Generated from real user reviews
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TERESA B.
Small-Business (50 or fewer emp.)
4.0/5
"MAKES PAYROLL EASY"
What do you like about Asure?
The team members are very helpful and will guide you through any questions you have.
Khara T.
Small-Business (50 or fewer emp.)
4.0/5
"I have been satisfied with Asure services."
What do you like about Asure?
There is a direct deposit option that is helps us save in mailing. Staff are willing to wait in scheduling payroll. They also offer other services tha
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Asure Payroll"
What do you like about Asure?
Asure's customer service is great! The Payroll took some getting used to.
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"I have used Asure for Lacaillade Masonry for over 10 years."
What do you like about Asure?
I like how easy it is to use and I can get support on the line fairly easily when needed.
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Haley S.
Enterprise (> 1000 emp.)
5.0/5
"User-Friendly Interface, But PTO Accrual Needs Improvement."
What do you like about Asure?
Very easy to use and navigate, simple and effective
Scott S.
Small-Business (50 or fewer emp.)
4.0/5
"Asure HR and Payroll"
What do you like about Asure?
The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll.
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Asure Payroll"
What do you like about Asure?
Asure's customer service is great! The Payroll took some getting used to.
Bobbi H.
Small-Business (50 or fewer emp.)
5.0/5
"Quick Efficient Software"
What do you like about Asure?
Asure is very easy to navigate through. The upgraded webpages make it a breeze getting to where you need to be to do payroll.
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Asure Payroll"
What do you like about Asure?
Asure's customer service is great! The Payroll took some getting used to.
Scott S.
Small-Business (50 or fewer emp.)
4.0/5
"Asure HR and Payroll"
What do you like about Asure?
The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll.
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Mark Phelps I.
0.5/5
"Complicated Interface and Poor Support"
What do you dislike about Asure?
Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser
Scott S.
Small-Business (50 or fewer emp.)
4.0/5
"Asure HR and Payroll"
What do you dislike about Asure?
There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed.
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Mark Phelps I.
0.5/5
"Complicated Interface and Poor Support"
What do you dislike about Asure?
Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser
Scott S.
Small-Business (50 or fewer emp.)
4.0/5
"Asure HR and Payroll"
What do you dislike about Asure?
There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed.
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Mark Phelps I.
0.5/5
"Complicated Interface and Poor Support"
What do you dislike about Asure?
Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser
Khara T.
Small-Business (50 or fewer emp.)
4.0/5
"I have been satisfied with Asure services."
What do you dislike about Asure?
Asure schedules payroll too early in the pay period.
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Mark Phelps I.
0.5/5
"Complicated Interface and Poor Support"
What do you dislike about Asure?
Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser
Kim C.
Mid-Market (51-1000 emp.)
0.0/5
"Asure, not good."
What do you dislike about Asure?
Everything. My employees could not understand how to log on. Too maky hands were in the pot.
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Stephanie R.
Small-Business (50 or fewer emp.)
5.0/5
"Easy on-boarding and great timekeeping"
What do you dislike about Asure?
The GEO tags are a little hard to see when there are so many close together, but we are managing.
Thomas W.
Small-Business (50 or fewer emp.)
0.0/5
"Terrible business practices"
What do you dislike about Asure?
The service contract is misleading. I signed up for the HR services as a "deal" for doing the ERTC filing. The terms and conditions were buried in a l
the customer service is amazing...way more hands on than other payroll companies I have worked with. My contact Sarah is so very helpful. Review collected by and hosted on G2.com.
the software is a bit challenging. not as intuitive as it could be. Review collected by and hosted on G2.com.
I have always been impressed by the great response from Asure customer service representatives. They are very knowledgeable and quick to respond to questions and issues. Review collected by and hosted on G2.com.
Software can be difficult to use sometimes. Review collected by and hosted on G2.com.
Seems easy to use. Like flexibility of the system Review collected by and hosted on G2.com.
No downside to using asure. Just don't like constant phone calls and constant communication Review collected by and hosted on G2.com.
We haven't really done a lot with Asure recently since we are just getting set up but everyone we have worked with so far has been really nice and helpful. Review collected by and hosted on G2.com.
The timing of our payroll transition was not great as it was end of the year so it has taken longer than expected. Not just because of Asure but because of our end of year also. Review collected by and hosted on G2.com.
We created many different pay codes that facilitate sufficient differentiation on the time cards. The payroll processing is now much more straightforward and requires hardly any manual adjustments. Review collected by and hosted on G2.com.
Payroll processing requires many steps that have become routine but were initially not intuitive. Review collected by and hosted on G2.com.
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Reports
Customer Service Review collected by and hosted on G2.com.
Client correction needs Customer Service
Calendars need to be open by Customer Service Review collected by and hosted on G2.com.
The services from my Rep is fantastic. Heather is always on top of answering questions, assisting employers with guidance, and sending notices timely. I am confident my clients will be taken care of when utilizing Asure. Review collected by and hosted on G2.com.
I can't think of anything that I dislike about Asure. Review collected by and hosted on G2.com.
You are assigned your own payroll specialist which allows for great communication and able to get answers / help quickly. Review collected by and hosted on G2.com.
Learning the system can be confusing at first but once you navigate it a few times it becomes easier. Review collected by and hosted on G2.com.
The webinars are very informative. They are greatly appreciated. Review collected by and hosted on G2.com.
There has been an improvement in our service communications. Thank you. Review collected by and hosted on G2.com.
It is not that complicated, if there are doubts you can contact us, although sometimes it takes time to resolve. Review collected by and hosted on G2.com.
In the times when we have doubts, I have contacted them and there have been occasions when they explain it, I would say, as if one were mentally incapacitated, or quick to cut the call, or as if it bothers them, which at least I, who like to take notes, ask the steps, I end up equally confused. It hasn't been all the time but it has happened to me and it's not pleasant. Employees having issues accessing their account. Review collected by and hosted on G2.com.