Asure Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the amazing customer service from Asure, highlighting helpful contacts and accommodating personnel. (75 mentions)

Users praise the amazing customer support of Asure, highlighting helpful and accessible representatives like Sarah and Cheryl. (69 mentions)

Users find Asure's interface to be extremely user-friendly, simplifying payroll and onboarding processes effortlessly. (54 mentions)

Users value the accuracy and timeliness of Asure's payroll management, making their monthly processes seamless and efficient. (39 mentions)

Users are impressed with the accurate and timely payroll service, highlighting its user-friendly platform and support. (36 mentions)

Users report poor customer support with Asure, citing issues with communication and unresponsive representatives. (25 mentions)

Users experience poor support services with Asure, citing inconsistent communication and lack of accountability in onboarding. (18 mentions)

Users face payroll issues due to misleading terms, complicated service termination, and cumbersome configuration processes. (17 mentions)

Users find Asure to be not user-friendly, citing issues like website timeouts and difficulty navigating the system. (14 mentions)

Users find difficult navigation within Asure, struggling to make updates and access essential services effectively. (11 mentions)

5 Pros or Advantages of Asure

1. Helpful

Users appreciate the amazing customer service from Asure, highlighting helpful contacts and accommodating personnel.

See 75 mentions

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TERESA B.

Small-Business (50 or fewer emp.)

4.0/5

"MAKES PAYROLL EASY"

What do you like about Asure?

The team members are very helpful and will guide you through any questions you have.

Khara T.

Small-Business (50 or fewer emp.)

4.0/5

"I have been satisfied with Asure services."

What do you like about Asure?

There is a direct deposit option that is helps us save in mailing. Staff are willing to wait in scheduling payroll. They also offer other services tha

2. Customer Support

Users praise the amazing customer support of Asure, highlighting helpful and accessible representatives like Sarah and Cheryl.

See 69 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Asure Payroll"

What do you like about Asure?

Asure's customer service is great! The Payroll took some getting used to.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I have used Asure for Lacaillade Masonry for over 10 years."

What do you like about Asure?

I like how easy it is to use and I can get support on the line fairly easily when needed.

3. Ease of Use

Users find Asure's interface to be extremely user-friendly, simplifying payroll and onboarding processes effortlessly.

See 54 mentions

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Haley S.

Enterprise (> 1000 emp.)

5.0/5

"User-Friendly Interface, But PTO Accrual Needs Improvement."

What do you like about Asure?

Very easy to use and navigate, simple and effective

Scott S.

Small-Business (50 or fewer emp.)

4.0/5

"Asure HR and Payroll"

What do you like about Asure?

The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll.

4. Payroll Management

Users value the accuracy and timeliness of Asure's payroll management, making their monthly processes seamless and efficient.

See 39 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Asure Payroll"

What do you like about Asure?

Asure's customer service is great! The Payroll took some getting used to.

Bobbi H.

Small-Business (50 or fewer emp.)

5.0/5

"Quick Efficient Software"

What do you like about Asure?

Asure is very easy to navigate through. The upgraded webpages make it a breeze getting to where you need to be to do payroll.

5. Payroll Ease

Users are impressed with the accurate and timely payroll service, highlighting its user-friendly platform and support.

See 36 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Asure Payroll"

What do you like about Asure?

Asure's customer service is great! The Payroll took some getting used to.

Scott S.

Small-Business (50 or fewer emp.)

4.0/5

"Asure HR and Payroll"

What do you like about Asure?

The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll.

5 Cons or Disadvantages of Asure

1. Poor Customer Support

Users report poor customer support with Asure, citing issues with communication and unresponsive representatives.

See 25 mentions

See Related User Reviews

Mark Phelps I.

0.5/5

"Complicated Interface and Poor Support"

What do you dislike about Asure?

Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser

Scott S.

Small-Business (50 or fewer emp.)

4.0/5

"Asure HR and Payroll"

What do you dislike about Asure?

There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed.

2. Poor Support Services

Users experience poor support services with Asure, citing inconsistent communication and lack of accountability in onboarding.

See 18 mentions

See Related User Reviews

Mark Phelps I.

0.5/5

"Complicated Interface and Poor Support"

What do you dislike about Asure?

Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser

Scott S.

Small-Business (50 or fewer emp.)

4.0/5

"Asure HR and Payroll"

What do you dislike about Asure?

There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed.

3. Payroll Issues

Users face payroll issues due to misleading terms, complicated service termination, and cumbersome configuration processes.

See 17 mentions

See Related User Reviews

Mark Phelps I.

0.5/5

"Complicated Interface and Poor Support"

What do you dislike about Asure?

Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser

Khara T.

Small-Business (50 or fewer emp.)

4.0/5

"I have been satisfied with Asure services."

What do you dislike about Asure?

Asure schedules payroll too early in the pay period.

4. Not User-Friendly

Users find Asure to be not user-friendly, citing issues like website timeouts and difficulty navigating the system.

See 14 mentions

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Mark Phelps I.

0.5/5

"Complicated Interface and Poor Support"

What do you dislike about Asure?

Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser

Kim C.

Mid-Market (51-1000 emp.)

0.0/5

"Asure, not good."

What do you dislike about Asure?

Everything. My employees could not understand how to log on. Too maky hands were in the pot.

5. Difficult Navigation

Users find difficult navigation within Asure, struggling to make updates and access essential services effectively.

See 11 mentions

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Stephanie R.

Small-Business (50 or fewer emp.)

5.0/5

"Easy on-boarding and great timekeeping"

What do you dislike about Asure?

The GEO tags are a little hard to see when there are so many close together, but we are managing.

Thomas W.

Small-Business (50 or fewer emp.)

0.0/5

"Terrible business practices"

What do you dislike about Asure?

The service contract is misleading. I signed up for the HR services as a "deal" for doing the ERTC filing. The terms and conditions were buried in a l

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Verified User in Automotive

Small-Business (50 or fewer emp.)

2/14/2025

"Asure makes small business have big benefits"

5/5

What do you like best about Asure?

Asure provides services that are very helpful for a small business. Handles complex issues and the staff support helps us focus on our business. We send in the information and its implemented quickly and without issues. It makes it easy to add employees, change status, and keep track of important milestones and dates. Review collected by and hosted on G2.com.

What do you dislike about Asure?

Asure has a cost in our business but it is minimal so it is worth the value. Review collected by and hosted on G2.com.

Brandy H.

Administrative Assistant

Mid-Market (51-1000 emp.)

11/6/2024

"Wonderful service and knowledgeable, friendly staff."

5/5

What do you like best about Asure?

I like how user friendly everything is from creating payrolls, to running reports. Review collected by and hosted on G2.com.

What do you dislike about Asure?

The PTO glitches on occasion and doesn't properly accrue, but staff are always there to help out when this happens. Review collected by and hosted on G2.com.

What problems is Asure solving and how is that benefiting you?

For me, the biggest benefit is when completing biweekly payrolls. I have been taught by staff to not only create the regular payrolls, but also to create supplemental and bonus payrolls as well. This is much more convenient than having to spend the time on the phone or through email to convey all the specifics of each of those. Review collected by and hosted on G2.com.

Teri M.

Human Resources and Payroll Administration

Mid-Market (51-1000 emp.)

11/13/2024

"Pleasure to Work With"

5/5

What do you like best about Asure?

the HR Consultants are very knowledgeable. are able to get answers in a reasonable amount of time. If they don't know the answer they will let you know. Transparent. I call them quite frequently. Review collected by and hosted on G2.com.

What do you dislike about Asure?

I have received information that was not 100% accurate, but they let me know and got it corrected, also took ownership of the error. Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate

Small-Business (50 or fewer emp.)

4/10/2025

"Great Customer Service and User-Friendly"

4/5

What do you like best about Asure?

Fantastic customer service and issues are resolved quickly and by a real person. Very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Asure?

No issues so far- big fan of how easy it is to access all files, payroll, etc. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

11/6/2024

"Great Payroll Software and Support"

5/5

What do you like best about Asure?

The Ausre software is very easy to use and their support portal is a great quick easy way to get help on any topic or subject. It has been very easy to train staff on how to process payroll and the quarterly reports that are sent can be filed and used at year end for our accountants without any manipulation for the files. Review collected by and hosted on G2.com.

What do you dislike about Asure?

We have not come across any features of Ausure that we have struggled or had issues with. Review collected by and hosted on G2.com.

Amanda R.

Owner

Small-Business (50 or fewer emp.)

2/20/2025

"Great Software"

5/5

What do you like best about Asure?

I like the ease of entry, and the ability to work both on desktop and online. Review collected by and hosted on G2.com.

What do you dislike about Asure?

nothing, I am happy with it all and feel the product is good. Review collected by and hosted on G2.com.

Brandon A.

Owner

Small-Business (50 or fewer emp.)

2/19/2025

"I really like the staff that's working with my company"

5/5

What do you like best about Asure?

I like that I can reach my contact person when I need them Review collected by and hosted on G2.com.

What do you dislike about Asure?

That its somewhat hard for my staff to login Review collected by and hosted on G2.com.

Nancy J P.

MANAGER

Mid-Market (51-1000 emp.)

4/19/2025

"GREAT SERVICE"

5/5

What do you like best about Asure?

WENDY IS VERY HELPFUL AND ALWAYS RESPONSIVE Review collected by and hosted on G2.com.

What do you dislike about Asure?

NO DOWNSIDE IN OUR EXPERIENCE. SO FAR A GREAT SERVICE. Review collected by and hosted on G2.com.

Alena R.

Controller

Small-Business (50 or fewer emp.)

4/15/2025

"Multiple meetings, but very easy set up"

3.5/5

What do you like best about Asure?

The account setup was very easy, and the platform is pretty straightforward. Everyone on board seems very helpful and positive Review collected by and hosted on G2.com.

What do you dislike about Asure?

The process was a bit tedious; there were multiple meetings with different people. Review collected by and hosted on G2.com.

Sarah L.

Director of Talent & Employee Experience

Mid-Market (51-1000 emp.)

11/22/2024

"Top Notch Support!"

4.5/5

What do you like best about Asure?

The support of the assigned representatives to my account. My experience with Asure has been very positive using Advanced HR to onboard and keep employee records and time and attendance to track time and paid time off. Review collected by and hosted on G2.com.

What do you dislike about Asure?

No option to have onboarding through an app. Review collected by and hosted on G2.com.