--- title: Asure Reviews meta\_title: 'Asure Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 391 reviews by the users' company size, role or industry to find out how Asure works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 391 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Asure Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **exceptional customer service** of Asure, praising the helpfulness and availability of staff. [(75 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1683607&qs=pros-and-cons#reviews) Users value the **amazing customer support** of Asure, highlighting responsiveness and helpfulness from dedicated contacts. [(69 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1683482&qs=pros-and-cons#reviews) Users value the **ease of use** of Asure, making payroll and onboarding processes seamless and efficient. [(54 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684844&qs=pros-and-cons#reviews) Users commend the **accuracy and timeliness** of Asure's payroll management, making the process user-friendly and efficient. [(39 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684286&qs=pros-and-cons#reviews) Users appreciate the **accurate and timely payroll** service of Asure, praising its user-friendly interface and support. [(36 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684952&qs=pros-and-cons#reviews) Users report **poor customer support** with Asure, facing issues like unresponsive representatives and lack of accountability. [(25 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1683500&qs=pros-and-cons#reviews) Users note that **poor support services** lead to frustrating communication issues and lack of accountability during onboarding. [(18 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684392&qs=pros-and-cons#reviews) Users experience **payroll issues** with Asure's misleading terms and cumbersome data processing, causing frustration in service management. [(17 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684525&qs=pros-and-cons#reviews) Users find Asure to be **not user-friendly** , facing difficulties in navigation and service termination processes. [(14 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684709&qs=pros-and-cons#reviews) Users find **difficult navigation** frustrating, with issues accessing key information and managing HR tasks effectively. [(11 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684471&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Asure ##### 1. Helpful Users highlight the **exceptional customer service** of Asure, praising the helpfulness and availability of staff. [ See 75 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1683607&qs=pros-and-cons#reviews) See Related User Reviews TB TERESA B. Small-Business (50 or fewer emp.) 4.0/5 "MAKES PAYROLL EASY" What do you like about Asure? The team members are very helpful and will guide you through any questions you have. ![Khara T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khara T.") KT Khara T. Small-Business (50 or fewer emp.) 4.0/5 "I have been satisfied with Asure services." What do you like about Asure? There is a direct deposit option that is helps us save in mailing. Staff are willing to wait in scheduling payroll. They also offer other services th ##### 2. Customer Support Users value the **amazing customer support** of Asure, highlighting responsiveness and helpfulness from dedicated contacts. [ See 69 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1683482&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "I have used Asure for Lacaillade Masonry for over 10 years." What do you like about Asure? I like how easy it is to use and I can get support on the line fairly easily when needed. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Our experience with Asure has always been welcoming and efficient." What do you like about Asure? We really appreciate how quickly the Asure team works to resolve our requests and the consistent communication throughout. Our weekly payroll submissi ##### 3. Ease of Use Users value the **ease of use** of Asure, making payroll and onboarding processes seamless and efficient. [ See 54 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684844&qs=pros-and-cons#reviews) See Related User Reviews ![Haley S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haley S.") HS Haley S. Enterprise (\> 1000 emp.) 5.0/5 "User-Friendly Interface, But PTO Accrual Needs Improvement." What do you like about Asure? Very easy to use and navigate, simple and effective SS Scott S. Small-Business (50 or fewer emp.) 4.0/5 "Asure HR and Payroll" What do you like about Asure? The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll. ##### 4. Payroll Management Users commend the **accuracy and timeliness** of Asure's payroll management, making the process user-friendly and efficient. [ See 39 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684286&qs=pros-and-cons#reviews) See Related User Reviews ![Bobbi H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bobbi H.") BH Bobbi H. Small-Business (50 or fewer emp.) 5.0/5 "Quick Efficient Software" What do you like about Asure? Asure is very easy to navigate through. The upgraded webpages make it a breeze getting to where you need to be to do payroll. ![Jeremy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy M.") JM Jeremy M. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Setup with Assure, No Changes Needed" What do you like about Asure? I love how Asure makes handling payroll easy. Switching my old payroll data to Asure was seamless, and I appreciated the simplicity of the process. Th ##### 5. Payroll Ease Users appreciate the **accurate and timely payroll** service of Asure, praising its user-friendly interface and support. [ See 36 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684952&qs=pros-and-cons#reviews) See Related User Reviews SS Scott S. Small-Business (50 or fewer emp.) 4.0/5 "Asure HR and Payroll" What do you like about Asure? The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll. ![Bobbi H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bobbi H.") BH Bobbi H. Small-Business (50 or fewer emp.) 5.0/5 "Quick Efficient Software" What do you like about Asure? Asure is very easy to navigate through. The upgraded webpages make it a breeze getting to where you need to be to do payroll. ### 5 Cons or Disadvantages of Asure ##### 1. Poor Customer Support Users report **poor customer support** with Asure, facing issues like unresponsive representatives and lack of accountability. [ See 25 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1683500&qs=pros-and-cons#reviews) See Related User Reviews ![Mark Phelps I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark Phelps I.") MI Mark Phelps I. 0.5/5 "Complicated Interface and Poor Support" What do you dislike about Asure? Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser SS Scott S. Small-Business (50 or fewer emp.) 4.0/5 "Asure HR and Payroll" What do you dislike about Asure? There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed. ##### 2. Poor Support Services Users note that **poor support services** lead to frustrating communication issues and lack of accountability during onboarding. [ See 18 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684392&qs=pros-and-cons#reviews) See Related User Reviews ![Mark Phelps I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark Phelps I.") MI Mark Phelps I. 0.5/5 "Complicated Interface and Poor Support" What do you dislike about Asure? Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser SS Scott S. Small-Business (50 or fewer emp.) 4.0/5 "Asure HR and Payroll" What do you dislike about Asure? There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed. ##### 3. Payroll Issues Users experience **payroll issues** with Asure's misleading terms and cumbersome data processing, causing frustration in service management. [ See 17 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684525&qs=pros-and-cons#reviews) See Related User Reviews ![Mark Phelps I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark Phelps I.") MI Mark Phelps I. 0.5/5 "Complicated Interface and Poor Support" What do you dislike about Asure? Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser ![Khara T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khara T.") KT Khara T. Small-Business (50 or fewer emp.) 4.0/5 "I have been satisfied with Asure services." What do you dislike about Asure? Asure schedules payroll too early in the pay period. ##### 4. Not User-Friendly Users find Asure to be **not user-friendly** , facing difficulties in navigation and service termination processes. [ See 14 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684709&qs=pros-and-cons#reviews) See Related User Reviews ![Mark Phelps I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark Phelps I.") MI Mark Phelps I. 0.5/5 "Complicated Interface and Poor Support" What do you dislike about Asure? Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser ![Kim C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kim C.") KC Kim C. Mid-Market (51-1000 emp.) 0.0/5 "Asure, not good." What do you dislike about Asure? Everything. My employees could not understand how to log on. Too maky hands were in the pot. ##### 5. Difficult Navigation Users find **difficult navigation** frustrating, with issues accessing key information and managing HR tasks effectively. [ See 11 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684471&qs=pros-and-cons#reviews) See Related User Reviews SR Stephanie R. Small-Business (50 or fewer emp.) 5.0/5 "Easy on-boarding and great timekeeping" What do you dislike about Asure? The GEO tags are a little hard to see when there are so many close together, but we are managing. ![Thomas W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas W.") TW Thomas W. Small-Business (50 or fewer emp.) 0.0/5 "Terrible business practices" What do you dislike about Asure? The service contract is misleading. I signed up for the HR services as a "deal" for doing the ERTC filing. The terms and conditions were buried in a ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 2/14/2025 "Very nice customer service" 3.5/5 What do you like best about Asure? We haven't really done a lot with Asure recently since we are just getting set up but everyone we have worked with so far has been really nice and helpful. Review collected by and hosted on G2.com. What do you dislike about Asure? The timing of our payroll transition was not great as it was end of the year so it has taken longer than expected. Not just because of Asure but because of our end of year also. Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? Asure is helping us transition our payroll from another provider. They have been very helpful to make this a seamless transition and to be sure we are all set before we run our first payroll. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Arie N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arie N.") AN Arie N. Accounting Manager Small-Business (50 or fewer emp.) 9/24/2024 "Payroll is easy now." 4/5 What do you like best about Asure? We created many different pay codes that facilitate sufficient differentiation on the time cards. The payroll processing is now much more straightforward and requires hardly any manual adjustments Review collected by and hosted on G2.com. What do you dislike about Asure? Payroll processing requires many steps that have become routine but were initially not intuitive. Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? We experienced a few problems with the previous payroll processing program we were using, mainly around integration of time keeping and payroll processing and the tracking of PTO time. Asure is handling all this to our satisfaction. We also experienced unsatisfactory support from the other company, and the Asure product support has been great. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BA BRENDA A. Accountant & HR Manager Mid-Market (51-1000 emp.) 9/30/2024 "Best Program Ever" 5/5 What do you like best about Asure? Internet Access Reports Customer Service Review collected by and hosted on G2.com. What do you dislike about Asure? Client correction needs Customer Service Calendars need to be open by Customer Service Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? Reports, it is the best Review collected by and hosted on G2.com. Show More 2/14/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Laurie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laurie G.") LG Laurie G. Senior Account Manager Small-Business (50 or fewer emp.) 2/14/2025 "Great Service" 4.5/5 What do you like best about Asure? The services from my Rep is fantastic. Heather is always on top of answering questions, assisting employers with guidance, and sending notices timely. I am confident my clients will be taken care of when utilizing Asure. Review collected by and hosted on G2.com. What do you dislike about Asure? I can't think of anything that I dislike about Asure. Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? We utlize Asure all the time for COBRA administration and they have been wonderful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mary E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary E.") ME Mary E. Office Manager Mid-Market (51-1000 emp.) 11/18/2024 "Great customer service" 5/5 What do you like best about Asure? You are assigned your own payroll specialist which allows for great communication and able to get answers / help quickly. Review collected by and hosted on G2.com. What do you dislike about Asure? Learning the system can be confusing at first but once you navigate it a few times it becomes easier. Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? Allows for an easy and seamless payroll. Employees are able to log in and look at their paystubs and make their own changes to their account. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Small-Business (50 or fewer emp.) 10/26/2021 "Thank you" 4.5/5 What do you like best about Asure? The webinars are very informative. They are greatly appreciated. Review collected by and hosted on G2.com. What do you dislike about Asure? There has been an improvement in our service communications. Thank you. Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? They have all been resolved over time. Review collected by and hosted on G2.com. Show More 4/17/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") AF Verified User in Food Production Mid-Market (51-1000 emp.) 11/7/2024 "Average" 4/5 What do you like best about Asure? It is not that complicated, if there are doubts you can contact us, although sometimes it takes time to resolve. Review collected by and hosted on G2.com. What do you dislike about Asure? In the times when we have doubts, I have contacted them and there have been occasions when they explain it, I would say, as if one were mentally incapacitated, or quick to cut the call, or as if it bothers them, which at least I, who like to take notes, ask the steps, I end up equally confused. It hasn't been all the time but it has happened to me and it's not pleasant. Employees having issues accesing their account. Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? refreshing the sistem I would say. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Derek S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek S.") DS Derek S. CEO Small-Business (50 or fewer emp.) 4/10/2025 "Excellent service, courteous and professional. Very competent!" 5/5 What do you like best about Asure? Great third-party payroll service! The employees are exceptional in their competence and service! Review collected by and hosted on G2.com. What do you dislike about Asure? Nothing at all. I love these folks! I can't say enough. Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? payroll and tax reporting Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller CM colton m. lockroom and receiving Mid-Market (51-1000 emp.) 11/6/2024 "Accurate" 5/5 What do you like best about Asure? product is very accurate and very user friendly highly recommend if you have anyquestions the customer support is great, everything you need in one place use this every day Review collected by and hosted on G2.com. What do you dislike about Asure? i cannot say that there is anything that i dislike. Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? eliminated the use of actual punch cards, able to download app to our phones, also eliminated faulty punch ins and outs Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Individual & Family Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Individual & Family Services") AI Verified User in Individual & Family Services Small-Business (50 or fewer emp.) 4/9/2025 "Quick Response time. Products are intuitive and easy to use" 5/5 What do you like best about Asure? Support is very quick and easy to access. Review collected by and hosted on G2.com. What do you dislike about Asure? I wish the employee app was easier to use. Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? Payroll and Tax reporting Review collected by and hosted on G2.com. 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