The Avatier Ticketing Integration is a certified application designed to seamlessly integrate Avatier's Identity and Access Management (IAM solutions with the ServiceNow platform. This integration enhances IT service management by automating identity-related tasks, streamlining workflows, and improving security compliance. Key Features and Functionality: - Automated User Provisioning and De-Provisioning: Facilitates the automatic creation, updating, and removal of user accounts, ensuring that access rights are consistently managed throughout the user lifecycle. - Self-Service Password Management: Empowers users to reset and manage their passwords independently, reducing the volume of password-related help desk tickets and enhancing user productivity. - Single Sign-On (SSO: Provides users with secure, one-click access to multiple applications, minimizing password fatigue and enhancing security. - Access Governance and Compliance: Enables organizations to conduct access certifications and audits directly within ServiceNow, ensuring compliance with regulatory requirements and internal policies. - Help Desk Ticketing Integration: Automates the creation and management of help desk tickets for identity-related requests, streamlining IT operations and reducing manual intervention. Primary Value and User Benefits: The Avatier Ticketing Integration addresses common challenges in identity and access management by automating routine tasks and providing self-service capabilities. This leads to increased operational efficiency, reduced administrative overhead, and enhanced security compliance. By integrating with ServiceNow, organizations can unify their IT service management and identity governance processes, resulting in a more cohesive and responsive IT environment.