Generated from real user reviews
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TERESA B.
Small-Business (50 or fewer emp.)
4.0/5
"MAKES PAYROLL EASY"
What do you like about Asure?
The team members are very helpful and will guide you through any questions you have.
Khara T.
Small-Business (50 or fewer emp.)
4.0/5
"I have been satisfied with Asure services."
What do you like about Asure?
There is a direct deposit option that is helps us save in mailing. Staff are willing to wait in scheduling payroll. They also offer other services tha
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Asure Payroll"
What do you like about Asure?
Asure's customer service is great! The Payroll took some getting used to.
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"I have used Asure for Lacaillade Masonry for over 10 years."
What do you like about Asure?
I like how easy it is to use and I can get support on the line fairly easily when needed.
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Haley S.
Enterprise (> 1000 emp.)
5.0/5
"User-Friendly Interface, But PTO Accrual Needs Improvement."
What do you like about Asure?
Very easy to use and navigate, simple and effective
Scott S.
Small-Business (50 or fewer emp.)
4.0/5
"Asure HR and Payroll"
What do you like about Asure?
The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll.
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Asure Payroll"
What do you like about Asure?
Asure's customer service is great! The Payroll took some getting used to.
Bobbi H.
Small-Business (50 or fewer emp.)
5.0/5
"Quick Efficient Software"
What do you like about Asure?
Asure is very easy to navigate through. The upgraded webpages make it a breeze getting to where you need to be to do payroll.
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Asure Payroll"
What do you like about Asure?
Asure's customer service is great! The Payroll took some getting used to.
Scott S.
Small-Business (50 or fewer emp.)
4.0/5
"Asure HR and Payroll"
What do you like about Asure?
The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll.
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Mark Phelps I.
0.5/5
"Complicated Interface and Poor Support"
What do you dislike about Asure?
Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser
Scott S.
Small-Business (50 or fewer emp.)
4.0/5
"Asure HR and Payroll"
What do you dislike about Asure?
There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed.
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Mark Phelps I.
0.5/5
"Complicated Interface and Poor Support"
What do you dislike about Asure?
Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser
Scott S.
Small-Business (50 or fewer emp.)
4.0/5
"Asure HR and Payroll"
What do you dislike about Asure?
There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed.
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Mark Phelps I.
0.5/5
"Complicated Interface and Poor Support"
What do you dislike about Asure?
Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser
Khara T.
Small-Business (50 or fewer emp.)
4.0/5
"I have been satisfied with Asure services."
What do you dislike about Asure?
Asure schedules payroll too early in the pay period.
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Mark Phelps I.
0.5/5
"Complicated Interface and Poor Support"
What do you dislike about Asure?
Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser
Kim C.
Mid-Market (51-1000 emp.)
0.0/5
"Asure, not good."
What do you dislike about Asure?
Everything. My employees could not understand how to log on. Too maky hands were in the pot.
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Stephanie R.
Small-Business (50 or fewer emp.)
5.0/5
"Easy on-boarding and great timekeeping"
What do you dislike about Asure?
The GEO tags are a little hard to see when there are so many close together, but we are managing.
Thomas W.
Small-Business (50 or fewer emp.)
0.0/5
"Terrible business practices"
What do you dislike about Asure?
The service contract is misleading. I signed up for the HR services as a "deal" for doing the ERTC filing. The terms and conditions were buried in a l
I liked the quick turnaround in response and Shelley was very helpful. Review collected by and hosted on G2.com.
The downside of using Asure would be that it has too many features. Review collected by and hosted on G2.com.
Asure does a great job with our payroll services. We truly appreciate everything they do. They always get back to me asap. Review collected by and hosted on G2.com.
Nothing they are great! Everything they do is wonderful. Review collected by and hosted on G2.com.
They are very easy to contact for customer support. Their directions and assistance are clear and expedient. To use the payroll feature is simple and quick. Review collected by and hosted on G2.com.
The data submitted for payroll is separated into more specific categories when Asure processes the data, which can make it look like it's inaccurate. For example, the total salary for an employee will be separated into the employees withholdings and their deposit amount. Review collected by and hosted on G2.com.
The payroll system is easy to use and the staff is very helpful. Review collected by and hosted on G2.com.
There have been occurrences with tax issues that have been difficult to get fixed, but eventually they were fixed. Review collected by and hosted on G2.com.
While we are in the early stages, Asure has been helpful in providing us with an experienced HR representative and ensuring pragmatic and accessible guidance for HR-related matters. Review collected by and hosted on G2.com.
There's nothing I dislike about Asure at the moment Review collected by and hosted on G2.com.
All of the staff at Asure are friendly and helpful. Everytime I have a question or concern they work quickly with me to answer the question or resolve the issue. Review collected by and hosted on G2.com.
The only change that I can find that has not been super helpful is everything going through the automated response emails. Sometimes you don't know if a person is actually working on your submission since you only receive an automated response. Review collected by and hosted on G2.com.
At our church, Asure processes our payroll. They are very efficient and their payroll program is very user friendly. Support staff is very knowledgeable. Asure answers all of our in a timely & professional manner. Their payroll program is easy to use and very comprehensive with various reports you can run. Review collected by and hosted on G2.com.
We do not have any issues with Asure HCM. Review collected by and hosted on G2.com.
I have worked with Asure through the years and have always felt they are very attentive and responsive with any issues that arise with a client. I also like that they allow groups to get set up with retro effective dates. This has saved a few clients from having to send out notices. Review collected by and hosted on G2.com.
Sometimes it's hard to get a person, but when I do get hold of someone, they are quick to respond and resolve the issue. Review collected by and hosted on G2.com.
Asure is the software that our facility has been using for years and when I started 2+ years ago it was new to me. Since then we have had one major upgrade in software which was about 9 months ago. Although there is now more responsibility put on us as a customer with the process of Human Resources and Payroll, it is nice to have the higher access. Review collected by and hosted on G2.com.
In our Office is myself, the Office Manager, and an Office Assistant. We both agree that communication with our designated Payroll Specialist is difficult at best. I've also had difficulty in communicating with one of the salespeople (& we have emails to give as examples). It is frustrating and inefficient. Review collected by and hosted on G2.com.
We love having a direct contact for our payroll services. She is always happy to answer any questions for us which makes us feel great as a small business Review collected by and hosted on G2.com.
The portal isn’t incredibly user friendly in my eyes but we’re happy to have a contact to work with Review collected by and hosted on G2.com.