.com.

Recommendations to others considering Axxess Home Health:

Make sure to get plenty of training, do not let them off the hook with training and implementation, make them go over every aspect of your workflow in product demonstration and training. Review collected by and hosted on G2.com.

What problems is Axxess Home Health solving and how is that benefiting you?

I am having problems with scheduling, wound manager, orders, help desk. The only potential benefit is the electronic visit verification. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

7/15/2021

"Easy to use!"

5/5

What do you like best about Axxess Home Health?

Axxess is very user-friendly! I have been using axxess for a year now everything is right there there is ever a help center that walks you how to do everything step by step. Another thing I like about axxess is that there is a phone call system where they help you will all the questions that you might have. The app is also very user-friendly for clinicians. I also like that there is AxxessCare where you can see other clinicians in the area to help you stuaff for cases where you do not have coverage. Review collected by and hosted on G2.com.

What do you dislike about Axxess Home Health?

There is nothing I dislike about Axxess, everything I need, I have. The only thing I might dislike is the app, its a little confusing to get around for the office. Clinicians call and ask where things are and sometimes I have no idea what they are talking about, but we figure it out. Review collected by and hosted on G2.com.

Recommendations to others considering Axxess Home Health:

Get to know the app well. Call when you have or need any help. Review collected by and hosted on G2.com.

What problems is Axxess Home Health solving and how is that benefiting you?

The problems that Axxess is helping our business solve is having all patients in one location, tracking everything from insurance, to patients information, to billing. Everything is in one location and easy to look up. The benefits I have realized are that everything I need is just in one click of a button, if I have difficulties with something, I can quickly call and talk with a live agent. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Shandolyn B.

SCHEDULING

Small-Business (50 or fewer emp.)

Updated 12/29/2021

Originally submitted 9/1/2021

"VERY USER FRIENDLY"

4.5/5

What do you like best about Axxess Home Health?

ABLE TO DELETE/SCHEDULE MULTIPLE TASKS AT A TIME Review collected by and hosted on G2.com.

What do you dislike about Axxess Home Health?

NO BEING ABLE TO FREEZE A CLINICIANS SCHEDULE Review collected by and hosted on G2.com.

Response from Cullie Poseria of Axxess Home Health

Hi Shandolyn,

I wanted to update you that we added a feature that may be useful to you when searching for patients: https://www.axxess.com/help/agencycore/software-updates/patient-tags/

Additionally, I encourage your team to bookmark and view the major features in development here: https://www.axxess.com/help/coming-soon/ and recent software updates here: https://www.axxess.com/help/agencycore/software-updates/

We hope this helps,

The Axxess Team

Current UserValidated ReviewerSource: Seller invite

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

7/16/2021

"Physical therapy section"

1/5

What do you like best about Axxess Home Health?

When I discharge early and order for discharge can be easily generated. I can copy goals from the plan of care to my discharge note on mobile when internet is available using copy/paste, I can also view PTA visits notes, and the initial eval, I like how the eval can be recreated on the re-eval so I am getting the correct information. Review collected by and hosted on G2.com.

What do you dislike about Axxess Home Health?

The scroll sections that I need to scroll through answers to find the correct one, the scheduling when going from PT visit to PT discharge or Supervisory or 30-day eval, every time I have to re-put my name in, the Tinetti test is not accurate in the wording, the discharge on mobile does not match the web version. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Esrli G.

Registered Nurse

Mid-Market (51-1000 emp.)

2/17/2022

"Overall it is a great software for all clinicians!"

5/5

What do you like best about Axxess Home Health?

Axxess has everything in one place. All of your patient information can be accessed from any electronic device. The platform is very organized and user friendly! Review collected by and hosted on G2.com.

What do you dislike about Axxess Home Health?

Website sometimes refreshes itself on the iPad. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Danielle P.

CLINICAL ASSISTANT

Mid-Market (51-1000 emp.)

Updated 10/21/2021

Originally submitted 8/9/2021

"ITS VERY EASY TO USE AND HAS EVERYTHING YOU NEED IN ONE PLACE"

5/5

What do you like best about Axxess Home Health?

I LIKE THAT WE CAN DO EVV VERIFICATION RIGHT IN AXXESS Review collected by and hosted on G2.com.

What do you dislike about Axxess Home Health?

HOW THE LOOK KEEPS CHANGING THE LAYOUT NOW ALL THE DOCTORS INFORMATION CAN ONLY BE ACCESSED IN THE PATIENT PROFILE Review collected by and hosted on G2.com.

Response from Cullie Poseria of Axxess Home Health

Hi Danielle,

Thank you for your review and feedback!

I'm not sure of your permissions, but you may also try looking at View > Lists > Physicians to be able to access physician information. In the Report Center, under Patient Reports, we also have a Patient By Physician Listing report available if helpful. In the patient chart, you can click Edit and the Physician(s) tab to see physician information. If you are on the mobile app, there is an icon/button for Physicians on the Patient Profile screen.

Sincerely,

The Axxess Team

Current UserValidated ReviewerSource: Seller invite

Amy M.

Nurse Practitioner

Small-Business (50 or fewer emp.)

7/29/2021

"Axxess is a great tool, it is very user friendly"

5/5

What do you like best about Axxess Home Health?

I like the layout and flow, I also like how user friendly it is. Review collected by and hosted on G2.com.

What do you dislike about Axxess Home Health?

I wish it would save some patient info so you didn't have to dig around so much sometimes, it is very difficult to find weights sometimes for instance, I also think sometimes it gets glitchy when I try to open documents and have already viewed someone else's documents. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Seller invite

Karen K.

Director Of Nursing

Small-Business (50 or fewer emp.)

7/16/2021

"Great Home Health Software"

4.5/5

What do you like best about Axxess Home Health?

Ease of documentation. Prompts to cover necessary information for a thorough assessment. Review collected by and hosted on G2.com.

What do you dislike about Axxess Home Health?

I would like to be able to send from the app to a fax for the doctors regarding medication possible interactions.

Difficulty pictures easily when in wound manager. There should be an easier way than to transfer the photo from an app or device to wound manager. Review collected by and hosted on G2.com.

Recommendations to others considering Axxess Home Health:

Wound manager pictures need to easier to take for immediate download to the wound manager. Currently too many steps to upload a picture. Review collected by and hosted on G2.com.

What problems is Axxess Home Health solving and how is that benefiting you?

Continuity of care. Tracking of wound measurements. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Lori W.

Registered Nurse

Small-Business (50 or fewer emp.)

7/27/2021

"Excellent Home Health Management"

4/5

What do you like best about Axxess Home Health?

I like that Axxess is constantly updating its platform to keep up with regulatory changes. As a clinician, Axxess allows me to view upcoming visits easily and to note any QA corrections required on my dashboard. Review collected by and hosted on G2.com.

What do you dislike about Axxess Home Health?

Some aspects of Axxess's newer systems are cumbersome and create room for error - specifically the more recent Wound Manager and Wound Order Profile. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Seller invite

Korey C.

Registered Nurse

Mid-Market (51-1000 emp.)

8/6/2021

"Smooth charting system when it doesn't glitch or have multiple restart updates in one session."

3.5/5

What do you like best about Axxess Home Health?

The ease of transitioning from one system to the next. Review collected by and hosted on G2.com.

What do you dislike about Axxess Home Health?

There are still a lot of glitches, jumping of screens that lead to the wrong item being selected, and repeated updates that require logging out and logging back in in the middle of charting. Review collected by and hosted on G2.com.